My in app purchase was not successful but my credit card already charged for 12 times

How can i refund those false purchased? I just got receipt e-mail no.175058749151  Those purchased was not successful. Please help me refund it cost 38.88$

You can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

  • My order in app download was not successful , but it still charged my card

    i made to purchases in the app LINE,
    1 was successful and 1 wasn't.
    but when my bill came it still charged me for 2 purchases
    i try to download the not successful one again
    but it still ask me to pay again
    please let me know what can i do

    You can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT204088 In App Purchase was not received but I was charged.

    Purchased an In App Purchase during the game THE SIMPSONS TAPPED OUT, my credit card was charged but not never received it.

    If you have a problem with the link, don't think you will as UK accesses it as well as those of us in the US, try the support number on: http://support.apple.com/kb/HE57

  • In app purchase has not downloaded and my credit card charged, can anyone help? App is War of the fallen

    Hi there,
    Playing War of the Fallen and made 4 seperate in app purchases over a period of 4 days my credit card was charged each time but the purchases have not downloaded. I have reported it to ITUNES with no response!!!! Everytime I try to use the in app link to Zynga Support the website never loads, what should i do?
    I want my money back or the items ive paid for....
    Thank you.

    You've used the "Report a problem" link on your emailed receipt? We are all just users like you and can't help, unfortunately. Keep trying to contact them.

  • My Appstore account says that my security number don´t match but my credit card got charged 3 times in a row, how can I fix this, and how can I get my money back or the apps downloaded?

    Hello, I was trying to purchase Whats app, when I try to enter my credit card info, it keep telling that my security number don´t match, but my credit card got charged, 3 time in a row. I can send a screen capture of the message telling that already charged my card.
    How can I fix this problem? I mean how can I download the app or get the credit in the store or get my money back?
    Thanks in advance

    Hi Marvin,
    Thanks for visiting Apple Support Communities.
    Did you receive an email confirmation of your purchase? If so, you can use the steps in this article to report an issue with your order:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933
    Best Regards,
    Jeremy

  • TS2753 Has your debit/credit card been charged for unauthorized APPLE Itunes purchased? How do you find out who used it?

    Has your debit/credit card been charged for unauthorized APPLE Itunes purchases?  How do you find out who used it?

    Max OSX 10.6.8, iTunes 11.1
    I had a similar problem: I wanted to synch my playlist to my iphone. I like to have my playlist sorted by genre. But under each genre, albums are not sorted by the track numbers. This is a problem, especially when I am listening to club mixes when the DJ smoothly transitions from 1 track sequentially to the next one. Under the properties of each audio file, the Track Numbers and Disc Numbers are already there.
    My perfect solution was to turn On Sorting - Sort Album under View>Show View Options. Then, select all the songs in that album (Shift click, Cmd click, etc) , and Edit multiple item information (Cmd I). You will see Info-Video-Sorting-Options buttons. Click on Sorting. Then, under Sort Album, Enter the name of the album. Then OK.
    You should now have the playlist sorted by Genre, then each album individually sorted by track numbers. On your playlist you should see, if you scroll right, the column added called "Sort Album".
    Hope this helps.

  • HT1918 Why is my credit card being charged for Apps when my daughter has an iTunes card?

    Why is my credit card getting charged for my daughter's apps for her iPod when she has $8 on an iTunes card left to use?

    Login to the account on iTunes and under payment info, select none for the credit card. iTunes is supposed to use gift cards and store credit over credit cards but it doesn't.

  • IPhoto is appearing as free on MAC store and it is also featured as one of the top 10 free apps, when i downloaded it, my credit card got charged for 790 rupees. I am using the latest OSX Maverick

    iPhoto is appearing as free on MAC store and it is also featured as one of the top 10 free apps, when i downloaded it, my credit card got charged for 790 rupees. I am using the latest OSX Maverick.

    And yet to download the app you clicked on a button that told you that the app would be 790 rupees for you.
    The iLife apps and the iWork apps are only free when you qualify to get them free. And when you get them free the buy button to download them says free. When the buy button has a price on it, that is how much you will pay for the app.

  • HT204088 i was charged on my credit card but the purchase was not successful?

    I made three transactions using my appleid but the third transaction was not successful. How can i report this? the total billed charges on my credit card was the total of the three transactions Please help.

    You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Do I have to pay for the In-App-Purchase of the new GarageBand-version if I already paid for GarageBand before?

    Hi there!
    I am using GarageBand for some months now and I´m really happy with that software. Yesterday the new version (2.0) was released and it is now for free. However if you want the whole bundle you have to get the available in-app-purchase. This however means having to pay once again for something I already paid for, correct?
    Or is the in-app-purchase for free to those people who already paid for the app?
    Thank you very much!

    Just tried - sign in to the account you used to buy the software and click restore purchase. The old Garageband users are automagically given the full version by internal systems of Apple.

  • HT4009 what do I do when my in-App purchase is not delivered but I am billed?

    I have been billed for an in-App purchase but I never recieved the purchase

    Contact iTunes at expresslane.apple.com

  • I bought music but credit card was messing up. I got the music and then it was gone. I fix credit card and paid for music and now I can not download it again

    I bought music and then credit card messed up. I had to fix credit card then I got billed and paid for music, now I can not download it again. I tried going to download music on itunes. Not working.

    Then I would just contact apple, we are just users here.
    http://www.apple.com/support/itunes/contact.html

  • HT204266 Why App Store is not accepting my new credit card billing address?

    When trying to buy at the App Store it keeps saying "Your cedit card information does not matchc your bank's records.  Please enter a U.S. credit card and matching billing address."   This credit card is not the original I had saved in the system -- it's new, but the billing address is a PO box.  If I change it to my residential address I get the same message.

    Is your VISA account associated with the same country where you reside? If not, that's why it was declined.
    Read here >  The Complete Guide to Using the iTunes Store | iLounge Article

  • My iTunes purchases were supposed to go on my iTunes card but my credit card got charged instead I need to reverse it plz

    I had an iTunes card for 15$ and I spent at least 20 but it charged my card instead of the iTunes card I need this reversed I'm very unhappy with the way the iTunes store has done that to me twice now. Last time I let it slide but this time I'm not

    If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
    If you go beyond the credit from a gift card the balance will be billed to your credit card account.

  • Prepaid voucher credit not being taken &instead credit card being charged

    Ive credited my sons iPad using a prepaid gift card but when he tries to buy a game it keeps taking payment from the credit card I have set up in my name. How do I disconnect? Ive tried logging out of my email but then the value of  £15 from the gift card disappears too

    Hi Wendy,
    Mozilla Support volunteer here.
    I've marked your question for escalation and am trying to get a member of the fundraising team to get in touch with you. Hopefully you'll hear from them soon.
    In the meantime, the best way to get help would be to email [email protected] for help. Mozilla staff monitor this address and you can expect a quick response (usually 48 hours, though might be delayed during the holidays).
    Best,
    Jayelbe

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