My in-app purchase won't download. Please help!

I've rebooted my phone and the restrictions are off. So far Rovio (the app developer) has been copy/pasting the same answer into an email, and I've yet to hear back from iTunes, whom Rovio told me to talk to if their fix didn't work. It's getting really frustrating because I paid five bucks and nothing is working to make my in-app purchase appear. When I use the app and go to "restore purchases" it says I never made a purchase, but I have the reciept. Again: I've rebooted my phone to no avail, and I've turned all my restrictions off. So if anyone has any better ideas, I'm all ears. Also, my phone is the 5s, and I'm currently running iOS 7.1 so everything is up-to-date.
-Arian

If it hasn't downloaded then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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