My inbox keeps asking for a password, but when I put it in it doesn't work. How to fix?

'kay, I don't know what's wrong, but I have a couple of theories: 1) I sent a whole whack of pictures to my email account "[email protected]" (I'm using a different email to contact you since I can't get through on my main email). The account I signed up with is "[email protected]". Both accounts have exactly the same settings, but tvqueen13 works and monarque doesn't. Maybe I clogged up the monarque email account? If so, how can I fix it? 2) I have both Emsisoft Anti-Malware and AVG Security 2014 (bought, not free), but somehow got a rash of infections of Trojan Horses (ie. TrojanHorseInject2.BJPG & BJPP, TrojanHorseMSIL6.UOM & MSIL4.ALBK). I have been working with Emsisoft to clean my computer, but no matter what tools I use, AVG still says I have an infection (or more) in my temp files. I had to uninstall AVG to run something and have not reinstalled it yet. Emsisoft says I'm all good, but I don't think so. I keep getting adware hijacking my websites too. I'm at the point where I think I'll have to swap out my C drive. So ... can you help me get my [email protected] email to work again? Thanks, Kelsey Monarque

My guess is all the issues are probably related and fall back to malware.
AVG is probably correct in identifying malware. So I suggest you try some cleaning tools other than Emsisoft .
ones I use (all of them one after the other until I find one that can cope) are;
Roguekiller http://www.adlice.com/softwares/roguekiller/
Malwarebytes anti malware Free http://www.malwarebytes.org/mwb-download/var2/confirm/
ESET online scanner http://www.eset.com/int/home/products/online-scanner/
So first create a clean boot in Windows using Microsoft's instructions https://support.microsoft.com/kb/929135?wa=wsignin1.0 and then run the anti malware applications.
My outside looking in guess is that malware has set itself up as an internet proxy and is is downloading copies of itself and other malware, blocking some mail port as times as downloading more malware is more important, and probably breaking your tivo as well..
Try the malware programs first. If that does not work I will try and talk you through some logging to see what is happening.

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