My ink cartridges will not go into my printer
My ink cartridges will not fit into their place. The color one seems to be too big and the black seems too small
Which printer model do you have?
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Similar Messages
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Black ink cartridge will not fit into assigned slot.
I cannot insert new black ink (564) into original black in spot (564 setup)on the left side of ink carriage, because new cartridge is wider than original. I already inserted a 564XL black ink into the black ink slot on the far right side of carriage. Printer would not work with only one black cartridge, so I bought a 2nd 564 Black ink cartridge to install on far left side of cartridge (but it won't fit).
Thanks for the model number and additional information.
The cartridge on the far left is called Photo Cartridge. You need to install a replacement photo cartridge in that slot. See the document below to understand the difference between the black and photo cartridges:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01839024
The two cartridges have different label icons on the packaging and on the cartridge. This will help you identify the correct cartridge in the store.
Alternately, please visit the link below to order the photo cartridge online:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02944025
If you are in United States, click on the link for HP Home and Home Office Store. Choose the option 'HP 564 Photo Original Ink Cartridge'.
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Please mark reply as "Accept as Solution" if it solved the problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP -
My ink cartridge will not click into place
When I went to replace my ink cartridges yesterday the back ink wil not click into place. I am putting it in the proper way and everything looks normal to me. Please help! I have a c4280 all in one.
Which printer model do you have?
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP -
Black ink cartridge will not work even though new; photosmart 5520 e-all-in-one series
My printer suddenly stopped printing properly. The black ink is no longer printing. I changed the cartridge, thinking it might be defective. I have cleaned the printheads several time, reset the cartridges etc. and the ink still does not come out in the print quality diagnostic nor in documents that I need to print. The printer is 2 years old. Is there any other things I could do to get it to work, before I go and buy a new printer????
Any suggestions would be appreciated.Hi L_C54,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5514, you are unable to print in black ink after replacing the cartridge.
I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in?
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Photosmart C309a black ink cartridge will not print
Hi.
I am having problems with my Photosmart Premium C309a printer. It will not print using the black ink cartridge. I pulled this printer out of storage and the original cartridges had run out. I replaced these with brand new cartridges. When printing a quality report, everything turns out fine except there is no text and no black square from the black ink cartridge (however the photo black cartridge DOES print). Printing a page of text just results in a blank page. However, images and coloured text print out fine.
I have tried a lot of troubleshooting steps listed on these forums and elsewhere. Soaking the pritnhead seems to be the most effective solution for others but this has not worked for me. However I cleaned the printhead very thoroughly and there is no trace of ink anywhere in it. So far I have discovered that it is a hardware issue rather than a software one as there is no black ink on pages I try to photocopy. I have tried the following troubleshooting steps:
Turning both the printer and PC off and on again
Resetting the printer to factory defaults
Reinstalling the ink cartridges
Automatically cleaning the printhead (several times)
Aligning the printhead (fails - probably due to the absence of black ink)
Soaking the printhead in hot water (twice)
Rinsing the printhead under running hot water
Manually scrubbing the printhead with cotton buds
Making sure the cartridges are vented properly
I'm at a loss as to what to do next. Any help would be greatly appreciated.I am having the same problem. I 've soaked the heads, I've put genuine ink in. I've tried everything but cannot get it to print in the Black XL. Prints all other colors and the photo black, but no in text black. So irritated right now !!!
HELP ! ! !
I've even did a hard factory reset. -
HP Photosmart Premium Fax All-in-One Printer-C309a-new black ink cartridge will not print
i just installed a new black ink cartridge (manufactured by HP) when print quality became poor in the middle of a job. it completed the job fine, but when i have tried to print subsequently, only those parts of the document that are in color/greyscale will print. the black is simply absent from the document. the supply level is showing as fine and all diagnostics indicate there is no probem. i have not received any error messages. i have tried turning the printer on/off. i have tried cleaning the printheads. i have tried uninstalling & reinstalling the cartridge. i do not have any additional black cartridges to try to see if that will solve the problem, but as noted above, it did work initially. i am just printing to regular plain white printer paper. i have tried all the relevant steps in the HP troubleshooting document for poor print quality posted elsewhere on this page. nothing has worked! someone else's post mentioned resetting the printer, but did not say how it was done. any ideas on a solution??? thanks!
This question was solved.
View Solution.To reset the printer, follow these steps:
While the power is on, remove the power cord from the back of the printer. Wait at least 30 seconds, then connect the power cord to the back of the printer, then turn the unit on. That will complete a power reset.
Now, missing black during printing can be a result of a couple of things. If it is only missing say when printing from Word, then the print settings within Word are set to grayscale only (or something similar) which would exclude the black cartridge. If it is from all programs, then it is either the main print settings set to grayscale only, or the printhead/cartridge is clogged up/dirty. If it is not the print settings, then create a print quality report and follow the steps in this document:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01624986&tmp_task=solveCategory&cc=us&dlc=en&la...
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you. -
Black ink cartridge will not print
I just finished a one hour online chat with HP Support. The black cartridge of my C6180 will not print. After going through many steps the Support tech stated "I appreciate your patience and efforts in performing all the troubleshooting steps provided. I apologize to inform you that we have tried all the possible troubleshooting steps that should have resolved the issue. However, the issue at hand is with the hardware of the unit."
My printer, the C6180, is only 15 months old and I paid $239.99 + charges - no warranty purchased. This printer was only used in my home and always treated gently. I was told that the best HP can do for me is allow me to purchase a refurbished C7280 for $224.99 or a refurbished C8100 for $239.99. Needless to say, I refused the offer. I informed HP that I will never purchase another HP product. BUYER BEWARE!ELF123 wrote:
I have the HP Officejet J5780, I have had the printer for a year and I have NEVER been able to print out of the Black cartridge. I always have to change my documaent to a color in order for it to print. I have replaced the catridge a few times, thinking that would help, still will not print.Using black cartridge # 74.
Thank you
What happens when you make a black copy? Does the printer go through the motions of printing but there is no black ink on the page? Try printing a test page from the front panel as shown here. If there is no black printing then remove the black cartridge and gently blot it on a damp tissue. Do you get a mark of solid black ink? If there is a blot of black ink but no black printing in the self test pagethen your printer likely requires service.
Regards,
Bob Headrick, Microsoft MVP Printing/Imaging
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Black ink cartridge will not print even after installing a new cartridge
my black ink cartridge is brand new and will not produce any print. The other 3 color cartridges are also new and they print fine. The set up cartridge is out of ink. Is it needed once the printer has been set up?
Hello rhergnal,
Welcome to the HP Forums.
I see that you are having some issues with printing in black.
Just so you are aware, you do not need to keep the starter ink cartridge once it has been used. It will not be needed again.
Please click on the following link that deals with when the Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart Premium e-Al....
Please feel free to write me back if you have any other questions or concerns.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP -
Phonosmart 310a black ink cartridge will not print
Inserted new black (not photo black) cartridge and on test nothing is printed on the paper. ran test and the place where the black should show up, prints a blank. Visual test on printer screed show all colors, including black, full. Ran cleaning twice, no printing. cleaned vent hole. cleaned ink port....pushed down on screen gently and ink puddled around the screen. replaced the cartridge, no print. shook cartridge and got liquid sound indicating ink was inside.
The document here has troubleshooting steps that may help resolve black not printing on your Photosmart c310a. If the above does not resolve the problem the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V -
Black ink cartridge will not work even though new; photosmart 5510 d-all-in-one series
My printer has suddenly stopped printing properly. The black ink is no longer printing. I have tried 2 new cartridges and cleaned the printheads. Th black does not come out in the print quality diagnostic nor in any documents that I need to print. The printer is 2 years old. Is there anything I can do to get it to work?
HI,
Please follow this document for the issue
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03425035&cc=us&dlc=en&lang=en&lc=en&product=506...
Hope this helps
Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. -
New black ink cartridge will not print from computer or glass.
Able to print from word documents, e-mails. But cannot print off from glass copy face or internet web sites.
To reset the printer, follow these steps:
While the power is on, remove the power cord from the back of the printer. Wait at least 30 seconds, then connect the power cord to the back of the printer, then turn the unit on. That will complete a power reset.
Now, missing black during printing can be a result of a couple of things. If it is only missing say when printing from Word, then the print settings within Word are set to grayscale only (or something similar) which would exclude the black cartridge. If it is from all programs, then it is either the main print settings set to grayscale only, or the printhead/cartridge is clogged up/dirty. If it is not the print settings, then create a print quality report and follow the steps in this document:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01624986&tmp_task=solveCategory&cc=us&dlc=en&la...
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you. -
NEW HP Black ink cartridge will not print
Our HP 6520 just randomly stopped printing black, it will print color that's it.
I've tried taking the cartridge out and putting it in water for a few minutes then back in and nothing. We have now bought 2 new black cartridges i'm at a loss any help would be greatly appreciated. I have already completed all of the troubleshooting listed the forums.
Also it's out of warranty being it's over a year old so HP support is not an optionThe post here has links to a troubleshooting document for the Photosmart 6520. If the steps there do not resolve the issue please call HP Support, even if the printer is not longer under warranty. In the US or Canada call 1-800-HPINVENt, elsewhere see the document here for contact information. If the above does not give satisfactory results then please post back here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V -
Ink cartridges do not snap into place
I am trying to change out the cartridges in my deskjet F4235 and neither cartridge snaps all the way back into place. Does anyone have any experience with this problem?
Hi Sailor86,
Please refer to the following link This should help with inserting the cartridges. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01367400&tmp_task=prodinfoCategory&lc=en&dlc=es...
Also make sure you have the correct supplies following this link
https://h30042.www3.hp.com/SureSupply/
Hope this helps. if so please give Kudos!
Although I am an HP employee, I am speaking for myself and not for HP -
Black ink cartridge will not work even though new. HP3520 Deskjet
I have changed to a new HP black catridge (364) and done different procedures for cleaning etc.
Still no black print.As this is a 3520 I'd advise calling HP Phone Support, regardless if you're out of warranty, as you may require a replacement printer. Can you please let us know how you get on?
Thanks
Ciara
Phone no.s
http://welcome.hp.com/country/us/en/wwcontact_us.html
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP -
Black ink cartridge is not working
And no, it's not empty! ;-)
I have an HP 1210 All-In-One and while my color ink cartridge (which IS just about empty) will print, the black ink cartridge will not. After replacing the black ink cartridge, I printed 10-20 pages or so and then suddenly it stopped working. When I hit "print" the printer sounds like it's printing, but a blank page will come out. I've gone through the various troubleshooting guides, cleaning, aligning, etc. But nothing using black ink comes out.It's a software problem! I changed cartridges, cleaned, aligned, etc. and nothing happened. Then unplugged printer from my desk top and plugged it into my lap top. Black printed just fine. I uninstalled all HP printer software from my desk top computer, and downloaded new. Installed new software, plugged printer back into desk top computer, and it works fine.
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