My install disc is not allowing me to install the full version

My install disc is not allowing me to install the full version, when I attempt to install & enter my SS# it informs me to contact customer service. Why?

CS 6 Design Standard for a Macintosh OS 10.6.8 purchased from Adobe.
<Removed by Moderator>

Similar Messages

  • I need help with CS6 - it continues to ask me to install the full versions of the programs after I have installed them multiple times.

    Hello,
    I am writing from my computer at work.  I have been working here since May and have been asked to install the full versions of CS6 MANY times now.  I work for a few days and then the count down pops up saying my trial has ended.  I am not working in a trial version - in fact I never was.  The IT dept. here has un-installed and re-installed the CS6 complete versions onto my computer about 4 times now.  We also "checked for updates".  None of these things seem to be working.  And then today to find out that no phone support to being offered to CS users any longer - only Cloud users - I am very disappointed.  We have tried every single thing there possibility could be to fix this.  I use Photoshop and Illustrator every day at work and I can not afford to be locked out of the programs because the trial has ended again and again and again. Please help ASAP.  

    See if this helps: Sign in, activation, or connection errors | CS5.5 and later

  • I recently installed a trail version of a software and now to install the full version i have to delete the trail completely from my mac. How do I do that?

    I recently installed a trail version of a software and now to install the full version i have to delete the trail completely from my mac. How do I do that?

    Welcome to Apple Discussions.
    If the new version has an uninstaller run it first. Othewise with Mac OS drag the app to the trash and empty the trash. Do an install if a dialog box asks if you want to replace or keep files with similar names choose replace.

  • Why does it tell me I need to install the full version of flash player when I do have the full version installed.

    I'm trying to open a pdf attachment that apparently has flash content in it. When I go to the download page, it says I need to install the full version. We are set up to distribute within our company because part of our network is offline. I assumed what we were downloading is the full version. Is there something else I'm missing?

    Downloading from a browser?  If so, what browser?
    P.S. how to post a screenshot: https://forums.adobe.com/thread/1070933

  • I had Acrobat XI Pro Trial installed on W8.1, and I had to uninstall it because issues with MS Office 2010. Now I try to reinstall Acrobat and It does not allow me to use the trial version anymore even it was not over. What to do??

    Well, I had installed in my new computer a trial version from Acrobat XI Pro, but I had issues with Microsoft Word 2010, since it did not allow me to save changes on my file. I uninstalled it from my computer before the trial period was over, and then, after I solved the issue with Office, I wanted to get it back for a time, but the installer does not allow me to choose Trial Version. I can reach that screen where you choose between key and trial, but once I press trial and click on next, it does absolutely nothing at all.
    I have tried to manually delete folders, and I even used CC Clean to make a registry set up, but nothing out of that is working for me at all, and it keeps happening. I have no really idea what to do, and I kinda need to use Acrobat immediately for a file.

    The trial can only be loaded 1 time as far as I know. You could try http://labs.adobe.com/downloads/acrobatcleaner.html, remove any left over parts of the Acrobat folder, and reboot. Then try an install again, but my guess is you will have to purchase Acrobat at this point.

  • I am trying to get a document from my cloud and on my Mac it says I need an updated version of numbers but when I go to mac app stores it does not allow me to download the new version which I use on my ipad?

    I am trying to access a numbers document in mycloud and it keeps saying I need a newer version. I purchased the upgraded app for my ipad and now I can't seem to upgrade my computer so that I can get access. I went to the app store but it won't let me download the newer version onto my computer? What is the point of putting things in the cloud if I can't access them?
    Jan

    Numbers documents from iOS need Numbers 3.2 on a Mac to open. And Numbers 3.2 requires Mavericks. If you are using Mavericks you can get Numbers 3.2 from the Mac App Store. It will be free IF you have Numbers 2 (iWork '09) installed. Otherwise you must buy it.
    Your other option is to send the Numbers file as an Excel file via e-mail to yourself to open with an earlier version of Numbers.

  • I've installed the full version of After Effects, but codecs like MPEG2 and MPEG2-DVD are still miss

    The title kind of explains it. I've installed Master Collection CS5.5 as a full version, but After Effects and Adobe Media Encoder are still missing the protected content. I've rebooted and updated, and rebooted again. I've installed as a trial and then entered the serial number later, and I've also tried using the serial number during the install. It seems no matter what combination I try, I can't get MPEG2 to show up in the export list.

    Here: http://i.imgur.com/UQdWH.png
    and
    Here: http://i.imgur.com/Rv01I.png
    Also attached below:

  • I subscribe to the Cloud for Premiere CC only to find out it does not allow me to download the older version of CS4. I am still using Windows 32 bits.  Anyway i can get the serial for the CS4 or the Cloud subscription is not valid for CS4 ??

    Help needed.

    You may use CS6 via the Cloud... or buy CS6 directly without the Cloud Creative Suite 6
    CS4 is SO old that it is no longer sold
    Premiere Elements still has a 32bit version http://forums.adobe.com/community/premiere_elements/content

  • Urgent!! - Adobe CC crashes during the "extracting " process for Photoshop, need to install the full version of , without passing trough CC

    I need urgent support because Adobe CC crashes after the "extracting " process of an app. So if i choose to download an application ( Muse, Photoshop etc ) it downloads, and after that it crashes, is there any support available ?
    Thanks,

    Problem solved, it is the firewall who blocked the installation, everything works fine now!

  • Installing a full version of Photoshop 6 on new iMac running SnowLeopard

    I currently use a PowerPC G5 running OS 10.5.8. The G5 uses the old processors and Photoshop CS5 upgrade won't load because Photoshop CS5 only runs on the new Intel processors. My question: If I buy a new iMac with the Intel processors, is there a way to install  a full version of Photoshop 6, and upgrade for Photoshop 7, CS, CS2, CS3, CS4, CS5? When my daughter tried this approach, and tried to install the full version of CS 6, she received the message Classic OS was not installed so that ended the attempt. Do I have to buy a full version Photoshop CS5 for the new iMac? Thanks for any help, Doug

    Another, often cheaper, route to upgrade is to find an older version upgrade and do a two step upgrade since you are out of the Adobe window.
    You may be able to find a CS3 upgrade, buy that. Then purchase the CS5 upgrade.
    http://www.amazon.com/Adobe-Photoshop-CS5-Upgrade-Mac/dp/B003B32B14/ref=sr_1_1?ie=UTF8&qid =1294166832&sr=8-1
    This route would still cost $400. But that is still a couple hundred dollars less than buying a full version of CS5 outright.
    Just because Adobe stops selling older version upgrades, it doesn't mean all retailers stop selling them.

  • Is there a way to find out, whether the student or the full version is currently installed?

    Hi everyone!
    First of all: Merry Christmas!
    A longer text with some background information is following. My question will be at the bottom.
    My computer is a good boy and it didn't disappoint me for quite a while now.
    I had once installed the student version (german) of CS3 extended on this one.
    Then, after having removed the student version some time later when needed, I have re-installed the full version.
    This time, however, it was in english and it wasn't the extended version either.
    After the software has accepted my serial id, I was quite content. It felt much better in english and I was able to use photoshop to the fullest once again.
    Today, I have gotten my hands on the upgrade version to CS5 (again in english and not extended, but that's all I need).
    After the installation guide has told me, that there are no programmes installed which are compatible to the upgrade, I was confused.
    I have realised that my current CS3 version was still the extended one, even though it was in english and it wasn't the student version either (at least, that's what I believe, because there were no "activate"/"deactivate" buttons in the help menu where it used to be in the german student version before).
    So while doing an upgrade to CS5, I had to chose CS3 extended from the list and had to type in the old student's version serial number.
    Nothing else worked, even though I've tried to chose the CS3 version in combination with the other serial number, which belong to the full version both.
    Now to my question:
    Is there a way to find out, whether the student or the full version is currently installed?
    (Other than looking at the box of course, that would be quite trivial. I am worried if the installation guide hasn't removed all components thoroughly.)
    Thanks in advance,
    Happy holidays,
    Jeff

    Thanks for the reply!
    That's what I thought as well. However, that wasn't the case. Whether it's the educational or the full version, both splash screens looked the same.
    At least for the CS3 version.I know how I was quite confused about that in the past when I'd realised that.
    The CS5 splash screen didn't say anything about a student version, but I was able to deactivate the application. I thought this was possible for the student version only.
    I've tried using the adobe clean program like suggested, but that didn't work either. The installation guide of CS5 still didn't bother asking for an older version.
    I.e.: It still used the educational serial number from before.
    After reinstalling windows on my pc, the installation guide finally wanted to know about my CS3 again.
    However, it told me, that the serial number of the full version in combination with CS3 is not valid. Just like it did before.
    Maybe it's because the full version was made in the USA and the CS5 upgrade version was made in Austria - Ireland?
    That would be really frustrating.

  • How to install a full version of Creative Cloud? The program just wouldn't let me although I bought it

    Less than a month ago I bought a year subscription to Creative Cloud, but the program keeps suggesting me installing beta versions only. So there's no way to install the full version. What would I do? need your advice

    You should contact Adobe Support by phone or by chat and get their help in resolving your problems.
    Phone support | Orders, returns exchanges
    http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Creative Cloud support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

  • Not a trial version its the full version

    Hi
    Hope someone can help me , I down loaded the trial version of Elements 12 then within the 30 days time I bought the full version then I deleted my trial and installed the full version I registered the software on line but when I run Elements 12 full version I get a pop up telling me that my software will expire in 30 days can some one tell me what is going on here
    Many Thanks
    Brian

    Hi Brian,
    Do you get the option to “licence this product” or “I have a serial; number”
    If so enter your 24 digit code commencing 1057 then activate using your Adobe ID (email & password)
    You should only need to do this once.

  • HT6162 My phone will not let me download the most recent update for iOS 7.1. It says I need a wifi connection and will not allow me to push the 'Download & Install' button, even when I am at home and my wifi is on. How do I fix this?

    My phone will not let me download the most recent update for iOS 7.1. It says I need a wifi connection and will not allow me to push the 'Download &amp; Install' button, even when I am at home and my wifi is on. How do I fix this?

    Unfortunately yes, though technology would never move on if it kept to older standards and did not strive to do more.
    The app store always gives you the option to use a previous version of the app IF it is available for your device.
    Sorry but you are stuck without new hardware.
    PJRS

  • I have Windows XP, and when trying to burn an iTunes playlist to an Audio CD, I get a message saying "Disc burner or Software not found". I have re-installed the latest version of iTunes, but I still can't burn to disc. Any suggestions?

    I have Windows XP, and when trying to burn an iTunes playlist to an Audio CD, I get a message saying "Disc burner or Software not found". I have re-installed the latest version of iTunes, but I still can't burn to disc. Any suggestions?

    Try HT203242: iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install.
    tt2

Maybe you are looking for