My installed iWork '09 not recognized by Mac App Store

I'm hoping to receive the free iWork upgrade. I have iWork '09 installed from DVD's. The Mac App store does not recognize them. Is there a fix?

Posted this in another thread but think this may be helpfull:
After hours of searching and testing many solutions people said to work for them to update (but didn't work for me), I managed to get all iWork apps in the app store and to update for free with these steps:
1. Install iWork'09 from CD/DVD if you don't have iWork installed
2. Update iWork'09 to version 9.3 manually (http://support.apple.com/kb/DL1563)
3. Change your system language to english in system preferences -> languages
4. Reboot and log in to guest account
5. Open the Mac App Store and log in
6. At this point you should be able to update directly from the featured page (or the app pages)
7. Install all updates, reboot and log in to your normal user account and change the language back to whatever you like
Your iWork apps should show in the list of your buyed apps
Hope this helps

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Hola, no me deja actualizar gratis a la nueva versión de iwork. lo adquirí en la mac app store y no me lo reconoce. Muchas Gracias!!!

Hola, no me deja actualizar gratis a la nueva versión de iwork. lo adquirí en la mac app store y no me lo reconoce. Muchas Gracias!!!
Por favor, me podeis ayudar?
Un saludo!

Google translation:
Hay varias razones por las que los cambios no se muestran tan libre para aquellos que ya tienen instalado iWork '09.
1 . Debe tener iWork '09 aplicaciones instaladas y que se deben actualizar a la versión x.3. También puede descargar el programa de actualización independiente desde ésta página.
2 . Si no va a utilizar el Inglés como idioma principal para su Mac , cambie al inglés y ejecutar Actualización de Software. A continuación, puede volver a su idioma preferido.
3 . Ir a la Mac App Store (MAS) > Haga clic en Store> Comprobar si hay descargas sin terminar. Usted tendrá que hacer clic individualmente en cada aplicación > Haga clic en Actualizar > ingresar su ID de Apple y contraseña y luego se iniciará la actualización.
4 . Abrir App Store en tu Mac y mira los botones debajo de Keynote, Pages y Numbers . Si no dice "Actualizar " click Cuenta bajo Enlaces , introduzca su contraseña y haga clic en " Ver cuenta". A continuación, haga clic en el botón" Reset" a la derecha de " Restablecer todas las advertencias para comprar y descargar" en la parte inferior de este página, y haga clic en Listo. Revise su ficha y iWork y iLife cambios deberían aparecer ahora las actualizaciones.
Estos son los que yo he visto el trabajo de los demás.
Original English:
There are several reasons why the updates don't show as free for those who already have iWork '09 installed.
1. You must have iWork '09 apps installed & they must be updated to the x.3 version. You can also download the standalone updater from this page.
2. If you are not using English as the primary language for your Mac, change to English & run Software Update. You can then switch back to your preferred language.
3. Go to Mac App Store (MAS) > Click on Store > Check for Unfinished Downloads. You will need to individually click into each application > Click update > enter in your Apple ID & password and then it will start updating.
4. Open App Store on your Mac & look at the buttons under Keynote, Pages & Numbers. If it does not say “Update” click Account under Quick Links, enter your password & click “View Account.” Next, click the “Reset” button to the right of “Reset all warnings for buying and downloading” at the bottom of this page, & click Done. Check your updates tab & iWork & iLife updates should now appear.
These are the ones I've seen work for others.

Just installing a few updates from the Mac App Store for mountain lion on my 2010 MacBook Pro, during this it made a noise and then the screen and keyboard went off, like it is off. What happened, is it off...or should I just wait it out?

Just installing a few updates from the Mac App Store for mountain lion on my 2010 MacBook Pro, during this it made a noise and then the screen and keyboard went off, like it is off. What happened, is it off...or should I just wait it out?

What kind of noise?
The only things I can think of that make noise are fans and disks. Fans usually will not cause the computer to shutdown as you describe. My guess is your disk drive died. I hope you made a backup prior to start the ungrade.
Allan

I can not open the mac app store from my macbook pro, I can not open the mac app store from my macbook pro, I can not open the mac app store from my macbook pro

Help...
I can not open the mac app store in any way from my mac book pro
please help

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

Apple id not work for mac app store, what happen? It is available for others such as iTunes, my iPhone and iPad

apple id not work for mac app store, what happen? It is available for others such as iTunes, my iPhone and iPad

Try deleting the cache associated with the App Store..
Quit the App Store if it's open.
Open the Finder. From the Finder menu bar click Go > Go to Folder
Type this exactly as you see it here:
~/Library/Caches/com.apple.appstore/Cache.db
Click Go
Move the Cache.db file to the Trash.
Relaunch the App Store. See if that made a difference.

Why can I not access the Mac App store?

why can I not access the Mac App store? I cannot enter the Mac App Store; for updates to featured Apps?

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

Why can I not have the MAC app store application with my software update?

Why can I not have the MAC app store application with my software update?

You need to be running v10.6 Snow Leopard.
http://www.apple.com/mac/app-store/
You can upgrade to Snow Leopard for $29.00 if your Mac meets the minimum requirements.
http://www.apple.com/macosx/specs.html
http://store.apple.com/us/product/MC573Z/A?mco=MTY3ODQ5OTY

Your computer could not be verified Mac App Store and FaceTime

Hi All
I've been trying through several forums for a long time to find a solution for my problem before giving up, I'll go down to the point:
I have an iMac Intel 20" early 2008 (I can provide more detailed specs when required). I am using Mac OSX Lion installed from a usb and prior used Snow Leopard. They problem has been consistent thru all versions, same symptoms, same all.
1. Whenever I try to login to Mac App Store I get the famous: "your computer could not be verified, please contact support for assistance". FaceTime also does not login, promptying a "server error, try later".
2. Contacted support, and after 16 emails back and forth all I was told at the end was: "I am able to log in into your mac app store account from this side after resetting your account,is there anything I can do for you today".... (!!!!????)
3. There has been a problem parallel to that, and although I am not sure they are related anyhow I need to point it out. My ethernet port stopped working and there is no way to create any connection through it. I can still use wireless quite well (reason why I still keep my machine). After sending the machine to repairs, diagnose was that it could be a problem on the logic board and to fix it may require to replace LB entirely. So I decided not to go for it and keep the machine only with wireless connection.
So I have tried every single solution found (so far...) on google and forums to no avail: a) deleting .plist, b) resetting network configs and creating new locations, c) resetting PRAMs (not sure if it solve anything, but tried anyway) and others. The problem still persists with the same symptoms.
I can login into iTunes store and buy applications from computer, iPhone and iPad, which makes me think that my credentials are valid, alas, I logged into this forum using them.
I also tried creating a new account at App Store, when I request it through the Application, the "little fan that advises you to wait" appears, but suddenly dissapear with no warning or message at all (!!!!????). It is like you never requested anything in first place.
Obviously I can still use my machine for internet and stuff, but my ability to purchase/use any Apple software is seriously restricted. I cannot purchase any software anymore if AppStore is going to be the main way to acquire it (which I think it will).
So, my big questions are:
1) Is this hardware problem (ethernet, logic board, connection ports) remotely related to the machine authentication process when using MacApp Store and FaceTime through Apple?
2) Is there a way to fix this through software, before I consider replacing the machine? (Please take into account that I have already tried TS1811, deleting .plist files, resetting network, creating new locations from scratch... I basically searched thoroughly on google, forums and tips and tried all reasonable found recommendations before posting).
Thanks in advance.

Thanks Livia and Huevoos (eggs??) for your interest in this post.
In a nutshell, I haven't been able to solve this. I gave up on Apple support after they proved useless.
As Huevoos suggested, and I confirmed it time and again after browsing thru endless forums, it seems that the user validation routine for the Mac App Store is done by looking into your network settings, which in my case are either incomplete or erroneous due to the broken-down ethernet. (I am still waiting for somebody more experienced in this forum to contradict or explain this).
So, because I still have wireless connection, I can use my machine for day-to-day chores, have not been able to purchase anything up to this date in the Mac App Store though. I'm waiting for either a software update that could correct this (Mountain Lion??? there's no guarantee only hope) or the moment when my machine will need to be replaced by a new one with a functional ethernet.
I'm sorry I can't be of more help. But I'm pretty much in the same situation as you guys.
Live long and prosper.
Brt1618

How do I install camera raw updates to the mac app store version of elements 10

In the mac app store version of Elements 10 there is 'get updates' link on the help menu. And when I try to do it manually from a download I get a message telling me that 'this update no applicable'.

Once again, Apple only provides support for purchasing issues,not with using software purchased via the app store, any more than staples will give you tech support for a boxed version you buy from them:
The Mac App Store handles the download, installation, licensing, and updating of all products purchased through it. If you encounter an issue with an Adobe product during one of these four processes, visit http://www.apple.com/support.
For all other issues, including program errors and how to questions, visithttp://www.adobe.com/support.
Apple only provides support for problems with updates released via the app store and adobe has NEVER bothered to issue updates anything offered through the app store, so you can't get any help from apple for this.
It's more complicated to install ACR in the app store version. You have to do it manually. See this thread:
http://forums.adobe.com/message/4106477

Purchased item not visible in Mac App Store

I have tried downloading Mac OS X Mountain Lion from Mac App store...At the end of download..got error
"The Application Could not be downloaded"..after full 4.37GB download..huh !
Now it is not found in my purchase list...when I go download link..it ask me to BUY again...oh
How can I re install ? What's wrong ? why not installed after download?

Yes, very rare, and I'm not taking over.
But you did ask 'How so'?
Paragraph 3 of the original post says ...
Now it is not found in my purchase list...when I go download link..it ask me to BUY again...oh
Surely he wouldn't be asked to buy again if the Apple records show it was purchased, whatever his personal purchases record says. It would be a case of re-download.
Anyway ... Happy New Year to you.

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Hi all,
I have recently downloaded the OS upgrade to Mountain Lion from the Mac App Store for £13.99, and it is't downloading. Since purchasing I have received the bill from Apple outlining I have purchased the item. But nothing has happened as yet. I have looked under purchases in the Mac App Store and it just shows the progression bar...
79.3 MB of 4.37 GB - Calculating...
I have restarted my IMac many times and still nothing!!!
What can I do?? I have the icon for Mountain Lion in the dock but the only options available I can see are... Pause, or Cancel Download.
Please help!!!
I am running Mac OS X version 10.6.8
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It looks stuck, and at this point, you probably ought to cancel the download and start it over again. (No worries about paying again... once you buy something in the App Store, you own it for as long as it stays in the store and can re-download it all you like.)
Also, before you consider installing the upgrade, note that there are some things you should do:
1) Check all your software for compatibility with the new system.
2) Repair the hard drive with Disk Utility.
3) Make a full backup of your whole system using Time Machine.
4) Ideally, make a second full backup of your whole system using something else, like Carbon Copy Cloner. (I consider two backups to be the minimum.)
5) Wait until you have time to deal with any possible problems that crop up.
6) Install the upgrade.
Some people recommend erasing your hard drive and installing the new system "cleanly." That certainly helps ensure that you don't have any problems with the new system, but is often unnecessary. I prefer to save clean installs for when they are actually necessary, but that is only an opinion. You can certainly choose to do a clean install if you prefer.

TS3638 Sign in window does not appear in Mac App Store.

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The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
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I'm going try to make this a clear as I can. This problem only occurs when try to update App's in the "Mac App Store only " and not in the iTunes Music Store. And it only is happen in one users account. Every time I try to update apps in the Mac Apps store under the Update Menu. This is what happens.
I t will show you that you have and App ready for update.
1) I press the button to update.
2) It will ask me for my AppleID/Password
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I've remove the following in the (user/library) the following files and it dose not solve the problem.
user/Library/Prferences/com.apple.appstore.plist
user/Library/Prferences/com.apple.storeagent.plist
user/Library/Cookies/com.apple.appstore.plist
This is only happen in one my one user account. If I go to my backup account I can download Mac App Store Update with no problems. This only stated after updating to Lion.
Help and other ideals or fixs in the the users/library that I should be looking at?

3) After entry my Apple ID Info: Here where I have the problem starts. The update will not download and all I get is the clock of spin. It just spins and spins. No draw timebar and no download.
This is only happen in one my one user account.
Try this...
Launch iTunes on your Mac.
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Click: Reset warnings and Reset cache
Click OK.
Restart your Mac. Launch the Mac App Store.
Try updating an app.

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I recently upgraded to Mountain Lion on my early 2008 MacBook Pro. Now, each time I go to the App Store, it either displays can not connect to the Mac App Store, or if it does, the store is very slow and I can not download any apps. I'm not sure why this is happening. Any thoughts?

Hey sanchocan,
If you find that you are unable to connect to the Mac App Store, I would suggest that you troubleshoot using the steps in this article -
Can't connect to the iTunes Store - Apple Support
Specifically the sections titled Troubleshoot issues on a Mac and Learn more.
Thanks for using Apple Support Communities.
Be well,
Brett L

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Thanks for the reply.
I don't have networkinterfaces.plist - went thru Library>Preferences and manually scanned all my .plist files there and I searched for all files with a similar name and nothing appeared. To be sure, I did remove some .plist files that looked like it could be, trashed them, restarted. I get the same error message.

My installed iWork '09 not recognized by Mac App Store

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