My internal webcam on HP EliteBook 8460w not detected in device manager and not detected by driver

Hello all...
I just bought HP EliteBook 8460w, after I installed all the program and driver I find out that the internal webcam is not working. When I have check in the device manager the webcam is not listed. Then I tried to download the newest software/driver of it, it appears a message box that mention the webcam is not detected, please enable it from the bios. Then I checked from the bios, the webcam is not listed to be enable. Afterward, I was wonder maybe the bios is not up to date. Then I updated the bios, but still after I checked, the webcam is still not listed to be enable.
So please if anyone have the same experience or might know some answer or solution for it, I would be very happy to try. Its starting to get on my nerve.
Thank you very much before....
Cheers,
Denmuh

Hi, I figured out how to get the camera working on my 8460w laptop. I am running Windows XP SP3. No guarantee this is what will fix yours, but here's what I did:
I installed these two drivers from the HP.COM site:
First -HP Universal Camera Driver
link: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...
Second -HP High Definition (HD) Webcam Firmware
link: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...
Control Panel - System - Harware - Device Manager
Under Imaging Devices category, look for an existing camera device line.
Uninstall this device.
Then after a few moments, Windows recognized the camera again and automatically installed it with the right drivers (since it is really just a device connected through an internal USB port).
Hope this helps you too.

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hi athirah11,
Welcome to the Lenovo Forums.
Can you try the following:
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- Link to picture
- Link to picture
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Ha Ha. I'm replying to my own post!
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Ha Ha. I'm replying to my own post!
Solution.... If your laptop does not recognize the built-in camera at all in the device manager and your warranty has expired or your willing to void your warranty. You can see if you have the same problem as I had. Gently pry the plastic frame around your camera and display screen apart you need to go at least half way down the sides. There is also some adhesive tape you will need to push to one side or the other. To the right of the camera there is a very small connector, it wont even look as if it is separated. Use a tweezer or small screwdriver to push the connector into the socket. This fixed my problem ...The next startup recognized the camera and has worked perfectly since. In my opinion (13yrs experience in reliability engineering semiconductor manufacturing) this is a manufacturing reliability issue either the socket cannot hold the connector in place or there is too much strain on the wiring to the connector. Good luck.

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nsrathjen wrote:
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Hello RonFishing,
Welcome to the HP Forums! I hope you enjoy your experience!
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Hi guys,
I see that Shiv_K is helping you out on this
In addition.
Try to refresh the Hardware and Power.
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Spoiler (Highlight to read)
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Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
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My internal webcam on HP EliteBook 8460w not detected in device manager and not detected by driver

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