My internet keeps disconnecting

Hi,
I have seen many posts now about macusers having the same problem as me. I have recently upgraded to IOS Lion and have kept the software updted on a weekly basis.
For some reason my wireless internet keeps disconnecting at speradic times during the day and it has become very irritating. It is not the connection as my PC, Iphone and Ipads are connected while both my Macbook pros decide to go wandering. I never had this problem when i was using the previous operating system but i see other uses had problems with that as well.
Does anyone have any fixes for the problem or know of any patches that can solve the problems. Please help a very irritated Macuser.
Thanks Nobby

Well try upgrading the firmware of the router & keep on holding tightly
the reset button in such a way that power light is blinking on the
router & then do a complete network power cycle i.e., unplug the power
cables from the modem & from the router & then plug in the power cable
to the modem first once all the lights are solid green you could plug
in the power cable to the router & check out it will definately work!!

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Internet keeps disconnecting and reconnecting.

Hello
I have Verizon fios, and my internet keeps disconnecting and reconnecting immediately, over a 10 minute period, many times a day.
I am not wireless. Im directly connected to my router. It seems to happen at the same time each day, lately its been getting worse, it will happen about 3-4 times a day . It will start disconnecting, then reconnect, every minute or so, for about 10 minutes.
Ive contacted verizon over the phone, they kept saying to check my router and wire (which I did, and everything seems to fine), after a while on the phone with them, they just hung up on me. I checked my router,wire,computer, and everything is fine there.
Can anyone help me? This is beginning to be a major issue.
Please help
A.W.

I was having this exact symptom for weeks and it was driving me crazy! However, I did find the problem and a solution and maybe it will benefit others as well.
Problem: I had added another device that had a static IP that conflicted with my router's IP.
Solution: In my case, I changed the other devices static IP, but you could also set the other device to use DHCP (best) or change the Verizon device IP.
This can occur for a variety of reasons, but the most common is when you add another router (like a wireless router). Another common cause is that another device on your LAN is running a DHCP server, and since the Verizon router is expecting to be the sole DHCP server they can server the same IP #s out. I've had many cases where a Windows machine just magically started serving DHPC requests, and all versions of Windows I've tested for some reason have the DHCP server running by default!
Hope this helps!

Internet keeps disconnecting on me

For the past 2 weeks now my internet keeps on going down or disconnecting on me and I called tech support did every possible trouble soultion even reset to factory my router. Nothing seems to keep my internet up to speed. It works for almost 30 minutes to 1 hour then will go down forcing me to do one of two things:
1) Restart router and unplug replug routter
2) turn wifi on and off on the gadget currently using
Dose not matter the device used cause I notice this on all devices though I on use one at a time the rest are not connected to wifi or turned on.
I do not have ethernet compatible on my RMBP (macbook pro) 2013 model dose not support this unless you spend money for a USB to Etherenet soultion.
What should I do about this issue?
Costless soultion and require no tech to come since it cost.

shymedq87 wrote:
some if not all applies to me like the dropping connection. Why did this begin and how did this begin did verizon do something at their centeral office and accidentley bugged the routers? Actiontec routers. (red stripe) version.
my router was working fine up until 2 weeks ago had no connection lost or anything.
Is your Verizon router an Actiontec Rev I ?

Internet keeps disconnecting

I keep loosing my connection to the internet. I am using a DSL modem and I think the problem is probably with the ISP (as the dsl light periodically starts blinking when connection is lost). When the light stops blinking, I simply have to re-connect and away I go. Sometimes the light isn't blinking and the mac shows a connection but there is none (in which case, I disconnect the internet connection in the menu bar and then re-connect and away I go). I was wondering if I could set up my Intel Imac to simply reconnect periodically.

The first thing to do is call up your ISP and make sure your connection is working properly. Not sure if you can change the settings so the computer will reconnect though.
Also, you posted in the MacBook forum but your post mentions an iMac. Which one are we working with?
~Lyssa

Broadband internet keeps disconnecting

Dear all,
I have been facing some problems with my broadband internet and I wish to seek your advice on it!
Over the past week, my internet has been going on and off throughout the day. I will be connected for a few minutes at most and then disconnected for the next few. I tried using it at different periods of the day but the problem persists.
I seek everyone's patience in this as I'm entirely new to using broadband in the UK and I look forward to a reply soon, thank you!
My ADSL Statistics are as follows:
ADSL line status
Connection Information
Line state
Connected
Connection time
0 days, 12:42:29
Downstream
19,715 Kbps
Upstream
1,128 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
2.5 dB / 6.1 dB
Line attenuation (Down/Up)
25.0 dB / 10.7 dB
Output power (Down/Up)
29.9 dBm / 1.7 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
45738 / 0
CRC Errors (Down/Up)
420 / 0
HEC Errors (Down/Up)
8737 / 0
Error Seconds (Local/Remote)
227 / 0

Hi
I am sorry to see you are having problems with your BT Service
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

BT Internet keeps disconnecting and has low speeds

I have been having problems with BT since a week after I switched from talktalk but I've only started taking action now.
First of all I have contacted BT asking for help and they brought an engineer round which fitted a new phone socket however this did not help at all, so I contacted them again saying that it may be on their end, I got a reply email saying that they have reset my broadband line and that I should see an improvement which I did but only in the download speed.
I use my upload speed to live stream so I emailed again asking if they can do what they did for my download to my upload, I got a reply that said
"Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days."
So I waited for 2days then I noticed that my download speed had decreased from 11mbps back down to 1-2mpbs overnight and that my upload had increased from 0.3 to 1mbps. Then slowly throughout the course of the day my upload decreased from 1mbps back to it's initial 0.3. I'm not sure what the noise margin is but I was monitoring my Internet and as the noise margin increased the speeds decreased.
Connection Information
Line state: Connected
Connection time: 0 days, 01:49:01
Downstream: 2.993 Mbps
Upstream: 347.9 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.5 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 21.0 dB / 17.9 dB
Line attenuation (Down/Up): 21.5 dB / 12.7 dB
Output power (Down/Up): 18.3 dBm / 9.9 dBm
FEC Events (Down/Up): 0 / 0
CRC Events (Down/Up): 6 / 38
Along side this issue I have another, most of the time when my house phone rings my Internet disconnects also there is a crackling sound on my phone line and the only solution that I have found to stop the crackling is to take the adsl wire out of my router which you can tell is very annoying.

Welcome to this customer to customer forum.
To enable forum members to help you, please could you look at Helping forum members to help you which asks you to do a few checks first, and has some helpful hints.
When you have done that, please post the results here, so members can offer advice. Thank you.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Why does my internet keep disconnecting on my mac?

I bought a new mac this christmas, and so far the internet has been repeatedly disconnecting until I turn the wifi off and back on. I was okay the first time this happened but now it has been months. Its getting VERY annoying. How can I fix this?
(My mac is a Macbook Pro OS X Yosemite.)

How to check if there are other WiFi base stations near by
Option-Click on the WiFi icon in your menu bar -> select Open Wireless Diagnostics
Enter your Admin password when prompted.
Wireless Diagnostics -> Windows -> Utilities -> Wi-Fi Scan tab
Click [Scan Now] button in the lower right corner.
You may want to grow the window to see all the columns
The WiFi base station and channel your Mac is using will be "Bold" and all the other WiFi signals will be normal type.
You are interested in the RSSI column and the Noise column
The smaller negative value the stronger signal. -37 is the strong signal in my house. My nearest neighbor is -77. In an appartment/condo complex you may have signals as strong or stronger than your signal.
The Noise signal should be a large negative value. -88 to -90's indicates a very small amount of noise. Noise is an indication of interference. A large negative value indicates very little noise.
Channels should not overlap. The 2.4GHz channels should be 5 channels apart. 1, 6, and 11 are the preferred channels in countries that allow 1-11. Some countries allow 1-13. So you want to look for in use channels with a small negative RSSI values that are less than 5 channels away from your 2.4GHz channel.
The 5GHz channels are assigned without any overlap, so they should not be a problem.
==============
Change of subject
Sometimes Bluetooth interferes with the 2.4GHz WiFi. If you are using Bluetooth devices, try turning off Bluetooth on your Mac. This is an experiment.
Microwave ovens use 2.4GHz. If your computer or your WiFi base station is picking up microwave oven leaking, then that can cause interference (the Noise above). The reason WIFi is allowed to use the 2.4GHz frequencies is because that band if fill with too many interfering signals, such as Microwave ovens.
2.4GHz cordless phones. Yours or ones owned by your neighbors (assuming your neighbors are nearby, such as row homes, apartments, condos, etc... can interfere with 2.4GHz WiFi
2.4GHz baby monitors are worse than 2.4GHz cordless phones, because baby monitors run all the time. So if you are using, or a nearby neighbor is using a 2.4GHz baby monitor, that could be a problem.
Buildings with metal framing. Concrete with rebar, or some builders use metal studs. These can block WiFi signals.

Wireless internet keeps disconnecting me

for about a month know almost everyday during the day or night my internet on this computer will act up as in no internet service and no ip address but my other devices that use the same internet network they work without problems I called applecare and the only thing they offered was take it or have it shipped. Any thing I can do at home to fix it before getting repaired?
for the past 2 hours my computer acting up but now it's kinda working this is the story everyday and I did not even install anything new or do anything to my computer.
Message was edited by: PokemonFan1987

do you get it where the router icon at the top near sound keeps flashing on and off? i get that at times, very annoying!

Wireless internet keeps disconnecting. Anyone can fix????

Hi, when I connect wireless internet with airport, it works fine for about 30minutes to an hour. Then it suddenly stops responding even though the airport says that the wireless internet is connected.
Anyone know how to fix this?

Hi,
I had exact the same issue, my MacBook disconnected every 10 to 15 minutes and that made me crazy.
I have an application named CleanApp that suppose to uninstall in safe and clean way your applications. There are an option to clean your cache files and I did it and since then my wireless connection works smoothly and fine with no more issues. I do not know why but maybe this could work for you.
Here you have a link to CleanApp (http://www.synium.de/products/cleanapp/index.html)

Wireless Internet keeps disconnecting.

Every couple of minutes I have to run Network Diagnostic because my ISP, Internet, and Server lights have gone red. I've read tons of identical topics with people complaining of the same thing, I'm just posting this to know if there's a possible quickfix, seeing as there is no apprent solution. I'm not computer savvy so I am completely oblivious to terms like: tcp, dhcp, ip, dns, subnet mask, router, ipv4, etcetera. So if anyone has an answer to how to fix this crap, please use "computers for dummies" language.

i've been plagued by this problem shortly after i purchased my 15" MBP in early september 2009, but i always thought it was the uni internet provider (keysurf lol) however no one else with a MBP was experiencing this issue. my wireless kept continuously disconnecting but that only happened sparingly so i didnt make much of it...
it wasn't much of an issue until i found my snow leopard installation disk in my MBP packaging. apparently i had bought one that didn't have snow leopard installed. a couple of weeks after the installation the airport started messing up ALOT. i have to turn the airport off and on multiple times to get it to work at all. i spent hours yesterday looking the issue up and after 3 hours i realized that all the posts i was looking at were dated EARLY 2008!!! it was quite shocking but heres what i think i learned:
FIRSTLY: this is a MBP software issue. i will double check on my windows partition after i post this message.
SECONDLY: only certain MBP's have the problem. in certain cases put up on the forums users complained and contacted apple support enough times to get a new MBP. the one case i read reported that the problem did not plague his new laptop. i HAVE checked the ISP wireless connection on my girlfriends windows laptop (which has survived 3 different drinks being spilled on it, been sprayed with glue, trampled on and dropped numerous times) and the internet works just fine. it connects immediately and does not disconnect like my MBP airport does.
THIRD: apple will NOT comment on the problem or let you know that its their product that is defective. you will NOT be told that its a known issue. you WILL run around in circles until you get a new macbook IF you do. you will ALWAYS be told its a router/ISP problem
FOURTH: some of the listed fixes include the alternate DNS settings the guy above me posted. i personally knew about this through windows experience and manually setting up a MBP Xbox Live connection which requires these parameters to be manually entered which doesn't bode well for a PORTABLE device... (this solution did not work for me)
FIFTH: some people listed that the solution that worked for them was to disabled the airport from remembering the wireless network that they joined. everytime the disconnect occurred, they simply go to the list of wireless connections in the network preferences and remove that network and then add it again.
SIXTH: another proposed solution stated that the issue was regarding the airport frequency type... alt (or as mac users call it-- OPTION) clicking the airport indicator by the battery button brings up some additional airport information including the PHY mode which for me and all the people who reported the issue was 802.11b... this is the frequency that the airport card is using to connect. you will also get your SSID information (which is basically the ID that the airport/computer broadcasts in order to get a connection)
by default most routers/laptop wireless cards use the 802.11b frequency AND most laptops have their SSID broadcast disabled which means that when someone is "looking for a wireless connection", they will not see your computer on the list.
the proposed solution stated that you must find a way to turn your airport settings so that it enables SSID broadcast and switch to a combination of frequencies (802.11b/a/g etc...) when i tried doing this, i went to applications > utilities > AirPort Utility WHICH LEADS ME TO THE NEXT COMMON PROBLEM!
SEVENTH: lots of people have been reporting back in the early 2008 posts that it appeared that their airport cards were not installed at all. now, in my AirPort Utility tool, my airport card appears to be missing in there. i called my friend who also has a 15" macbook purchased at the same time as mine but with snow leopard preinstalled (so im assuming its a slightly newer one) and his airport utility tool showed some options whereas mine simply says:
"AirPort Utility was unable to find any Apple wireless devices. Make sure the Apple wireless device you want to set up is plugged in and in range of your computer then click rescan to try again." <<Rescan button below>>
however when i went to the System Profiler tool (top left apple icon in the toolbar > About this Mac > More Info) the airport card seems to be identified in the list of hardware installed on the MBP
now i dont know if im looking in the wrong place to change my PHY mode or my SSID broadcast but i found numerous posts claiming that apple customer support recommended the command + Option + P + R solution.
basically they instructed users to turn off their laptop, take out their power cord and battery, put the battery back in, HOLD DOWN command + Option (also known as ALT) + P + R then push the power button while continuing to hold these buttons down. the laptop restarts itself when it reaches the greyscreen / when u hear the startup chimes. the instructions stated that you must hear the chimes/hold down the buttons while the laptop restarts 2 or 3 times (i cant remember...)
this is supposed to flush your something something RAM, i have no idea what thats on about but you can google the command to find out what it does. i tried this solution but i didn't want to take out my battery because i was afraid of tampering with the sealed/tightly screwed case... and i didnt have a screwdriver small enough. ">_> sure enough the solution did not work but i didnt exactly follow it to the letter. the airport utility tool showed no change and my airport was still very troublesome. which finally brings me to
EIGHTH: some vague solutions i found from the old early 2008 posts stated that you must take out a certain file named AppleAirPortSOMETHINGSOMETHING.kext found in MaccintoshHD > System > Library > Extensions... however the file was missing from my list of *.kext files... i was perplexed. this was the first thing i looked up before all the above solutions. i happened to stumble back into this folder looking for the file because of the System Profiler Tool (Mac Icon > About this Mac > More info)
i had accidentally stumbled into the "extensions" section listed under "Software" in the list to the left of the system profiler tool. my mac gave me the spinning beach ball of death as i had been manically clicking around to find anything relating to the airport settings... so i couldnt do anything until the beachball stopped spinning and the list was finally compiled afew seconds later. thats were i found a list of AppleSOMETHINGSOMETHING files! and sure enough, the file mentioned in the fix (appleAirport"blahblah".kext) was listed there with its proper location which for my system architecture was:
Mac HD > System > Library > Extensions > IO80211Family.kext
(right click that file and select show package contents)
then navigate as follows: Contents > Plugins > *list of files*
the file most resembling the one proposed to be deleted was called "AppleAirPortBrcm4311.kext" along with it were 3 other files named as follows:
"AppeAirPortBrcm43224.kext"
"AirPortAtheros.kext" <<<< does NOT contain APPLE at the start. this is NOT a typo
"AirPortAtheros21.kext" <<<< does NOT contain APPLE at the start. this is NOT a typo
at first i only removed the first file from the folder and that did nothing to my airport (even after i restarted) so i went back and removed all the rest of them, restarted and now i can safely say my airport is FIXED! all this happened just yesterday (oh yea i also managed to download the airport software update which did nothing for me) so thats why all these steps are detailed.
now be careful with this solution. before you take these files out of there TAKE A SCREENSHOT showing you were the files are!!! take a screenshot showing you the files listed in the System Profiler Utility > Software > Extensions... take a screenshot of anything and everything you do to REMIND YOU HOW TO UNDO IT! and for the love of God do NOT delete those files! save them somewhere safe along with the screenshots and back them up in any hard disk AND flash memory sticks (at least more than one!) who knows what will happen after the next update if those files are missing, so at least you will know how to put them back!
and please please please try all the proposed solutions before resorting to taking files out of your system architecture... im NOT going to claim that i know what im doing but this solution worked for me. good luck and report back any success or failures you get. im going to check this post later today and at least for the rest of the week while im checking that my airport is indeed working correctly. (note i tested my airport. after putting it to sleep several times and/or turning the airport on and off several times it has been working without glitches (it was slow ONCE! but it sped up when i pushed command+R = refresh on my safari and firefox browsers)
good luck
-abe
ps: sorry for the long read... :/

My i pad is new at xmas it keeps disconnecting from internet my lap top is fine and ive tried resetting wi fi on i pad. can u help.

my i pad was brand new at xmas but keeps disconnecting from the internet. my lap top is fine and i have tried resetting the i pad. can u suggest anything else

Hi and thanks for your help, it was only my ipad that kept disconnecting from the internet but i think this happens when there are a lot of users on the same channel. it has been ok today so far, so, thanks again.

Why does my macbook pro keep disconnecting from the internet?

For whatever reason my Macbook pro 15in keeps disconnecting from the internet everytime it goes to sleep. And sometimes when I wake it up, I have to turn wifi on and off a couple times to get it to detect the right signal. This does not happen with my playstation or my phone so it has to be a problem with the Macbook itself. Can anyone give me any information on how to fix this problem? Anything would be greatly appreciated.

Hello, amal111.
Thank you for visiting Apple Support Communities.
Here is an article that I would recommend going through when experiencing Wi-Fi connectivity issues. Also, make sure all firmware updates have been processed on the router and the settings have been adjusted to the recommended settings in the second article below.
Wi-Fi: How to troubleshoot Wi-Fi connectivity
http://support.apple.com/kb/HT4628
iOS and OS X: Recommended settings for Wi-Fi routers and access points
http://support.apple.com/kb/HT4199
Cheers,
Jason H.

HT201415 My new i pad keeps disconnecting me from the internet not sure why.

Recently purchased the i pad and keeps disconnecting from the internet? Not sure why?
Shaun

MacBook Pro (Late 2008 and 2009) forums are here:
http://discussions.apple.com/category.jspa?categoryID=251

Skype keeps disconnecting my internet.

Hello I recently just moved house and acquired BT Infinity 2. Ever since moving house and Internet provider joining skype calls keeps disconnecting my connection. I am currently on a wireless connection and have had BT Infinity since Thursday the 13th of February. If anyone could please help me I would be really happy.
Thanks, Simon.

I cannot currently connect to my Hub with an ethernet cable as my computer is upstairs. I do not understand how I never had this problem when I was on a 2mb download speed connection with Sky but now I have this problem on a 20mb download speed connection with BT.
Is there anything else I can do to solve this problem, I have tried turning my hub off and on but that doesn't seem to work? Would you recommend trying the reset button to make the hub default back to factory settings? I wasnt sure whether to try this since it sounded a bit scary and I didn't want to mess things up more.
Also while I'm here, how would I go about have an ethernet cable port put in my bedroom? Could I get an electriction to do this or would I have to get a BT Engineer to come and install me one as that would be the only way I could get a wired connection from the living room downstairs where my hub is to my bedroom upstairs?

My internet keeps disconnecting

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