My iOS customers cannot download the video clips I send via Adobe Send "Safari cannot download this type of file"

My customers who use iOS cannot download the video files I send by Adobe Send "Safari cannot download this type of file" is the report they get. I have tried created a zip file of the clip but get the same result. Please help

This error seems to point at a problem not directly related to the encoding. The message might be misleading but I read "Safari cannot download this type of file" as relating to the file type - the end of the name (perhaps MIME type setup, but let's start with the file type).
But... some web searching finds others say that iOS cannot download files AT ALL because it has no filing system you can access. Clearly (?) you just want it to show the movie, but I don't know any more than that.
Perhaps someone else has worked in this area. Also worth trying suitable iOS forum.

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