My iPad 2 is in 'Product replacement pending' since April 1st

My iPad 2 was light leaking, so I called Apple and told me that a messenger would pick up my iPad to send me another one as short as possible.
This was March 30th. I don't have an iPad since March 31th, and since April 1st the Product Replacement Status of my case is "Product replacement pending".
Is it ordinary that Apple take it SO long? I mean, it's almost a **** month waiting!

This is unusual from my experience.
Have you called or emailed customer support referencing the case reference number to inquire on the progress? Please let them know you are wanting a faster resolution. It must be falling through the cracks....

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    preposition. 
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