My iPad 2 is in 'Product replacement pending' since April 1st
My iPad 2 was light leaking, so I called Apple and told me that a messenger would pick up my iPad to send me another one as short as possible.
This was March 30th. I don't have an iPad since March 31th, and since April 1st the Product Replacement Status of my case is "Product replacement pending".
Is it ordinary that Apple take it SO long? I mean, it's almost a **** month waiting!
This is unusual from my experience.
Have you called or emailed customer support referencing the case reference number to inquire on the progress? Please let them know you are wanting a faster resolution. It must be falling through the cracks....
Similar Messages
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I sent my iphone 4s off to be repaired and I checked the status of the Repair and it says 'Product replacement pending' what does that mean please?
Where can I find the number to call and see when I will get my phone back?
ThanksMeeshieBaby wrote:
it says 'Product replacement pending' what does that mean please?
Apple does not fix iPhones, they replace them if covered by warranty. That means you'll be getting a refurbished unit. -
How long will a Product replacement pending repair take?
My Ipod doesn´t work and the stuatus is "Product replacement pending".
How long will it take to get the new one?If you have sent this iPod away in a country that celebrates Christmas and New Year (such as the UK), then it may take a bit longer as the staff there will have had the same holiday as you. (Okay, slightly less if you are on holiday from school.)
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How long does product replacement pending for iPhone 4S take????
I've been waiting over a week for my iPhone 4S to be replaced it has said "product replacement pending for a day and a half..... How long till they ship? This is so slack
You will need to contact Apple support, or the service center to which you sent/gave the iPhone, and ask them. We're just fellow users here and would have no idea as to status.
Regards. -
IPod Touch: Product Replacement Pending (UK)
I had to send my iPod Touch 3rd Gen in for replacement, and it arrived and was 'issue detected' on Friday (20th). Now it's on 'Product Replacement Pending', and I was wondering how long it would take for my new iPod to arrive, and also, whether or not it might get sent out today, even though it's a Sunday. I'm just worrying because my sister had to get her nano replaced, and it took over a month for a simple battery problem. Any help is greatly appreciated!
Not really. Is say "pending"
pend·ing
/ˈpendiNG/
Adjective
Awaiting decision or settlement.
Preposition
Until (something) happens or takes place: "they were released on bail pending an appeal".
Synonyms
adjective.
pendent - undecided - unsettled - outstanding - pendant
preposition.
during - until - till - to -
Ipod repair status: "Product replacement pending"
How many time i have to wait when repair status says: "January 25, 2012: Product replacement pending" ???
I'm from Venice(italy) and i've just shipped the ipod.
The Status Repair says:
Step 1 Request
January 25, 2012: Product received
Shipped via UPS with tracking number ...
Step 2 Service
January 25, 2012: Issue identified
Step 3 Return
January 25, 2012: Product replacement pending
tnx for helping...
MarcoThey shipped it today...
So, the rule of "six weeks" works!!!
TY planb77...
cya
Marco -
January 10, 2012: Product replacement pending
voila ce qui est marque quand je regarde ou en est la reparation de mon iphone
est il reparti et sur le chemin du retour?Il n'est pas encore sur le chemin du retour, Apple traite la demande
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What means "Product replacement pending"
My Ipod don´t work, so I´ve sent it to apple to rapair it.
Now on the status they said "Product replacement pending".
What means that?It means Apple is sending you a replacement iPod shortly.
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IPOD - "PRODUCT REPLACEMENT PENDING"
I sent in my IPOD and Apple Received it Dec 22, 2005 and posted that the status is "product replacement pending". It is now one month later. Any idea what to expect on replacement?
It depends upon how they ship it. I would say 3-4 days. You will get a refurbished 2G like the one your sent in.
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1 st gen repair status product replacement shipped since 3 weeks
Hi,
my repair status is at step 3 - replacement product shipped since 2012/02/07
How long can this stage last ??
Is there a way to track the shipping ?
Thanks for your help
Best regards,
Didier
Step 1 Request
January 18, 2012: Product received
Shipped via UPS with tracking number xxxxxxxxxxxxxxxxx
Step 2 Service
January 18, 2012: Issue identified
Step 3 Return
February 7, 2012: Replacement Product ShippedThey should have sent you a tracking number in another email. If nothing else, give Apple support a call and get the tracking number that way.
http://www.apple.com/contact/
B-rock -
Yea the same as my topic question
No, it will come in new packaging which will contain all the usual accessories, and no, you will not get the original phone back.
Don't think so
Apple specifically say DO NOT return accessories with faulty iPhone
Expect the same service as in store ,a service replacement unit in a Service brown box and you use the original accessories unless also faulty and subject to a warranty claim -
IPod Touch (2g) Product Replacement Pending
Howdy! I know this is in the wrong section but I couldn't find where to post this! Well...on the Repair Status page it says that I'm getting a replacement iPod touch. Can anyone tell me more about that? Like...how long would it take to ship from California to South Carolina...and what kind of iPod will they send me as a replacement...and will it still be a second generation one or like a new one? =O
It depends upon how they ship it. I would say 3-4 days. You will get a refurbished 2G like the one your sent in.
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Does it ususally take this long and should it take this along, also this service would normally cost £30.
Mines been on Product replacement pending for the last 2 days now...
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Three weeks and product replacement still pending?
I am waiting three weeks for Ipod 1. Gen product replacement the Status still says "product replacement pending". what should I do?
Wait!
Many of us are in the same boat especially in Europe were none appearto have have recived replacments yet -
My ipod has been sent away to be repaired, and i checked my repair status and it said product replacement pending. Does anyone know what this means?
It could happen. Read your warranty. "Apple may provide replacement product or parts that are manufactured from parts that are new or equivalent to new in both performance and reliability."
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD
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