My iPad 2's app store is just a blank screen and has been for 2 days! I am currently running ios 6. Can someone jelp?
Can someone please help??
Force close the App Store app and reset the iPad. No data will be lost when you reset the device.
In order to close apps, you have to drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.
Next, reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
Similar Messages
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App Store is just a blank page
I open the iTunes store, the music store loads fine, so do all the other stores except the app store -- I get a blank screen. No error code, no pop up, just a blank space where the App Store should be. If I look up an app in my Firefox browser, I can hit the "view in iTunes link" and see the app in iTunes and even download it. If I click on the category the app is in (like "Games"), I get a blank screen again. I'm running Win 7 home premium 64 bit, my DSL is running fine, otherwise (surfing, Spotify, YouTube, Netflix...).
Anyone else having the same problem? Apple tells me it's not on their end. Should I reinstall iTunes?Same here -- started noticing it last night. At least I know I'm not alone. Thanks.
Apple support only tells me that they are not aware of any problems and the store is running fine, "...
I have verified that the iTunes Store is functioning and accepting connections, which indicates that the issue is related to your internet connection, local network, or your local computer itself."
Have you tried contacting support? -
after upgrading to ios 8.1.1 my ipad 4 camera doesnt work i just got blank screen, but i still can use it for facetime, i supposed after upgrading to ios 8.1.2 it will fix but it doesnt work. i cannot restore to ios 7. hopefully, any suggestion to correct it? thank you
Hello pichastos,
Thanks for using Apple Support Communities.
To troubleshoot this issue where your camera is displaying a black screen, please follow the information outlined below.
You see a closed lens or black screen
If you see a closed lens or black screen when you open the Camera app, try these steps:
Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
Force the app to close, then open the Camera app again.
Restart your device, then open the Camera app again.
If your device has a front and rear camera, try both cameras by tapping (camera swap icon). If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service Provider for more help.
Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support
Take care,
Alex H. -
I have face time installed on my iMac but when I go to the app store it doesn't show installed and has a.99c price. All other apps show installed. Is this an upgrade?
The first thing to do: Make a backup of your iPhoto Library. Don't update iPhoto without having a backup of your iPhoto library.
When I tried I received the following message This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.
This error message means, that you did not yet associate your copy of iPhoto (preinstalled on your Mac) with your AppleID by clicking the "accept" button at AppStore "Purchased" page.
First try to "Accept" iPhoto on the Purchased tab and try, if you then can update iphoto from the Updates tab.
Now check the "Purchased" tab. Is iPhoto among your Purchases to "Accept" or "Install"? Then accept and/or install.
If it is not possible, delete iPhoto from the Applications folder .
(don't empty the Trash).
If it is not among your Purchases, open the AppStore main tab, search for iPhoto using the Search field, and buy it from the AppStore. If you already owned any version of iPhoto '11, this purchase should be free, from earlier versions it may be a paid upgrade.
If all fails there is no help but contacting the App Store Support to sort out the AppleID. Use this link: http://www.apple.com/support/mac/app-store/contact/
I can delete the existing software and re-install but I don't want to lose all my photos.
Your photos are in your iPhoto Library in your Pictures folder and not in the iPhoto application. Just back up the iPhoto Library as a precaution, but reinstalling iPhoto will not delete your iPhoto Library. -
My ipad 2 wont turn on, its just a blank screen. I have had it charging but it still wont turn on. It also isnt being recognised by itunes. I have updated itunes and everything. it doesnt even say its charging or connecting to itunes, its just a black screen. ive tried pressing down on the buttons but nothing happened.
Try reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected. -
please help! i have just upgraded to an iphone 5 for work, so i have started to backup my iphone 4 but it is stuck on 'finishing sync' and has been for 20hours!what can i do?i need it for work tomorrow
Is this what you downloaded: iTunes 10.7?
When the update fails what if any error report do you get, specifically? Please do this before trying again:
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X. -
My ipad will not start up, it has the swirl in the center of the screen and has been there for 30hrs now, what can I do?
First thing to try is a reboot of your iPad. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider until the Apple logo appears. Let go of the buttons and let the iPad restart. See if that fixes your problem.
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iPad started acting up, would not open books, screens come up that I never touched etc. so I did a reset, the apple icon showed up and has been on now for about 18 hours I can't even turn it off I plugged in in over night but still screen frozen? Any suggestions?
Hello there, Gina1964.
The following Knowledge Base article offers some great information for troubleshooting the issue you're describing:
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
It's froze my ipad messages app. Plz help tell me what to do.
You can backup the iPad and then do a restore to factory condition which will completely wipe it: Settings > General > Reset > Erase All Content and Settings. But, before doing that remember, it completely erases everything.
You then have to restore from a backup...if you have a backup from before the bad message, you can use that and be fine. If not, you would be better off setting up the iPad as new and then redownload your apps and music...you can do that by going to the app store and itunes and tap the Purchases button and redownload everything.
You will loose your photos and email, and such in the process, however. If you have iCloud, put the photos in PhotoStream and then use that to put them back on the iPad.
Without a good backup from just before the bad message, erasing is going to cause you a lot of work. -
App Store updates gives a blank screen
Opened App Store app and selected update. Alligator is blank screen. The other choices, featured, etc seem to being fine. I tried a shutdown, restart. Problem continues. Notei have same problem on iPad and iPad mini. Don' t dare try on iPhone
There have been numerous reports on the forum today regarding this issue. It seems to be an issue at Apple, but no information has been posted on the status site.
http://www.apple.com/support/systemstatus/ -
App store giving me a blank screen... Sigh...
This morning I received a firmware update from Apple. Installed it and my mouse suddenly started jumping all over the screen. After hours of searching I deleted everything out of my preferences folder. That fixed the issue but I had to reset all my filters and stuff in Photoshop and Illustrator, frustrating. Next I attempted to view my account information in the App Store via OSX Lion, nothing, blank screen.
I'm starting to feel like a PC user... LOLMine got fixed just now 20:28GMT
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Hi, I was forced to upgrade to IOS 6 due to a restore.
Since the upgrade, I have lost information, the App store is stuck in update mode, my battery drains in hours and many more problems.
Is there a way to go back to the VERY RELIABLE IOS 5? This phone is nearly useless now.
ThanksJust FYI - the situation is resolved. I downloaded the new snow leopard 10.6.8 update for safari and now itunes works. I have no idea what that has to do with anything - but I saw it on another forum and it actually worked.
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An error occurred in the App Store. Try again later(13)
Can't download or update, install and buy!
I wait for months!!! please help me!
<Email Edited by Host>Disable anti virus software.
Turn off the Firewall in System Preferences > Security (or Security & Privacy) > Firewall
If that doesn't help, open the Finder. From the Finder menu bar click Go > Go to Folder
Type this exactly as you see it here:
~/Library/Caches/com.apple.appstore/Cache.db
Click Go
Move the Cache.db file to the Trash.
Now here:
~/Library/Preferences
Click Go
Move these files from the Preferences folder to the Trash.
com.apple.appstore.plist
com.apple.storeagent.pllist
Now here:
~/Library/Cookies
Click Go
Move the com.apple.appstore.plist file from the Cookies folder to the Trash.
Empty the Trash, try the App Store. -
When searching the app store iTunes returns a blank screen.
I upgraded to iTunes 11.0.1 and found that I get a blank screen when I do a search in iTunes store. Any help??
Seems to work fine for me. Everything in the itunes store is the same as a website so if you are having a problem. It is probably an issue at their end.
Is it working now -
Just wondering if anyone has a solution? If so, write its simply, I'm not much of a techy person.
Solution may be found if you search in the "More Like This" section over in the right column.
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