My ipad 3 screen goes blank randomly
i have owned my new ipad 16gb (3rd gen) for 3 months and for 2 months it worked great with only having a couple of crashes, but then the screen started going randomly blank. I thought it may just need a reset but it started doing it again and again no matter what your doing apps video email everything. When the screen goes blank the backlight is still on if you had any sound playing you can still hear it with no image? To get the screen back on i press the wake/sleep button to switch the screen off then the button again to get the unlock screen back, then as soon as i unlock it returns me to what i was doing before the screen went. Its in repair at the moment having just come back from repaire last week but apple repaire couldnt find anything wrong with there service. Has anyone else had this problem?
go to settings>general>autolock and see what you have it set to. see if setting it to a higher time or never helps you out.
you don't happen to have a magnet on your right wrist do you? you might be triggering the ipad smart cover sleep with it.
Just two theories.
Similar Messages
-
Cisco IP Phone 7945-G or 7965-G screen goes blank randomly with SCCP firmware 9.2(3) on CUCM 8.6(2a)
Hello everybody,
I have the following situation:
A WAN VoIP network, with centralized call processing model (central site and few branches)
Cisco IP Phones 7945-G and 7965-G running SCCP
Cisco Unified Communications Manager 8.6(2a)
SCCP firmware Release 9.2(3) for the above mentioned hardware models
The problem that occurs randomly is that either when the firmware was SCCP firmware Release 9.2(1), or it was upgraded to SCCP firmware Release 9.2(3), approximately 5 Cisco IP Phones, the screen goes blank, the phone being still operational (but difficult to operate in such circumstances), and the problem persists until it is disconnected from PoE, and re-connected.
Please if possible, any solution to this problem is much appreciated.
Thank you in advance.
RaduHello again,
In addition to what I already mentioned, I would like to detail a few aspects, in order to be more specific with this behavior:
- From the total number of Cisco IP phones which is less than 1000, this behavior happened randomly, within 1 month and 3 weeks
- Actually, it was a total number of 8 Cisco IP phones whose display went off, 4 being located in Headquarters, and from the other 4, 3 were in the same Branch, and 1 in another Branch
- Also, 7 IP phones are connected in non-Cisco switches with PoE, and 1 IP Phone was power supplied from AC adapter
- initially, all existing IP phones had firmware Release 9.2(1) for 7945G and 7965G, and the mentioned behavior happened with 4 IP phones
- then, for all IP phones, it were upgraded to firmware Release 9.2(3) for 7945G and 7965G, but problem re-appeared with other 4 IP phones
The only solution that solved the issue for each IP phone was to disconnect the power from the IP phones.
I hope that you might help me on how to get solving this problem, and I am looking forward for any useful idea or solution.
Many thanks in advance.
Regards,
Radu -
Why does my iPad screen goes blank
Just bought my iPad 3, screen goes blank frequently, even after rebooting and /or closing and opening app? Any ideas?
It goes without saying that it should not do that. What exactly though does "it goes blank" mean? Do you get a white screen, a black screen? What is a blank screen?
If you just bought it, contact the store where you bought it and explain the situation ... return it. Or contact Apple phone support. It's free for the first 90 days.
http://www.apple.com/support/ipad/contact/ -
My Macbook Pro screen screen will go blank randomly. Recently it has gotten worse. Before it might happen just after it has been sleeping for a day but recently it had been happening while in the middle of tasks. I have attached the error report. Cant make head or tails of it. Any help?
Thanks
Interval Since Last Panic Report: 50616 sec
Panics Since Last Report: 3
Anonymous UUID: 71BEF1D0-B035-4EB1-B25E-EBF5DBE3525A
Tue Jun 19 18:20:55 2012
panic(cpu 0 caller 0xffffff7f80958947): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff8113a06000 0x0a5480a2, D0, P3/4
Backtrace (CPU 0), Frame : Return Address
0xffffff80e8442fb0 : 0xffffff8000220792
0xffffff80e8443030 : 0xffffff7f80958947
0xffffff80e84430c0 : 0xffffff7f80a48aa4
0xffffff80e8443110 : 0xffffff7f80a48b64
0xffffff80e8443170 : 0xffffff7f80cf5749
0xffffff80e84432b0 : 0xffffff7f80a67bed
0xffffff80e84432e0 : 0xffffff7f809622c2
0xffffff80e8443390 : 0xffffff7f8095dbc4
0xffffff80e8443580 : 0xffffff7f8095ee97
0xffffff80e8443640 : 0xffffff7f817ee216
0xffffff80e84436f0 : 0xffffff7f81815a6d
0xffffff80e8443770 : 0xffffff7f8180044b
0xffffff80e84437d0 : 0xffffff7f81800846
0xffffff80e8443820 : 0xffffff7f81800bee
0xffffff80e84438b0 : 0xffffff7f8180180f
0xffffff80e84438e0 : 0xffffff7f817b90b0
0xffffff80e8443aa0 : 0xffffff7f81801f68
0xffffff80e8443b60 : 0xffffff7f817b6119
0xffffff80e8443bc0 : 0xffffff800065501e
0xffffff80e8443be0 : 0xffffff80006558fa
0xffffff80e8443c40 : 0xffffff800065609b
0xffffff80e8443d80 : 0xffffff80002a3f08
0xffffff80e8443e80 : 0xffffff8000223096
0xffffff80e8443eb0 : 0xffffff80002148a9
0xffffff80e8443f10 : 0xffffff800021bbd8
0xffffff80e8443f70 : 0xffffff80002aef20
0xffffff80e8443fb0 : 0xffffff80002daa33
Kernel Extensions in backtrace:
com.apple.NVDAResman(7.1.8)[560E1257-BF5E-3B0B-95F0-15033A0D1B97]@0xffffff7f808 f8000->0xffffff7f80bd1fff
dependency: com.apple.iokit.IOPCIFamily(2.6.8)[F63D4ABE-42DA-33EF-BADD-3415B0CB0179]@0xffff ff7f80883000
dependency: com.apple.iokit.IONDRVSupport(2.3.2)[D05CFB53-FB72-3613-8162-2D188DB04738]@0xff ffff7f808e6000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.2)[2D2A4A31-EB4F-3730-BE3A-76C061685FC5]@0 xffffff7f808ae000
com.apple.nvidia.nv50hal(7.1.8)[7596DB8C-AE9D-3C87-B11A-0ED8F940CAF8]@0xffffff7 f80bd2000->0xffffff7f80ef3fff
dependency: com.apple.NVDAResman(7.1.8)[560E1257-BF5E-3B0B-95F0-15033A0D1B97]@0xffffff7f808 f8000
com.apple.GeForce(7.1.8)[00925AF3-22EE-3858-8BD3-06AE57DFCC86]@0xffffff7f817ab0 00->0xffffff7f8186afff
dependency: com.apple.NVDAResman(7.1.8)[560E1257-BF5E-3B0B-95F0-15033A0D1B97]@0xffffff7f808 f8000
dependency: com.apple.iokit.IONDRVSupport(2.3.2)[D05CFB53-FB72-3613-8162-2D188DB04738]@0xff ffff7f808e6000
dependency: com.apple.iokit.IOPCIFamily(2.6.8)[F63D4ABE-42DA-33EF-BADD-3415B0CB0179]@0xffff ff7f80883000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.2)[2D2A4A31-EB4F-3730-BE3A-76C061685FC5]@0 xffffff7f808ae000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
11E53
Kernel version:
Darwin Kernel Version 11.4.0: Mon Apr 9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64
Kernel UUID: A8ED611D-FB0F-3729-8392-E7A32C5E7D74
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 504073962732
last loaded kext at 288342643620: com.apple.driver.AppleUSBCDC 4.1.17 (addr 0xffffff7f807c6000, size 16384)
last unloaded kext at 420813229939: com.apple.driver.AppleUSBCDC 4.1.17 (addr 0xffffff7f807c6000, size 12288)
loaded kexts:
com.apple.filesystems.smbfs 1.7.2
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AppleMikeyDriver 2.2.0f3
com.apple.driver.AGPM 100.12.42
com.apple.driver.AppleHDA 2.2.0f3
com.apple.GeForce 7.1.8
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleMCCSControl 1.0.26
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.0.5f11
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.driver.AudioIPCDriver 1.2.2
com.apple.driver.AppleSMCPDRC 5.0.0d0
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.driver.ACPI_SMC_PlatformPlugin 5.0.0d0
com.apple.driver.AppleIntelHDGraphics 7.1.8
com.apple.driver.AppleMuxControl 3.0.16
com.apple.driver.AppleLPC 1.5.8
com.apple.driver.AppleIntelHDGraphicsFB 7.1.8
com.apple.driver.AppleUSBTCButtons 225.2
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.5f11
com.apple.driver.AppleUSBCardReader 3.0.1
com.apple.driver.AppleIRController 312
com.apple.driver.AppleUSBTCKeyboard 225.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.0.3
com.apple.driver.AppleUSBHub 4.5.0
com.apple.driver.AppleFWOHCI 4.8.9
com.apple.driver.AirPort.Brcm4331 530.4.20
com.apple.iokit.AppleBCM5701Ethernet 3.1.2b2
com.apple.driver.AppleEFINVRAM 1.5.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleAHCIPort 2.3.0
com.apple.driver.AppleUSBEHCI 4.5.8
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.6
com.apple.driver.AppleSMBIOS 1.8
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.5
com.apple.driver.AppleIntelCPUPowerManagementClient 193.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.3
com.apple.driver.AppleIntelCPUPowerManagement 193.0.0
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.2.0f3
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.nvidia.nv50hal 7.1.8
com.apple.NVDAResman 7.1.8
com.apple.iokit.IOAudioFamily 1.8.6fc17
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.ApplePolicyControl 3.0.16
com.apple.iokit.IOFireWireIP 2.2.4
com.apple.driver.AppleHDAController 2.2.0f3
com.apple.iokit.IOHDAFamily 2.2.0f3
com.apple.driver.AppleSMC 3.1.3d8
com.apple.driver.IOPlatformPluginLegacy 5.0.0d0
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleGraphicsControl 3.0.16
com.apple.driver.IOPlatformPluginFamily 5.1.0d17
com.apple.driver.AppleBacklightExpert 1.0.3
com.apple.iokit.IONDRVSupport 2.3.2
com.apple.iokit.IOGraphicsFamily 2.3.2
com.apple.driver.AppleUSBBluetoothHCIController 4.0.5f11
com.apple.iokit.IOBluetoothFamily 4.0.5f11
com.apple.iokit.IOSCSIBlockCommandsDevice 3.2.0
com.apple.iokit.IOUSBMassStorageClass 3.0.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.0
com.apple.driver.AppleUSBMultitouch 227.1
com.apple.iokit.IOUSBHIDDriver 4.4.5
com.apple.driver.AppleUSBMergeNub 4.5.3
com.apple.driver.AppleUSBComposite 4.5.8
com.apple.iokit.IOUSBUserClient 4.5.8
com.apple.iokit.IOFireWireFamily 4.4.5
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IOEthernetAVBController 1.0.1b1
com.apple.iokit.IONetworkingFamily 2.1
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.driver.AppleEFIRuntime 1.5.0
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOUSBFamily 4.5.8
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.5
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 331.6
com.apple.iokit.IOStorageFamily 1.7.1
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.6.8
com.apple.iokit.IOACPIFamily 1.4
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f16
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x802C, 0x31364A5353353132363448592D3147314131
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x802C, 0x31364A5353353132363448592D3147314131
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.198.4.20)
Bluetooth: Version 4.0.5f11, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: WDC WD10TPVT-00HT5T0, 1 TB
Serial ATA Device: KINGSTON SH103S3240G, 240.06 GB
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 8
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3Here is another crash log:
Interval Since Last Panic Report: 318716 sec
Panics Since Last Report: 5
Anonymous UUID: 71BEF1D0-B035-4EB1-B25E-EBF5DBE3525A
Sun Jun 24 11:19:48 2012
panic(cpu 2 caller 0xffffff7f80918947): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff81139b6000 0x0a5480a2, D0, P3/4
Backtrace (CPU 2), Frame : Return Address
0xffffff80f0492fa0 : 0xffffff8000220792
0xffffff80f0493020 : 0xffffff7f80918947
0xffffff80f04930b0 : 0xffffff7f80a08aa4
0xffffff80f0493100 : 0xffffff7f80a08b64
0xffffff80f0493160 : 0xffffff7f80cb5749
0xffffff80f04932a0 : 0xffffff7f80a27bed
0xffffff80f04932d0 : 0xffffff7f809222c2
0xffffff80f0493380 : 0xffffff7f8091dbc4
0xffffff80f0493570 : 0xffffff7f8091e6ed
0xffffff80f0493650 : 0xffffff7f817b2542
0xffffff80f04936d0 : 0xffffff7f817b3364
0xffffff80f0493710 : 0xffffff7f817b0c95
0xffffff80f0493730 : 0xffffff7f817b3c61
0xffffff80f0493770 : 0xffffff7f817b40d9
0xffffff80f0493790 : 0xffffff7f817b0f04
0xffffff80f04937b0 : 0xffffff7f817c7d08
0xffffff80f04937e0 : 0xffffff7f817af1ed
0xffffff80f0493810 : 0xffffff7f81790494
0xffffff80f0493860 : 0xffffff7f817907ce
0xffffff80f0493880 : 0xffffff7f817c32f9
0xffffff80f04938b0 : 0xffffff7f817c57bb
0xffffff80f04938e0 : 0xffffff7f8177d0b0
0xffffff80f0493aa0 : 0xffffff7f817c5f68
0xffffff80f0493b60 : 0xffffff7f8177a119
0xffffff80f0493bc0 : 0xffffff800065501e
0xffffff80f0493be0 : 0xffffff80006558fa
0xffffff80f0493c40 : 0xffffff800065609b
0xffffff80f0493d80 : 0xffffff80002a3f08
0xffffff80f0493e80 : 0xffffff8000223096
0xffffff80f0493eb0 : 0xffffff80002148a9
0xffffff80f0493f10 : 0xffffff800021bbd8
0xffffff80f0493f70 : 0xffffff80002aef20
0xffffff80f0493fb0 : 0xffffff80002daa33
Kernel Extensions in backtrace:
com.apple.NVDAResman(7.1.8)[560E1257-BF5E-3B0B-95F0-15033A0D1B97]@0xffffff7f808 b8000->0xffffff7f80b91fff
dependency: com.apple.iokit.IOPCIFamily(2.6.8)[F63D4ABE-42DA-33EF-BADD-3415B0CB0179]@0xffff ff7f80843000
dependency: com.apple.iokit.IONDRVSupport(2.3.2)[D05CFB53-FB72-3613-8162-2D188DB04738]@0xff ffff7f808a6000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.2)[2D2A4A31-EB4F-3730-BE3A-76C061685FC5]@0 xffffff7f8086e000
com.apple.nvidia.nv50hal(7.1.8)[7596DB8C-AE9D-3C87-B11A-0ED8F940CAF8]@0xffffff7 f80b92000->0xffffff7f80eb3fff
dependency: com.apple.NVDAResman(7.1.8)[560E1257-BF5E-3B0B-95F0-15033A0D1B97]@0xffffff7f808 b8000
com.apple.GeForce(7.1.8)[00925AF3-22EE-3858-8BD3-06AE57DFCC86]@0xffffff7f8176f0 00->0xffffff7f8182efff
dependency: com.apple.NVDAResman(7.1.8)[560E1257-BF5E-3B0B-95F0-15033A0D1B97]@0xffffff7f808 b8000
dependency: com.apple.iokit.IONDRVSupport(2.3.2)[D05CFB53-FB72-3613-8162-2D188DB04738]@0xff ffff7f808a6000
dependency: com.apple.iokit.IOPCIFamily(2.6.8)[F63D4ABE-42DA-33EF-BADD-3415B0CB0179]@0xffff ff7f80843000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.2)[2D2A4A31-EB4F-3730-BE3A-76C061685FC5]@0 xffffff7f8086e000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
11E53
Kernel version:
Darwin Kernel Version 11.4.0: Mon Apr 9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64
Kernel UUID: A8ED611D-FB0F-3729-8392-E7A32C5E7D74
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 49673227919940
last loaded kext at 47680382007359: com.apple.driver.AppleProfileTimestampAction 85.2 (addr 0xffffff7f80861000, size 16384)
last unloaded kext at 9267969991513: com.apple.driver.AppleUSBCDC 4.1.17 (addr 0xffffff7f807c6000, size 12288)
loaded kexts:
com.apple.driver.AppleIntelProfile 85.2
com.apple.filesystems.smbfs 1.7.2
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AppleHDA 2.2.0f3
com.apple.driver.AppleMikeyDriver 2.2.0f3
com.apple.driver.AGPM 100.12.42
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleMCCSControl 1.0.26
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.0.5f11
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.2
com.apple.driver.ACPI_SMC_PlatformPlugin 5.0.0d0
com.apple.driver.AppleMuxControl 3.0.16
com.apple.GeForce 7.1.8
com.apple.driver.AppleLPC 1.5.8
com.apple.driver.AppleIntelHDGraphics 7.1.8
com.apple.driver.AppleIntelHDGraphicsFB 7.1.8
com.apple.driver.AppleSMCPDRC 5.0.0d0
com.apple.driver.AppleUSBTCButtons 225.2
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.5f11
com.apple.driver.AppleUSBCardReader 3.0.1
com.apple.driver.AppleUSBTCKeyboard 225.2
com.apple.driver.AppleIRController 312
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.0.3
com.apple.driver.AppleAHCIPort 2.3.0
com.apple.driver.AppleFWOHCI 4.8.9
com.apple.driver.AirPort.Brcm4331 530.4.20
com.apple.iokit.AppleBCM5701Ethernet 3.1.2b2
com.apple.driver.AppleEFINVRAM 1.5.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleUSBHub 4.5.0
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleUSBEHCI 4.5.8
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.6
com.apple.driver.AppleSMBIOS 1.8
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.5
com.apple.driver.AppleIntelCPUPowerManagementClient 193.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.3
com.apple.driver.AppleIntelCPUPowerManagement 193.0.0
com.apple.driver.AppleProfileTimestampAction 85.2
com.apple.driver.AppleProfileThreadInfoAction 85.2
com.apple.driver.AppleProfileRegisterStateAction 85.2
com.apple.driver.AppleProfileReadCounterAction 85.2
com.apple.driver.AppleProfileKEventAction 85.2
com.apple.driver.AppleProfileCallstackAction 85.2
com.apple.iokit.AppleProfileFamily 85.2
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.2.0f3
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOFireWireIP 2.2.4
com.apple.iokit.IOAudioFamily 1.8.6fc17
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.IOPlatformPluginLegacy 5.0.0d0
com.apple.driver.AppleBacklightExpert 1.0.3
com.apple.driver.ApplePolicyControl 3.0.16
com.apple.driver.AppleGraphicsControl 3.0.16
com.apple.driver.AppleSMC 3.1.3d8
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleHDAController 2.2.0f3
com.apple.iokit.IOHDAFamily 2.2.0f3
com.apple.nvidia.nv50hal 7.1.8
com.apple.NVDAResman 7.1.8
com.apple.iokit.IONDRVSupport 2.3.2
com.apple.iokit.IOGraphicsFamily 2.3.2
com.apple.driver.IOPlatformPluginFamily 5.1.0d17
com.apple.driver.AppleUSBBluetoothHCIController 4.0.5f11
com.apple.iokit.IOBluetoothFamily 4.0.5f11
com.apple.iokit.IOSCSIBlockCommandsDevice 3.2.0
com.apple.iokit.IOUSBMassStorageClass 3.0.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.0
com.apple.driver.AppleUSBMultitouch 227.1
com.apple.iokit.IOUSBHIDDriver 4.4.5
com.apple.driver.AppleUSBMergeNub 4.5.3
com.apple.driver.AppleUSBComposite 4.5.8
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.iokit.IOFireWireFamily 4.4.5
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IOEthernetAVBController 1.0.1b1
com.apple.iokit.IONetworkingFamily 2.1
com.apple.iokit.IOUSBUserClient 4.5.8
com.apple.driver.AppleEFIRuntime 1.5.0
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOUSBFamily 4.5.8
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.5
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 331.6
com.apple.iokit.IOStorageFamily 1.7.1
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.6.8
com.apple.iokit.IOACPIFamily 1.4
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f16
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x802C, 0x31364A5353353132363448592D3147314131
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x802C, 0x31364A5353353132363448592D3147314131
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.198.4.20)
Bluetooth: Version 4.0.5f11, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: WDC WD10TPVT-00HT5T0, 1 TB
Serial ATA Device: KINGSTON SH103S3240G, 240.06 GB
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 5
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 4
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 3
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 8
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3 -
Computer telling me to restart, then screen going blank randomly afterwards
Hi, my computer was recently updated to a Snow Leopard, and today I was on a website I frequesnt playing a flash based MMO when the screen darkens and a little black box appears saying "You need to restart your computer. Hold down the power button
for a few seconds or press the Restart button."
I did restart, and went back to the website, but left the MMO alone. After a few minutes, the screen went completly white and I again had to restart.
The MMo is not a downloadable thing, so I doubt that was the problem.
This is not the first time my screen has blanked on me (usually I get the black screen), but this is the most frequent, and the first time I have gotten the little black box and the white screenHi rKraynick;
It sounds like you are having kernel panics. These are generally caused by hardware problems, most usually RAM.
If you open Console and look at the error under the heading PanicReporter. This may give you a clue to what is happening. If you are unable to read them then post them here.
Allan -
HT1430 ipad screen goes blank and apple logo appears
whilst I am using my ipad the screen suddenly gies blank, apple logo appears, and after approxiamately a minute my screen reappears- i have tried to re-set but nothing seems to work?
I'm so sorry to hear the reset is not helping. But the good news is apple has a 1 year hardware warranty, so if anything goes wrong with the product that is not your fault, they will fix it for you. I would suggest bringing it into the store. Good Luck, hope everything works out!
-
I have an original iPad , the screen CONSTANTLY goes black and back to home screen. I have reset many times, nothing works and it is getting worse.
Any ideas?I would drain the battery all the way down until the ipad shuts off and then do a full charge without using it.
On the ipad go into Settings, general and check if you have any software updates. Then look at the top right side of the screen and the battery should be at 100% or 99% or in that area. If its lower then 95-90% then you may need a new battery.
Under general go down to "Auto-Lock" ......switch that to "never"
From general go down to "Safari" and tap on 'Clear history" and "Clear Cookies and Data"......this clears this from the safari browser. This "DOES NOT" remove anything from the ipad. This data is related to cookies and webpage data from web pages you visited, thats it. Its the same as clearing the cache on your home computer browser.
Try to open safari again and go to a google page and see what happens. If it stays open then it may be related to the page your trying to open on the ipad. Try and go to msn, apple webpages and see if they work ok.
If these all work ok then its possible it may have been the page you were on. If it was a secure page you were on like a bank or financial page, they may log you out after a few minutes of non use. With these type pages using the keyboard to type is not considered "Using" the page and at the time limit you get logged out. These pages pick up mouse movement to see that your still using the page.
One other thing may be closing safari is if you have something else on the ipad working. Some other app with incoming data, stock app, text app or if a download finishes for example. You will know if this is the issue because if safari closes and you open it back up and its where you were at.
FYI - Each time you open safari, it will open a new homepage screen (by default). So you will have any pages you had before plus a new homescreen tab. Just close this new homescreen tab and it should bounce back to the last page you were on because the tab should still be open. -
Wow, this reminds me of what happened with Mavericks 10.9.0 until 10.9.3 and later were released and fixed this problem.
My monitor is a Dell S2440L connected to my Mac mini late 2012 via an HDMI cable.
The monitor goes blank randomly and sometimes a snowy screen like you would see when watching a UHF
channel on an old CRT TV shows up when the video comes back on. This happens while in the OS.
I also have power management problems again with computer not sleeping properly and my Magic Mouse
being able to wake up the computer despite "Allow Bluetooth devices to wake this computer" being unchecked.
I also have Wake for network access, power nap and start up after power failure unchecked as well.
Computer sleep and display sleep are set to "never" as I always had it with Mavericks.
These problems occurred after shutting down my Mac and restarting it this morning.
I know using a VGA cable will fix it but I don't want to do that.
Sorry for sounding frustrated but I'm not alone. So many people are having the same issue
of HDMI video blanking out while in the OS.
I love the look of Yosemite but wish I was back with Mavericks 10.9.5 where everything worked
flawlessly and I really mean flawlessly. It was magical. Not a single problem.
I guess we have to wait for 10.10.2 or 10.10.3.
I don't want to go back to Mavericks but if my screen keeps blanking out then my computer is of
no use for work or multimedia.
I'm sorry about the rant.
If anyone has figured out a workaround until Apple can issue another point release, please let me know.
I already tried resetting the SMC and NVRAM several times to no avail.
Thanks in advance.
I appreciate any help.
PaulEtreCheck version: 2.1.2 (105)
Report generated 13 December 2014 at 9:03:00 AM GMT+7
Hardware Information: ℹ️
Mac mini (Late 2012) (Verified)
Mac mini - model: Macmini6,1
1 2.5 GHz Intel Core i5 CPU: 2-core
16 GB RAM Upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 4000 -
DELL S2440L - forced RGB mode (EDID override) 1920 x 1080 @ 60 Hz
System Software: ℹ️
OS X 10.10.1 (14B25) - Uptime: 0:53:11
Disk Information: ℹ️
APPLE HDD HTS545050A7E362 disk0 : (500,11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 249.62 GB (150.23 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD 2 (disk0s4) /Volumes/Macintosh HD 2 : 249.49 GB (172.23 GB free)
USB Information: ℹ️
Apple Inc. iPhone
Apple, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/DAEMON Tools Lite.app
[not loaded] com.disc-soft.DAEMONTools.VirtualSCSIBus (1.0.2 - SDK 10.8) [Support]
/Applications/TemperatureMonitor.app
[not loaded] com.bresink.driver.BRESINKx86Monitoring (9.0) [Support]
/Library/Application Support/VirtualBox
[loaded] org.virtualbox.kext.VBoxDrv (4.3.10) [Support]
[loaded] org.virtualbox.kext.VBoxNetAdp (4.3.10) [Support]
[loaded] org.virtualbox.kext.VBoxNetFlt (4.3.10) [Support]
[loaded] org.virtualbox.kext.VBoxUSB (4.3.10) [Support]
/System/Library/Extensions
[not loaded] com.novatelwireless.driver.3G (2.1) [Support]
[not loaded] com.novatelwireless.driver.DisableAutoInstall (1.0.1) [Support]
[loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.97) [Support]
[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.97) [Support]
[not loaded] com.sierrawireless.driver.SierraSupport (1.4.0) [Support]
[not loaded] com.sierrawireless.driver.SierraSupportKicker (1.4.0) [Support]
[not loaded] com.smithmicro.driver.SMSIWirelessModem (3.2.6) [Support]
[not loaded] net.pocketmac.driver.BlackberryUSB (3.0.11) [Support]
[not loaded] net.pocketmac.driver.BlackberryUSBDev (3.0.11) [Support]
/System/Library/Extensions/NovatelWireless3G.kext/Contents/PlugIns
[not loaded] com.novatelwireless.driver.3GData (2.1) [Support]
/System/Library/Extensions/SMSIWirelessModem.kext/Contents/PlugIns
[not loaded] com.smithmicro.driver.SMSIWirelessCDC (3.2.6) [Support]
[not loaded] com.smithmicro.driver.SMSIWirelessSerial (3.2.6) [Support]
Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist [Support]
[loaded] com.oracle.java.Java-Updater.plist [Support]
[running] com.rim.BBAlbumArtCacher.plist [Support]
[running] com.rim.BBLaunchAgent.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[loaded] com.disc-soft.DAEMONTools.PrivilegedHelper.plist [Support]
[loaded] com.google.keystone.daemon.plist [Support]
[loaded] com.oracle.java.Helper-Tool.plist [Support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Support]
[running] com.rim.BBDaemon.plist [Support]
[not loaded] org.virtualbox.startup.plist [Support]
User Launch Agents: ℹ️
[invalid?] com.tencent.xin.WeChatHelper.plist [Support]
[not loaded] org.virtualbox.vboxwebsrv.plist [Support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
uHD-Agent UNKNOWN (missing value)
Google Drive Application (/Applications/Google Drive.app)
MacFortHelper UNKNOWN (missing value)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 15.0.0.246 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 15.0.0.246 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.235
Default Browser: Version: 600 - SDK 10.10
o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
JavaAppletPlugin: Version: Java 7 Update 67 Check version
User internet Plug-ins: ℹ️
BlueStacks Install Detector: Version: Unknown
OctoshapeWeb: Version: 1.0 - SDK 10.8 [Support]
Safari Extensions: ℹ️
AdBlock
3rd Party Preference Panes: ℹ️
Flash Player [Support]
Java [Support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
5% WindowServer
0% BBLaunchAgent
0% AppleSpell
0% fontd
0% Google Drive
Top Processes by Memory: ℹ️
241 MB Safari
172 MB mds_stores
155 MB com.apple.WebKit.WebContent
120 MB spindump
103 MB Google Drive
Virtual Memory Information: ℹ️
11.13 GB Free RAM
3.86 GB Active RAM
998 MB Inactive RAM
1.19 GB Wired RAM
2.15 GB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Dec 13, 2014, 08:10:23 AM Self test - passed
Dec 12, 2014, 03:44:20 AM com.apple.WebKit.WebContent_2014-12-12-0...diag [Details]
Dec 11, 2014, 11:05:33 PM RimAlbumArtDaemon_2014-12-11-230533_Pauls-Mac-Mini.crash
Dec 11, 2014, 11:05:23 PM RimAlbumArtDaemon_2014-12-11-230523_Pauls-Mac-Mini.crash
Dec 11, 2014, 11:05:12 PM RimAlbumArtDaemon_2014-12-11-230512_Pauls-Mac-Mini.crash
Dec 11, 2014, 11:05:02 PM RimAlbumArtDaemon_2014-12-11-230502_Pauls-Mac-Mini.crash
Dec 11, 2014, 11:04:55 PM RimAlbumArtDaemon_2014-12-11-230455_Pauls-Mac-Mini.crash
Dec 11, 2014, 11:04:42 PM RimAlbumArtDaemon_2014-12-11-230442_Pauls-Mac-Mini.crash
Dec 11, 2014, 11:04:30 PM RimAlbumArtDaemon_2014-12-11-230430_Pauls-Mac-Mini.crash
Dec 11, 2014, 11:04:20 PM RimAlbumArtDaemon_2014-12-11-230420_Pauls-Mac-Mini.crash
Dec 11, 2014, 11:04:11 PM RimAlbumArtDaemon_2014-12-11-230411_Pauls-Mac-Mini.crash
Dec 11, 2014, 11:04:06 PM RimAlbumArtDaemon_2014-12-11-230406_Pauls-Mac-Mini.crash
Dec 11, 2014, 11:03:57 PM RimAlbumArtDaemon_2014-12-11-230357_Pauls-Mac-Mini.crash
Dec 11, 2014, 10:10:37 AM RimAlbumArtDaemon_2014-12-11-101037_Pauls-Mac-Mini.crash
Dec 11, 2014, 10:10:26 AM RimAlbumArtDaemon_2014-12-11-101026_Pauls-Mac-Mini.crash
Dec 11, 2014, 10:10:16 AM RimAlbumArtDaemon_2014-12-11-101016_Pauls-Mac-Mini.crash
Dec 11, 2014, 10:10:08 AM RimAlbumArtDaemon_2014-12-11-101008_Pauls-Mac-Mini.crash
Dec 11, 2014, 10:09:59 AM RimAlbumArtDaemon_2014-12-11-100959_Pauls-Mac-Mini.crash
Dec 11, 2014, 10:09:44 AM RimAlbumArtDaemon_2014-12-11-100944_Pauls-Mac-Mini.crash
Dec 11, 2014, 10:09:34 AM RimAlbumArtDaemon_2014-12-11-100934_Pauls-Mac-Mini.crash
Dec 11, 2014, 10:09:31 AM RimAlbumArtDaemon_2014-12-11-100931_Pauls-Mac-Mini.crash
Dec 11, 2014, 09:53:22 AM SystemUIServer_2014-12-11-095322_Pauls-Mac-Mini.crash
Dec 11, 2014, 09:03:41 AM discoveryd_2014-12-11-090341_Pauls-Mac-Mini.crash
Dec 11, 2014, 09:02:02 AM discoveryd_2014-12-11-090202_Pauls-Mac-Mini.crash
Dec 11, 2014, 09:00:58 AM RimAlbumArtDaemon_2014-12-11-090058_Pauls-Mac-Mini.crash
Dec 10, 2014, 09:55:37 PM QuickTime Player_2014-12-10-215537_Pauls-Mac-Mini.crash -
MacBook Pro, randomly Windows 7 doesn't start and screen goes blank
Hi, I installed Windows 7 (Ultimate 64-bit) using the BootCamp on my MacBook Pro (MBP) i7, mid 2010. Installation was successful without any issues. This is my first Mac and, for now, I primarily use Windows on my MBP. The problem: After selecting Windows OS, randomly, Windows doesn't start and the screen goes blank. When this happens, most of the time I have to press the power button twice and press the Option key again to restart in Windows. Sometimes I have to hold down power button for several seconds to turn off MBP, then power it back on to start over. Windows 7 seems to restart on second try every time.
I can tell when the screen will go blank and Windows will not start, when the blinking cursor does not appear on upper left corner of the screen. Also, I enabled Windows OS Boot Log and nothing displays when this happens.
I took in my MBP, twice, to local Apple store Genius Bar and I was told that it was a Windows problem and I must purchase AppleCare Protection Plan to get help resolving the blank screen. It was explained to me that AppleCare had Windows experts who can help with resolving the issue. Therefore I purchased the AppleCare Protection Plan and spoke to AppleCare directly and still no resolution.
Any help you can provide would be greatly appreciated. Thanks in advance.There is a forum specifically for Boot Camp, this is a general MBP forum and most of us don't use Boot Camp or Windows. The link to that forum is:
http://discussions.apple.com/category.jspa?categoryID=237
Apple does support Boot Camp however if your problem is with Windows Apple does not support a Microsoft product. You would need to contact Microsoft for help.
Roger -
Hi I have a 1st generation iPad 64Gb, my problem is when I am surfing the Internet or trying to read a magazine that I have bought and downloaded, the iPad closes down the app and the screen goes blank and then back to the home page. Any ideas?
Hi Fayed11,
Welcome to Apple Support Communities.
You may find this article useful for troubleshooting any apps on your iPad that aren't behaving as expected:
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/ts1702
Have a great day,
Jeremy -
on my ipad i am receiving a message iCloud backup Cloud backup "i cloud backup can not access the account .
review your account in information settings . the screen goes blank if i push the ignore or the settings button.
what should i doHold Sleep and Home buttons for 10 seconds until your device restarts, so you will be able to use your device again
-
Help me please i have ipad 3 its screen goes blank white again & again ... last night i try to restart my ipad but after that my ipad is not turning on, when i put it on charge there beep coming again & again..
The Basic Troubleshooting Steps are:
Restart... Reset... Restore from Backup... Restore as New...
Restart / Reset
http://support.apple.com/kb/ht1430
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414
If you try all these Steps and you still have issues... Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
Be sure to make an appointment first... -
My iPad 2 screen goes blank then goes to home screen on it's own. How do I fix it?
My iPad 2 screen goes blank then goes to the home screen on its own. Any application I was using is closed when the home screen reappears. How do I fix this?
Try a Reset...
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
If no joy... Try a Restore...
1: Connect the device to your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
3: If the device doesn't appear in iTunes, try using the steps in this article to force the device into recovery mode.
http://support.apple.com/kb/TS3281 -
When I click on my Messages app I can see it for a brief moment and then the screen goes blank
When I click on my Messages app I can see it for a brief moment and then the screen goes blank. This happened to me last week and I Reset All Settings, which worked-but it has just happened again so that's not a long-term solution.
Hello linslaf,
It may help to force close the Messages app, then restart the device.
iOS: Understanding multitasking
http://support.apple.com/kb/HT4211
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
If the issue persists, the next step would be to restore your iiPhone.
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/HT1766
Cheers,
Allen -
The screen goes blank when I press to enlarge while watching netflix or a TV show. What have I done?
The screen goes blank when I press to enlarge while watching netflix or a TV show. What have I done?
Have you tried resetting the iPad:
Reset iPad: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
Maybe you are looking for
-
I have used iChat many times early in the year with no problems. I have not used iChat over the past several months. Recently I started using it again and I am having problems connecting. I am constantly getting error codes -7 & -8 Recently my son go
-
I m facing this problem. I have a bean which is CMT it's method(Ba) is being called from the client for which the Tx attrib is Required. which is calling same bean's method(Bb) which is running in RequiresNew Tx. The method (Bb) calls another session
-
How to import decimal values from Excel to nvarchar column correctly?
I have SQL Server 2012 Integration Services. I have Excel Source and OLE DB Destination. I have 2 Excels, both having exactly same columns and their destination table is same. I have MarketShare column in Excel. I have also MarketShare column nvarcha
-
Hi SAP XI experts! I implemented a simple File to IDOC scenario with SAP XI 7.0 for SAP ECC 6.0 system. Now I set up Business Process Monitoring within SAP Solution Manager. There I can monitor the Interface Monitoring. Here I am able to give Applica
-
Tutorial Builder problems in Win 7 64 bit CS5
I was able to load the Tutorial Builder but it would not save either a before or after image. From reading some of the other comments tried starting CS5 64 as admin and while it did now save the images it would not record tools or steps, only the ima