My iPad air had a hairline crack when I opened it, what rights do I have?
I opened this recently for my birthday and there was a crack. The box was never dropped but I would have thought that it would be best preserved in its original box. Please help, I really don't know what to do and it was bought online so it's not like I can take it back to the shop.
Take it to the store you purchased it from; if they refuse you then contact apple and explain the damage was appartent on the day you opened it
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On my iPad Air Safari crashes and quits when I view a slideshow.
On my iPad Air , Safari crashes and quits when I view a slideshow on an internet site. Sometimes it doesn't crash but the slideshow is freezes. Any idea why?
Try clearing Safari's cache : Settings > Safari > Clear Cookies And Data (Clear Cache on iOS 4) and also Clear History
If that doesn't work then try closing Safari completely and then re-open it : from the home screen (i.e. not with Safari 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Safari app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
A third option is a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot. -
I have a problem with my new ipad air 64g with cellular. When I off my ipad for a long period of time ( around 2 hours), my ipad air freeze. Nothing is showing on screen with any button except by pressing reboot (home on/off button). Anyone out there can help. Thanks.
I have a 64GB iPad Air WiFi+Cellular (Verizon), and I don't see the issues you are describing. First I would suggest that you update your iPad to the newest iOS update. If that doesn't help, then you may want to schedule an appointment at an Apple Genius Bar. If you go this route, I suggest that you let the iPad sleep for long enough for the problem to arise before you go to your appointment.
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Within Facebook, I have '6' photo albums. On my iPad Air or my iPhone 4S, when I go into Photos, select a photo to send to Facebook, I only see '2' Facebook photo albums listed! Thoughts on how I can get my 'I' devices to recognize all '6' FB albums?
OMG, I totally did not see the edit button at the top right corner of the Albums window/page.
Selecting that, then selecting the album BIKE brought up the RED button to the left of the album and ta-da, delete.
Sometimes I seek so hard I do not see.
jojoguitar -
my ipad air is not turning on, when I plug it in it doesn't even show that is charging and I tried several chargers they all work fine, its just when off and pitch black help!!!
If the battery is very low, it can take 15 minutes or maybe even longer befor you will see any response at all on the screen. If you have let the iPad charge for what you think is a sufficient length of time and it still hasn't shown any signs of life, try a reset and see if that will force it to start up.
Hold down on the sleep and home buttons at the same time for about 10 seconds until the Apple logo apperas on the screen and then let go of the buttons. If that still doesn't work, try charging the device again overnight. If it's still dean in the morning, try restoring the device with iTunes.
Use iTunes to restore your iOS device to factory settings - Apple Support
If that doesn't work, make an appointment at an Apple Store and seek their guidance. -
My new iPad air 2 constantly locks up when typing, touchscreen or anything...even writing this question it did it x3
Try a Reboot press & hold power button & menu button hold both down until you see Apple Logo you will not lose any data. But you may need to do this more than once. Cheers Brian
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I have iPad air, screen freezes after FaceTime call and cannot get back to home screen, have to power down and turn back on to get back to home screen. What am I doing wrong?
Hi RWD2,
Welcome to the Support Communities!
To resolve your issue with Facetime freezing when you end a call, I would try the first three steps in the article below.
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
Resolution
If a single application is not responding or stops responding when it opens, you can force it to close.
If the device is unresponsive or if certain controls aren't working as expected, restart your device.
If the device remains unresponsive or does not turn on (or power on), reset your device.
If you are using Wi-Fi, it may be helpful to try these troubleshooting steps as well:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398?viewlocale=en_US
Reset network settings by tapping Settings > General > Reset > Reset Network Settings.
Note: This will reset all network settings including previously connected Wi-Fi networks and passwords
iOS and OS X: Recommended settings for Wi-Fi routers and access points
http://support.apple.com/kb/HT4199
I hope this information helps ....
Have a great day!
- Judy -
itunes will not load on my ipad. Icon is there. When I open "Music", it shows itunes with no content briefly and then takes me back to home page. What to do?
Quit the app and restart.
Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Restart the iPad.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Or reset the iPad.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. -
powerpoint presentation I have stored in icloud until recently were syncing to Keynote on my iPad with no problem. Now when I open Keynote on my iPad there is nothing. I could use some help with this problem.
Morning AndreD86,
Thanks for using Apple Support Communities.
These articles explain exactly what is backed up by using their method.
iTunes: About iOS backups
http://support.apple.com/kb/ht4946
and
iCloud: Backup and restore overview
http://support.apple.com/kb/ht4859
Also we want to double-click the Home button and swipe the Task Bar to the right.
Then make sure the button on the far left of Task Bar is not muted.
Best of luck,
Mario -
I have installed and paid for photoshop but when I open it,it doesnt let me have the software it just keeps telling me about my trial that I had and that its expired, help
Have you tried resetting your iPod:
Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears. -
Why has Apple decided that online orders for Macbook Air display and speak VO when first opened from the box? I"m guessing 1%or 2 % of your customers know what it is or want it.
You are not talking to Apple, we are just users like you. Only Apple knows that answer.
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If you registrate one Apple ID for each iPhone/iPad, you'll get 5GB on iCloud for each Apple ID, right? I have two iPhones and one iPad with the same Apple ID, why can't I get 5 GB fo each of them?
Actually, everyone missed one point, when a device is priced, the cost of icloud storage space for that device is also included in it that is why they are able to give you 5gb each for each user ID, in nutshell there is nothing free coming with apple device purchase, it is paid for. What they are trying by giving only 5gb per user ID irrespective of the number of devices used is pure broadlight looting, they take money from you when you buy each device and give you nothing, This is a case of goods and services bought but not fully deliverd ie apple can be suied for discreminatory treatment towards it's users. I wonder why no one tried this yet in America where everyone sue everyone for petty things..... there is no one to take up this issue? . if tim got any love for the guys who shell out money for the devices his company makes, he should be implimenting this as priority before someone wake up from sleep and sue him.
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I ended up having two id's, one being my original when first getting into itunes and the other came when I opened a me account. I have purchases under the original id. How do I merge the old account into the new account
Sorry, but it is not possible to merge two Apple IDs/iTunes Store accounts.
Regards. -
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Thanks for your help.
George Kyaw
<Email Edited by Host>I recently upgraded to Yosemite. Yesterday when I opened up the iPhoto (which I have it in my external drive due to the size of file) I get the message that it is not compatible with the new system(or something like that) and ask me to upgrade so I did. Then another message pops ups and asked for rebuilding the Thumbnails. So I clicked rebuild. Next it asked me to do one of three things(I can't remember all of them) so I chose the last one which is to download a photo to iPhoto. Now I only have that photo I downloaded in iPhoto file but not the rest of my pictures. The iPhoto library which is stored in my EHD shows it has 349GB but it only show one thumbnail of the last picture I downloaded after the rebuild process. What can I do to recover the rest of the file?
Thanks for your help.
George Kyaw
<Email Edited by Host> -
When I open my contacts I do not have a choice to EDIT selected contacts. What can I do to fix this?
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