My iPad air shuts down
My iPad air shuts down by itself sporadically even when the battery is charged. I can only get it to restart if it is connected to power.
Message was edited by: Randy Decker
Hi kathrynfromjim thorpe,
Welcome to the Apple Support Communities!
I understand that your iPad Air is shutting down while you are searching. In this situation I would recommend following the troubleshooting information located in the attached article.
If your iOS device restarts, displays the Apple logo, or powers off while you're using it - Apple Support
Cheers,
Joe
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My iPad Air shuts down in the middle of a search
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Hi kathrynfromjim thorpe,
Welcome to the Apple Support Communities!
I understand that your iPad Air is shutting down while you are searching. In this situation I would recommend following the troubleshooting information located in the attached article.
If your iOS device restarts, displays the Apple logo, or powers off while you're using it - Apple Support
Cheers,
Joe -
My iPad Air shuts down for no reason.
My iPad Air version 8.2 shuts down for no reason and then will only restart if it connected to power. When It restarts after I have connected it to power, the battery shows that it is dead and the clock displays 4 pm. Then the iPad reboots and the clock displays the correct time and the battery display shows the correct charge.
This iPad is updated and works normally except for its spontaneous shutdown behavior.
My solution for the time being is to connect it to a portable external battery when I am away from a power source. When I am at home I keep this IPad connected to power because I want the alarms to work.Thanks Brian. Reboots don't work even though the iPad has a charged battery. It will boot automatically if it is connected to power.
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The following article provides steps that can help get your iPad successfully through the update process.
If you can't update or restore your iOS device
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Mac Book Air shuts down completely if I close the cover and leave email running. Is n't it supposed to just sleep and awaken whe the cover is reopened? Instead, I have to boot it. Any idea what the problem is? I am unaware of any problem, just close the cover for safety.
Well I don't know anyone that closes the cove and leaves it for Hours... But try going to System Prefrences > Energy Saving > Uncheck Put Hard Disk to Sleep.
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Is there a way to force my iPad to shut down? I "slid" to turn off three hours ago. The "wheel" is still spinning in the middle of the screen.
Yeah, hold down the top Sleep button and the Home button simultaneously. Continue to hold until the screen goes blank and the Apple logo appears. Ignore the red slider midway through this process, just keep holding both buttons down until the Apple logo appears -- it takes about 8-10 seconds. That should do a soft reset and fix your problem.
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my ipad automatically shut down and now i lost al savings and in-app purchases the battery was on 50% what happened and can i get my purchases back
Hi there,
This seems very frustrating. An iPad can shut down randomally for many reasons, just like a computer can crash. If it begins to happen regularly, then do contact Apple, but there are no signs that your iPad is malfunctioning from just one shut down like this.
But, you should be able to get all your in-app purchases back. In some apps, there is a 'restore purchases' button, which will download all the purchases you made for free.
In some cases, you can tap to make the purchase again, and it will be downloaded at no charge, however this does not happen with consumable items such as coins and credits.
I reccomend contacting iTunes Store Support at the link below, they will take a closer look at your purchases and give you further steps on redeeming them. They may also refund you if they have been lost.
iTunes Store Support
You can also contact the developer of the app, and report the crash and missing purchases. If you tell me the app, I'll give you the relevent contact in the developers.
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My MacBook Air shuts down when its more than half way charged and won't turn on unless I plug it in to the adapter? Why is this happening and how can I fix it?
If you really do have a Mid 2013 Mac Air model then it is still in warranty, as the standard Apple warranty is one year from date of purchase. So take it into an Apple store and have it diagnosed and fixed under the warranty. There is some type of hardware problem that only Apple can fix.
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How do I keep my iPad from shutting down?
How do I keep my iPad from shutting down?
LBTry This...
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430
Note:
Also consider Deleting any Apps you have Purchased / Downloaded but you now never use.. -
My ipad just shuts down when playing word
my ipad just shuts down when playing words with friends, does anyone else have this problem?
Try This...
Close All Open Apps... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430 -
MAC AIR SHUTS DOWN WHILE STREAMING
My MacBook Air shuts down while streaming video. I am using safari and it works for a while but then shuts down and will not restart for quite some time. When it restarts I have to immediately close the video window or it will shut down again. I have the latest version of flashplayer.
This sounds like an overheating issue. Flash requires a surprisingly high level of resources. Do you hear your fans running at all while you are playing the videos?
Download the free iStat Pro widget directly from Apple:
http://www.apple.com/downloads/dashboard/status/istatpro.html
It will show you both your fan speeds and temperature. Start playing a video and let it play for a short while (sometime before it typically shuts off... but long enough to let things warm up). Then check the temp and fan speed. Do this while the video is still playing as things can cool off pretty fast after you stop playing the video. Post the numbers back here. -
My iPad randomly shuts down apps and Safari...any fixes for this?
Basic troubleshooting steps might help. If you are using the iPad 1, low memory issues may be causing the app and Safari to crash.
Quit all apps completely and restart the iPad. Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button or anywhere above the task bar. Restart the iPad.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
Definitely do this - Go to Settings>Safari>Clear History, Cookies and Data. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button. -
As I was playing coc my iPad suddenly shuts down. I tried to turn it on but it won't open... I tried to charge it but its still not working.. I don't know the gen. Of my iPad..
IPad 32Gb A1337 iOs 5.oHey m.g0810,
If your iPad won't turn on, follow the troubleshooting steps in the article below.
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
https://support.apple.com/en-is/HT201412
When your iPad is back to normal, if have an issue with a particular app, here's how you can force it to close.
Force an app to close in iOS - Apple Support
https://support.apple.com/en-us/HT5137
Hope this helps ...
- Judy -
My Air shuts down while on Internet
Hello,
My MacBook Air shuts down without warning and after it restarts I get this message:
Interval Since Last Panic Report: 69116 sec
Panics Since Last Report: 1
Anonymous UUID: 1AE01B99-A3A7-7BEE-8411-00881ACA3F85
Sat Jan 5 14:55:13 2013
panic(cpu 0 caller 0xffffff801b6b7bd5): Kernel trap at 0xffffff801b997a33, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000000028, CR3: 0x000000004a5ee000, CR4: 0x0000000000000660
RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0x0000000000000000
RSP: 0xffffff805af33150, RBP: 0xffffff805af33230, RSI: 0xffffff805af332c8, RDI: 0xffffff8026e5c388
R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0xffffffffffffffff, R11: 0x00000000ffffffff
R12: 0x0000000000000001, R13: 0x0000000000000001, R14: 0xffffff802657f4c0, R15: 0x0000000000000000
RFL: 0x0000000000010246, RIP: 0xffffff801b997a33, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000028, Error code: 0x0000000000000000, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff805af32df0 : 0xffffff801b61d626
0xffffff805af32e60 : 0xffffff801b6b7bd5
0xffffff805af33030 : 0xffffff801b6ce4ed
0xffffff805af33050 : 0xffffff801b997a33
0xffffff805af33230 : 0xffffff7f9d84d240
0xffffff805af33260 : 0xffffff7f9d8531fd
0xffffff805af33330 : 0xffffff7f9d851ef5
0xffffff805af337e0 : 0xffffff7f9d8510ad
0xffffff805af33c80 : 0xffffff801b9b1fd0
0xffffff805af33ce0 : 0xffffff801b99803c
0xffffff805af33dd0 : 0xffffff801b9a08ad
0xffffff805af33ed0 : 0xffffff801b9a0535
0xffffff805af33f60 : 0xffffff801b9e1533
0xffffff805af33fb0 : 0xffffff801b6cea1d
Kernel Extensions in backtrace:
com.astrill.macproxy.kext(2.0.3)[42C01963-02DD-31B2-9E76-DB66BF06AD64]@0xffffff 7f9d84b000->0xffffff7f9d857fff
BSD process name corresponding to current thread: BitTorrent
Mac OS version:
12C60
Kernel version:
Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64
Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333
Kernel slide: 0x000000001b400000
Kernel text base: 0xffffff801b600000
System model name: MacBookAir3,2 (Mac-942C5DF58193131B)
System uptime in nanoseconds: 51807741561661
last loaded kext at 41901899856524: com.apple.filesystems.msdosfs 1.8 (addr 0xffffff7f9d8ea000, size 65536)
last unloaded kext at 41983501009527: com.apple.driver.AppleUSBCDC 4.1.22 (addr 0xffffff7f9d8dc000, size 12288)
loaded kexts:
com.astrill.macproxy.kext 2.0.3
com.rim.driver.BlackBerryUSBDriverInt 0.0.74
com.apple.filesystems.msdosfs 1.8
com.apple.filesystems.smbfs 1.8
com.apple.driver.AudioAUUC 1.60
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.iokit.IOBluetoothSerialManager 4.0.9f33
com.apple.driver.ApplePlatformEnabler 2.0.5d4
com.apple.driver.AGPM 100.12.69
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDA 2.3.1f2
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f33
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.2.11
com.apple.driver.AppleMikeyDriver 2.3.1f2
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleBacklight 170.2.3
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.GeForce 8.0.0
com.apple.driver.AppleUSBTCButtons 235.4
com.apple.driver.AppleUSBTCKeyboard 235.4
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.AppleUSBCardReader 3.1.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.2.2
com.apple.driver.AirPort.Brcm4331 602.15.22
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleUSBHub 5.2.5
com.apple.driver.AppleAHCIPort 2.4.1
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleUSBEHCI 5.4.0
com.apple.driver.AppleUSBOHCI 5.2.5
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleACPIButtons 1.6
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.6
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.driver.DspFuncLib 2.3.1f2
com.apple.iokit.IOAudioFamily 1.8.9fc10
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f33
com.apple.driver.AppleHDAController 2.3.1f2
com.apple.iokit.IOHDAFamily 2.3.1f2
com.apple.iokit.IOSurface 86.0.3
com.apple.iokit.IOBluetoothFamily 4.0.9f33
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.2.0d16
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleGraphicsControl 3.2.11
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.nvidia.nv50hal 8.0.0
com.apple.NVDAResman 8.0.0
com.apple.iokit.IONDRVSupport 2.3.5
com.apple.iokit.IOGraphicsFamily 2.3.5
com.apple.driver.AppleUSBMultitouch 235.7
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleUSBMergeNub 5.2.5
com.apple.iokit.IO80211Family 500.15
com.apple.iokit.IONetworkingFamily 3.0
com.apple.driver.AppleMCP89RootPortPM 1.11
com.apple.iokit.IOUSBUserClient 5.2.5
com.apple.iokit.IOAHCIFamily 2.2.1
com.apple.driver.NVSMU 2.2.9
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.8.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 344
com.apple.driver.AppleKeyStore 28.21
com.apple.iokit.IOUSBMassStorageClass 3.5.0
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.1
com.apple.iokit.IOStorageFamily 1.8
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1
com.apple.iokit.IOUSBFamily 5.4.0
com.apple.driver.AppleACPIPlatform 1.6
com.apple.iokit.IOPCIFamily 2.7.2
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: MacBookAir3,2, BootROM MBA31.0061.B07, 2 processors, Intel Core 2 Duo, 1.86 GHz, 2 GB, SMC 1.66f60
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 1 GB, DDR3, 1067 MHz, 0x02FE, 0x45424A3130554538454655302D41452D4620
Memory Module: BANK 1/DIMM0, 1 GB, DDR3, 1067 MHz, 0x02FE, 0x45424A3130554538454655302D41452D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD1), Broadcom BCM43xx 1.0 (5.106.98.81.22)
Bluetooth: Version 4.0.9f33 10885, 2 service, 11 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en0
Serial ATA Device: APPLE SSD TS256C, 251 GB
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26100000 / 2
USB Device: FaceTime Camera (Built-in), apple_vendor_id, 0x850a, 0x24600000 / 2
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x04500000 / 3
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821b, 0x04530000 / 5
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0240, 0x04300000 / 2
The only program I can recognize there is BitTorrrent but 2 weeks ago I could use it without any problems. Is it possible that my ISP is shutting down my computer?
Thank you.oamorales wrote:
Hello,
My MacBook Air shuts down without warning and after it restarts I get this message:
Interval Since Last Panic Report: 69116 sec
Panics Since Last Report: 1
Anonymous UUID: 1AE01B99-A3A7-7BEE-8411-00881ACA3F85
Sat Jan 5 14:55:13 2013
Kernel Extensions in backtrace:
com.astrill.macproxy.kext(2.0.3)[42C01963-02DD-31B2-9E76-DB66BF06AD64]@0xffffff 7f9d84b000->0xffffff7f9d857fff
BSD process name corresponding to current thread: BitTorrent
The only program I can recognize there is BitTorrrent but 2 weeks ago I could use it without any problems. Is it possible that my ISP is shutting down my computer?
Thank you.
Try running your Mac with BitTorrent not installed (or at least not running) and also uninstall your proxy or vpn software from ASTRIL, which is also highlighted in the crash report. First try using your Mac with both of these extensions/softwares disabled or uninstalled. If it works properly, you will know that one of them is the culprit. -
My iPad keeps Shutting down and rebooting itself, why?
My iPad keeps Shutting down and rebooting itself, why?
Aoifemarie wrote:
My iPad keeps Shutting down and rebooting itself, why?
Because there is something wrong with the iPad? Try restoring the device with iTunes. Start with that.
Use iTunes to restore your iOS device to factory settings
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