My iPad air shuts on and off on it's own?

Hello,
I have a iPad Air that has the latest software, everything is up to date. It was purchased in December. Past few weeks it will shut on and off on it's own. I've reset it a few times, did everything that is recommended. The black apple screen comes up as it's being powered on even if I did not hit the power button. Is there a certain reason it's doing this? What are my options to fix this?

Hey there Hollie P.,
It sounds like your iPad is going to slee and turning on without you pressing the buttons. I would use this process to reset the phone first, if this is not the reset you mentioned:
To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/ht1430
If it is, and the issue is persisting, I would next backup your iPad to your computer:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
And restore it from your backup with this article and test the issue again:
Use iTunes to restore your iOS device to factory settings
http://support.apple.com/kb/ht1414
Thank you for using Apple Support Communities.
Cheers,
Sterling

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