My ipad air will not turn on.  There is only a black screen and the spinny wait thing keeps going.  Nothing works.  HELP!

The screen on my ipad air is black with the waiting, spinny thing circling around annd around.  Every once in a while the apple comes on, but then goes back to the spinny thing.  We tried holding down the two buttons together and plugging it in to itunes to do a factory reset but it says we need the password.  We can't get to the screen to do the password so nothing can be done... help!

Try Recovery Mode.
Read this: http://support.apple.com/kb/ht1808
Follow the instructions very carefully.

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