My iPad cannot join a free wireless network, my colleague's iPad can join ok though

I get an error message "unable to join network". This is free wireless network at work for us and visitors, the iPad can detect the wireless connection and even shows its name but when I try to connect to it, the error message says I can't join the network. I tried resetting the network settings, hard rebooting it but no luck.
Wifi settings have not changed at all, I was able to use this wireless connection before but now can't. Some of my colleagues who also have iPads can connect to it right away. Have you ever had a similar problem, if so, have you been able to fix it?. Thanks.

Occasionally it happens to me.  Go to Settings/WiFi and touch the ">" at the right hand side of the network that you're attempting to access.  Then, touch "Forget this network" and try again.

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