My Ipad charger (metal bit around the white bit) and by the way its the lighting connector has got stuck inside my Ipad, just wondering if anyone could help me get it out, or tell me if apple would still apply this to the guarantee (still in guarantee)
Yesterday my Ipad was running out of charge, so of course I went to charge it, I didnt realise that the lighting connector would not go in, evetually I realised that a part of the charger got jammed inside the ipad and now I cant get it out
I was just wondering if anoyone coud help, give advice or tell me if apple does include this in the gaurntee since it is another year until it runs out
this is not accidential damage by the way
many thanks
Take it to an Apple store genius bar...should be a warranty coverage but they will tell you exactly.
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Hello there, dtumman.
It seems that for the issue you are describing you were referred to us from the very article that provides the troubleshooting steps to help resolve your issue:
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http://support.apple.com/kb/TS1538
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Take it to an Apple retailer for warranty repair.
-
Process:
WebProcess [490]
Path:
/System/Library/PrivateFrameworks/WebKit2.framework/WebProcess.app/Contents/MacO S/WebProcess
Identifier:
com.apple.WebProcess
Version:
8536 (8536.25)
Build Info:
WebKit2-7536025000000000~2
Code Type:
X86-64 (Native)
Parent Process: Safari [488]
User ID:
501
Date/Time:
2014-06-08 21:01:27.224 -0400
OS Version:
Mac OS X 10.8 (12A269)
Report Version: 10
Interval Since Last Report:
67353 sec
Crashes Since Last Report:
18
Per-App Crashes Since Last Report: 18
Anonymous UUID:
254E9585-A3D2-4B7D-8B58-3CA7BB95C039
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
-->
__TEXT
000000010efb9000-000000010efba000 [
4K] r-x/rwx SM=COW /System/Library/PrivateFrameworks/WebKit2.framework/WebProcess.app/Contents/Mac OS/WebProcess
Application Specific Information:
Bundle controller class:
BrowserBundleController
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.WebCore
0x00007fff90a522b9 WebCore::Length::incrementCalculatedRef() const + 25
1 com.apple.WebCore
0x00007fff906aa546 bool compareEqual<WebCore::Length, WebCore::Length>(WebCore::Length const&, WebCore::Length const&) + 70
2 com.apple.WebCore
0x00007fff90200581 WebCore::RenderStyle::setLeft(WebCore::Length) + 33
3 com.apple.WebCore
0x00007fff9022eadb WebCore::PropertyWrapper<WebCore::Length>::blend(WebCore::AnimationBase const*, WebCore::RenderStyle*, WebCore::RenderStyle const*, WebCore::RenderStyle const*, double) const + 155
4 com.apple.WebCore
0x00007fff90cab31b WebCore::CSSPropertyAnimation::blendProperties(WebCore::AnimationBase const*, WebCore::CSSPropertyID, WebCore::RenderStyle*, WebCore::RenderStyle const*, WebCore::RenderStyle const*, double) + 123
5 com.apple.WebCore
0x00007fff9022f759 WebCore::ImplicitAnimation::animate(WebCore::CompositeAnimation*, WebCore::RenderObject*, WebCore::RenderStyle const*, WebCore::RenderStyle*, ***::RefPtr<WebCore::RenderStyle>&) + 233
6 com.apple.WebCore
0x00007fff90228690 WebCore::CompositeAnimation::animate(WebCore::RenderObject*, WebCore::RenderStyle*, WebCore::RenderStyle*) + 208
7 com.apple.WebCore
0x00007fff900f6d0f WebCore::AnimationController::updateAnimations(WebCore::RenderObject*, WebCore::RenderStyle*) + 239
8 com.apple.WebCore
0x00007fff900f6c00 WebCore::RenderObject::setAnimatableStyle(***::PassRefPtr<WebCore::RenderStyle> ) + 144
9 com.apple.WebCore
0x00007fff901045d6 WebCore::Node::setRenderStyle(***::PassRefPtr<WebCore::RenderStyle>) + 38
10 com.apple.WebCore
0x00007fff90103e89 WebCore::Element::recalcStyle(WebCore::Node::StyleChange) + 857
11 com.apple.WebCore
0x00007fff901040e5 WebCore::Element::recalcStyle(WebCore::Node::StyleChange) + 1461
12 com.apple.WebCore
0x00007fff901040e5 WebCore::Element::recalcStyle(WebCore::Node::StyleChange) + 1461
13 com.apple.WebCore
0x00007fff900d366f WebCore::Document::recalcStyle(WebCore::Node::StyleChange) + 559
14 com.apple.WebCore
0x00007fff900fd993 WebCore::Document::updateStyleIfNeeded() + 67
15 com.apple.WebCore
0x00007fff900be594 WebCore::ThreadTimers::sharedTimerFiredInternal() + 148
16 com.apple.WebCore
0x00007fff90b5b203 WebCore::timerFired(__CFRunLoopTimer*, void*) + 51
17 com.apple.CoreFoundation
0x00007fff8e9384b4 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
18 com.apple.CoreFoundation
0x00007fff8e937fcd __CFRunLoopDoTimer + 557
19 com.apple.CoreFoundation
0x00007fff8e91d7b9 __CFRunLoopRun + 1513
20 com.apple.CoreFoundation
0x00007fff8e91cdd2 CFRunLoopRunSpecific + 290
21 com.apple.HIToolbox
0x00007fff8e34c774 RunCurrentEventLoopInMode + 209
22 com.apple.HIToolbox
0x00007fff8e34c512 ReceiveNextEventCommon + 356
23 com.apple.HIToolbox
0x00007fff8e34c3a3 BlockUntilNextEventMatchingListInMode + 62
24 com.apple.AppKit
0x00007fff8d6a0fa3 _DPSNextEvent + 685
25 com.apple.AppKit
0x00007fff8d6a0862 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
26 com.apple.AppKit
0x00007fff8d697c03 -[NSApplication run] + 517
27 com.apple.WebCore
0x00007fff90b2f5cf WebCore::RunLoop::run() + 63
28 com.apple.WebKit2
0x00007fff94c996d0 WebKit::WebProcessMain(WebKit::CommandLine const&) + 2586
29 com.apple.WebKit2
0x00007fff94c61275 WebKitMain + 285
30 com.apple.WebProcess
0x000000010efb9e7b 0x10efb9000 + 3707
31 libdyld.dylib
0x00007fff9730b7e1 start + 1
Thread 1:
0 libsystem_kernel.dylib
0x00007fff92f046d6 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff8f3bef2c _pthread_workq_return + 25
2 libsystem_c.dylib
0x00007fff8f3becf3 _pthread_wqthread + 412
3 libsystem_c.dylib
0x00007fff8f3a91b1 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x00007fff92f04d16 kevent + 10
1 libdispatch.dylib
0x00007fff928e5e26 _dispatch_mgr_invoke + 883
2 libdispatch.dylib
0x00007fff928e5a2a _dispatch_mgr_thread + 54
Thread 3:
0 libsystem_kernel.dylib
0x00007fff92f046d6 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff8f3bef2c _pthread_workq_return + 25
2 libsystem_c.dylib
0x00007fff8f3becf3 _pthread_wqthread + 412
3 libsystem_c.dylib
0x00007fff8f3a91b1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib
0x00007fff92f046d6 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff8f3bef2c _pthread_workq_return + 25
2 libsystem_c.dylib
0x00007fff8f3becf3 _pthread_wqthread + 412
3 libsystem_c.dylib
0x00007fff8f3a91b1 start_wqthread + 13
Thread 5:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib
0x00007fff92f02686 mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff92f01c42 mach_msg + 70
2 com.apple.CoreFoundation
0x00007fff8e917f23 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation
0x00007fff8e91d606 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation
0x00007fff8e91cdd2 CFRunLoopRunSpecific + 290
5 com.apple.Foundation
0x00007fff8fc987d6 +[NSURLConnection(Loader) _resourceLoadLoop:] + 356
6 com.apple.Foundation
0x00007fff8fcf6842 __NSThread__main__ + 1345
7 libsystem_c.dylib
0x00007fff8f3bc782 _pthread_start + 327
8 libsystem_c.dylib
0x00007fff8f3a91c1 thread_start + 13
Thread 6:: WebCore: Scrolling
0 libsystem_kernel.dylib
0x00007fff92f02686 mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff92f01c42 mach_msg + 70
2 com.apple.CoreFoundation
0x00007fff8e917f23 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation
0x00007fff8e91d606 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation
0x00007fff8e91cdd2 CFRunLoopRunSpecific + 290
5 com.apple.CoreFoundation
0x00007fff8e92ba81 CFRunLoopRun + 97
6 com.apple.WebCore
0x00007fff90b44941 WebCore::ScrollingThread::initializeRunLoop() + 273
7 com.apple.JavaScriptCore
0x00007fff8f119a9f ***::wtfThreadEntryPoint(void*) + 15
8 libsystem_c.dylib
0x00007fff8f3bc782 _pthread_start + 327
9 libsystem_c.dylib
0x00007fff8f3a91c1 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib
0x00007fff92f046d6 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff8f3bef2c _pthread_workq_return + 25
2 libsystem_c.dylib
0x00007fff8f3becf3 _pthread_wqthread + 412
3 libsystem_c.dylib
0x00007fff8f3a91b1 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib
0x00007fff92f046d6 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff8f3bef2c _pthread_workq_return + 25
2 libsystem_c.dylib
0x00007fff8f3becf3 _pthread_wqthread + 412
3 libsystem_c.dylib
0x00007fff8f3a91b1 start_wqthread + 13
Thread 9:: com.apple.CFSocket.private
0 libsystem_kernel.dylib
0x00007fff92f04322 __select + 10
1 com.apple.CoreFoundation
0x00007fff8e95cbf6 __CFSocketManager + 1302
2 libsystem_c.dylib
0x00007fff8f3bc782 _pthread_start + 327
3 libsystem_c.dylib
0x00007fff8f3a91c1 thread_start + 13
Thread 10:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib
0x00007fff92f040fa __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff8f3c0fc9 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore
0x00007fff8eee2d66 ***::ThreadCondition::timedWait(***::Mutex&, double) + 118
3 com.apple.JavaScriptCore
0x00007fff8f10443a JSC::BlockAllocator::blockFreeingThreadMain() + 90
4 com.apple.JavaScriptCore
0x00007fff8f119a9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib
0x00007fff8f3bc782 _pthread_start + 327
6 libsystem_c.dylib
0x00007fff8f3a91c1 thread_start + 13
Thread 11:: JavaScriptCore::Marking
0 libsystem_kernel.dylib
0x00007fff92f040fa __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff8f3c0fc9 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore
0x00007fff8f0670f4 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 212
3 com.apple.JavaScriptCore
0x00007fff8f066fd6 JSC::MarkStackThreadSharedData::markingThreadMain() + 214
4 com.apple.JavaScriptCore
0x00007fff8f119a9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib
0x00007fff8f3bc782 _pthread_start + 327
6 libsystem_c.dylib
0x00007fff8f3a91c1 thread_start + 13
Thread 12:: JavaScriptCore::Marking
0 libsystem_kernel.dylib
0x00007fff92f040fa __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff8f3c0fc9 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore
0x00007fff8f0670f4 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 212
3 com.apple.JavaScriptCore
0x00007fff8f066fd6 JSC::MarkStackThreadSharedData::markingThreadMain() + 214
4 com.apple.JavaScriptCore
0x00007fff8f119a9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib
0x00007fff8f3bc782 _pthread_start + 327
6 libsystem_c.dylib
0x00007fff8f3a91c1 thread_start + 13
Thread 13:: JavaScriptCore::Marking
0 libsystem_kernel.dylib
0x00007fff92f040fa __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff8f3c0fc9 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore
0x00007fff8f0670f4 JSC::SlotVisitor::drainFromShared(JSC::SlotVisitor::SharedDrainMode) + 212
3 com.apple.JavaScriptCore
0x00007fff8f066fd6 JSC::MarkStackThreadSharedData::markingThreadMain() + 214
4 com.apple.JavaScriptCore
0x00007fff8f119a9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib
0x00007fff8f3bc782 _pthread_start + 327
6 libsystem_c.dylib
0x00007fff8f3a91c1 thread_start + 13
Thread 14:
0 libsystem_kernel.dylib
0x00007fff92f046d6 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff8f3bef2c _pthread_workq_return + 25
2 libsystem_c.dylib
0x00007fff8f3becf3 _pthread_wqthread + 412
3 libsystem_c.dylib
0x00007fff8f3a91b1 start_wqthread + 13
Thread 15:
0 libsystem_kernel.dylib
0x00007fff92f046d6 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff8f3bef2c _pthread_workq_return + 25
2 libsystem_c.dylib
0x00007fff8f3becf3 _pthread_wqthread + 412
3 libsystem_c.dylib
0x00007fff8f3a91b1 start_wqthread + 13
Thread 16:
0 libsystem_kernel.dylib
0x00007fff92f046d6 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff8f3bef2c _pthread_workq_return + 25
2 libsystem_c.dylib
0x00007fff8f3becf3 _pthread_wqthread + 412
3 libsystem_c.dylib
0x00007fff8f3a91b1 start_wqthread + 13
Thread 17:
0 libsystem_kernel.dylib
0x00007fff92f046d6 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff8f3bef2c _pthread_workq_return + 25
2 libsystem_c.dylib
0x00007fff8f3becf3 _pthread_wqthread + 412
3 libsystem_c.dylib
0x00007fff8f3a91b1 start_wqthread + 13
Thread 18:
0 libsystem_kernel.dylib
0x00007fff92f046d6 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff8f3bef2c _pthread_workq_return + 25
2 libsystem_c.dylib
0x00007fff8f3becf3 _pthread_wqthread + 412
3 libsystem_c.dylib
0x00007fff8f3a91b1 start_wqthread + 13
Thread 19:: WebCore: LocalStorage
0 libsystem_kernel.dylib
0x00007fff92f040fa __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff8f3c0fc9 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore
0x00007fff8eee2d2d ***::ThreadCondition::timedWait(***::Mutex&, double) + 61
3 com.apple.WebCore
0x00007fff90b69ba1 ***::PassOwnPtr<WebCore::StorageTask> ***::MessageQueue<WebCore::StorageTask>::waitForMessageFilteredWithTimeout<bool (WebCore::StorageTask*)>(***::MessageQueueWaitResult&, bool (&)(WebCore::StorageTask*), double) + 81
4 com.apple.WebCore
0x00007fff900c06ea WebCore::StorageThread::threadEntryPoint() + 154
5 com.apple.JavaScriptCore
0x00007fff8f119a9f ***::wtfThreadEntryPoint(void*) + 15
6 libsystem_c.dylib
0x00007fff8f3bc782 _pthread_start + 327
7 libsystem_c.dylib
0x00007fff8f3a91c1 thread_start + 13
Thread 20:: WebCore: LocalStorage
0 libsystem_kernel.dylib
0x00007fff92f040fa __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff8f3c0fc9 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore
0x00007fff8eee2d2d ***::ThreadCondition::timedWait(***::Mutex&, double) + 61
3 com.apple.WebCore
0x00007fff90b69ba1 ***::PassOwnPtr<WebCore::StorageTask> ***::MessageQueue<WebCore::StorageTask>::waitForMessageFilteredWithTimeout<bool (WebCore::StorageTask*)>(***::MessageQueueWaitResult&, bool (&)(WebCore::StorageTask*), double) + 81
4 com.apple.WebCore
0x00007fff900c06ea WebCore::StorageThread::threadEntryPoint() + 154
5 com.apple.JavaScriptCore
0x00007fff8f119a9f ***::wtfThreadEntryPoint(void*) + 15
6 libsystem_c.dylib
0x00007fff8f3bc782 _pthread_start + 327
7 libsystem_c.dylib
0x00007fff8f3a91c1 thread_start + 13
Thread 21:
0 libsystem_kernel.dylib
0x00007fff92f046d6 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff8f3bef2c _pthread_workq_return + 25
2 libsystem_c.dylib
0x00007fff8f3becf3 _pthread_wqthread + 412
3 libsystem_c.dylib
0x00007fff8f3a91b1 start_wqthread + 13
Thread 22:
0 libsystem_kernel.dylib
0x00007fff92f046d6 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff8f3bef2c _pthread_workq_return + 25
2 libsystem_c.dylib
0x00007fff8f3becf3 _pthread_wqthread + 412
3 libsystem_c.dylib
0x00007fff8f3a91b1 start_wqthread + 13
Thread 23:
0 libsystem_kernel.dylib
0x00007fff92f046d6 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff8f3bef2c _pthread_workq_return + 25
2 libsystem_c.dylib
0x00007fff8f3becf3 _pthread_wqthread + 412
3 libsystem_c.dylib
0x00007fff8f3a91b1 start_wqthread + 13
Thread 24:
0 libsystem_kernel.dylib
0x00007fff92f046d6 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff8f3bef2c _pthread_workq_return + 25
2 libsystem_c.dylib
0x00007fff8f3becf3 _pthread_wqthread + 412
3 libsystem_c.dylib
0x00007fff8f3a91b1 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00007fff50c44da0 rbx: 0x0000000000000000 rcx: 0x0000000000000090 rdx: 0x0000000000000000
rdi: 0x00007fff50c44d70 rsi: 0x0000000000000009 rbp: 0x00007fff50c44db0 rsp: 0x00007fff50c44da0
r8: 0x000000000000003f r9: 0x000000015b0e7800 r10: 0x0000000000000000 r11: 0x000000009a069593
r12: 0x00007fff50c44e30 r13: 0x00007fff90200560 r14: 0x0000000161a88504 r15: 0x0000000160838720
rip: 0x00007fff90a522b9 rfl: 0x0000000000010202 cr2: 0x0000000000000000
Logical CPU: 0
Binary Images:
0x10efb9000 -
0x10efb9fff com.apple.WebProcess (8536 - 8536.25) <7E1C1C2E-68E3-3500-B438-8260F444692B> /System/Library/PrivateFrameworks/WebKit2.framework/WebProcess.app/Contents/Mac OS/WebProcess
0x10efc0000 -
0x10efc0fff WebProcessShim.dylib (7536.25) <DE7BC30F-3415-3F43-B79D-A42D53ED486D> /System/Library/PrivateFrameworks/WebKit2.framework/WebProcess.app/Contents/Mac OS/WebProcessShim.dylib
0x15194f000 -
0x151965fff com.apple.WebInspector (8536 - 8536.24) <1C609DE6-B2DE-32A6-B039-9ED16253F7C8> /System/Library/PrivateFrameworks/WebInspector.framework/Versions/A/WebInspecto r
0x1540ba000 -
0x1540bbff7 ATSHI.dylib (341) <07D6CB80-F51F-3BF8-985D-1ADED2B603AF> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/ATSHI.dylib
0x15950c000 -
0x1596c3fff GLEngine (8.5) <AB9EB15E-11BB-34BF-B89E-02BC01916ABE> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x15977a000 -
0x1598bbfff libGLProgrammability.dylib (8.5) <2FFA7003-CB27-3A04-A4DC-8178545CF74B> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x159aef000 -
0x159f6aff7 com.apple.driver.AppleIntelHD4000GraphicsGLDriver (8.0.51 - 8.0.0) <7BE2F058-46FB-3971-9B75-151C304BF5FB> /System/Library/Extensions/AppleIntelHD4000GraphicsGLDriver.bundle/Contents/Mac OS/AppleIntelHD4000GraphicsGLDriver
0x15a0d1000 -
0x15a0dfff7 libGPUSupport.dylib (8.5) <EBBD76FB-1C64-350C-9568-DB4C4C99602D> /System/Library/PrivateFrameworks/GPUSupport.framework/Versions/A/Libraries/lib GPUSupport.dylib
0x15a26d000 -
0x15a29afff GLRendererFloat (8.5) <5486E8B9-3EF6-3C15-9CCB-28317B3BFA97> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GL RendererFloat
0x15a2a5000 -
0x15a2aefef libcldcpuengine.dylib (2.1.16) <BA5F6C17-7A08-3DCF-A30E-E9C4D76B7356> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/libcldcpuengin e.dylib
0x15a3b6000 -
0x15a3b9ff7 libCoreFSCache.dylib (24.4) <C375CAA0-F91F-3D9F-AF90-DB951BD86983> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreFSCache .dylib
0x15dd49000 -
0x15dd5fff7 com.apple.webcontentfilter.framework (3.1 - 5) <EA6EFE08-043B-3EA8-A4CC-CF61F4A149A8> /System/Library/PrivateFrameworks/WebContentAnalysis.framework/WebContentAnalys is
0x7fff6ebb9000 -
0x7fff6ebed93f dyld (210.2.3) <A40597AA-5529-3337-8C09-D8A014EB1578> /usr/lib/dyld
0x7fff8d4a0000 -
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0x7fff943b2ff7 com.apple.bsd.ServiceManagement (2.0 - 2.0) <7A5F12E8-C1C2-39C7-8599-2362EAAB9F03> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
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0x7fff94471000 -
0x7fffSean13131,
if you boot into Safe mode and run Safari there, does the crashing happen then also? -
Is this possible?
I have Internet through my router...I just can't set it up to be secured because I need a computer to install the disc that came with it....i don't have a computer right now....I was just trying to see if I could set it up to be secured using my iPad2. But you say it won't happen. Thanks though...it was worth a try.
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I have an unlocked 3GS and it is NOT jailbroken. It ran out of battery last night and when i charged it this morning it has got stuck on the apple logo wont do anything else. My computer doesnt pick it up either! Can somebody HELP please!!!
nb. i havent updated it for a while to its running a 3. something software.Connect the iPhone to your computer and launch iTunes, then restart the iPhone by holding down the on/off and the home buttons until you see the Apple logo. If that don't fix you problem take a look at this link, http://support.apple.com/kb/HT1414
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My IPad Air is frozen with a white screen and Apple Logo on it.
My Ipad Air is frozen with the white screen and apple logo. I've tried resetting it several times and that doesn't help. I tried connecting to ITunes, but it isn't recognizing the device.
The battery is fully charged, at least for now, so I am not sure what else to try.FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.
3. Repeat the process if necessary. -
when i turn on my computer it freezes in the white screen and the spinning wheel and it won't move from there ... I have turned it off and on several times and took out the battery and it keeps on doing the same thing again what can i do ??? please i need help with this and how can i fix it
Here is some pertinent information and how-to's from Apple:
http://support.apple.com/kb/TS2570
Post back if these troubleshooting steps do not work. -
My macbook pro won't start up. I get the white screen and the grey apple icon the spinning wheel......and it doesn't change !
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
just got photoshop cc 2014 on windows 8.1 64 bit, and it starts up on the white layout and and whenever I start a project it is in a window? Also whenever I try to change on of these it does not save. I am using the trial. Basically nothing saves and it was all screwed up when I first got it.
Do a screen screen capture and post it here so we can see what you stating about a white layout...
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When I power up my Imac, I see the white screen and the apple icon. After a few seconds the screen goes dark. I am able to still see the mouse arrow as I move it around. But nothing else. What is the problem and how do I recover?
Try this from another user:
1. Shut the computer down by holding the power button for 10 seconds
2. Restart the computer and press shift at the same time until you see the progress bar start moving
3. Once you reach the point where your screen goes dark and you see the cursor, type the first letter of the username for your computer, then hit Enter, then type your password, then hit Enter.
4. After a moment, you should see the spinning beach ball
5. Your screen should then move on to something along the lines of "Completing OSX Installation" (I can't remember the exact wording). Let it finish. After that it should go to your normal desktop and the issue should be fixed. (If your screen goes pitch black during this process, hit the space bar. I thought it wasn't working, but the screen was just sleeping). -
My ipad 2 is 18 months old and has stopped charging. Have reolaced cable and adaptor without any help. Looks internal dock connector has got damaged. What is the solution.
It'll be an out of warranty replacement since accidental damage isnt' covered by the factory warranty.
http://www.apple.com/support/ipad/
contact support and make an appointment at your local apple store. The out of warranty replacement fee for an iPad 2 starts at 249 and goes up. So another option for you may be if your money is better invested in a new device that will have a longer life. -
Why won't my iPad mini download music or video's? I click the download button and it will say its downloading. Then once finished it will just disappear? How can I fix this problem?!?!
Are you using the same apple ID and password?
it seems all is in order, but perhaps the password isn't valid.
if the reset didn't work, try signing out of iTunes and App Store, then back in.
have you tried going to App Store - purchased and tapping on the cloud icon for the apps you want? You will still be asked for your password.
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