My iPad has frozen and will not resume?
I was viewing my email on my iPad 2 (64gb) and I have the multi tasking gestures on so I went to close my email using my fingers and then it froze and now all I can see on the screen is black in the background and a small 10cmx5cm box which has my email on it. I can lock my screen by pushing the button on the top right hand of tablet but when i click the button again it takes me back to the screen I was previously on!
Please help! Thanks
Frozen or unresponsive iPad
Resolve these most common issues:
• Display remains black or blank
• Touch screen not responding
• Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Cheers, Tom
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Hello pjfrancis,
Thank you for the details of the issue you are experiencing with downloading an app.
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Good Afternoon CPilkington1,
If your iPod nano is unresponsive, follow the troubleshooting steps below:
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http://www.apple.com/support/ipod/five_rs/nano5gen/
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Call Apple and explain as it is new. They will go over things to try and fix over the iPad over the phone. If they need to fix it they should send you a new one and you put the old one in thePrepaid return box they send you and send back the defective iPad for no cost. This is what they did with my first iPad 1st gen. I had. Unless they changed their policy you will get the box within a day or two and have your replacement for it the same day.
I hope how they helped me is the same for you. Good luck. -
my iPod nano screen is frozen and will not respond. It shows the song which was playing is paused, but will not resume playing. I have held down all controls, and changed the slide switch, but nothing happens
Hi Goofy Goat,
Welcome to the Apple Support Communities!
It sounds like you have done some great troubleshooting for your iPod nano that is not responding. In this situation, if resetting it did not resolve, I would suggest restoring the iPod back to its factory settings and then sync your content back onto it from iTunes. Please use the following article as a resource for restoring.
Restoring iPod to factory settings
http://support.apple.com/kb/HT1339
Have a great day,
Joe -
My rented movie has stopped before the end and will not resume
HElp
i just rented a movie and it has stopped playing 20 minutes in and will not resume iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If it's a purchased movie, then just redownload it from the cloud (if not a rental)
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519 -
My iTunes movie stopped downloading and will not resume. Any thoughts
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http://support.apple.com/kb/HT1725
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http://support.apple.com/kb/HT2519 -
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many thanksHello Louise,
I would be eager to download a book I purchased as well. I found a couple of resources that might help with downloading this purchase.
First, I recommend checking to see if the download was interrupted. You can use the steps in this article:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If the book does not download after following the steps in that article, I recommend trying to download the book from the list of past purchases. As long as you are signed in with the same Apple ID you used to purchase the book, you will not be charged again. You can find the steps to do this in the following article:
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http://support.apple.com/kb/HT2519
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http://support.apple.com/kb/HT1933
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Sheila M. -
BIG QUESTION!!!!
My mini ipad has frozen and won't let me restore showing 3014 error code. I have tried all suggestions to correct error and now is frozen saying connect to itunes which just shows the error message.. Can't i just reboot it somehow?Hi annababs,
This article has troubleshooting specific for error 3014:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/ts3694
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software and ensure that communication to gs.apple.com is allowed. Follow these stepsfor assistance with security software.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow theadvanced iTunes Store troubleshooting steps to edit the hosts file or revert to a default hosts file. See "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information."
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.
If that does not work, this article may be able to help:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
Take care,
- Ari
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