My iPad/iPhone wont connect to iTunes please help

My iPad/iPhone wont connect to iTunes please help...im trying to sync both but its not connecting to iTunes and id like to update my music library

Hello there, gretchenkemp95.
The following Knowledge Base articles offer up some great, in-depth steps for troubleshooting your iOS device not being recognized:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
or
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Similar Messages

  • IPhone wont connect to iTunes, please help!

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    I'm reluctant to restart my iPhone and lose everything on it
    Any suggestions?
    iPhone 3GS running OS 4.0
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    Thank you so much
    Layth

    I know you have said you have uninstalled iTunes and Mobile Me and that didnt work. There is another thread that may help you.
    http://discussions.info.apple.com/message.jspa?messageID=11797727
    It appears Mobile Me is the culprit here.

  • My ipod touch wont work, it's on the charger but the apple sign just pops up, it been like this for a week and wont connect to itunes, please help!!!

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    Try:
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    - Also try DFU mode after try recovery mode
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  • IPhone 4s, wont connect to itunes please help?

    Hi,
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    http://support.apple.com/kb/TS1538

  • I have tried to update to IOS 7.0.6 today and now my iphone wont connect to itunes saying, itunes has detected an iphone in recovery mode you must restore this iphone before it can be used with itunes. How do you restore it?

    I have tried to update my Iphone 4S today to IOS 7.0.6 and now my iphone wont connect to itunes as it says that it is detected that it is in recovery mode and needs restoring.  How do I restore it? I cannot get my phone on at all?

    Click restore in itunes.

  • I have the right update of itunes but my iphone wont connect to itunes? What do i do?

    I have the right update of itunes but my iphone wont connect to itunes? What do i do?

    Hi jskills,
    If you are having issues with your iPhone not being recognized by iTunes on your Windows machine, you may want to take a look at the troubleshooting steps in the following article:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    Cheers,
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  • My iphone wont connect to itunes on my macbook after I have already synced it. I am running the lastest itunes 10.4 and I have tried restarting both phone and mac. Can anyone suggest what I can do?

    My iphone wont connect to itunes on my macbook after I have already synced it. I am running the lastest itunes 10.4 and I have tried restarting both phone and mac. Can anyone suggest what I can do?

    You will have to put your phone into recovery mode and restore the phone as new. Since you don't have a back up, you will lose all the data on your phone but you will be able to use it again.
    Use this article iOS: Forgotten passcode or device disabled after entering wrong passcode
    http://support.apple.com/kb/HT1212?viewlocale=en_US
    Good luck!

  • I downloaded ios 5, but my iphone wont connect to itunes ( haven't installed ios5), i downloaded ios 5, but my iphone wont connect to itunes ( haven't installed ios5)

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    Hello Apple_Addict22,
    Thank you for your question. iOS 7 requires iTunes 11.1.  First, I recommend trying to obtain the update by going to the iTunes menu and selecting Check for Updates.
    iTunes: How to install the latest version
    http://support.apple.com/kb/ht5654
    If you continue to get the message that iTunes is up to date, you can download the latest version of iTunes here:
    Download iTunes
    http://www.apple.com/itunes/download/
    Once the file downloads, double click on the installation file that downloaded to initiate the installation.
    Best,
    Sheila M.

  • Now the iphone wont connect to itunes

    I uninstaled my web cam on the laptop because my computer would shut down when i conected the iphone..well that fixed that problem but now my iphone wont connect to itunes...can anyone help
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    Follow the directions here:
    http://support.apple.com/kb/TS1495

  • Hello, my iphone 4 has just stopped working it has gone blank..i plugged it into my laptop and it the apple sign keeps flashing it wont connect to itunes either :/ HELP!!!

    hello, my iphone 4 has just stopped working it has gone blank..i plugged it into my laptop and it the apple sign keeps flashing it wont connect to itunes either :/ HELP!!!

    Try the following:
    1. Reset
    Hold the Sleep and Home button down until you see the Apple logo
    2. Restore:
    http://support.apple.com/kb/HT1414
    3. Recovery:
    http://support.apple.com/kb/HT1808

  • Iphone wont connect to iTunes or computer wont connect to iPhone?

    Either my Iphone wont connect to itunes or my computer wont connect to iphone! My computer makes an unusual noise as I plug in a apple device, This wont let itunes pick up my devices. I have gone though all the proceedures online in which have failed. But when uninstalling Itunes, Apple mobile device was deleted in which then windows recognised my iphone and it started to charge which it did not do when I previously plugged it in. Just wondering if anyone has had similar problems and knows how to help?? Thanks

    I'd look at these options
    first,
    http://support.apple.com/kb/HT1808
    It that fails,
    DFU mode[1] is a state that you can put your iPhone into where it can interface with iTunes but does not load the iPhone operating system or boot loader (this is what really differs DFU mode from recovery mode). DFU stands for Device Firmware Update.
    While connected to PC, running iTunes, hold down Home and Power( button on upper right edge) button for exactly 8 seconds. 
    Release the power button.  Restore message will appear in iTunes.  The device will be recognized by iTunes, but no display will appear on the device itself.  The lack of a display on the device will verify that it is in dfu mode. 
    [1] http://osxdaily.com/2010/06/24/iphone-dfu-mode-explained-and-how-to-enter-dfu-mo de-on-your-iphone/

  • Hi, i just try to update my 3g in itunes unfortunatly it got error while updating it asked me to restore update but unable to restore it , now my 3g i locked and on screen it displying usb symbol connect to itunes ,please help me regarding this

    hi, i just try to update my 3g in itunes unfortunatly it got error while updating it asked me to restore update but unable to restore it , now my 3g i locked and on screen it displying usb symbol connect to itunes ,please help me regarding this

    I suspect your error was 1015, not 1051. This usually involves a jailbroken iPhone, use Google to find your solution.

  • My ipad 1 wont connect to itunes

    My frist generation ipad won't connect to itunes to update as it hasnt been updated in a few years

    iPad not appearing in iTunes
    http://www.apple.com/support/ipad/assistant/itunes/
    iOS: Device not recognized in iTunes for Mac OS X
    http://support.apple.com/kb/TS1591
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    iTunes for Windows: iTunes can’t contact the iPhone, iPad, or iPod software update server
    http://support.apple.com/kb/ts1814
    iTunes for Windows: Device Sync Tests
    http://support.apple.com/kb/HT4235
    IOS: Syncing with iTunes
    http://support.apple.com/kb/HT1386
    Apple - Support - iPad - Syncing
    http://www.apple.com/support/ipad/syncing/
    iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
    http://support.apple.com/kb/ts4062
    iOS: “Not enough free space” alert when trying to sync
    http://support.apple.com/kb/ts1503
    You may need to delete iTunes on your computer and then reinstall.
    How To Completely Uninstall and Remove All Traces of iTunes
    http://zardozz.com/zz/2008/04/how-to-completely-uninstall-and-remove-all-traces- of-itunes.html/
    If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 7.0.4. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
    You can no longer update to iOS 6.x, or down grade the iOS.
    iOS 5: Updating your device to iOS 5 or Later
    http://support.apple.com/kb/HT4972
    How to install iOS 6
    http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
    iOS: How to update your iPhone, iPad, or iPod touch
    http://support.apple.com/kb/HT4623
    If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
    Tip - If connected to your computer, you may need to disable your firewall and antivirus software temporarily.  Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
    Tip 2 - If you're updating via wifi, place your iPad close to your router to preclude getting a corrupted download.
    How to Upgrade to iOS 7
    The iOS 7.0 update requires around 2.5 GB of storage space, so if your iPad is almost full, you may need to clear up some space. You can check your available space in Settings -> General -> Usage.
    There are two ways to upgrade to iOS 7: You can use your Wi-Fi connection, or you can connect your iPad to your PC and update through iTunes. We'll go over each method.
    To upgrade using Wi-Fi:
    Note: If your iPad's battery is under 50%, you will want to plug it into your charger while performing the update.
    Go into the iPad's Settings.
    Locate and tap "General" from the menu on the left.
    The second option from the top is "Software Update". Tap this to move into the update settings.
    Tap "Download and Install". This will start the upgrade, which will take several minutes and will reboot your iPad during the process. If the Download and Install button is grayed out, trying clearing up some space. The space required by the update is mostly temporary, so you should gain most of it back after iOS 7 is installed.
    Once the update is installed, you may have to run through the initial steps of setting up your iPad again. This is to account for new features and settings.
    To upgrade using iTunes:
    First, connect your iPad to your PC or Mac using the cable provided when you purchased your device. This will allow iTunes to communicate with your iPad.
    You will also need the latest version of iTunes. Don't worry, you will be prompted to download the latest version when you launch iTunes. Once it installs, you may be asked to setup iCloud by logging into your iTunes account. If you have a Mac, you may be prompted on whether or not you want to enable the Find my Mac feature.
    Now you are ready to begin the process:
    If you upgraded iTunes earlier, go ahead and launch it. (For many, it will launch automatically when you plug in your iPad.)
    Once iTunes is launched, it should automatically detect that a new version of the operating system exists and prompt you to upgrade to it. Choose Cancel. Before updating, you will want to manually sync your iPad to make sure everything is up to date.
    After canceling the dialog box, iTunes should automatically sync with your iPad.
    If iTunes doesn't automatically sync, you can manually do it by selecting your iPad within iTunes, clicking on the File menu and choosing Sync iPad from the list.
    After your iPad has been synced to iTunes, select your iPad within iTunes. You can find it on the left side menu under Devices.
    From the iPad screen, click on the Update button.
    After verifying that you want to update your iPad, the process will begin. It takes a few minutes to update the operating system during which time your iPad may reboot a few times.
    After updating, you may be asked a few questions when your device finally boots back up. This is to account for new settings and features.
     Cheers, Tom

  • Iphone wont connect to itunes or computor

    please help,
    i was updating my iphone 4 to 10s 7.1.2 (?) and at the end of the update it said update unsuccesful and now my phone has been stuck with a connect to itunes symbol but my iphone will not show up on my computor or my itunes. please help i really dont no what to do i have been trying to figure this out for hours.

    Hello there, jadecas.
    I would be be concerned too if I was not able to update my iPhone.  If you have not resolved the issue, I recommend following the steps in this article for an issue like this:
    If you can't update or restore your iOS device
    http://support.apple.com/kb/ht1808
    Thank you for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • My Mac won't update itunes to 11.1, so my iphone wont connect to itunes

    My Mac won't update itunes to 11.1, so my iphone wont connect to itunes

    Sorry to hear that.
    If you have a question, then explain your issue in far greater detail and ask it.

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