My Ipad is disabled because it is asking me for a passcode which I never put in.
My ipad is asking me for a passcode. I never put one in so it is disabled. My niece was playing on my ipad and may have put one in, but she doesn't remember. How do I get it off?
If you mean you mean you need to change the iCloud ID, you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iDevice, then sign back in with the ID you wish to use. When you do this you may find that the password for your old ID isn't accepted. If this should happen, and if your old ID is an earlier version of your current ID, you need to temporarily recreate your old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
Similar Messages
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My iPod is asking me for a passcode, which I never set up.
I went to change the song through the menu, and it asks for a passcode. It used to just come up with a number keybad, but now it comes up with a full keyboard.
Is there anything I can do to fix this other than reset my whole iPod?
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I just updated my Ipad 2 to IOS 7, now it is asking me for a passcode. I never set a passcode on my Ipad, so how can I enter a passcode. Earlier today I upgraded my Iphone 5 to IOS 7 and it asked me to set a passcode, which now works fine on my Phone. I tried using the OIS7 passcode I use on my Iphone 5 and it did not work and now my Ipad is disabled. Both devices are on icloud and share the same apple id. The Ipad screen says slide to set up but then there is a prompt for passcode, not for setting up passcode
I called Apple Support and a supervisor helped resolve this for me on my iPad. I suggest calling them for help as this is obviously an issue with the iOS 7 update - she helped me without charge. I could be missing something in my upcoming description, so do not take this as complete - call them.
I had to update iTunes on my Mac Air to the latest version, and I had an iCloud backup from the day I updated to iOS7. Have iTunes open but do NOT connect your iPad yet. Shut down the iPad. Then press/hold the Home key on the iPad while you connect the USB from the iPad to the computer (an image of the USB cable appeared on the iPad). Follow the prompts in iTunes to restore and then backup using iCloud. When the iPad rebooted again to do the backup install, I got the same pass code issue and iTunes would not recognize the iPad without entering a pass code. I disconnected the iPad, turned it off, pressed the Home key while connecting the USB cable. When I did the restore and backup from iCloud the second time, it worked without the pass code issue occurring. -
ipad is asking for a passcode which I never installed. iPad is now disabled. Tried syncing to itunes with my mac book pro, won't sync. How do I fix this?
Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: Data will be lost. You may have to repeat the above many times. -
My phone is telling me about a Software Update 7.1.1 but for the first time it is asking me for a passcode, I have never set up a passcode and do not know how to get around this to do the upgrade?
See if this helps:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212 -
I purchased an iPhone5 at an unclaimed items police auction yesterday, but after I charged it and turned it on, it is asking me for the passcode which unfortunately I was not supplied with. Is there a way to get around the code or have I wasted my money?
If the Phone is Running iOS 7... then it has Activation Lock Enabled.
Activation Lock in iOS 7 > http://support.apple.com/kb/HT5818
ShellyfromHunterValley wrote:
... have I wasted my money?
More than likely... I believe ebay has an area where you may be able to sell it for parts. -
all my applications are in trial mode. I paid for my student plan and still cant install, keeps saying that my trial has expired and then asks me for serial number which i never recieved. i dont know what to do
Hi Alena,
Please refer to the help document below to fix this error:
Creative Cloud applications ask for serial number
Regards,
Sheena -
After upgrading my ipad3 to ios7 it is asking me for a passcode. I have never had a passcode on my ipad so I tried a few and it is now disabled.
Hi neil161,
This article contains instructions on what to do if your device is disabled:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Take care,
- Ari -
Hi All
I upgraded my ipad to ios7 but now it is asking for a passcode. I never had a passcode on it before, now dont know what to do.
HELP
GabrielleI had to call Apple Support and they walked me through the restore procedure.
We first had to delete the old account from iCloud and then do a restore from iTunes.
Even with Apple Support's help, it took a few tries.
We had skipped the adding a passcode during the ios7 update.
The helpdesk said we must have inadvertently, but I know that we did not:
i.e. we just pushed a "Don't add a passcode" button (I don't remember the exact text)
on the touchscreen and nothing else.
We had to restore from a few month old iTunes backup -
The lady at the Apple Support call desk was very nice and helpful, -
I have just bought a new IPAD. It has never been synced with a computer or via itunes on a computer, I tried to set it up using my APPLE ID and mobile number, it prompted me to connect to ITUNES. Unsure of what to do next, I closed it and took it to work. When I opened it one hour later it prompted me for the passcode. I never set up a passcode. I tried various combinations (my husband iphone, birthdates, kids passcodes etc) to see if somehow it had linked itself to their passcode. I called the shop I bought it from and was advised it would cost me 70 dollars to have it reset. I feel completely devastated that I haven't even been able to use the IPAD and I am already stuck. Can anyone offer some solid advice?
Place the iPod in recovery mode and then restore. For recovery mode:
iPhone and iPod touch: Unable to update or restore -
I recently updated to the iOS 8.1.2, but after rebooting, the iPad demands a passcode, which was never used on this iPad. I cannot bypass the passcode question. It is now an $800 paperweight. Apple support of course wants money for the obviously poor code in their update! Currently I am trying to reset it to factory settings, losing almost everything I had on it, since it was not properly backed up. However, it seems stuck on enter passcode, even after resetting it!
If anyone else has a solution to this, would love to hear from you. How does Apple get away with this stuff? (I dare them to be honest and post this!)
Other ideas?
<Edited by Host>Hmm, I did receive an email saying that the thread was deleted, but did not explain why for some reason. It sounds like the Level 7 guy caused this. I will call Apple tomorrow to find out who is responsible. And see if I can lodge a complaint against that user. Maybe it was because of what the Level 7 guy was saying.
There was useful information posted in that threat that addressed the issue that I am experiencing. I will try to reiterate from the apple website, it says.
Recovery mode
If you've never synced your device with iTunes, or haven't set up Find My iPhone, you'll need to put your device in recovery mode. Then you'll restore your device as new or from a backup.
This will erase the device and its passcode.
Disconnect all cables from your device.
Hold down the Sleep/Wake button, then "slide to power off" to turn off your device.
Press and hold the Home button and plug the device into your computer. If your device doesn't turn on automatically, turn it on. Don't release the Home button.
Continue holding the Home button until you see the Connect to iTunes screen.
If iTunes doesn't open automatically, open it. iTunes will alert you that it has detected a device in recovery mode.
Click OK. Then restore the device.
If your device doesn't go into recovery mode, try steps 1–4 again.
They suggested that I try this over again until it works. It did not work for me the first time. -
My iphone is asking for a pass code,I never put a passcode on the phone .I am unable to use the phone,I took it to the att store where I purchased it they told me to have you reset the phone, could you do this?
No, how could we do this? We can't do anything, other than give you advice. This is a user-to-user technical assistance forum, not Apple Support.
Use the article you were just reading: iOS: Forgotten passcode or device disabled after entering wrong passcode
All Apple Support would be able to do is walk you through the steps. Or, if you visit an Apple Store, they may be able to assist you. Make an appointment online for your local Apple Store. -
my ipad has disabled itself after asking for a passcode after updating ios7 now tried to restore it but didnt work
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school enviroment. Might work on your iPad so you won't lose everything.
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‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
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Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
help after downloading ios7 to my ipad it was locked with a passcode which I did not set and after trying various codes it is now disabled- can anyone help?
You downloaded this blacklist app from the iTunes app store?
You must restore your iPhone with iTunes. -
After operating system upgrade, my iPhone demands a passcode be entered. I have never used a passcode. How can I restore my iPhone to how it was before?
dukester14 wrote:
After operating system upgrade, my iPhone demands a passcode be entered. I have never used a passcode. How can I restore my iPhone to how it was before?
It's asking you to create a passcode. You can turn it off later if you wish.
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