My ipad is froze with the following message "Cannot Access my Friends" Open the app and review your information. Unfortunately I cannot open/close or shut off my device ...
Has anyone run into this situtation?
I have the same problem on my iPhone4. It is obviously a bug in the software. Once it pops out I am locked out of my phone. I can't even begin to describe the frustration this causes. All that stuff about holding down the buttons is useless. the phone won't even shut off. I can take a screen shot like that or go to voice control. Even when I got to a wifi connection, I can't get on. This app blocks everything else. This is a serious bug and can have serious consequences. The only thing my phone would do is go to voice control and let me play iTunes or phone people. Some smart phone hey?
I have finally got to a place with a wide enough wifi to connect my computer and restore the phone. This has lasted over a day!
I don't even know why Find My Friends is on my phone. Is it part of the package and how do I turn it off?
Similar Messages
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My i Pad 3 shows "cannot Access Find My Friends open the app and review your sign in information to continue sharing your location. And I have two buttons : Later and Open but they don't work. As long as I have this screen situation, I cann't do anything on my I Pad. Please help !!
I have the same problem on my iPhone4. It is obviously a bug in the software. Once it pops out I am locked out of my phone. I can't even begin to describe the frustration this causes. All that stuff about holding down the buttons is useless. the phone won't even shut off. I can take a screen shot like that or go to voice control. Even when I got to a wifi connection, I can't get on. This app blocks everything else. This is a serious bug and can have serious consequences. The only thing my phone would do is go to voice control and let me play iTunes or phone people. Some smart phone hey?
I have finally got to a place with a wide enough wifi to connect my computer and restore the phone. This has lasted over a day!
I don't even know why Find My Friends is on my phone. Is it part of the package and how do I turn it off? -
My ipad is froze with the message iCloud Backup This ipad hasn't been backed up in 2 weeks etc. I have connected it to iTunes on my laptop but still froze...suggestions?
Welcome to Apple Support Communities
Hold Sleep and Home buttons for 10 seconds until the device restarts, so you will be able to use it again -
My husbands ipad has froze with the message he needs to back up to his icloud account. He has tried switching off and on again to no avail as message is still there and is now trying to re-charge it. Any suggestions?
Have you tried a reset ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider if it appears), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
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My ipad hangs up after showing a message that says it "Cannot Access Find My Friends" and that I need to open the app and review my signin info to continue sharing. I can't go there because it is hung up. I also can't power off.
Perform a Reset...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430 -
Try updating my ipad 2, pop up with error 1602 and now my ipad is stuck with the itune and USB icon on the screen. I tried to restart it, but screen still comes up the same.
See if this page helps http://support.apple.com/kb/TS3694#error1602
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Cannot Install Item / Please restart the app and download your purchase again
I haven’t had this error message myself but one of my colleagues has, any ideas?
Cannot Install Item
Please restart the app and download your purchase again
Three of our team (including me) have now been able to download the entire app after first archiving and starting afresh but the forth guy (the Editor in Chief) is still struggling with only half available. He has deleted the Content Viewer app and downloaded it again without being able to download more than half the app (560 MB total).We are 10 days away from our deadline so at a critical stage.We just had a customer complain that they couldn't sign-in or upate. We tried it on our devices and were able to sign-in successfully. Then we tried archiving and re-downloading the folio they were trying to download. It did the start-stop thing with the download numbers but eventually finished without me doing anything. Then when it got to the install part of the process it only progressed to a tiny sliver and then didn't progress any further for at least 15 minutes. I then canceled, re-downloaded again and the install process got to about 40% before hanging indefinitely. I quit the Adobe Content Viewer app, restarted it and tapped on "resume". It took a couple of minutes but it did finish the install. When viewing the folio, about 40% of the way into the articles one of them was completely gray. Essentially it wasn't downloaded/installed correctly. I'm wondering if this might have something to do with the screen going to sleep so I changed the timeout from 10 minutes to 30 minutes. The download and installation were successful, so I have archived and am re-downloading again just to hopefully repeat the success. The folio is 306MB, so it's not huge but not small either. Lots of videos and multi-state objects are in this folio but it has been downloaded and viewed successfully many times before. No changes have been made to this folio for at least a couple of weeks.
I'm very disappointed that we aren't past the point of these things still happening. It makes it very difficult for us to pitch tablet apps to new customers when simple things like delivery to the end user is so unpredictable and frustrating for both our customers and us. I hope Adobe realizes that lack of reliability is going to stop many users like our company from being able to recommend their system to potential digital publishing customers. There are lots of companies/potential customers that want tablet apps, however why should we try to court their business if the platform isn't reliable? We end up looking like incompetent fools because the system we told them to invest in isn't able to perform basic functions reliably. If Adobe wants to make money from us and our customers we need the standard/basic features of Adobe's digital publishing system to work every hour of every day. Rare exceptions and problems will always happen with any technology (even utilities like electricity and city water aren't bulletproof), however the problems users are experiencing haven't been rare. We were an early adopter starting with the pre-release program in the hopes that we could offer customers a great solution and be part of the beginning of another great Adobe solution. Up to this point we've tried to be very understanding of early growing pains with the technology and have apologized to our customers for the lack of a fully functional system many times and so far they have been patient and understanding. The patience and understanding from both us and our customers is beginning to wear very thin.
Andrew -
IOS Newsstand: Cannot install item please restart the app and download your purchase again.
I'm struggling with iOS 8 Newsstand. I've downloaded the new issue of "Intelligent Life." The issue opens then crashes after one page turn. When I try to reopen the issue, I get an error message, "Cannot install item please restart the app and download your purchase again." I've deleted the app and reinstalled it but no change. I've tried to "Restore All Purchases" also to no avail. Advice?
Other Newsstand titles work normally.
Thank you.Hello hp12c,
If you are still having crashing issues with the app, check against the article below to continue your troubleshooting. Check to see if magazine has been updated to be compatible with iOS 8. If you are still running into issues, you may need to contact the developer.
iOS: An app you installed unexpectedly quits, stops responding, or won’t open
http://support.apple.com/kb/ts1702
Regards,
-Norm G. -
When I first opened the email, it took forever to open. Then the pics didn't show up as pics, but as a ton of some kind of code. Since then, the app will open with just the frame, no info in the frame, no email accts or anything. Then it closes automatically after a few seconds.
I've closed the app and reopened it, rebooted the iPad, and gone online and deleted the email itself. But the app still won't open. Help, please!!Thank you. I tried the soft reboot again, and the home button has been working fine this whole time. I have tried deleting the email acct from the settings and the mail app still opens only empty frames. I have a screen shot of it, but don't know how to post it here to be able to show what exactly is happening.
The mail app will open. I can see the area that usually shows the messages themselves. I can also see the area that usually displays all the accts. Both these areas are completely blank. The search bar is showing on the left hand side, and up on the top right, the download button, reply, delete and compose buttons are showing. At the very bottom left the refresh button is showing. The app sits like that for about 20 seconds and then automatically closes. None of the buttons are responsive. I cannot see any of the email accounts I have in the app (3, usually but 2 at the moment since deleting the acct that seemed to have caused this problem).
I have force-stopped the app, shut down and restarted the iPad, and rebooted the iPad. None of these have helped. -
iPad frozen with the message .. Not enough Storage.. This iPad can not be backed up because there is not enough iCloud storage available. You can manage your storage in Settings.
I can not get out of this message to get to my settings.
not able to Shur Down either.Have you tried a soft-reset ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider if it appears), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
If that works then you can manage your iCloud storage via Settings > iCloud -
Incident Identifier: 82F7326A-CBB9-4C0D-BB47-602E677FFACD
CrashReporter Key: f007efd015d54832edfad6b6f673eb18289bfde9
Hardware Model: xxx
Process: myAutoNote [3514]
Path: /var/mobile/Applications/EC26F60E-15B2-49A0-8594-8D2934F070B6/myAutoNote.app/my AutoNote
Identifier: myAutoNote
Version: ??? (???)
Code Type: ARM (Native)
Parent Process: launchd [1]
Date/Time: 2013-03-27 10:44:05.268 -0700
OS Version: iOS 6.1 (10B141)
Report Version: 104
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0
Last Exception Backtrace:
(0x3248229e 0x3a31b97a 0x323cc8d4 0x342eefd8 0x342f09b6 0x7dbec 0x342a9468 0x7df82 0x342a0e94 0x3435814a 0x7df64 0x3481f888 0x3481f548 0x7daa6 0x80de8 0x342eaad4 0x342ea65e 0x342e2846 0x3428ac34 0x3428a6c8 0x3428a116 0x35f7c59e 0x35f7c1ce 0x3245716e 0x32457112 0x32455f94 0x323c8eb8 0x323c8d44 0x342e1480 0x342de2fc 0x804fa 0x7c6fc)
Thread 0 name: Dispatch queue: com.apple.main-thread
Thread 0 Crashed:
0 libsystem_kernel.dylib 0x3a819350 __pthread_kill + 8
1 libsystem_c.dylib 0x3a79011e pthread_kill + 54
2 libsystem_c.dylib 0x3a7cc96e abort + 90
3 libc++abi.dylib 0x39d6ad4a abort_message + 70
4 libc++abi.dylib 0x39d67ff4 default_terminate() + 20
5 libobjc.A.dylib 0x3a31ba74 _objc_terminate() + 144
6 libc++abi.dylib 0x39d68078 safe_handler_caller(void (*)()) + 76
7 libc++abi.dylib 0x39d68110 std::terminate() + 16
8 libc++abi.dylib 0x39d69594 __cxa_rethrow + 84
9 libobjc.A.dylib 0x3a31b9cc objc_exception_rethrow + 8
10 CoreFoundation 0x323c8f1c CFRunLoopRunSpecific + 452
11 CoreFoundation 0x323c8d44 CFRunLoopRunInMode + 100
12 UIKit 0x342e1480 -[UIApplication _run] + 664
13 UIKit 0x342de2fc UIApplicationMain + 1116
14 myAutoNote 0x000804fa 0x7a000 + 25850
15 myAutoNote 0x0007c6fc 0x7a000 + 9980
Thread 1 name: Dispatch queue: com.apple.libdispatch-manager
Thread 1:
0 libsystem_kernel.dylib 0x3a809648 kevent64 + 24
1 libdispatch.dylib 0x3a739974 _dispatch_mgr_invoke + 792
2 libdispatch.dylib 0x3a739654 _dispatch_mgr_thread$VARIANT$mp + 32
Thread 2:
0 libsystem_kernel.dylib 0x3a819d98 __workq_kernreturn + 8
1 libsystem_c.dylib 0x3a767cf6 _pthread_workq_return + 14
2 libsystem_c.dylib 0x3a767a12 _pthread_wqthread + 362
3 libsystem_c.dylib 0x3a7678a0 start_wqthread + 4
Thread 3:
0 libsystem_kernel.dylib 0x3a819d98 __workq_kernreturn + 8
1 libsystem_c.dylib 0x3a767cf6 _pthread_workq_return + 14
2 libsystem_c.dylib 0x3a767a12 _pthread_wqthread + 362
3 libsystem_c.dylib 0x3a7678a0 start_wqthread + 4
Thread 4 name: WebThread
Thread 4:
0 libsystem_kernel.dylib 0x3a808eb4 mach_msg_trap + 20
1 libsystem_kernel.dylib 0x3a809048 mach_msg + 36
2 CoreFoundation 0x32457040 __CFRunLoopServiceMachPort + 124
3 CoreFoundation 0x32455d9e __CFRunLoopRun + 878
4 CoreFoundation 0x323c8eb8 CFRunLoopRunSpecific + 352
5 CoreFoundation 0x323c8d44 CFRunLoopRunInMode + 100
6 WebCore 0x383ae500 RunWebThread(void*) + 440
7 libsystem_c.dylib 0x3a77230e _pthread_start + 306
8 libsystem_c.dylib 0x3a7721d4 thread_start + 4
Thread 0 crashed with ARM Thread State (32-bit):
r0: 0x00000000 r1: 0x00000000 r2: 0x00000000 r3: 0x3c30d534
r4: 0x00000006 r5: 0x3c30db88 r6: 0x1e563394 r7: 0x2fd86a14
r8: 0x1e563370 r9: 0x00000300 r10: 0x00000001 r11: 0x00000000
ip: 0x00000148 sp: 0x2fd86a08 lr: 0x3a790123 pc: 0x3a819350
cpsr: 0x00000010
any help whats happening?
In my app delegate
- (BOOL)application:(UIApplication *)application didFinishLaunchingWithOptions:(NSDictionary *)launchOptions
[[UIApplication sharedApplication] registerForRemoteNotificationTypesUIRemoteNotificationTypeBadge | UIRemoteNotificationTypeSound | UIRemoteNotificationTypeAlert)];
// Set these variables before launching the app
NSString* appKey = @"xxxxxxxxx";
NSString* appSecret = @"xxxxxxxxx";
NSString *root = kDBRootAppFolder; // Should be set to either kDBRootAppFolder or kDBRootDropbox
NSString* errorMsg = nil;
if ([appKey rangeOfCharacterFromSet:[[NSCharacterSet alphanumericCharacterSet] invertedSet]].location != NSNotFound) {
errorMsg = @"Make sure you set the app key correctly in AppDelegate.m";
} else if ([appSecret rangeOfCharacterFromSet:[[NSCharacterSet alphanumericCharacterSet] invertedSet]].location != NSNotFound) {
errorMsg = @"Make sure you set the app secret correctly in AppDelegate.m";
} else if ([root length] == 0) {
errorMsg = @"Set your root to use either App Folder of full Dropbox";
} else {
NSString *plistPath = [[NSBundle mainBundle] pathForResource:@"iAutoMobile" ofType:@"sqlite"];
NSData *plistData = [NSData dataWithContentsOfFile:plistPath];
NSDictionary *loadedPlist =
[NSPropertyListSerialization
propertyListFromData:plistData mutabilityOption:0 format:NULL errorDescription:NULL];
NSString *scheme = [[[[loadedPlist objectForKey:@"CFBundleURLTypes"] objectAtIndex:0] objectForKey:@"CFBundleURLSchemes"] objectAtIndex:0];
if ([scheme isEqual:@"db-APP_KEY"]) {
errorMsg = @"Set your URL scheme correctly in DBRoulette-Info.plist";
DBSession* session = [[DBSession alloc] initWithAppKey:appKey appSecret:appSecret root:root];
session.delegate = self; // DBSessionDelegate methods allow you to handle re-authenticating
[DBSession setSharedSession:session];
[DBRequest setNetworkRequestDelegate:self];
if (errorMsg != nil) {
[[[UIAlertView alloc]
initWithTitle:@"Error Configuring Session" message:errorMsg
delegate:nil cancelButtonTitle:@"OK" otherButtonTitles:nil]
show];
self.window = [[UIWindow alloc] initWithFrame:[[UIScreen mainScreen] bounds]];
NSString *password1 = @"xxxxxxxxx";
NSString *udid =[[NSUserDefaults standardUserDefaults] objectForKey:@"device_token"];
NSString *str = [NSString stringWithFormat:@"%@%@",udid,password1];
NSString *key =[UtilityClass sha1:str]; //[self base64forData:data];
NSError *error = nil;
NSString *password = [SFHFKeychainUtils getPasswordForUsername:key andServiceName:kStoredData error:&error];
if ([password isEqualToString:@"Purchased"])
self.viewControllerObj = [[ViewController alloc] initWithNibName:@"ViewController" bundle:nil];
//self.viewControllerObj = [[ViewController alloc] init];
self.nav = [[UINavigationController alloc] initWithRootViewController:viewControllerObj];
[window addSubview:[nav view]];
//[nav release];
} else
self.viewControllerObj = [[ViewController alloc] initWithNibName:@"ViewController" bundle:nil];
self.nav = [[UINavigationController alloc] initWithRootViewController:viewControllerObj];
_bannerViewController = [[BannerViewController alloc] initWithContentViewController:nav];
self.window.rootViewController = _bannerViewController;
[self.window makeKeyAndVisible];
NSURL *launchURL = [launchOptions objectForKey:UIApplicationLaunchOptionsURLKey];
NSInteger majorVersion =
[[[[[UIDevice currentDevice] systemVersion] componentsSeparatedByString:@"."] objectAtIndex:0] integerValue];
if (launchURL && majorVersion < 4) {
// Pre-iOS 4.0 won't call application:handleOpenURL; this code is only needed if you support
// iOS versions 3.2 or below
[self application:application handleOpenURL:launchURL];
return NO;
return YES;That crash log is useless unless it is symbolicated.
-
Someone gave me an ipad can I keep the apps and sync with my iTunes?
Someone gave me an iPad 2 and I was wondering if I sync it with my computer is there a way to keep the apps that are currently on the iPad?
You need to update to the latest iOS 5.1.1.
See iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect to your computer & click on the "Update your device using iTunes".
Tip - Disable your firewall and anitvirus software temporarily. Then download and install the iOS update. After you update to iOS 5.x, the next update can be installed via wifi (i.e., not connected to your computer).
You can download a complete iPad User Guide here: http://manuals.info.apple.com/en/ipad_user_guide.pdf
Also, Good Instructions http://www.tcgeeks.com/how-to-use-ipad-2/
Apple - iPad - Guided Tours
http://www.apple.com/ipad/videos/
Watch the videos see all the amazing iPad apps in action. Learn how to use FaceTime, Mail, Safari, Videos, Maps, iBooks, App Store, and more.
How to - Articles & User Guides & Tutorials
http://www.iphone-mac.com/index.php/Index/howto/id/4/type/select
iPad How-Tos http://ipod.about.com/lr/ipad_how-tos/903396/1/
You can download this guide to your iPad.
iPad User Guide for iOS 5
http://itunes.apple.com/us/book/ipad-user-guide-for-ios-5/id470308101?mt=11
Cheers, Tom -
Can you use an iTunes gift card to purchase things actually in an app? (Buy "coins" using the gift card?)
No idea, but it seems like you should be able to. You can give it a try, but will have to figure out some way around the automatic 1-click ordering that the App Store now does by default.
It certainly seems like something deserving of a feedback form submission, though ...
FEEDBACK FORM
http://www.apple.com/feedback/ipad.html -
can't access my ipad, comes up with the following message on screen "Ipad not backed up. this ipad hasn't been backed up. Backups happen when this ipad is plugged in, locked and connected to wifi".
Try a Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least Ten seconds... (But can take Longer)... until the Apple logo appears. Release the Buttons -
I have purchased an item from within the app PocketBible on my iPad. However when I try to download it I am asked for my app User Name and Password and then my Apple ID and password. I give both of these. I then get a message which says Regrant failure - Please log in with the same user that has bought the app. That is then followed by Pocket Bible Alert - cannot connect to iTunes Store.
Anybody got any ideas, both what the 1st alert means and how I get round the problem please.I had the same problem. My wife had the PocketBible on her Ipad 2 and she transferred ownership to me. I had to delete the app and reinstall it from the App store(logged in with my apple ID) and its working without a problem. I do not get those error messages when I attempt to Buy/Upgrade or Add/Remove books.
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