My iPad is locked and I don't know the password or email hooked up to it when it was set up how can I unlock it

its a iPad mini that I got from a store and it was still hooked onto someone's account

Only that person can unlock it. Take it back to the store and get your money back. Without the active help of that previous owner, you can never remove activation lock and use that device.  See Find My iPhone Activation Lock - Apple Support

Similar Messages

  • I recently changed my password to my apple id and was able to log into everything fine except the icloud on my ipad.  It reverted back to an old apple id and I don't know the password.  I have tried all the suggestions and no luck.

    I recently changed my password to my apple id and was able to log into everything fine except the icloud on my ipad.  It reverted back to an old apple id and I don't know the password.  I have tried all the suggestions and no luck.

    You didn't say what you've tried, but f the old ID is an earlier version of your current ID, temporarily recreate the old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • HT2623 how do i delete icloud account on my ipad when my apple ID is non active email and i don't know the password and can't reset password without active email

    how do i delete icloud account on my ipad when my apple ID is non active email and i don't know the password and can't reset password without active email

    If the iCloud account you are trying to delete is old ID that was later updated to change it to your current ID, you can go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now, if desired, you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • I have lock iPhone 5 from Japan, i don't know from which carrier it  is belongs to currently I am in Saudi Araiba, how can i unlock the phone and use here)

    I have lock iPhone 5 from Japan, i don't know from which carrier it  is belongs to. currently I am in Saudi Arabia, how can i unlock the phone and use here)
    <Personal information edited by Host>

    You can't.

  • Lost my ipod mode was activated and I don't know the password

    So I decided today to reset my ipod so I'd have 8 GB again. So I did and I enabled Lost my ipod and after when I was done it went into lost my ipod and I don't know the password. My computer won't allow me to restore it because it doesn't recognize it. Please help me.

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: How to back up     
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        

  • My ipod is locked and I do nto know the password. How can I reset everything?

    I want to sell my ipod and erase evreyting on it, but it is locked and I do not know the password, is there a way to get in it and erase everything?

    Restore the iPod.
    Your manual explains the procedure.

  • How so i active my iPad which has an Apple ID on there and I don't know the password to it?

    I really need help on my iPad. I can not active it as it say I'm disabled from logging in because it is already singed into my Apple ID which I don't know the password to. I get apple to send me an email but I don't get the emails. I really need help!!!!:(
    Please reply asap

    Contact Apple here for help with your ID. If you aren't getting the emails. If there is a phone number available for your country, try calling that number and ask for account security.
    http://support.apple.com/kb/HT5699
    I have seen people recommend using this site to contact Apple as well as the one above.
    http://support.apple.com/kb/HE57

  • I cannot play some songs on itunes, I get a prompt for an old email address which not longer exists and I don't know the password.  HOw can I get them authorized to my new email address and password?

    I cannot play some songs on itunes, I get a prompt for an old email address which no longer exists and I don't remember the password.  How can I get these tunes transferred to my new email address and password?

    In one of the help pages for managing your Apple ID (http://support.apple.com/kb/HE40), it shows two separate sections, one for Apple ID and one for Primary Email address. When I go to manage my Apple ID, I see only a single section for both. Can the two be 'separated', especially when you face the situation of having to discontinue your email address for some reason?
    I also noticed that when navigating to Apple ID Support Communities, it shows my nickname 'dishdy'. How and when did I insert this? In the current sequence for creating an Apple ID I don't see this. In my current profile I don't see this.
    In any case, I have freed myself from my previous Apple ID (@artemis.it) on my iPhone.
    Thanks for your help.

  • I recently upgraded to iPhone 5 and want to pass my 4S to my Mum.  I've cleaned it and restored to factory settings but it now locked and I don't know the passcode.  What can I do??

    I am passing on my Iphone 4S to a family member whol will change the service provider and sim.  The phone has been cleaned and restored to factory settings.  However it is also locked and requires a passcode that I don't know.  How can I unlock it?  ANY THOUGHTS?  Thanks, Silvergoatee

    See this
    Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

  • I have recently bought an iMac but if I want to boot from disc it gives me a Lock screen and I don't know the password

    I Bought recently an iMac A1311 when i got it the hdd was broken... so i replaced it with a new one but now if i boot my mac up ik gives me a blinking question mark so I tried command -s on the startup but then it gives me a Lock and i dont know the password neither the reseller

    You have a firmware password reset.
    The iMac A1311 is (if I'm interpreting info correctly) an early 2009 model.   So this should work:
    Shut down the computer and remove all the RAM.
    Try booting (you won't be able to even get to the point you were at before, without RAM)
    Reinstall the RAM
    Turn on the computer and hold down the command-option-p-r key combination before the startup chime sounds.  Continue to hold them until the computer restarts on its own a second time, then release.
    The computer should now boot normally.
    If that doesn't work...then you'll need a genius bar appointment, for which you will need proof f ownership of your iMac.

  • New PC asks for authorization and I don't know the password

    I purchase a new PC for my wife and transferred the itunes library via an external drive.   I then auhorized the new computer on her account (she has about 2,300 songs).  When I tried to sync her ipod, it came back and said that 221 songs would be deleted from her ipod unless she authorized her account.   The authorization window came up and the Apple ID it prestored was an email account she had years ago that she no longer has.  My sense is that her ipod contains songs from 2 different itunes accounts.  She does not know the password of this old account.  I get prompted for "did you forget the password" and it says it is sending the password to the email address for the apple id.  Problem is that email address does not exist anymore so I am stuck.
    The best I can tell is that her old PC had both Apple IDs authorized and she has had that PC for years so her ipod and iphone has worked fine.  Any idea how to get into the old Apple ID if we don't have the password.  The other choice I see is to lose the 221 songs.
    Thanks

    Here's what you need to do. First plug the iPad mini into your computer. When you get the message about iTunes not being able to access the iPad because it's password protected, press and hold the power button and home button at the same time. Hold these buttons down all the way through the reboot until the apple goes away. After that you should a graphic of a USB cable and the iTunes symbol. When you see that release the buttons. Close out of the error message in iTunes. You should now be able to restore and update your iPad mini and set it up as a new device, or even restore it from your backup if you have one.

  • HT4113 my ipad is disabled and I don't know the passcode

    my ipad is disabled with a passcode and i don't remember it

    See Here  >  http://support.apple.com/kb/HT1212

  • I need help my Ipod touch is locked and I don't have the password?

    please help me i have a new Ipod touch but I don't have the password

    Connect the iPod to your computer and restore via iTunes. Place the iPod in Recovery mode if necessary to allow a restore.

  • My phone's locked to my boyfriends apple id/icloud account and we don't know the password, there is no way of getting the password either, it's a really old account is there any way around this meaning i can unlock my phone again?

    i got my iphone 4 off my boyfriend as mine had broke and he upgraded to a 5c.
    And the other day i restored my iphone by mistake and now it's not letting me on it unless i give the password to the account which neither of us have, or cannnot get hold of. Is there another way around this? or not?

    No there is no way around this.
    iCloud: Activation Lock

  • I have a new email address and my old email keeps coming up on icloud when trying to update apps and i don't know the password or security questions for the old email. I can sign in with my apple id which is tied to another email but not itunes how to fix

    I have an apple id and it has my current email attached to it. however when i go to update apps it's asking for the password for an old email. I no longer have the old email and can't use it. when I go to icloud on my ipad it asks for the password for old email. it doesn't allow me to change the old email to current. when i go to reset it i can't remember the password or security questions for the old email so it doesn't let me go any further. How do I fix this? Do i need to call apple support?

    I have the same problem - it is maddening. I rely on this iPad for work so this is not just an annoyance! The above solutions of changing the appleid on the device or on the website do not work.
    The old email address no longer exists - I haven't used it in a year probably and I no longer have the account.  I logged into the appleid website and there is no trace of the old email address so there is nothing that can be deleted or changed there.  On the iPad there is no trace of the old email address so nothing can be deleted there either. I have updated the iPad software and the same problem comes right back.  Every 2 seconds I am asked to log in using the old non-existent email.  The device is currently useless.
    The only recent change to anything was the addition of an Apple TV device, which was set up using the correct login and password.
    Does anyone have any ideas? The iPad has been backed up to the iCloud so presumably it now won't recognize the current iCloud account? So restoring may notbe an option?

Maybe you are looking for

  • IView displays junk characters in Page preview screen

    hi I am facing an unknown problem in Business Package(Production Analysis) for EP5.0, which i imported to EP6.0. The IView which i am using is a trasaction iview. Earlier it was WebGUI, i changed it to WinGUI, and i did changes anything required. The

  • Safari STILL crashing regularly

    I'm still having Safari crashing problems. It's getting ridiculous! It seems like the crash reports are always different. BTW, I've run the Apple hardware diagnostic on my system several times with not problems found. I've repaired permissions, delet

  • Acrobat Updater keeps failing...shows error 1402 (Could not open key).  Why?

    I bought Acrobat Pro XI, but keep getting an error 1402 when trying to update.  Why?

  • Import Support Packages and note 1540729

    Hello to All, In the start of the import for SAPKH60019 and SAPKH60020, note 1540729 must be applied using  ASU Toolbox.  I have followed the steps for ST-PI 2008_1_* SP 04 of the note. In step 8, I have loaded the XML file using Tr. /ASU/START, foll

  • Proxima Nova on typeset for commercial use

    I've recently been hired by a company to redesign their website and print material so I've gotten them to subscribe to Typekit in order to use Proxima Nova and Merriweather. By simply subscribing to Typekit does this mean that the fonts I'm using are