My ipad is not showing all my music or videos

Looking for help with my iPad 2.  I have iTunes 11.1.5.5 on my Sony Vaio VPCSA laptop running Windows 7.  When I connect my iPad 2 and open iTunes, I can select my iPad from the menu column on the left and see 8 movies, all my music, and play lists.  While traveling recently, I went to watch a movie on my iPad and there are no videos and only a fraction of my songs and 1 play list.  When I got back I payed a little closer attention to the sync and noticed 1) on the content bar (audio/video/apps) there is a sizable selection identified as other.  2) when it gets to the last step in the sync process it has a message that says "waiting for selections to be applied" and then times out.  I tried syncing and hitting the apply button during this last step and still no movies/music are transferred to the iPad.
I'm wondering that when I bought this laptop and transferred my music over from my old laptop, I somehow didn't have a correct setting and its not syncing properly with my iPad.  Not sure if I should hard reset my iPad 2 and reload everything.  And if anyone recommends this, should I not use the back up feature?  All my music, videos and apps are on my iTunes client and my iPhone 5s seems to be syncing up without any problems.
Suggestions are greatly appreciated.

iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X - http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows - http://support.apple.com/kb/TS1538

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