My iPad mini has recently begun to restart itself at random intervals, like on the lock screen or while in YouTube. Before it reboots itself a few faded lines jut across he screen, then it goes black, and the apple logo appears, and it resets. Help?
It is severely frustrating
Hello, Crazyrz1.
Thank you for visiting Apple Support Communities.
Here are some helpful troubleshooting steps to go through when experiencing this issue. These steps are labeled for the iPhone, but they will apply to your iPad as well.
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
If the issue persists, see the section labeled Issue not resolved.
Hardware troubleshooting
http://support.apple.com/kb/ts2802
Cheers,
Jason H.
Similar Messages
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When I connect my I Pod to my computer the apple logo appears it resets itself and keeps doing it. Why is this? How can I fix it?
Did you try a hard reset? Hold the On button and the Home button until it powers down but continue to hold until it begins to power up again. See if that brings any success.
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MY Mail app does not respond in anyway to anything. The icon shows I have over 300 emails but I have no access to them. When I tap on the Mail icon a blank white page comes up with the blue format lines. No emails, no inbox, nothing, not a single letter of the alphabet is there. Within a few seconds it blinks out and I see the icon and my home screen. Soon it just blinks out to black. I am left with the icon at the bottom center of the screen. I have no way to shut it down. I have no access to the emails (300) in my inbox. All that is happening is my memory is getting filled up with emails. I would appreciate any solution to this problem barring deleting my email set up in settings.
if I have to resort to that I will, in the meantime I am hoping for a different resolution. Thanks everyone, you are all amazing and greatly appreciated. Sincerely, Diane.Hey There Diane,
If I'm understanding your situation, you've got an iPad running iOS 6.1.3 and the Mail app is not working. I understand you don't want to remove and re-add your email account.
The first thing I would suggest is to make sure your iPad is backed up to iCloud or iTunes.
Do you have an iMAP or a POP email account? When you go online to your email service provider's website, are you able to access the 300 emails in your inbox?
Since the Mail app is part of your iOS operating system, upgrading that software to the latest version, which is 8.1.3 may resolve this issue.
If an app you installed unexpectedly quits, stops responding, or won’t open - Apple Support
http://support.apple.com/en-us/HT201398
Try these steps if you have an unresponsive app on your iPhone, iPad, or iPod touch.
Restart the app
Close the app and open it again.Restart your device
Turn your device off and back on.Check for iOS and app updates
Make sure that you're using latest version of iOS.
Open the App Store and tap Updates.
If updates are available, tap Update All.
If asked, enter your Apple ID password.
You might need a Wi-Fi connection to update some apps.
Update the iOS software on your iPhone, iPad, and iPod touch - Apple Support
http://support.apple.com/en-us/HT204204
Update the iOS software on your iPhone, iPad, and iPod touch
Learn how to update your iOS device wirelessly or using iTunes.
iOS software updates introduce new features that let you do even more with your iPhone, iPad, or iPod touch. Be sure to keep your devices up to date so that you don't miss out on the latest features.Before you update
Back up your device to iCloud or iTunes.
If you use your device's Personal Hotspot for your computer's Internet connection, update your device wirelessly or connect your computer to another network.Update your device wirelessly
The easiest way to update your device is wirelessly, also called “over the air.” Here’s how:
Plug in your device to a power source.
Tap Settings > General > Software Update.
Tap Download and Install. Updates might download automatically while your device is connected to Wi-Fi and a power source.
Tap Install, or tap Later to install the update later. If you use a passcode, you'll need to enter it before installing the update.
If you have some free space, but not enough to update over the air, you can either update using iTunes or delete content manually from your device. Whether you use iTunes or update over the air, you'll have the same amount of free space on your device after you update.
Some iOS software updates aren't available as over-the-air updates. VPN or proxy connections might prevent your device from contacting the iOS update servers.Update your device using iTunes
If you can’t update wirelessly, or if you want to update with iTunes, follow these steps:
Install the latest version of iTunes on your computer.
Plug in your device to your computer.
In iTunes, select your device.
In the Summary pane, click Check for Update.
Click Download and Update.
If you don't have enough free space to update using iTunes, you'll need to delete content manually from your device.
Find out what to do if you get other error messages while updating your device.
Last Modified: Jan 12, 2015
Hope this helps ...
- Judy -
I am having trouble with my iPad, i can start it, but the iPad does not work. i tried to use the power and home button at the same time, the apple logo appears, but the iPad does not work. What am I suppose to do?
After the Apple logo appears, what happens then? Can you hear any sounds or if you tap on the screen, does it seem like apps can open or are you just seeing a black screen? You might have a hardware problem, but you can try restoring the software and see what happens.
Read this in its entirety before you do anything. Make sure you read the sections at the end about using recovery mode.
iTunes: Restoring iOS software - Support - Apple -
When I charge my ipod, the apple symbol comes up as if it was turning on, then it goes black and repeats the process. Sometimes it gets to where I have to put in my 4 digit code to unlock it then goes black, any suggestions on why it does this?
Does it work OK otherwise?
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Try another cable and USB port and/or charging source
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
I put my iPod charging, but it wont charge. The Apple logo appears on the screen for five seconds and then it goes off again. Afterwards, it does it again and again and again. I can leave it 1 hour or day charging and it will be doing this the whole time. What should i do????????????????????????????????????????????????????????????????????????????? /
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
and
Not Charge
- See:
iPod touch: Hardware troubleshooting
- Try another cable. Some 5G iPods were shipped with Lightning cable that were either initially defective or failed after short use.
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
I have an iphone 4 . It's had a new front and back screen fitted after a bit of a bang . Now when turned on the apple logo appears on the screen and then goes off. Then appears again etc etc etc .
It won't go any further . Any ideas as to what else may be an issue or has anyone else had the same problem and what was the outcome . If I back up to iTunes will I be able to back up my information without any activity showing on the screen !! I'm lost without all my information . I haven't backed up to iCloud for at least 5 months. Can anyone help me PLEASE?????Sorry. We can't help you. It's no longer an iPhone. Apple won't touch it.
Take it to whoever replaced the screen and see if they can help you.
iPhones are not user servicable and Apple does not sell iPhone parts at all. I'd be surprised if you were actually able to back it up at this point. It sounds like it's completely borked. -
I tried updating my iPod touch to the newest update. But my iPod was unable to complete the update. Now my iPod doesn't turn on completely. The apple logo appears but then the screen goes blank. I've tried charging it, letting it discharge, I've tried things I found on the internet but nothing seems to be working. What can I do?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
Original text by lllaass
-Ethan -
When I use Siri, my screen goes blank and the apple logo appears and disappears. I've reset it, but problem still occurs. How can I fix this?
Did you reset your iPad like this: Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart.
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I have got a 13 inch MacBook Pro and it got stuck in a loop so I switched it off by holding the power button down and now when I switch it on the apple logo appears then I get a blank slot at the bottom of the screen then the circle appears and rotates and then it switches off again, I have tried starting it again with the system disc that came with it when it was new but it makes no difference. Is there a sequence that I can use to force it to start.
Sorry. We can't help you. It's no longer an iPhone. Apple won't touch it.
Take it to whoever replaced the screen and see if they can help you.
iPhones are not user servicable and Apple does not sell iPhone parts at all. I'd be surprised if you were actually able to back it up at this point. It sounds like it's completely borked. -
I turned off my iPod touch and when I tried to turn it back on, it won't load and just sits on the black screen with the Apple logo.... HELP!!!):
Try a Reset...
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
Restart / Reset
http://support.apple.com/kb/ht1430 -
i have erased my all phone contact list and then the message comes that it will be deleted with in an hour. but now my phone is not starting and only the apple logo appears on the screen. what should i do now..!
That number is for an apple server in the UK that is used for iMessage activation. A hidden SMS is snet to that number when you turn iMessage on and is used to verify your phone number. I suggest you turn iMessage off. In settings/phone turn on dial assist. Check with your carrier to see if you can send an international SMS as you end that possibility to activate iMessage. Rest your phone (Hold down the Sleep/Wake button and the home button together until the apple logo appears (ignore the ON/OFF slider) then let both buttons go and wait for device to restart (no data will be lost).) then turn iMessage back on.
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After clicking Safari prompt box to "Download Flash..." , I'm linked to the Adobe Flash Player Download page. I click the "Download Now". The page advance to next page in the download process but then immediately goes black and nothing happens. System preferences firewall is off and apps are allowed from anywhere and in Safari other plug ins are allowed and cookies are not blocked and pop up windows are not blocked. Why won't Flash Player download?
Don't DL Flash from web sites. If you have Adobe Flash installed it should be in System Preferences and you can find the latest version and download from there.
If you are installing for the first time,this is where to DL it.
http://get.adobe.com/flashplayer/ -
My Ipad won't start up. The apple logo appears and just stays on the screen. after a while it starts blinking every minute
Try recovery mode as described here.
Note you may have to try to enter recovery mode more than one time to succeed.
HT1808 -
Having resent my iPad using the Settings route, the Apple logo appeared onscreen and a line below it filled from left to right. When full, the device did nothing. I was able to switch it off and back on, only to see the same Apple logo and filled line. Even pressing the ON botton for a few seconds did nothing. The device is now inert, and I cannot access it. Please help!!!
Reset iPad and continue with Restore.
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.
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