My ipad mini won't get off the frozen lock screen
My ipad is on the frozen lock screen and I've restarted it 50 times
What's a "frozen lock screen?"
Similar Messages
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My Mac Mini won't get past the initial startup screen with the Apple logo. What can I do?
After a long distance move, my Mac Mini won't startup past the logo screen. What can I do?
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, boot from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 10. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
Mac Mini won't get past the apple startup screen
Hi,
Just returned from the long weekend and tried to boot up my mac mini. It seems it doesn't want to get past the apple startup screen and the icon on the bottom just keeps spinning.
Any ideas?
Thankscan you boot into _*safe mode*_ ?
( *click on image to enlarge* )
JGG -
Can't activate after latest iPad upgrade. Error message advises me to go to iTunes but it won't get off the error screen.
I am the original owner of an ipad and it woke it yesterday requiring me to activate it using the original apple id used to set it up.
It will not accept my apple id and password.
It does not show up in my icloud under devices.
I have tried hard restart (home + power) and itunes recovery.
I am out of ideas and have not found anything for original owners (as opposed to someone who bought it from someone else). I did see some posts from last year where a few people had the same problem and took it back to apple and got a refurbished unit given to them since customer service and engineering couldn't fix it. I was wondering if this was related to the recent ios8 upgrade. Anybody else have ideas or same problem before I hike down to the apple store for mercy? -
My 2nd generation ipod touch won't get off the 'slide to open' screen and won't let me slide to open. It shows the lock symbol at the top. This is my first time to have one so I'm a little lost... Is it fried or is there a trick to unlock and get it open? Yes, I'm an idiot when it comes to this stuff and I have no manuel to read and learn from. Someone please help!!!!
- First try resetting the iPod:
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Then try restoring the iPod via iTunes. First from backup and if problem persists, restore to factory defaults. -
my iphone 4 will not get off the apple logo screen.
I've been trying to rest it for several hours with no luck.
It also doesn't do anything when plugged into my mac,
itunes will not recognize it at all.
what should i do?
thank you !Try DFU Mode Restore. Open iTunes on computer, connect iPhone to computer, hold both Home and Power buttons for exactly 10 seconds, then release the Power button, keep holding the Home button, for about 20 seconds until iTunes recognizes iPhone in Recovery Mode. Then click the Restore button of iTunes.
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my macbook air won't get past the white apple screen. I've tried power cycling the batter but won't help
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
My Macbook won't get past the start up screen
Hey everyone
I have a Macbook that's about 3 years old. I did an software update yesterday and since doing it the computer won't get past the start up screen. There's just the Apple logo and the rolling ball thing. It's been stuck there for around 30mins and nothing changes. I'm not really sure what has happened but I was wondering if there is any way I can fix it.
Thanks for your time.
BevanHey Lyssa
I don't have a back up but I'm not to worried about that as it's my traveling computer and I only use it for the web and some word processing.
I don't have the disks with me right now as I'm away from home. I'm not sure what I had updated, I think there was a lot because I hadn't don't it in a long time.
If I can start it in safe mode what should I do?
Thanks.
Bevan -
Premiere was working very well...and this week it will not even get off the boot up screen. Help?
Premiere was working very well...and this week it will not even get off the boot up screen. Help? I can log in on my laptop and it works fine but now it will not boot up on my desktop
Moving this discussion to the Premiere Pro forum.
The Coach what version of Premiere are you using? Which operating system are you using? Do you receive any specific errors when you try to open Premiere? -
I need to restore my iPhone. Once in iTunes, I get an error message asking me to use my passowrd to unlock phone. The problem is that I can't get to the password lock screen. All I can get is the iTunes screen or the emergency call only screen.
yes did you buy it of somebody or a well known company such as apple or carphone warehouse?
and i mean the phone would have been activated in the first place with the sim card you get given when you first get the phone.
trying to activate the phone with another sim card that you did not get when you brought the phone may result in you not being able to activate it
no worries -
My iPhone 5 and iPad mini won't charge with the lightning cable. Worked fine for months until today.
My iPhone 5 will not charge using the lightning cable. It has worked fine for months then started beeping and now won't take a charge. Neither will my iPad Mini. Does anyone know know what the problem could be?
MY IPAD MINI WON'T CHARGE
I'm f*cking stressed about it. I don't want to tell my mom that my charger is not working because THIS ALSO DID HAPPENED TO ME LAST YEAR!
( I also did a research and found that people also encounter this problems other do by apple chargers for the 6th time! )
I DID THE TUTORIALS IN YOUTUBE AND GOOGLE!!!! but nothing happened
Like Putting a spring on the charger cable. and cleaning the lightning port
PLEASE HELP MEEEEEEEEEEEEEEEEEE -
Turning on and the apple chime is heard but won't get past the first grey screen
Turning on the Mac and hearing the chime but not able to get past the initial grey screen.
Hello Daryl,
Also let us know what Operating System you have on your Mac. -
Curve 8900 won't get past the T-Mobile screen on start-up
I am hoping that someone out there can help. My T-Mobile BlackBerry Curve 8900 does not make it past the T-Mobile screen on start-up. The battery was fully charged when this happened. Personally, I think it has to do with iHeart Radio crashing, but I could be wrong. I have tried to plug the USB cord into a rear port on my laptop and launch the Blackberry Desktop Manager to see if I could do anything, but nothing happens. The BB Desktop Manager does not connect to the phone, because it is not getting past the T-Mobile screen on start-up. Not sure what to try.
Hey VTX1300R,
Do you have a recent backup of you device? If so the you may want to try to do a reset to factory on the device. Have a look at this article to see how to do it. http://bit.ly/98bCNO
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)! -
As the title says, we changed to fiber optics today (yay! so speedy) and all our devices (Macbooks, iphones) connect just fine. My ipad mini (about 1 year old) won't connect although it finds the network on the airport effertlessly and shows full signal bars as if it is connected. For all intents and purposes it looks like it is connected, but it isn't. I have done all the usual - turned on and off (router and device), forgotten network, renewed network lease, reset network settings, reset all settings, etc. Everthing! Still not working. Help please!!!!!!
Hello Tom,
So this is the Airport Forum. Hence when you were discussing your "Airport", one assumes you are referring to the Airport Extreme or Airport Express (ie - http://www.apple.com/airport-extreme/ or http://www.apple.com/airport-express/). It is slightly confusing when Apple refers to the Airport being the wireless in devices as well as their wireless routers.
It would help us if you told us what type of connection, for instance I live in the UK and have Fibre Optic (to cabinet) and have a cable modem from Virgin Media, which I have then connected (via ethernet) an Apple Airport Extreme (6th Gen) to distribute the internet connection and my local LAN.
Maybe you had ADSL prior and are now on Fibre via cable? -
My iPad mini won't connect to the internet but other devices connect perfectly fine. please help!
My iPad min wont connect to the internet but other devices work perfectly fine i tried
to:
Reset my iPad
Reset network settings
Restart my iPad
But none of them worked
please help me
iPad mini
IOS 8.1.3Her's what I did---- Go to WiFi where connection name appears .
Open connection to see info.
Go down to where it says http proxy and turn that off.
go to main screen and connect to internet as usual.
Hope this works for you as well as it did for me!
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