My ipad mini wont download from my purchased items?
My Ipad mini will not download any of my songs or films from my purchased items via itunes - is anyone else having the same issues?
Can you download anything at all? New songs, new apps?
Try the basics.
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button..
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
If that doesn't work - sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in and then try again.
If none of that works - You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered.
If you still can't download from the purchase tab, I think it's time to restore.
Similar Messages
-
iPad mini wont allow in app purchases, it says can't connect to I tunes , my internet connection is good and restrictions is off. Also won't allow on iPhone or another iPad.
Howdy MrsAllison,
The article linked below details a number of troubleshooting steps that can help restore your iPad Mini's ability to connect to the iTunes Store.
Can't connect to the iTunes Store
https://support.apple.com/en-us/HT201400
Cheers,
Allen -
HT4059 my iPad mini cannot download books from iTunes - help
my iPad mini cannot download books from iTunes - help
Hi, debikay45.
Test to see if you can download a free application from the App Store. If this was successful, test downloading the book again. Try closing all open applications and power cycling the device, test the results. Make sure you have an active Internet connection. If these results were unsuccessful, see the steps in the article below that refer to iOS.
Isolate the issue: (Mac OS X, Windows, iOS)
Make sure the issue is with the iTunes Store only. (You need an Internet connection to access the iTunes Store).Open a secure website to test if you are online as is necessary for the iTunes Store. This also tests if the main ports 80 and 443 are accessible. If the website works but the iTunes Store does not, it is most likely a firewall blocking the iTunes software or servers. If this is the case, follow the steps in the "Blocked by software firewall" section below.
Test using another device.If possible, another device, ideally on a different network, would help troubleshooting any iTunes Store issues most efficiently. If another device on another network has issues, the iTunes Store may be undergoing maintenance, and will be available soon.
Test using another network.
Connect your computer or device to another network and testing helps determine the next step. This is also helpful if multiple devices are affected.
If your device can connect to Wi-Fi and a cellular network, larger downloads may not be possible over the cellular network.
If the issue disappears while connected to another network, you may need to work with your support options to open access to:
itunes.apple.com
ax.itunes.apple.com
ax.init.itunes.apple.com
albert.apple.com
gs.apple.com
ax.phobos.apple.com.edgesuite.net
mzstatic.com
Note: iTunes may use the fully qualified version of these addresses for additional security.
iTunes uses well known ports and these ports may need to be opened for iTunes: 80, 443, 3689, 5297, 5298, 5353, 8000-8999, and 42000-42999.
It is critical that your date, time, and time zone be correct:Windows:
Click Start and then click Control Panel.
Click "Date, Time, Language, and Regional Options" and then click Date and Time.
Click the Date & Time tab.
Make sure that the date and time settings are configured to use the current date and time and then click OK.
Mac OS X:
From the Apple () menu, choose System Preferences.
In System Preferences, click Date & Time.
Enable the option to "Set date and time automatically" if it is not.
Click the Time Zone tab and adjust the time zone to match your current location.
iOS:
From the home screen, tap Settings > General > Date & Time.
If the option exists, turn off Set Automatically.
Verify the time zone and time (in the status bar) are correct for where you are currently.
If not, adjust the incorrect setting accordingly.
If everything was correct and the option exists, turn on Set Automatically.
Remove any restrictions that may be causing the issue:
Windows:
It is recommended you use iTunes from an administrator account.
Refer to the Help documentation from Microsoft, contact your IT department, or visitsupport.microsoft.com for more information.
You can also check using iTunes Diagnostics if you are recognized as an administrator by iTunes.
Mac OS X:
It is recommended you use iTunes from an administrator account. To become an administrator account, from the Apple () menu, choose System Preferences.
In System Preferences, click Accounts.
You may need to unlock the lock in the bottom-left corner of the window to make changes. If you can unlock the lock, you are already an admin user.
Under the account you are using, it may say "Standard." Enable the option to "Allow user to administer this computer" to make the user an admin account user.
From the Apple () menu, choose Log Out.
Log back in and return to using iTunes. Test to see if the issue is resolved.
iOS: Restrictions can limit your ability to purchase some content. Check restrictions via Settings> General > Restrictions if you're unsure about those settings.
After isolating the issue to iTunes by following the above steps:
If the issue still occurs and iTunes displays an alert message with a specific code, please see the section below titled "Specific Conditions and Alert Messages" for additional troubleshooting steps.
If the issue is still not resolved and there is no specific code or alert message, you can visit the iTunes Store Discussion Board to try to find additional information for help resolving your issue:
You can also contact AppleCare to discuss your support options. Depending on your product’s coverage status, you may need to pay for support.
iTunes Store Discussion Board (Mac)
iTunes Store Discussion Board (Windows)
New routers or a new Internet Service Provider (ISP) may limit your ability to connect to iTunes Store. Let your router manufacturer or your ISP know about the ports and servers in this article and confirm that they are compatible.
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/ts3297
Cheers,
Jason H. -
We have two iPads. mine is the first one purchased. I opened iTunes to put some photos from the Mac to my wife's iPad. I plugged in my wife's iPad. Both ipads have the same apple id and password. iTunes synced everything from my iPad to my wife's iPad. Now we have two identical iPads looking like mine. Everything on her ipad seems gone and replaced with mine, all her recent holiday photos, emails, settings, etc etc seem gone.
I'm toast!
Help!!
LJHow to use multiple iPods, iPads, or iPhones with one computer
http://support.apple.com/kb/HT1495
How to Share a Family iPad
http://www.macworld.com/article/1163347/how_to_share_a_family_ipad.html
Using iPhone, iPad, or iPod with multiple computers
http://support.apple.com/kb/ht1202
iOS & iCloud Tips: Sharing an Apple ID With Your Family
http://www.macstories.net/stories/ios-5-icloud-tips-sharing-an-apple-id-with-you r-family/
How To Best Use and Share Apple IDs across iPhones, iPads and iPods
http://www.nerdsonsite.com/blog/2012/06/07/help-im-appleid-confused/
Cheers, Tom -
I used the digital download from my purchased Blu-Rays and they will not sync with either my iPad or iPhone 4, saying they did not transfer because I am not authorized on this computer. I tried de-authorizing and re-authorized my MacBook Pro alreadydigial
I just got a Touch 32GB yesterday and ran into the same problem. I have two PCs in the house that I can sync my iPods on, but I normally use one that DOESN'T have an internet connection, so that the one that does is free for others to use ... a great argument and tension solution, btw.
Anyway, I hooked up the older "iTunes" PC to the net for a first-time sync with the Touch, and ran into this problem. First it kept detecting the Touch as an unidentified iPhone, then I couldn't sync my classic either. Then I found a post here about how when multiple USB ports running off same USB controller seem to screw with the Touch/iPhone syncing.
So I disconnected all but 2 of my USB 2.0 slots (the Touch & the Portable HD with my iTunes Library) and now it's working perfectly. I don't know if this will solve your problem, but it might be worth a try. -
i have an 08 apple desktop and my ipad mini wont connect with my itunes and i cant find updates to fix this what do i do?
From Apple's website and printed on the box the mini came in:
Syncing with iTunes on a Mac or PC requires:
Mac: OS X v10.6.8 or later
PC: Windows 7; Windows Vista; or Windows XP Home or Professional with Service Pack 2 or later
Download iTunes at www.itunes.com/download
You will have to update to at least OS X 10.6.8 or later, otherwise known as snow leopard. -
I recently authorised my new computer and Synced my Ipod but new purchased tunes wont download from Purchased library to the ipod. I have preferences set to automatic download when connected as well. Any ideas?
Hello huttmark
If transferring the purchases is not working for you, then try just going to the iTunes Store and looked in the Purchases section to get your songs and other media downloaded. Check out the article below for more information.
Download past purchases
http://support.apple.com/kb/HT2519
Regards,
-Norm G. -
Games I bought years ago, Texas Holdem and iQuiz will no longer transfer to my iPod Classic. They show in my computer "Apps" but they won't transfer. They no longer show that they can be "Re-Downloaded" from "Previously Purchased" they don't exist there.
Have you seen this article?
Syncing and troubleshooting iPod games
B-rock -
i no longer have video capability on my ipad mini after downloading ios7. has anyone else had this problem?
Describe the problem. Won't show videos? Won't take videos? Or other?
Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Cheers, Tom -
QUESTION from an American in India:
How do I find the screen with my personal iPod (my name's iPod) so I can download from my purchased or free songs/pods from my computer? My iPod has opened to that for 3 years and this week I can't find it: not on purchased page or on Apple store page.See:
Recovering your iTunes library from your iPod or iOS device: Apple Support Communities -
Ipad mini wont connect to BT Infinity
Just gone on BT Infinity and my daughters iPad mini wont connect to the home hub 5 all other devices in the house including an iPad 2 connect fine. I have changed channels on the hub and been on to BT with no answers. Can anyone help please?
Just gone on BT Infinity and my daughters iPad mini wont connect to the home hub 5 all other devices in the house including an iPad 2 connect fine. I have changed channels on the hub and been on to BT with no answers. Can anyone help please?
-
Ipad mini wont charge or connect with itunes
Ipad mini wont charge or connect with itunes? Pls help?
Device not recognized
http://support.apple.com/kb/ts1538 -
My mac mini wont boot from disk
My 2010 Unibody Mac Mini wont boot from disk, i need to open disk utility to repair my drive but it wont boot, any ideas?
it started yesterday, and nope, not changed anything apart from the apple update for S.L. a week or two ago, and its stuck at the spinning gear, this has never happened before
-
I tried to download something from my purchased items but it won't let me!
I tried to download something from my purchased items by clicking the small cloud with an arrow in it. Then a message came up telling me that it had already been purchased and if its not in my library to go to my purchased items!!! I already did!! Help!
The link below may help.
https://sites.google.com/site/appleclubfhs/support/advice-and-articles/app-store -downloading-older-versions-of-apps-ios -
Tried restarting download from the "Purchases" tab but the app comes out with "an error ocurred " message and I the button next to it is grey without any text or action. Please help, cannot dowload bad piggies game
Hi aaronvilla,
Sorry to hear you are having issues with your iTunes Store purchase. The following information should help you with this:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
To report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Hope this helps ....
- Judy
Maybe you are looking for
-
Changing the Hierarchy of File organisation in iTunes Media.
Hi All, Am sure many are facing this issue that i have, from what posts I've seen so far. It's the issue of having sorted or organised your music with iTunes, and when you need to move songs to your phone or back up external HArd Disk, we need to mov
-
Enable Recycle Bin on mapped network drives
A few years ago I discovered how redirected user profile folders in Windows get Recycle Bin protection, even when the folders are redirected to a network location. This was a huge find for me, and I used this feature to add Recycle Bin coverage to so
-
What was fixed in the BIOS v2.10 for Portege M400
Can anybody point me in the direction of a page that documents what is included/fixed in the new BIOS?
-
I am trying to find out how to copy the image on my existing hard drive to my new hard drive before I install it so it will be like I didn't do anything. Thanks for the info. on changing it.
-
No Web Authentication - but excluded client with reason code 4
Hello, we are using a WLC 4400 with Software Version 5.0.148.0 and WCS Version 5.0.56.2. Access Points are AIR-LAP1131AG-E-K9. We have problems with one client (Windows XP SP3). The computer loses the wireless connection all the time, but we don't kn