My Ipad no longer connects to the internet
My Ipad no longer works with the internet. I can connect to my 4g wireless wifi but cannot connect to any web page. I have tried shutting down my wifi and have turned the wifi off and on serveral times on the Ipad but I can no longer go to any web page
Hello GrizRich,
Thank you for using Apple Support Communities
I would recommend 2 articles for this, first iOS: Troubleshooting Wi-Fi networks and connections found here http://support.apple.com/kb/TS1398
Restart your iOS device.
Tap Settings > Wi-Fi and locate the Wi-Fi network to which you are connected. Then tap > and Forget this Network. Try to connect to your desired Wi-Fi network again.
Note: You will need to enter your Wi-Fi password again if your desired network requires one.
Turn your Wi-Fi router off and then on again2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
Update your device to the latest version of software.
And then this section at the bottom if needed:
Unable to access the Internet while connected to Wi-Fi
If you are using a public or commercial network that requires a login or subscription, see this article for more information.
Check to see if you have a self-assigned IP address:
Tap Settings > Wi-Fi and locate the Wi-Fi network to which you are connected. Then tap >.
If your IP address is 169.254.xxx.xxx, see this article.
If you do not have a self-assigned IP address, see if other Wi-Fi devices on your network have Internet access.
If they do not, consult with your network administrator or ISP for further assistance.
If they do, reset network settings on your device by tapping Settings > General > Reset > Reset Network Settings.
Note: This will reset all network settings including: previously connected Wi-Fi networks and passwords, recently used Bluetooth accessories, VPN and APN settings.
And if the device providing the 4G Wifi, then this article I would look at next if the issue persists:
iOS: Troubleshooting Personal Hotspot
http://support.apple.com/kb/TS2756
Cheers,
Sterling
Similar Messages
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My ipad will no longer connect to the internet. Everything else does.
My ipad 1 will no longer connect to the internet. Everything else does. and nothing new was done to the ipad. It's running ios 4 and was fine since the day it came out.
Emma-
In Safari, press on the Bookmarks icon and select History. Then press on Clear History at the top of that menu, and see it there is any improvement.
If not, try unplugging your WiFi router for a few seconds. Then reset the iPad's network. Go to Settings-General-Reset-Reset Network Settings. You will need to reconnect the iPad to WiFi.
Fred -
Since updating my ipad it will no longer connect to the internet
since i've updated my software on my ipad it will no longer connect to the internet. my husbands iphone will not connect either. my laptop connects immediately and my internet signal is full strength. is there something we are missing?
Hello dchoffa,
Thank you for using Apple Support Communities!
I would start with this troubleshooting from the article named:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
Be sure you're in range of your Wi-Fi router (access point).
Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your W-Fi setting is dimmed, follow these steps.
Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
Restart your iOS device.
Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
Tap and Forget this Network.
Try to connect to your desired Wi-Fi network.
Note: You may need to enter your Wi-Fi password again if your network requires one.
Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
Update your device to the latest version of software.
Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.
If the above troubleshooting does not resolve the issue, I would next try the troubleshooting in one of the other sections down toward the bottom that fits your scenario.
Regards,
Sterling -
Who can shed some light on my ongoing connection problem.
After upgrading my iPad Air with IOS 7.06, I could no longer connect to the internet.
I have 2 MacBooks Air, 1 ipad mini and one iPhone 4S running on the same network, and they are all connected to the net and function well.
So I cleaned up the ipad completely, installed the latest firmware and reinstalled my apps : no connection.
I tried all things of resets and forgets. No result.
I have been fondling with my Airport Extreme 5 , but that did not help much.
This morning I went to a neighbor , hooked my ipad air on his network, typed the password and the thing all worked fine.
I have tried to connect the ipad air as an ethernet client, but that did not work. „Not enough power“ was the statement
Ideas anyone ?Yes I tried this manyfold. But did not work. Reading on, I took Tesserac's advice. Shut down router and computer.
Start router after 15 minutes and wait another 10 minutes before starting the computer.
Et voila.... everything is back in working order,
Regards form Curacao, Dutch Caribean.
Pete van Linden -
Am trying to upgrade iPad 2 to 6.1.2 and it shows error like "Unable to verify Update" you are no longer connected to the internet. But am connect to my wi-fi. Can somebody throw some light on this.
============================================================
Throws error saying
"Unable to Verify Update"
iOS 6.1.2 failed verification because you are no longer connected to the internet
============================================================
Can anybody please respondTry this and see if it resolves the issue.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
Then try again. -
I have problem with my ipad , when i want to update ios 6 to 6.0.1 this message appear " unable to verify update , ios 6.0.1 faild verification because you are no longer connected to the internet" but my ipad is connected . Plz help me .
Not very helpful but I have the same issue. Plugging in and doing the update via. iTunes will probably work but I find that whole experience annoying (downloading apps not on the Mac, etc..)
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I have a iPad 2 I brought it yesterday and it has an update for iOS 6.1 but it won't let me download it. It keeps saying your no longer connected to the Internet but I'm connected to my wifi. Can you help please
Hi Blueandpink,
If you are running iOS 4, you will need to update the iPad via iTunes on your computer (can't do OTA updates unless you have iOS 5 or higher).
If you have a first generation iPad, unfortunately you won't be able to update to iOS 6 (iOS 5 is the highest you can update to on the original iPad).
If you are on an iPad 2, 3, or 4th generation with iOS 5 and it still isn't working, try holding down on both the Sleep AND Home buttons at the same time for about 10-15 seconds (ignore the red slider button). Keep holding it until the Apple Logo appears. When you see the Apple logo on the black screen, let go of the buttons. This “reset” fixes a lot of iPad issues and might work to resolve the update issue. Try updating again.
Hope this helps!
~Joe -
after update to the latest version on my ipad, it no longer connects to the internet nor can i send emails. when plugged in to sync with itunes, it remains 'stuck' at syncing step 2 of 7 backing up. has anyone had similar problems? any solutions?
I had this problem. I held down the power switch to power down completely. Takes a few seconds. Then use the power switch to turn on. Might take a couple goes.
Kirk -
I am trying to update my software on my ipad 3rd generation...Even though I am connected to the internet, I get and error message saying, "iso 6 failed verification because you are no longer connected to the internet" Can anyone help?
Connect to iTunes on the computer you usually Sync with and “ Check for Updates “...
See the Using iTunes Section Here...
How to update your iPhone, iPad, or iPod touch -
I followed the directions to install the IOS 7.0.6 update to my Ipad Mini, but when I click on install and agree to terms & conditions, it says it is unable to verify the update because I am no longer connected to the internet. Not true. Help.
Ok, got it now. I turned the Mini off and rebooted. Seems to be working fine now.
-
My iPad mini iOS version is 6.0.2 which I can't upgrade to iOS 7. Message displayed during verifying upgrade is "Can't verify upgrade because you are no longer connected to the internet". This happens again and again though I am connected to the internet through wifi. What should I do?
Reset the iPad and try again. Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
Reset your router and try again. Unplug your router from power for about 30 seconds then plug it in again.
Try another WiFi Network. Go to a friend's house, a library, anywhere else that you can use a trusted WiFi network.
Try updating using iTunes on your computer. -
i am trying to connect to my friend's wifi, i have a very strong signal indicated on my ipad, but cannot connect to the internet. Yesterday i connected without any problem, can anybody tell me why i cannot connect today?
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
• Launch Settings app
• Tap on Wi-Fi
• Tap on the blue arrow of the Wi-Fi network that you connect to from the list
• In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
Safari no longer connects to the internet
I upgraded to OS Yosemite in my iMac (must be approaching 4 years old) and everything has been working fine. Had a couple of applications where they closed unexpectedly, but nothing major and things have continued as they always have. Apps have also automatically updated. As of today, Safari will no longer connect to the internet and I keep getting the classic "the server unexpectedly dropped the connection" blurb and I kept being told that a disk that I hadn't put in the machine is not being recognized.
I'm typing this on my MacBook Air so I know that Safari can work fine (also having no problem with my iPad or iPhone) and there is no issue with my ISP' modem (I'm with Virgin Media), connector or Netgear wireless router. Tonight I have performed a recovery install and now I have this annoying message saying how I need a particular Java plugin, which I can't sort out because Safari can't connect to the internet. I have also performed a router reset, without remedy.
Logically, as I see it, the issue lies with Safari, and due to it being the only internet access on my iMac, I can't even download Firefox or access the App Store so looks like I can't update. A friend is also having the same issues with his iPad, so I know this isn't just my iMac
Looking for some answers here? Anyone?
ThanksPlease read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2. -
how do i wipe my old phone if it can no longer connect to the internet? I enter my passcode and apple id, but 'verification fails' as there is no internet connection???
Hi, JTCW33.
Thank you for visiting Apple Support Communities.
If you still have possession of the iPhone you wish to wipe, here are a couple articles that will walk you through the process.
What to do before selling or giving away your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT5661
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
If you no longer have access to your device, it will need to be connected to the Internet in order to remote wipe the device.
iCloud: Erase your device
http://support.apple.com/kb/ph2701
Cheers,
Jason H. -
I have updated my iPad, my wife's iPad, but both our iPhones (5S) and (5C), give the following error every time we try.
"Unable to verify update. iOs 8.0.1 failed verification because you are no longer connected to the internet."
We are obviously connected to the internet because the updated downloaded on all 4 devices, but the iPhones will not go the next step.
Wifi ok
Connection ok
Help ...
MarkApple has pulled the iOS 8.0.1 update due to problems.
iOS 8.0.2 will be released in "the next few days".
Loss of cellular service or ability to use Touch ID after updating to iOS 8.0.1 on iPhone 6 or iPhone 6 Plus
We have a workaround for you if you have an iPhone 6 or iPhone 6 Plus and you lost cellular service and Touch ID functionality today after updating to iOS 8.0.1. You can reinstall iOS 8 through iTunes by following the instructions below. We are also preparing iOS 8.0.2 with a fix for the issue, and will release it as soon as it's ready in the next few days.
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