My ipad pick ups the wi-fi signal but not the router settings and therefore will not connect to the internet, what am I doing wrong?

Question

I only bought the Ipad 2 yesterday, and as of yet have been unsuccessful with connecting the Ipad to the internet.  I have followed all of the instructions provided and have contacted both the provider of the Ipad and my internet service, all to no avail!  The Ipad shows that it is connected to the wi-fi but on checking the details on the selected IP address the number begins with 169 (I understand that this could be the problem) however when you ask for "renew lease" it doesn't change the number.  The Ipad is also not picking up any of the router details.  Hope I've provided enough info for any help!

Answer 1

The problem could be due to your router or your iPad. To isolate the problem test your iPad on some other networks.
If it has problems on other networks your iPad probably has a problem. You could try Settings > General > Reset > Reset Network Settings to see if that corrects the iPad problem. If that does not help your iPad may need repair/replacement. Contact Apple to resolve.
If the iPad does not have problems on other networks the problem may be in your router. You could try restarting your router (remove power to it for 30 seconds and restart) to see if that helps, however, there could be a firmware problem in your router. Check the manufacturer's support Web page to obtain the latest firmware for your router.
If you need more help please give more details on your network, i.e., your router make, model and version, the wifi security being used (WEP, WPA, WPA2), etc.
See also http://support.apple.com/kb/TS1398