My IPAD said it became "disabled" yesterday and told me to "try again" in 36 minutes. It's been 12 hours and now it won't turn on. When I try, it flashes a screen showing an ICON indicating connect to ITunes. Help! How do I reset?
My IPad indicated yesterday that it was "disabled" and told me to "try again" in 30 minutes. It's been over 15 hours and it won't turn on. When I try to turn it on, it gives me an Icon message indicating that I need to connect the Ipad to a ITunes. How do I reset or "enable" it to begin working again? Thanks very much.
You will probably have to restore via Recovery Mode as suggested above. The passcode locked you out (I assume) and you can't bypass it in order to restore the conventional way. Read the instructions here.
http://support.apple.com/kb/ht4097
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My iPhone 3GS stuck and i cannot switch it off. Screen shows an USB plug connecting to iTunes.
this usually appears when your iphone is not registered correctly with apple/itunes so plug it in to your computer and try setting it up if it gives you the correct prompt. if not try to restore and sync. usually tis problem appears when your iphone has no sim card or is not registered correctly. in this case you need to contact your carrier and set up an account. if you are trying to use it without a service or sim card then unless you go through some sketchy program of hacking it it is worthless to you without a sim or service plan. i have the original iphone1 i got from a buddy of mine i used as an ipod before getting an iphone4 and if i took the sim out this message appears. if you do have a sim and a service plan than there might be a problem with the phone reading the sim card you you can go into your service provider's store and request a new sim to see if that works.
I am sorry if none of this is helpful for i have no other suggestions. -
my macair won't turn on. when I try to turn it on, the white screen appears. But instead of the apple logo, there is a flashing folder that has a question mark on it. how do i fix this?
Try this.
Erase and Reinstall OS X
Note: This will delete all data on the disk. Back up important files before continuing.
Erasing and then reinstalling OS X can give you a fresh start, making your computer exactly as it was whenever you received it from Apple. This can solve various problems such as corrupt system files.
Shut down the computer by going to Apple () > Shut Down…
Select Shut Down or allow the computer to shut down automatically.
Plug in the MagSafe power adapter into a power source and then connect it to your Mac if you have not already done so.
Press the Power Button to turn on the computer.
Press and hold both the R and Command (⌘) keys on the keyboard until the Recovery partition loads.
Select Disk Utility and then choose Continue.
Select your startup disk (Macintosh HD by default) from the left.
Select the Erase tab.
Choose the Format pop-up menu and choose Mac OS Extended (Journaled), enter a name for your disk, and then click Erase.
After the disk is erased, choose Disk Utility > Quit Disk Utility.
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Follow the instructions.
I hope I solved your question.
Austin -
I have a Windows XP Home Edition computer. I recently attempted to upgrade iTunes to v10.7. It loaded and installed OK, but now it won't run. When I try to launch it, it gets aborted by the windows Data Execution Prevention software. Any ideas?
Yes, this did solve the problem. But I had some trouble updating QuickTime. It failed, with the installer complaining that it did not have the required permissions to install the files it needed in the program directory. I got it to work by telling it to install the files to another directory. All seems well now - Thanks!
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I have an IPhone 4 that turns off on its own. When I plug the phone into an outlet, it says to connect to iTunes. When i connect my phone to itunes, the screen displays the apple icon and doesn't connect to iTunes. I need to backup info on this phone so I can apply my back up to a new iPhone. Is there any another way i can do this? My older phone will not show it's connected to iTunes. I used iCloud on the phone with problems, but I didn't back up all the info thru iCloud. Is there another way to back up?
Sounds like your phone is in recovery mode. In this case, all data on it is gone. There's nothing to back up.
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My ipad is locked up with the screen showing a picture of the usb port with an arrow to itunes.
Then connect your iPad to your computer and use iTunes to restore.
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i need to know how can i fix my phone, after it gave me the black screen with the connect to itunes logo!!!!!!!! I NEED THE PHONE, and i can't have another one now, it is night!!!!!
If you are seeing the "Connect to iTunes" logo, then your device is in Recovery Mode, and you will need to restore it:
If you can't update or restore your iOS device
iOS: Back up and restore your iOS device with iCloud or iTunes
Cheers,
GB -
My iphone won't turn back on after it fell off the charger. When I plug it back into the charger, the screen with the apple icon pops up and it buzzes and just keeps repeating the same two steps. What can I do? Help!
Try these steps: http://support.apple.com/kb/ts3281
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This happened after I did a software update on my phone about a month and a half ago. My phone will randomly shut off by itself and wont come back on. I had spoke with an apple repair person over the phone who told me to hold in the home button and then plug it into my computer. When the iphone said that there was an error and gave him a code he suggested that I send it in. So I did and about a week and a half later I get it back and its on. Yet the problem still occurs. It shut off twice in the same day and for several hours would not come on. When it did I called apple again and they ran a diagnostic on my phone and said it was a software issue. So then why was it not fixed? They told me they could not duplicate the problem. And now it happens about once or twice a week now. And its happening right now. I have it plugged into my computer and the apple logo with a bar below it has been on for about 20 min now. And itunes is still saying "waiting for iphone."
Hello Elliiee,
The steps detailed below can help stabilize your iPhone.
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If the display turns on, go to step 4.
If the display remains black, go to next step.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
My issue is still not resolved. What do I do next?
Contact Apple Support.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Cheers,
Allen -
I really need help with this question. Can someone please shed some light on this subject.
Let it dry thoroughly in a very dry environment for a couple of days and then try to charge it for more than 15 minutes. Then try to power it on again. I did the same and after two days my phone turned on and although I could not make calls or use data, and the screen was erratic, I was able to connect to iTunes with my Mac and do a backup of both contacts and stuff like photos, settings, etc. afterwards I was able to restore my new iPhone from the backup and I got almost everything back including notes.
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Help
If you own an iPad 1, it cannot be running iOS 6 as your profile indicates above. The highest iOS supported on the iPad 1 is iOS 5.1.1.
Anyway, this should help with the password issue:
http://support.apple.com/kb/HT1212 -
Becoming an annoying problem..
Did you press trust this computer?
Try some of these:
trust computer
Make sure your firewall is off
Try plugging into a different slot
Take passcode off of the phone -
I just bought an iPod nano 7th Generation. When i connect it to my laptop, it doesn't recognize the ipod. I tried charging it but when I hold the power button, nothing happens. I don't want to have to return it. Please help me!
Hi dnix257,
Welcome to the Support Communities!
What version of the Windows Operating System do you have?
What version of the iTunes software?
The troubleshooting steps below may help you with this:
Apple - Support - iPod nano - iTunes Troubleshooting Assistant
http://www.apple.com/support/ipodnano/assistant/itunes/#section_1
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/TS1369
Cheers,
- Judy -
My phone ran out of charge last night and now it won't turn on when I charge it!
I've left it charging for about an hour now, the charger is brand new so it can't be that, and I can't restart it because my lock button is broke:(( anyone know what might be wrong or what I can do to sort it out:(
Typically you would want to reset device however since you can not.
Perhaps trying other wall outlets. -
I reset all contents and settings on my ipad and it won't turn on, when i try to open it the apple logo appears and then nothing happens
Hi how did you resolve this problem
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