My ipad screen freeze and i can't enter my passcode, my ipad screen freeze and i can't enter my passcode
When i play a game suddenly my ipad locked and it freeze on my screen so i can't enter my passcode.i try press button turn off i can't touch the slide to power off.it happens yesterday untill now i can't use my ipad.Needed ur help pleeasee.....
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
Similar Messages
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My husband's new ipad is frozen. We can not slide to unlock or turn it off. A pop-up appears in center of screen that says "this ipad has not been backed up. Backups happen when this ipad is plugged in, locked, and connected to the internet." Can someone tell us what to do. Holding the power buttons down did no good.
Thank youFrozen or unresponsive iPad
Resolve these most common issues:
• Display remains black or blank
• Touch screen not responding
• Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Cheers, Tom -
My ipad screen is blank, ive tried to do the suggested help pages, of back up and restore, but the ipad has a passcode, which i cant type in a the screen is black. how do i overide?
thanks lizTry this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
Frozen or unresponsive iPad
Resolve these most common issues:
• Display remains black or blank
• Touch screen not responding
• Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen, not responding, how to fix
http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
Black or Blank Screen on iPad or iPhone
http://appletoolbox.com/2012/10/black-or-blank-screen-on-ipad-or-iphone/
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
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‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
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Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
I have iPad air, screen freezes after FaceTime call and cannot get back to home screen, have to power down and turn back on to get back to home screen. What am I doing wrong?
Hi RWD2,
Welcome to the Support Communities!
To resolve your issue with Facetime freezing when you end a call, I would try the first three steps in the article below.
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
Resolution
If a single application is not responding or stops responding when it opens, you can force it to close.
If the device is unresponsive or if certain controls aren't working as expected, restart your device.
If the device remains unresponsive or does not turn on (or power on), reset your device.
If you are using Wi-Fi, it may be helpful to try these troubleshooting steps as well:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398?viewlocale=en_US
Reset network settings by tapping Settings > General > Reset > Reset Network Settings.
Note: This will reset all network settings including previously connected Wi-Fi networks and passwords
iOS and OS X: Recommended settings for Wi-Fi routers and access points
http://support.apple.com/kb/HT4199
I hope this information helps ....
Have a great day!
- Judy -
Using iPad mail program I have a draft of an email. I have attempted to "cancel" this and "delete draft" but the email stays on my screen. How can I exit this so that I can use other email functions?
Try closing the Mail app completely and see if it works properly when you re-open the app : from the home screen (i.e. not with the Mail app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Mail app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
If that doesn't work also do a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot. -
As I mentioned, the screen is black and unresponsive. However when ever I plug it into either my charger or my lap top it will make the expected sounds, it also [when plugged into my computer] opens up iTunes how ever the device can't be seen on the side bar. So far to resolve the issue I've tried.
- Attempting to turn it on
- A reset using the home/sleep button and the power button
- Plugging it into my computer to see if I can get it working through iTunes [Which so far is fruitless]
- Holding 3 fingers down in the screen in case my screen curtain was enabled [Nothing happened with that either]
- Putting it face down over my knee and slapping the back in case a cable was lose [Done this repeatedly and nothing happened]
I don't know what's wrong with it and I've been searching for solutions for about 2-3 hour's now. I'm hoping someone here might be able to help me as I would like to go through as many options as possible before trying to take it into the apple store.
[Side note I had also just updated my iPad two nights before the problems began to occur to the iOS 8 technology.My version of iPad is the iPad 2 with 16GB of memory. I'm not sure how much information will be relevant but I'll give as much as possible is someone is able to help me.]Apple does not replace screens and your iPad is clearly out of warranty, not that accidental damage would be covered anyway. If you want to try to have your iPad fixed, there are 3rd party repair centers you can try. In your google search bar type the following:
"ipad repair "xxxxx"
Put your city in the "xxxx" for example, "tampa, fl"
There will likely be some options you could investigate.
Or, you could sell your iPad, even damaged to Gazelle.com and get yourself a shiny new iPad. And if you do, make sure you add AppleCare+ for $99. This not only increases your Apple technical support for two full years, but would get you up to two iPad replacements at $49 each. -
My ipad recognizes my home network but will not connect to the internet. When I click on AirPort/preferences at the top of the imac screen it says..."AirPort has a self-assigned ip address and may not connect to the internet". If this is the root of the problem,how can I change ip address?
Ipad will connect no problem to other networks.First thing you need I think is to get your iMac connected to the Internet.
Shut down your iMac and you iPad. Then power off your router. Wait 30 seconds and power up the router.
After the router indicates that it is connected to the Internet then start up your iMac and see if it connects. If the iMac connects to the Internet then your iPad should too.
If this power up sequence doesn't work you'll have to dig into the router setup to make sure it is working properly. -
Why does the screen on my iPad mini start jumping--larger, smaller--can't close apps. I reboot and still it happens. Any suggestions?
If the unit has NEVER been jailbroke, first try a system reset. It cures many ills and it's quick, easy and harmless... Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow the on-screen directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore, go into Recovery Mode per the instructions here. You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without being charged again. Also, if you have IOS-7, read this. -
So does this mean that I cannot have rotation lock off and the mute function off at the same time? In other words, can I have my screen rotate automatically as I hold my iPad in either portrait or landscape AND hear sounds from my apps at the same time?
In other words, can I have my screen rotate automatically as I hold my iPad in either portrait or landscape AND hear sounds from my apps at the same time?
Yes, you can. You can configure the Side Switch (above the volume button) either as Mute switch or Rotation lock.
Settings > General > Use Side Switch to: choose what you like the Side Switch to function as. -
I have tried a soft reset and uninstalling and reinstalling my email accounts. It crashed when I was trying to refresh my emails and a video emIl came through. Any advice please?
Hello Hobbit80,
Thank you for providing the details of the issue you are experiencing with Mail on your iPhone.
I recommend following these steps for an issue like this (you can skip 4 because it does not relate to the issue you are experiencing and any other steps you may have taken):
If a single application is not responding or stops responding when it opens, you can force it to close.
If the device is unresponsive or if certain controls aren't working as expected, restart your device.
If the device remains unresponsive or does not turn on (or power on),reset your device.
If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
Let charge for at least twenty minutes, then see if it starts normally.
If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
If the screen displays a red battery icon, continue charging the device until the battery is fully charged.
If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
Connect the device to your computer and open iTunes.
If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.
If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
If the above steps do not resolve the issue, contact Apple.
You can find the full article here:
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
If you get to step 5, I recommend backing up your iPhone before performing the restore:
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/HT1766
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I just got my Mac Pro repaired from Apple but I am experiencing the same issue: Screen freezes and shows funny rectangular bars. I shut it down manually and when I try to turn it back on it beeps 3 times. I know its the RAM but is there a way I can fix it
If you just got it back and it isn't fixed or something else is wrong with it take it back and have them do the repair correctly.
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so i droped my mom's ipad on accedent while walking inside helping carry bags inside... and at fist no one really thought anything of it but we got inside and my stepdad went to check something on it and was like um... something wrong and i guess the fall put it into shock or something but we held down the 2 buttons and it light up but it was black and just with the back light on. And it still wont work so im not sure what to do... I know where the slide to turn it on is so i did that and it made the click noise to signal it was on and i pushed where an app would be and it went to it and made the music to the app... so it works but for some reason the screen is being all stupid... I really need to know if there is a way to fix the screen because if theres not im in a ton of trouble... please help!!!!
I doubt there is you dropped it and broken the screen
try holding the top button and the round button at bottom of screen
hold both until maybe an Apple logo appears if nothing after 20 secs
the iPad is toast
It can be exchanged at an apple store for around $249 to $219 depending on model
Apple do not do repairs
I would own up now before it gets more complicated -
The screen on my MacBook has just started flickering and shaking up and down while I am using it. The screen starts flickering, shaking, gets pixelated, begins to freeze, and eventually fades to white. Why is it doing this? How can I fix it?
It is a newer MacBook, just over 1 year. It is well cared for, hasn't been dropped, etc. I don't want to pay for expensive repairs for such a new computer, and I certainly can't afford a new one!
I've tried updating my system like the Support page suggested, but no improvement. The problem started just the other day, and is progressively getting worse.
.... as I typed this, it did it again. Only, this time it did not flicker and shake, but got 'pixelated' (pixels came up checkered-like darkened and lightened). It did this for about 2 minutes and then stopped after I did not touch the computer.... Now it is flickering... HELP!it means that it is not a hardware issue. Other then that, Im not too sure. Sorry I can't help you any further, but Im sure others members of this forum will read your question and be able to help you. Good luck
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I'm new to Mac, have had for approx. I put my iPhone and iPad and my wifes in iTunes and now when i start my system on. I now have a Guest user show up at the log on screen. Is this normal. And how can I take it off. Tried the help and no luck
Tatanka11 wrote:
I'm new to Mac,...
Then... You may find these Links of Interest and Value...
Show me how to set up my Mac.
http://www.apple.com/support/mac101/
http://www.apple.com/support/switch101/ Switching from PC
http://www.apple.com/findouthow/mac/
Enjoy your Mac... -
I was updating my ipad 2 and got it disconnected and its not responding,giving a blank screen with apple logo. when i connect it to itunes then it is giving an error that enter your passcode but the screen is blank how can enter my passcode?
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
Cheers, Tom
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