My IPad shows my old iTunes login for ICloud. I cannot remember the old password - is there a way I can retrieve it or reset ICloud login without it ?
I updated my ITunes ID and password, but my IPad2 keeps prompting me to backup on ICloud with the former ID/password. Support says to delete the current ICloud account, but I am prompted for the former password to do this. I cannot remember the former password nor find a way to retrieve it. How do I either change the ICloud login ID prompt or retrieve the former ID password ?
Hello alljnii,
Thank you for the details of the issue you are experiencing with your iPad 2. I recommend resetting the password for your old Apple ID to resolve this issue.
You can reset a forgotten Apple ID or iCloud password by going to the following link:
Apple - iForgot
https://iforgot.apple.com
If you have a rescue email setup for your Apple ID, the reset password email will be sent there and not your Apple ID email address:
When you provide a rescue email address, all future security emails, such as password resets from iForgot, will be sent to the address provided.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
You might want to check your other email accounts for the password reset email, including their Spam folders. If you continue to have issues, please contact our Account Security Team:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thank you for using Apple Support Communities.
Best,
Sheila M.
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