My iPad update to ios5 failed.

I backed up before I tried to installl, but now I have nothing. I can't even restore on iTunes.
I keep getting so far and then an error message. Getting help from Apple is impossible.

These are the instructions given to me by Apple technical support when I was unable to update the iPad's operating system and was subsequently unable to restore it using iTunes. I sometimes got error 1602 and sometimes error 1604, but my understanding is both of these errors relate to USB issues.
I am running iTunes on a Windows XP desktop system, so I can't say whether the same instructions will work for a laptop running Vista. But these steps have worked for me three different times.
1. When updating from a desktop PC, the iPad must be connected directly to a rear-panel USB port. Do not use a front-panel port or remote USB hub. (If your laptop has more than one USB port, you might try different ones to see if that helps).
2. Start the update process from iTunes. After it has downloaded the update, iTunes will attempt to install it to the iPad. Even if the iPad is connected to a rear-panel USB port, it may still fail again, leaving the iPad in an unusable state.
3. Leave the iPad connected and reset it by holding down both the Home and Power buttons until the Apple logo appears.
4. Leave the iPad connected, then close and restart iTunes. It will tell you the iPad needs to be restored. Follow the prompts to restore the iPad and wait for the operation to time out. You will get another error message.
5. Leave the iPad connected, then close and restart iTunes again. Follow the prompts to restore the iPad. This time it should work.
6. When the iPad has been updated, you may need to reinstall downloaded apps.
Hope this helps.

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This restore process starts and I see a progress bar on the iPad.
However iTunes comes up with an error message (translated from Dutch): "The iPad iPad cannot be restored. An unknown error code has occured (6)".
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Can anybody advice on how to I get my iPad running?
Regards,
Frans.

Only after submitting my question other answers were shown. The error code to which 6 refers is shown on the next page: http://support.apple.com/kb/TS1275
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I'm trying to update a 3g iPhone to ios5. I've managed to save a backup and download the new firmware. But when I try to load ios5 onto the phone, it only loads 10% and then stays stuck there. I've tried disconnecting it, and the only result I got was that now iTunes tells me to restore the phone. Which I've also tried doing, only I get the exact same result: the whole process is initiated, and after loading about 10% it just stays stuck there. I've never experienced this problem with my iPhone4 (the3g's not mine). Any ideas what I could be doing wrong? Thanks in advance for any help!

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The diagnostics file shows;
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Gigabyte Technology Co., Ltd. G31M-S2L
iTunes 10.5.1.42
QuickTime 7.7.1
FairPlay 1.13.36
Apple Application Support 2.1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
Current user is an administrator.
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iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16002)
Video Display Information
Intel(R) G33/G31 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.5.1.42 is currently running.
iTunesHelper 10.5.1.42 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Description:          Realtek RTL8168/8111 PCI-E Gigabit Ethernet NIC - Packet Scheduler Miniport
IP Address:          192.168.1.99
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.1.1
DHCP Enabled:          No
DHCP Server:          255.255.255.255
Lease Obtained:          Wed Dec 31 16:00:00 1969
Lease Expires:          Wed Dec 31 16:00:00 1969
DNS Servers:          192.168.1.1
Active Connection:          (none)
Connected:          No
Online:                    No
Using Modem:          Yes
Using LAN:          No
Using Proxy:          No
SSL 3.0 Support:          Enabled
TLS 1.0 Support:          Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
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(84192)

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http://support.apple.com/kb/HT4972
Summary
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