My ipad was passcode protected and I did not change it but it will not let me in
My ipad was passcode protected and the code was not changed. I left the house for 15 minutes after using it and it will not let me in.
You have to restore the device within iTunes. You want to use the same computer that you always sync with so that you can restore your app data and settings. You can restore with any other computer, but you will lose everything on the iPad.
iOS: Wrong passcode results in red disabled screen
This will tell you how to restore
iTunes: Backing up, updating or restoring iOS software
If you cannot restore that way, you may have to use recovery mode
iPad: Unable to update or restore
Similar Messages
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Hi I have iphone 4s and my Bluetooth and wifi do not work. it was working before and I did not do any update for IOS or anything but it just happened. what I should I do to resolve this?
Hae you tried to do a hard reset of your phone? This will not lose any data. Hold the sleep/wake button and the home button until the phone turns off ignoring any slide to power off messages. Then power the phone back on.
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My Iphone 4S is showing a blank scree though a caller hears ring when he calls me.My phone is passcode protected so i am not able to syn it with itunes as it ask me to unloack my iphone first .Any solutions??
try doping a hard reset. hold the lock and home button together for 10 secs or till the time apple logo appears. once logo appears release the keys and wait for phone to boot ... good luck
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I was updating my phone to ios7 and due to the lead being pulled it failed during restore, it has ios7 on the phone but everytime i try to restore it so all my pics, apps, music etc is on the phone i get the error message itunes could not restore because back up could not be saved. please help, im using windows xp
Hello agardner37701,
I found some steps you can take when your iPhone is not recognized by iTunes when in Recovery Mode. I recommend reviewing the steps in the section titled "If the device is not recognized while in Recovery Mode" under step 5 in the following article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Thank you for using Apple Support Communities.
Best,
Sheila M. -
please reply soon
To report an issue with a purchase, follow these steps:
• Open iTunes. If you are already signed in, skip to step 4.
• Choose Store > Sign in.
• Enter your account name and password, then click the Sign In button.
• Choose Store > View My Account
• Click the Purchase History button
• Click the Report a Problem button at the bottom of your purchase history
• Click the arrow next to the purchase with which you want to report an issue
• Click the Report a Problem link next to the item with which you wish to report an issue
• Click the Problem menu
• Choose the option that best describes the issue. If none of the options match your issue, choose "My concern isn't listed here."
• Write comments about the issue (optional).
• Click the Submit button -
Why won't it let me unhide my purchase? It wouldn't download before I hid it either! My computer is broken as well so I can't use
The computer to redowoad it. Please helpif you want to add songs they must be checked, put them in asong list as it makes them easier to manage
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My deceased brother's IPad was given to me but it is locked and passcode protected. I do not want access to the data on it, but would like to be able to use it. Can it be unlocked and reset to factory settings? Thanks!
You can try this: If you can't update or restore your iOS device
If he had not turned on Find My iPad then it will work, if he had you will run into Activation Lock. If you do run into it you can take a copy of the will (or probate finding if he died without one) and/or a Letter Testamentary and ask if they can look up where he purchased it. If they can, and you have the other documents, they can reset it for you. -
I just updated my Ipad 2 to IOS 7, now it is asking me for a passcode. I never set a passcode on my Ipad, so how can I enter a passcode. Earlier today I upgraded my Iphone 5 to IOS 7 and it asked me to set a passcode, which now works fine on my Phone. I tried using the OIS7 passcode I use on my Iphone 5 and it did not work and now my Ipad is disabled. Both devices are on icloud and share the same apple id. The Ipad screen says slide to set up but then there is a prompt for passcode, not for setting up passcode
I called Apple Support and a supervisor helped resolve this for me on my iPad. I suggest calling them for help as this is obviously an issue with the iOS 7 update - she helped me without charge. I could be missing something in my upcoming description, so do not take this as complete - call them.
I had to update iTunes on my Mac Air to the latest version, and I had an iCloud backup from the day I updated to iOS7. Have iTunes open but do NOT connect your iPad yet. Shut down the iPad. Then press/hold the Home key on the iPad while you connect the USB from the iPad to the computer (an image of the USB cable appeared on the iPad). Follow the prompts in iTunes to restore and then backup using iCloud. When the iPad rebooted again to do the backup install, I got the same pass code issue and iTunes would not recognize the iPad without entering a pass code. I disconnected the iPad, turned it off, pressed the Home key while connecting the USB cable. When I did the restore and backup from iCloud the second time, it worked without the pass code issue occurring. -
I set my passcode in Arabic then I changed the language to English, when I wanted to open my ipad later there was no Arabic letters to enter my Arabic passcode..and I am not able to use my Ipad again please advice me what to do
Hello Shaholeh87,
Do you see a Globe icon on left hand side of your Spacebar if yes try pressing that and see if you get an option of changing the keboard language (this will work if you have Multiple language set on your iPhone from Settings>General>Keyboard>International Keyboards and added a keyboard in Arabic Language before )
Or you can get your iPhone in Recovery Mode and Restore it to Factory settings but you will lose all your current Data that you have on your iPhone.
To Restore your iPhone by taking it in Recovery Mode you can follow the below steps :
Follow the process mentioned below step by step to get your iPod Touch/iPhone/iPad working.
Make sure you have Latest Version of iTunes (11.1.3) Downloaded and Installed on your Computer, if not then you can download the latest version of iTunes from the Link below.
http://www.apple.com/itunes/download/
Now once you have the Updated version of iTunes installed on your computer follow the below steps to get your iPod Touch/iPhone/iPad in Recovery Mode and Then restore it to factory settings
Open iTunes Application on your computer and then start the process step by step
1>Disconnect your device from the computer (if connected). The process won’t work if you start with the iPod Touch/iPhone/iPad connected to the computer. Leave the cable connected to the iPod Touch/iPhone/iPad, as you will be reconnecting the iPod Touch/iPhone/iPad to the Computer later in the process.
2>Power down your device. Turn off your device by holding down the Power button ( On Top right corner of iPod). When the power slider appears, slide it to the right. Wait for your device to comepletely shut down before continuing.
3>Press and hold the Home button (Home Button is located at bottom of your iPod Touch/iPhone/iPad screen/display). With the Home button held connect the device to your computer with the USB cable. When reconnected, your device should turn on.
(If the low battery screen appears, charge your device for a few minutes and try the process again.)
4>Continue holding the Home button. After a few moments, you will see the "Connect to iTunes" screen on your device. This screen is a picture of an arrow pointing from a USB cable to the iTunes logo. When you see the screen you can release the Home button.
5>iTunes will display a message stating that a device in recovery mode has been connected. From there you can proceed to restore your iOS device. Once you see this message click on OK and then click on Restore
Once you click on Restore iTunes will download the Latest available version of iPod Touch/iPhone/iPad software (ipsw file) in your computer and after the download is completed the same will be restored in your iPod Touch/iPhone/iPad. You will see the Download process and Restore process on top of your iTunes screen. Once the restore is completed your iPod Touch/iPhone/iPad will automatically restart and you will see a message that iPod Touch/iPhone/iPad has been Restored and will connect after restart.
Now you will have to follow some steps on your iPod Touch/iPhone/iPad to Customize your Device for First Use.
Hope this process will help you -
I rented four movies on my mac and then transfered them to my iPad, i then did an update to my iPad, now the rentals are not on my ipad nor my mac. I did not watch them and I was charged for them. How do find them and transfer back on my iPad
If you moved them to your iPad then they will have been removed from your Mac. If they are no longer in the iPad's Videos app following the update then you will need to try contacting iTunes support and see if they will let you re-download them : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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i've lost my iphone with passcode lock and find my iphone lock on but the wifi n cellular data was turned off so no way i can trace it so the only question remains is will the person who finds it be able to unlock it and use it as his own ?
is it possible to change imei number?
i've tried for so many times n still the phone is offline so i've set it to offline mode with my message but it never shows the last location why?If the device is found, nobody can use it without knowing your Apple ID and password.
The phone will only show it's location if it is connected to cellular network or Wi-Fi. If those options are switched off, you can't locate the phone.
With iOS 7, Find My iPhone includes a new feature called Activation Lock, which is designed to prevent anyone else from using your iPhone, iPad, or iPod touch if you ever lose it. It starts working the moment you turn on Find My iPhone in iOS 7. With Activation Lock, your Apple ID and password will be required before anyone can:
Turn off Find My iPhone on your device
Erase your device
Reactivate and use your device
This can help you keep your device secure, even if it is in the wrong hands, and can improve your chances of recovering it. Even if you erase your device remotely, Activation Lock can continue to deter anyone from reactivating your device without your permission. All you need to do is keep Find My iPhone turned on, andremember your Apple ID and password.
What steps should I take if I misplace my device?
If you ever misplace your device—whether it’s just lost or you think it may have been stolen—you should put it into Lost Mode immediately using Find My iPhone.
Lost Mode locks your screen with a four-digit passcode and lets you display a custom message with your phone number to help you get it back. You can also remotely erase your device if needed, and your custom message will continue to display even after the device is erased.
While Activation Lock works in the background to make it more difficult for someone to use or sell your missing device, Lost Mode clearly indicates to anyone who finds your device that it still belongs to you and can’t be reactivated without your password.
To put a device into Lost Mode, sign in to icloud.com/find from a Mac or PC or use the Find My iPhone iOS app.
For more information, read what to do if your device is lost or stolen.
copied from iCloud: Find My iPhone Activation Lock in iOS 7 -
I bought an iPhone from Ebay and it did not turn on so I looked on WinSCP and it said there was NO files PLEASE can someone send me iPhone 4 files!
No, no one can do that. You need to try restoring it:
Placing your device into recovery (DFU-Device Firmware Upgrade) mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
until the red slider appears, then slide the slider. Wait for the device to turn off.
* If you cannot turn off the device using the slider, press and hold the
Sleep/Wake and Home buttons at the same time. When the device turns off,
release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the
device. The device should turn on. Note: If you see the battery charge warning,
let the device charge for at least ten minutes to ensure that the battery has some
charge, and then start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
When this screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information. -
my ipad is password protected and i can't remember the password. when I try to restore it, the itunes restore plugin screen will not appear on my ipad. I have tried to shut down, plug in, and hold down the home button method and only get the password screen again on the iPad. Any suggestions??
tried all that and was looking good with new software etc downloaded and then got a message in iTunes."we're sorry we are unable to conitue with your activation at this time etc " tried process again and got to the same message. iPAD still has the connect to it tunes screen ..any suggestions?
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I am so angry - there has to be a misunderstanding. my Itunes was disabled as there was a charge that I did not authorize and I cannot find the phone number for security and the dingbat girl who I'm emailing send me a link that does not work. And I am extremely frustrated. Please help. I need a phone # to contact security.
Contact Apple Support here:
ACCOUNT SECURITY CONTACT NUMBERS
Cheers,
GB -
I was trying to get the iOS 8.2 on my iPhone 5 but then it stopped and my phone is now on recovery mode I have pictures I need and they did not all fit on iCloud how can I use the phone again with ALL my pictures and videos without restoring it?
Contacts are designed to be synced to a supported application on the computer or a cloud service.
Pictures taken with the device are designed to regularly be copied off the device to a computer as would be done with any digital camera.
If you have failed to use the device as designed it may be too late to recovery anything.
Is the device regularly backed up to a computer via iTunes? If so, the most recent backup (when restored to a replacement iOS device) should contain all contacts and pictures as of when the backup was created.
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