My iPad was reset 3 weeks ago by a Genius, because my icons were shadowing,
My iPad was reset to factory standards 3 weeks ago, because my icons were shadowing, & I could not update my apps. It is happening again, currently with 5 icons shadowed, & I cannot open them. Is there any way to fix this my self, & why does this happen?
Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.
Similar Messages
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I've downloaded a few apps since I got my ipad 3 two weeks ago...now it just sits on ( waiting ) and wont complete the download. Any ideas? Thanks, Chris
Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first. Only one thing can download at a time on the iPad so that could be what is causing the problem.
If that doesn't work - sign out of your account, restart the iPad and then sign in again.
Settings>Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>Store>Sign in and then try to update again. Tap one waiting icon only if necessary to start the download stream.
You can also try deleting the waiting icons - tap and hold down on an icon until it wiggles - the tap the X on the icon to delete it. Then try to download again.
You can try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your app preferences and device settings again. -
I bought my iPad mini two weeks ago and used my apple ID to make it sync with my iPhone. But so far I have not been able to activate iMessage and face time. It only gives me the option of signing in and when I do that I get an error message telling me that either my user name or password for my email is incorrect; even though I have been using my correct my apple ID in the password entry area. My apple ID works for every thing else. Please, can you help in this case?
Have a look here...
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
SHARING iTunes MUSIC
http://macmost.com/five-ways-to-share-music-in-itunes.html
Also... Create your Own Apple ID for Your iPhone...
It should be Noted that anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID
Apple ID FAQs > http://support.apple.com/kb/HT5622
And... Have a read here...
https://discussions.apple.com/message/18409815?ac_cid=ha
See Here for > How to Use Multiple iDevices with One Computer
Have a read here...
https://discussions.apple.com/message/18409815?ac_cid=ha -
rented a movie on my ipad a few weeks ago. i haven't watched it yet but can no longer find it on my device or anywhere. Thoughts?
You can't re-download it after it has expired (if that's the case).
You could try to contact support, and you MAY get an exception...
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
I have been working on the same numbers file for the past few weeks. The last time I opened it was 1 week ago. Today when I tried to open it I am unable and getting a message that the file is invalid and the index.xml file is missing.
Hi Tracie,
I upgraded to Maverick OS X 10.9.5, numbers spreadsheet is saved. Upon re-opening, it appears to be frozen, a warning "file is invalid as index.xml file is missing". I checked, and the file is not "locked". This appears to occur only with using the new numbers app. When I open previous spreadsheets from old iWorks, no such problem occurs.
How did you resolve your problem?
Would appreciate any help here.
Thanks,
Deehay -
Hello everyone,
I've recently got a strange error on my iPad (or iTunes): I plug my iPad into my PC (it runs Windows 8 with the latest iTunes version up to now) and start iTunes to sync music to iPad. But it stops at step 2 (after backing up) and shows a message: "The iPad "<iPad's name>" could not be synced because the connection to the iPad was reset" (like the picture I attach).
Please help me to resolve this problem. It's important to me, please!
Thanks in advance!Hello Gentlemen,
I too have the same problem, and I see that nobody has found a working fix yet. How dissapointing. I would have thought that Apple would have tried to fix this by now. Who knows how many others are in the same boat?
I am unable to sync my iPad at all. This means that I can't make a backup and so can't clean and restore it. I can't add any music. I can't get my photos off the iPad either. And so on! My brand new iPad is incapable of doing anything usefull! Don't fret Apple, I WILL tell all my friends what my opinion of your devices are.
In my opinion this is a CRITICAL FAILURE FROM APPLE!
I believe that it's undeniable that this is a stupid uniformative error message that leads me nowhere. Of course the connection went away. BUT WHY? HOW AM I SUPPOSED TO RESOLVE THE PROBLEM IF YOUR ERROR MESSAGE DOESN'T GIVE ME ANY USEFULL INFORMATION????
AND WHY CAN'T I CAUSE IT TO SKIP OVER THE BACKUP STEP SO AT LEAST THE DEVICE HAS SOME FUNCTIONALITY?
There are no published fixes that work. The only thing close, was a recommendation to reset the iPad and try again. This didn't do anything but waste more of my time.
Hopefully, my Rant will cause someone to take a stab at coming up with a resolution. I JUST NEED TO KNOW HOW TO GET MY IPAD WORKING AGAIN.
Is that too much to ask?
Regards,
Steve -
I bought Smart Photo Converter which does not work but i can't get any refund , i have contacted the company but no reply and that was two weeks ago...so do you talk to someone at the App store?
Mac App Store Support -
http://www.apple.com/support/mac/app-store/ -
I see several people having the same problem of podcasts not loading and 1 was 2 weeks ago,so hey support how soon will this be fixed?
rdankovcik wrote:
IS there a forum that apple monitors?
No.
rdankovcik wrote:
So basically, you are saying that apple could care less about user feedback?
This forum is a user-to-user forum - it always has been. It is designed so that we users can help each other.
You have to remember that sometimes an entire thread can be wrong. Perhaps the people posting about Podcast problems are wrong. Certainly, there is one thread that has been going on for some time, but the people with the problem seem reluctant to try any suggestions put forward to them, especially if the suggestion includes the thought that Apple may not be the cause of the problem. I use Podcasts all the time and rarely have any problems.
Apple (by the way) is not the cause of every single known problem in the universe!
That said, if you have a problem with Podcasts, why not tell us here and we'll see if anyone can help you? -
i get ipad mini 3 weeks ago and unfortunatelly had an accident and broke the screen. can i get it fixed?
Apple's Limited Warranty http://www.apple.com/legal/warranty/ for iPad excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.
The warranty will apply to the country of purchase. And if there is a problem needing repair you have to return it to the country of purchase.
Out-of-Warranty Service
If you own an iPad that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will replace (Apple doesn't repair) your iPad with an iPad that is new or equivalent to new in both performance and reliability for the Out-of-Warranty Service fee listed below. (The replacement will most likely be a refurbished iPad in a brown box, however, it has a new screen, back and battery.)
iPad model
Out-of-Warranty Service Fee
iPad mini
$219
iPad 3rd, 4th, Air
$299
iPad 2, iPad
$249
A $6.95 shipping fee will be added if service is arranged through Apple and requires shipping. All fees are in US dollars and are subject to local tax.
Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPad that has failed due to contact with liquid may be eligible for out-of-warranty service. See http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/
You may can get the iPad repaired at 3rd party repair sources for less $, however, any remaining Apple warranty will be voided.
iCracked - Broken iPhone, iPod or iPad
http://www.icracked.com/
iReVamp Electronics Screen Repair ($99)
http://www.irevampelectronics.com/ipad-2-broken-glass-screen-repair.html
iPad Repair & Screen Replacement Services
http://www.ifixyouri.com/16-ipad-repairs
RepairZoom iPad Repair
http://www.repairzoom.com/ipad-repair.html
Mission Repair
http://www.missionrepair.com/Apple_iPad_Repair_Services_s/431.htm
iGadgetResQ
http://www.igadgetresq.com/ipad-repair/
Do It Yourself iPad Repair
http://www.ifixit.com/Device/iPad
Cheers, Tom -
ipad 3 64 GB wifi and cellular though no sim at present.:
A week ago I began the process of downloading iOS 8.1 and the ipad is now unusable for 'veryfying update' is still on the screen. I cannot power off or do anything except watch the message. Help would be so appreciated. Thank you.Try a reset by holding the power and home keys down until the Apple logo appears.
Barry -
I upgraded my iphone to OS 6.1.2 through itune and lost some photos from photos album and SMS ( In fact everything went back to how it was on my last back up few weeks ago). Do you know how I can recover them? Thank you.
Once the Device is asking to be Restored with iTunes... it is too late to save anything...
To minimise loss... Connect to iTunes on the computer you Usually Sync with and Restore from the most recent Backup...
http://support.apple.com/kb/HT1414
Restore from Backup
http://support.apple.com/kb/ht1766 -
The ipad update 2 weeks ago caused my ipad to crash and ask to be restored.
I can't restore and I get error 1604 and 1603. What can I do?
Allan - thanks for your response. Yes it is connected to a USB port on a laptop (device A) - the same USB port that originally set up the iPad in the first place, and has synced lots of content onto the iPad before this. Is there a way to "reset" a USB port? P.S. I was able to restore the iPad from a different device (device B), but now I can't make it sync anything - even free content - off device A. If I knew the USB port worked correctly, I would be willing to run a new restore so that the "primary computer" for this ipad was device A.
On a related note, is there a way to take content off of more than one computer that is on the same itunes account and load it into a ipad or ipod? They only seem to want to sync off 1 computer, and we have music on more than one computer. Also, how do you retire a computer with itunes music on it and not lose the music? -
HT4859 The restore from iCloud was not set up when my iPad was reset
The restore from iCloud was not set up when my iPad was reset
Hi ljyjry,
Thanks for visiting Apple Support Communities.
See these articles for some information and steps that can help:
iCloud: Restore your iOS device from iCloud
http://support.apple.com/kb/ph12521
iCloud: Troubleshooting restore issues with iCloud Backup
http://support.apple.com/kb/TS4036
Cheers,
Jeremy -
Apple ID incorrect after iPad was reset
Hi, Apple Team. I am currently having problem with my iPad with Retina device. For some reason, after I have reset my iPad due to "iPad disabled Connect to iTunes" error message, my device is asking for an Apple ID which I am not familiar with. I am very much positive that I never used any other Apple ID on this device since I got it last 2012 which was brand new when I purchased it. And I am the only person who uses the device since I only live by myself. I've tried resetting the password but to no avail I still got the same result. The Apple ID that the device was asking was somewhat like 7*****@qq.com. I don't even know that kind of email provider exists. I do not know if this is some kind of a known issue or what. I tried going to the service center but they told me to rather contact you guys. I really hope for an urgent response, all my books were in it.
Cheers,
HamerYeah. That's what I thought as well when I saw what happened. I've been using other Apple devices since before and this was actually the first time I had this kind of problem. Unfortunately, I no longer have any documents that would support my purchase because I just moved to a different place and there's a great chance that the receipt had been lost in the process. Anyhow, thanks for the response. This might sound persistent but I might want to call customer service when I get the time and see if there are any questions/verification that they could ask me to help resolve my concern. After all, I paid for it and I was just able to use it less than 2 years. *sigh
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Just upgraded to 3.6.3 and found that all bookmarks since April 16 (it is now June 25) are missing. I have read instructions for restoring bookmark backups but if possible would like to restore bookmarks between 4/16 and now. Restoring instructions say that I will lose those if I follow the instructions. Why was there no warning of this when the 3.6.3 upgrade was offered???? How can I get back 10 weeks' worth of bookmarks?
I have found an incompatibility in the older revision JSON files that your bookmarks are stored in to the newer client. It could be that the new client simply can't see them as a result of this incompatibility.
Please check the following directory for JSON files dated older than the update in May just in case: C:\Users\[YourUsername]\AppData\Roaming\Mozilla\Firefox\Profiles\[generated stuff].default\bookmarkbackups
If you're unable to see the AppData Folder, please enable Hidden files and folder by clicking on the Organise button from any folder (located top left of window), and then the following:
Folder & search options > View Tab > Show Hidden Files, Folders and Drives.
If JSON files are located there, which are dated older than the update and you wish to restore them, please make a copy of this folder on your desktop, and uninstall the current revision of firefox (Temporarily). Reinstall an older revision, import the JSON file of your choosing, then export them as an HTML file, before finally upgrading back to the latest revision of Firefox. Once the latest revision of Firefox is installed again, import the HTML file, and this should restore your bookmarks.
If an older JSON file is not available, see if there's a shadowcopy of the file by going to Computer, right click your drive, Restore previous versions, click on the date of your shadowcopy and click on open, then navigate to the same location mentioned and copy it onto your current desktop.
If no shadowcopies are available, you could be out of luck. You could try a system restore point dating to before the update, which should roll back Firefox to the older revision, and may restore your bookmarks too, but at this point hope is sparse.
I've experienced the same frustration myself just recently. I was able to fix the issue, and I hope the same applies in your situation o_o"
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