My iPad was stolen before delivery and i got problem with Apple Store

So this my problem
i'm living in France and i order a lot of things at the French Apple Store online. So when UPS ship the packages, the iPad box was empty. I call immediately Apple store customers sercice. And they treat me like a jerk, i spoke to many differents persons, and each time nothings is done for a refund or an iPad replacement. UPS do not want to admit that somebody stole my iPad, Apple are doing nothing for me, and i can't speak to a supervisor to accelerate my case.
What can i do with Apple Store custommers service in this particular case, can somebody help me to find the good person that i can talk and if he can help me.
Thank you

If the cardboard box that had your address on it was empty it is possible Customs forgot to put it back in the box.
If the box that said iPad with the photograph of the iPad on its cover is empty, but is shrinkwrapped, it is likely an error at the manufacturing plant.
If you were not at home when the package shipped, anyone could have walked with it off off the porch, re-taped the box, and UPS did what FedEx never does with Apple products in the U.S. and that's leave a box from Apple without a signature allowing them to drop off the box unattended. Unless of course you gave them a signature release, in which case, you can't trust your neighborhood anymore for doing a signature release.
If you were present at the time UPS delivered, and they delivered you a closed box, and you found no iPad box in there, it is possible it either got left at Customs, or Apple didn't ship the box right.
Regardless, UPS in the U.S. always asks the shipper to make shipping claims, which means you need to be persistent about asking for a manager. I don't know what it is like in France, but in all likelihood it is similar.
This is a user to user forum, so we can only give you our experience.
Sorry to hear about your loss.

Similar Messages

  • I have one apple ID for both my Iphone 4S and Ipad. My Ipad was stolen from me and when I checked the iCloud, it can only locate the Iphone 4S. How can I locate the Ipad device?

    I have one apple ID for both my Iphone 4S and Ipad. My Ipad was stolen from me and when I checked the iCloud, it can only locate the Iphone 4S. How can I locate the Ipad device?

    Welcome to the Apple Community.
    You can only locate your device when it is logged into iCloud and 'Find My Phone' is enabled, additionally the device will need to be switched on and connected to a wifi or cellular network.
    Unfortunately, you cannot activate iCloud or 'Find My Phone' remotely.

  • My ipad was stolen last night and how can i disable the device?

    my Ipad was stolen last night and how can i disable the device?

    Report to police along with serial number. Change all your passwords.
    These links may be helpful.
    How to Track and Report Stolen iPad
    http://www.ipadastic.com/tutorials/how-to-track-and-report-stolen-ipad
    Reporting a lost or stolen Apple product
    http://support.apple.com/kb/ht2526
    Report Stolen iPad Tips and iPad Theft Prevention
    http://www.stolen-property.com/report-stolen-ipad.php
    How to recover a lost or stolen iPad
    http://ipadhelp.com/ipad-help/how-to-recover-a-lost-or-stolen-ipad/
    How to Find a Stolen iPad
    http://www.ehow.com/how_7586429_stolen-ipad.html
    Apple Product Lost or Stolen
    http://sites.google.com/site/appleclubfhs/support/advice-and-articles/lost-or-st olen
    Oops! iForgot My New iPad On the Plane; Now What?
    http://online.wsj.com/article/SB10001424052702303459004577362194012634000.html
    If you don't know your lost/stolen iPad's serial number, use the instructions below. The S/N is also on the iPad's box.
    How to Find Your iPad Serial Number
    http://www.ipadastic.com/tutorials/how-to-find-your-ipad-serial-number
     Cheers, Tom

  • My partner's iphone was stolen last week and the password to her apple ID was changed. They have control of the email and Microsoft won't let her change the password for one month. She has bought a new Iphone and wants to activate it. What can she do

    My partner's iphone was stolen last week and they have changed the password to her Apple ID. They also have access to her email. She can't change her email password for 1 month. She has bought a new iphone. How can she get it activated?

    She may want to contact Apple account security: Apple ID: Contacting Apple for help with Apple ID account security

  • Delivery problems with Apple Store mailing address

    Hello all,
    I just sent the following letter to Apple; I'm just wondering if anyone else has experienced the same problem (missing mailing address lines) ?
    Dear Apple,
    I'd like to point out a potential problem in Apple Store mailing addresses.
    During the past two years, I have now witnessed three (3) separate occasions, where the shipping address I give in my Apple Store order does not correctly end up in the actual mailing label.
    The most recent case was today, when I (by sheer luck) received my Logic Pro 7.2 upgrade. The address I originally gave in my order was like this:
    John Doe
    My Home Street 123
    MyCompany Ltd.
    Helsinki, 00440
    Finland
    The first line is my name, the second line the street address, the third line my company, and the last line city and zip code.
    However, the address that was in the envelope goes like this:
    John Doe
    MyCompany Ltd.
    Helsinki, 00440
    Finland
    So the problem is, that the street address never made it to the mailing label. The envelope came addressed to me and my company; no street address at all. Fortunately the local post office knew where to find us.
    I've seen this happen at least two times before, and it's always either the company name or the street address that's missing. They are not only missing from the mailing label in the envelope, they are also missing from the actual Apple Delivery Note that's inside the package. So it seems, that somewhere in your mailing process (at least for Finland) one of the address lines simply gets deleted.
    I haven't (yet) lost anything valuable, but I'm getting really uncertain if I have the courage to order anything more valuable from your web store.
    I hope you can fix this A.S.A.P. (or at least remove the extra address line from the order form, so that users won't put any crucial information into it).
    G5   Mac OS X (10.4.4)  

    You may want to give Apple a call directly in Finland at (358) 0800 96162. Posts in this forum won't usually get forwarded to the correct people, as this is merely a user to user support forum.
    Brian

  • What are the options if one iPad was stolen last week and Apple created a bug which the burglar can turn off "Find My Phone"?

    Last week, my gf was stolen and lost her iPad. I thought that everything was lost because "Find My Phone" didn't manage to track the iPad location so the police could do something.
    Today, I ended up reading this article (http://9to5mac.com/2014/04/03/ios-7-bug-allows-anyone-to-disable-find-my-iphone- and-bypass-activation-lock-without-a-password/) which tells me that the iOS 7.1 presents a bug where someone can deactivate the "Find My Phone" function without the password.
    What are the options here so I can rehave the stolen iPad, which Apple helped the burglar to keep it or even sell it?
    Appreciate your cooperation

    Apple didn't "help the burgler" do anything. Did she have a passcode on the device? If so, the thief would not have been able to access any of the functions needed to disable Find My Phone. Also, if the device doesn't show up in iCloud's Find My Phone, it may be that it is simply turned off, or not connected to a network.

  • My iphone 4s wifi on/off appear grayed out or dim i can not use and battery got problem with retain charge even not in use. and i am in india here no taking my product for repair . how i sort out this issue

    Hi,
    i bought iphone 4s in london but now return to india . right now i can not access wifi option because wifi on/off grayed out or dim . and also battery got problem to retain power it automatically loose power even not in use. i went to local apple service centre they said could not repair in india.they said talk to uk apple centre. so what i do now please any one give guidence .

    You posted in the iPad forum instead of the iPhone forum. To get answers to your question, next time post in the proper forum. See https://discussions.apple.com/index.jspa  I'll request that Apple relocate your post.
     Cheers, Tom

  • Brand new IPad 3 out of the box - set up problem with Apple ID

    Brand new iPad 3 out of the box - set up problem. It says my Apple ID (email address) is already being used. I reset the password successfully but still says I need another Apple ID. Why won't the ID recornize me?

    Open current iTunes on your computer. Connect iPhone to the computer with the Lightning USB Cable. Hold both the Home and Power buttons for about 20 seconds until iTunes recognizes the iPhone in Recovery Mode. Click the Restore button of iTunes. If still problem, make Genius reservation or set up Sevice and take or send to Apple for resolution under Warranty.

  • 8.3 and STILL got problems with Safari

    Anyone else still having issues with Safari in 8.3 along the lines of it being unresponsive and generally broken?
    I've tried the 'clear history and website data' fix but that hasn't worked. Really annoying!

    Yes Im having this problem as well, no response, search does not work.
    Very frustrating

  • HT1923 I have a problem with apple store on my ipad3. m withmy ipaloading any app on the screen of my iPad I can see symbol of app in regime of waiting. So I cann't download any prog from apple store. Can you help me?

    I have a problem with apple store on my ipad3 . After downloading

    I have a problem with apple store on my ipad3 . After downloading

  • My Ipad was stolen today. How do I block it? It does not seem like I have icloud activated.

    My Ipad was stolen. Where do I go on the Apple website to list it as stolen??
    I do not know what the serial number is.

    If you didn't have iCloud set up and have Find My iPad activated, there is no way to block it. Have a look at this.
    What to do if your iOS device is lost or stolen - Support - Apple

  • Would love Steve Jobs to contact me for in setting screen tinting orange for seizures as OK WE HAVE DONE IT AN ORANGE PROTECTIVE SCREEN OVERLAY FOR IPOD AND IPAD STOPPING JOHN'S photosensitivity SEIZURES AND STOPPING EYE PROBLEMS WITH USAGE

    OK WE HAVE DONE IT AN ORANGE PROTECTIVE SCREEN OVERLAY FOR IPOD AND IPAD STOPPING JOHN'S SEIZURES AND STOPPING EYE PROBLEMS WITH USAGE ABLE TO CUT ANY SIZE FOR PHONES EG
    Contact me Steve the idea is great and the pictures are reveal a better depth perception of colour call me a Mum that created a diffence for her son and kept him communicating on his ipod and his ipad proffessors were amazed at childrens hospital and would love to show you my ideas in making it built in to your ipod and ipads or any computer for that matter everyone i show is blown away not only that but a wider customer level will be reached from a Mum that made a difference for her son that was unable to communicate and then had seizures so developed my own cover that allows him to chat all day without having any eye problems.
    So we now sell the covers on ebay to help others access technology that they need in order to survive and live happily as without his ipod or ipad and him telling us what was wrong he would of died he had respritory lung disease photosensitive epilepsy a metabolic condition that could of killed him anytime from stroke or seizure battled with using all types of technology but now is a dream come true.
    Would love for this to be enabled in the setup of all computers alike to protect eyes and allow more users to speak and communicate a big thankyou to the creators and designers fabulous but please can you call me as this could make you even better i mean will and also give me more time.
    From one praying God fearing Mum
    Nadine
    Call me i do have better pics they were too big to upload orange covering on right hand side

    Going through the feedback and support pages will be a waste of your time. Apple won't respond to feedback, and support can't do anything regarding product suggestions, particularly not from a company with an existing product they wish to sell. The only attention you might get from Apple would be possible interest in selling your product through the Apple Stores, and I don't know how Apple chooses the third-party products they sell. All I could suggest would be writing to Apple's corporate headquarters:
    Apple
    1 Infinite Loop
    Cupertino, CA 95014
    with perhaps "Attention: Retail Sales Division" and telling them about your product and your interest in it being sold through the Apple Stores.
    Regards.

  • Is there a problem with Apple on iTune and Appstore?

    It doesn't seem iTune and Appstore loading properly from my Macbook Air and Pro (both are on 10.9.2).

    Thanks Linc for asking. I'd like to withdraw this question though it's interesting to share what I found...
    The issue was somehow the connection between my wireless ADSL router and apple app store, itune. For example, the app store could be loaded but some apps missing pictures (similar to iTunes loaded) on my macbook air,pro and windows laptop. When I tried to download those apps with missing pictures (not fully loaded), said "unknown errors". All other internect connects seemed running as usual. That was why I thought it might be problems with Apple's server side etc. 
    I restarted the router and then problems resolved. App store and iTune runs as normal...wondering if Apple would have monitored any abnormal connections from end user and then blocks those?

  • I rented a movie and moved it to my ipad.  My ipad was stolen the next day before I ever watched the movie.  Is there a way to get the rented movie back to my computer so I can watch it?

    I rented a movie and moved it to my ipad.  My ipad was stolen the next day before I ever watched the movie.  Is there a way to get the rented movie back to my computer so I can watch it?

    I guess it never hurts to ask.
    tt2

  • Ipad was stolen and no longer in icloud

    My ipad was previously in Icloud and had been for years. It was stolen yesterday and now when I try to track it It is no longer listed as a device in Icloud. What can I do?

    Nothing. It isn't turned on and/or connected to the Internet.
    What To Do If Your iDevice Is Lost Or Stolen
    iPhone, iPod Touch, and iPad
    If you activated Find My Phone before it was lost or stolen, you can track it only if it is connected to the Internet by Wi-Fi or cellular. What you cannot do is track your device using a serial number or other identifying number. You cannot expect Apple or anyone else to find your device for you. You cannot recover your loss unless you insure your device for such loss. It is not covered by your warranty.
    If your iPhone, iPod, iPod Touch, or iPad is lost or stolen what do you do? There are things you should have done in advance - before you lost it or it was stolen - and some things to do after the fact. Here are some suggestions:
    This link, Re: Help! I misplaced / lost my iPhone 5 today morning in delta Chelsea hotel downtown an I am not able to track it. Please help!, has some good advice regarding your options when your iDevice is lost or stolen.
      1. Reporting a lost or stolen Apple product
      2. Find my lost iPod Touch
      3. AT&T. Sprint, and Verizon can block stolen phones/tablets
      4. What-To-Do-When-Iphone-Is-Stolen
      5. iCloud- Use Lost Mode
      6. What to do if your iOS device is lost or stolen
      7. 6 Ways to Track and Recover Your Lost/Stolen iPhone
      8. Find My iPhone
      9. Report Stolen iPad | Stolen Lost Found Online
    It pays to be proactive by following the advice on using Find My Phone before you lose your device:
      1. Find My iPhone
      2. Setup your iDevice on iCloud
      3. OS X Lion/Mountain Lion- About Find My Mac
      4. How To Set Up Free Find Your iPhone (Even on Unsupported Devices)

Maybe you are looking for