My ipad will not connect to wifi or itunes account since itunes update. Any ideas?

Since running the itunes update which failed, followed advice on here for deleting completely and reinstalling, which was successful.  However, now cannot connect my ipad to wifi or itunes, will not accept account and password details. Any suggestions?

You're on a PC?
Go into the control panel, add/remove programs. Uninstall iTUnes, Apple mobile device service, Apple Application Support. Then redownload and reinstall iTunes and see if that fixes it.
If not there are more indepth things you can do.

Similar Messages

  • Suddenly today both my iphone and ipad will not connect to wifi.. I have never had any problems before.  Please help.  Should I reset all my settings?  Should I reset network settings?  What should I do?

    my iphone and ipad will suddenly not connect to wifi....
    Never had any problems before?
    Should are reset all my settings?
    Should I reset all network settings?
    Please help!

    With any wi-fi network or with your wi-fi network?
    If your wi-fi network, try resetting the wireless router and modem. Disconnect the wireless router from the power source followed by disconnecting the modem from the power source. Wait a few minutes followed by re-connecting the modem to the power source and allow the modem to completely reset before re-connecting the wireless router to the power source and allow it to reset with the modem before trying again.

  • IPad will not connect to wifi, shows connection, iPad will not connect to wifi, shows connection

    My iPad will not connect to wifi, even though my computer is currently connected.  Airport mode is off, and my iPad shows connectivity in the corner.  Is there any way to fix this without completely resetting the device?

    - Reset the iPad. Nothing will be lost
    Reset iPad: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Power off and then back on the router.
    - Reset networks settings: Settings>General>Reset>Reset Network Settings
    - iOS: Troubleshooting Wi-Fi networks and connections
    - iOS: Recommended settings for Wi-Fi routers and access points
    Does the iPad successfully connect to other networks?
    Did it successfully connect to this network before?

  • Ipad will not connect to WiFi

    I know my WiFi connection is working fine but I can't get the Ipad to connect to it. It was fine until I tried connecting an Airport Express using the Ipad, went through the whole tutorial and at the end I got the "unexpected error ocurred" message, I canceled and unplugged the Airport, but now the Ipad will not connect to my WiFi, please help!!

    Some things to try first:
    1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netwhttp://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    4. Go into your router security settings and change from WEP to WPA with AES.
    5.  Renew IP Address: (especially if you are drooping internet connection)
        •    Launch Settings app
        •    Tap on Wi-Fi
        •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
        •    In the window that opens, tap on the Renew Lease button
    6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
    http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-wonhttp://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
    ~~~~~~~~~~~~~~~~~~~~~~~~~
    Fix WiFi Issue for iOS 7
    http://ipadnerds.com/fix-wifi-issue-ios-7/http://ipadnerds.com/fix-wifi-issue-ios-7/
    iOS 6 Wifi Problems/Fixes
    Wi-Fi Fix for iOS 6
    https://discussions.apple.com/thread/4823738?tstart=240https://discussions.apple.com/thread/4823738?tstart=240
    How To: Workaround iPad Wi-Fi Issues
    http://www.theipadfan.com/workaround-ipad-wifi-issues/http://www.theipadfan.com/workaround-ipad-wifi-issues/
    Another Fix For iOS 6 WiFi Problems
    http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
    Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
    Fix For iOS 6 WiFi Problems?
    http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
    Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
    http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bughttp://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
    How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
    http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading-http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
    iOS 6 iPad 3 wi-fi "connection fix" for netgear router
    http://www.youtube.com/watch?v=XsWS4ha-dn0http://www.youtube.com/watch?v=XsWS4ha-dn0
    Apple's iOS 6 Wi-Fi problems
    http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
    ~~~~~~~~~~~~~~~~~~~~~~~
    iPad: Issues connecting to Wi-Fi networks
    http://support.apple.com/kb/ts3304http://support.apple.com/kb/ts3304
    How to Boost Your Wi-Fi Signal
    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.hhttp://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
    Troubleshooting a Weak Wi-Fi Signal
    http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sighttp://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
    How to Fix a Poor Wi-Fi Signal on Your iPad
    http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-Ohttp://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
    iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304http://support.apple.com/kb/ts3304
    WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/http://www.apple.com/support/ipad/wifi/
    How to Fix: My iPad Won't Connect to WiFi
    http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connecthttp://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
    iOS: Connecting to the Internet http://support.apple.com/kb/HT1695http://support.apple.com/kb/HT1695
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199http://support.apple.com/kb/HT4199
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Connect iPad to Wi-Fi (with troubleshooting info)
    http://thehowto.wikidot.com/wifi-connect-ipadhttp://thehowto.wikidot.com/wifi-connect-ipad
    10 Ways to Boost Your Wireless Signal
    http://www.pcmag.com/article2/0,2817,2372811,00.asphttp://www.pcmag.com/article2/0,2817,2372811,00.asp
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxEhttp://www.youtube.com/watch?v=uwWtIG5jUxE
    Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0https://discussions.apple.com/thread/2398063?start=60&tstart=0
    How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmzhttp://tinyurl.com/7nvxbmz
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130https://discussions.apple.com/thread/4010130
    Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
    Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
    You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
    Wi-Fi or Bluetooth settings grayed out or dim
    http://support.apple.com/kb/TS1559http://support.apple.com/kb/TS1559
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • After updating my wife's iPad to iOS6 the ipad will not connect to wifi on certain wireless routers. What can we do? Also, same for iPad mini with same router. But iPhone that has iOS5 has no problem connecting.

    Need help. Before updating to latest software iOS6 the iPad had no issues connecting on our home router. After updating the iPad will not work. We have a mini iPad with same issue. But I have a iPhone 4S that I chose not to update to iOS6, still has iOS5. It connects no problem to router. Our computers have no issues connecting to router either. There is a software issue with iOS6.0.1 that will not allow certain routers to communicate. What can I do?  Also, the mini iPad stated a newer version of software is out, version 6.0.2 which is supposed to correct the wifi problems. It has helped but still haven't connectivity issues. However, the iPad states software is up-to-date so we cannot update to 6.0.2 even through connecting to computer on iTunes. How can that be?

    Try going to settings, reset , reset network settings.

  • HT1695 my ipad will not connect to wifi but my iphone 4 will connect to same wifi network

    i have an ipad but for some reason it will not connect to my wifi network. It is showing my network on the network page but will not connect to it just shows the circular icon loading. i have an iphone 3g and an iphone 4 they both connect to the same wifi network everytime no problem, the ipod used to connect to the same wifi network but not anymore ive tried re set etc but still nothing can anyone help thanks

    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    Additional things to try.
    Try this first. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    If none of the above suggestions work, look at this link.
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130
    Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • Ipad will not connect to wifi wpa/wpa2

    My Ipad 2 will not connect to my Wifi setup.  I have a wireless router with a WPA/WPA2 security.  I have the password and I just keep getting the message unable to connect.  Any suggestions on how to solve this?

    I don't have this exact issue. Mine will connect, but it drops the connection all the time. It's really frustrating. Searching for a solution, I've come across a few things that might help you. You could try turning off the wifi in settings and then turning it back on, going into the settings and restoring network settings, and going into settings and renewing your lease. I tried all of those things and none of them fixed my problem, but a lot of threads here mention them, so I assume they work for some people. I hope this helps!

  • IPad will not connect to wifi or att

    I have a strong signal, both wifi and att. I was on the internet and suddenly I get a message: "Cannot Open Page" Safari cannot open page because it is not connected to the internet.
    I went to settings and checked that brightness is moved to full. I reset network. I have turned off ipad and restarted.  Nothing is working.
    Phil
    PS Wall Street Journal App has ceased working as has email and Google Earth.

    And now having once again reset the network, turned off and on the airplane mode, reset the wifi network, reset the brightness, and reset the iPad....... it is working again. What exactly fixed it is unknown.

  • TS1398 my iPad will not connect to wifi since the ios7 upgrade

    Since updading my iPad to iOS7 I cannot connect to WIFI.  I have put the device in airplane mode, reset newtork settings per other suggestions but it didn't work.  I have powered the device off and on.  I have reset home router.  iPhone 5 still works as I refuse to upgrade to iOS7 for now.
    Finally got it working.  Continued following the above steps and it worked.  I've tried this at least a dozen times with no success but all of a sudden it worked.  I hope it continues to work.
    Message was edited by: gregb7

    Try a soft reset or turn the device completely off then turn it back on again. Also you can toggle Airplane mode on for about 10 seconds and then turn it off. Sometimes that resets the radio signal inside the device.
    A soft reset is basically holding onto the power button and the home button simultaneously together for about 10 seconds or until you see the screen flash and it should go completely black. Afterwards, tun the device back on like normally and see if that fixes the problem.

  • TS1398 My iPad will not connect to WiFi.  It will not even register any wireless networks.  I have tried everything based on hours of research on the internet including restoring the iPad to its factory settings and changing the security on my router. Hel

    I have literally tried everything that I could possibly find on how to fix the problem and it is still not connecting.  I am reaching to find out if anyone knows what my next steps would be or if I just need to contact Apple.  Thank you for your help!

    Try a soft reset or turn the device completely off then turn it back on again. Also you can toggle Airplane mode on for about 10 seconds and then turn it off. Sometimes that resets the radio signal inside the device.
    A soft reset is basically holding onto the power button and the home button simultaneously together for about 10 seconds or until you see the screen flash and it should go completely black. Afterwards, tun the device back on like normally and see if that fixes the problem.

  • My mini ipad will not connect to wifi device

    i've just purchased an ipad mini and i have tried to connect it to the vodafone mobile wifi r206,i've put the password etc onto the pad,my signal is great from my wifi box but my ipad says no server connection,i'm really a novice with all this stuff so if anyone can help me i'd be really grateful,thanks

    Hi there,
    I would recommend taking a look at the troubleshooting steps founf in the article below.
    iOS: Troubleshooting Wi-Fi networks and connections
    http://support.apple.com/kb/ts1398
    -Griff W.

  • HT201320 i can get email on my ipad 3 but it will not let me set up an account to send out any ideas why ?

    my email says does not allow relaying so i cant send email ?

    Try going into Settings > Mail, Contacts, Calendars > select the account > account name , tap on SMTP (under the 'Outgoing Mail Server' heading) and then tap on your Primary Server and try entering your email account and password and see if it then works

  • I updated an iPod touch, an iPad 2, and an iPhone 4 to iOS 6, and all of them now will not connect to WiFi. They all give this wierd 404 error page from Apple and insist that I need to login to the network. Bad job testing the software Apple.

    I updated an iPod touch, an iPad 2, and an iPhone 4 to iOS 6, and all of them now will not connect to WiFi. They all give this wierd 404 error page from Apple and insist that I need to login to the network. What's the fix? None of the recommended fixes work in any of these devices. Reset device, reset network, renew lease, etc. None of them work.

    Does the iPod work OK?
    Does it charge when connect to the computer?
    Does it appear in My Computer?
    Look at the dock connector on the iPod. Compare with the iPod that does work/connect.
    I suspect you have a 2G iPod. Those can only go to iOS 4.2.1
    http://support.apple.com/kb/HT1353#iPod_touch_late2009
    iPod touch (3rd generation)
    iPod touch (3rd generation) features a 3.5-inch (diagonal) widescreen multi-touch display and 32 GB or 64 GB flash drive. You can browse the web with Safari and watch YouTube videos with Wi-Fi. You can also search, preview, and buy songs from the iTunes Wi-Fi Music Store on iPod touch.
    The iPod touch (3rd generation) can be distinguished from iPod touch (2nd generation) by looking at the back of the device. In the text below the engraving, look for the model number. iPod touch (2nd generation) is model A1288, and iPod touch (3rd generation) is model A1318.

  • Since I upgraded to OS 6 my ipad will not connect to my WiFi

    Since I upgraded to OS 6 my ipad will not connect to my WiFi unless I am right next to it.  if i walk more than three feet away it looses connection. I have tried the brightness, resetting the network settings, changing the channel on my router...help.  I have century link in Phoenix arizona.  modem/router is a
    ZyXEL - PK5000Z.  It seems to work ok on my work wifi.
    My iphone and netbook work perfectly with it.  I do have an upgrade to the software on my iphone, but I fear that will loose wifi as well. 

    Some things to try first:
    1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    4. Go into your router security settings and change from WEP to WPA with AES.
    5.  Renew IP Address: (especially if you are droping internet connection)
        •    Launch Settings app
        •    Tap on Wi-Fi
        •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
        •    In the window that opens, tap on the Renew Lease button
    ~~~~~~~~~~~~~~~~~~~~~~~~~
    iOS 6 Wifi Problems/Fixes
    Fix For iOS 6 WiFi Problems?
    http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
    Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
    http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
    How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
    http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
    iOS 6 iPad 3 wi-fi "connection fix" for netgear router
    http://www.youtube.com/watch?v=XsWS4ha-dn0
    Apple's iOS 6 Wi-Fi problems
    http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
    ~~~~~~~~~~~~~~~~~~~~~~~
    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
    How to Fix: My iPad Won't Connect to WiFi
    http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
    iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
    How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130
    Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • My iPad will not connect to my WIFI, but my iMac and iPhone will. Any Suggestions?

    My iPad will not connect to my WIFI, but my iMac and iPhone will. Any Suggestions?

    I am currently having the same problem with music that is downloaded to my laptop and stored into itunes/itunes match which is not downloading to my ipad.  I had this same problem a few months a go and it was fixed with a update to my ipad but it has happened again with most recent update.  The bad thing is I didn't notice until I went to listen to the music on my ipad and it was available.  Apple is becoming very unattractive to me.  I am in search of a diffrent device.

Maybe you are looking for

  • Urgent clearing data in container for free text

    I HAVE A CONTAINER FOR FREE TEXT. I HAVE A CREATE BUTTON IN MY SCREEN EWHEN I PRESS CREATE IT ASKD FOR ID AND FREE TEXT THEN I SAVE  AND IT GETS SAVED IN A ZTALE TABLE. WHEN AFTER SAVING IT I GO TO INITIAL SCREEN AND PRESS CREATE AGAIN THEN IT ASKS F

  • Colors are not applying properly

    First off, let me say that I am definitely a novice.  I'm mostly self taught- I did take some courses through the Art Institute of Pittsburgh but I had to drop out to take care of my family so I'm by no means an expert.  So forgive me if I sound like

  • Gizmo VoIP on E71/72

    Hi, I would like to know please if anyone is using their Gizmo VoIP configurations to make VoIP calls. I am using Fring, set up with my Skype. There is definately a lag in the call. Even on WiFi there is a lag. I cannot notice any difference between

  • Photoshop CS4 and Lion OSX

    Hi everyone, I searched a bit for this thread but couldn't find anything, so im posting it. I'm about to download Lion OSX on my iMac and i would like to know if there is some problem with the whole CS4. I found something for CS3 and Cs5.5, but nothi

  • Photoshop elements 7 - create slide show

    When I save my slide show and then try and get it back again all the slide boxes are black. What am I doing wrong?