My ipad will not restore, can i resolve or do i have to take to apple

I was updating the software and when i came back to the ipad an hour or so later the screen is blank with a little itunes icon and a pic of a cable........When i hook it up to itunes for a restore it tells me that it cant configure ipad...there is no name or serial number visable in Itunes 

If you're unable to do the Restore (or it doesn't help), go into Recovery Mode per the instructions here.  You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without being charged again.  Also, read this.

Similar Messages

  • HT201413 I work at a school and I have been restoring ipads. This one particular ipad will not "restore" can i override the error code (9)?

    I need help restoring an ipad. I have done two others previous to this one however when trying to complete theis one gives me an error message of (9). Any ideas?

    Do you have the latest version of iTunes? Did you check for anti-virus software? One of the sections talks about interference from anti-virus software and firewalls. Also, you should not have to make any changes to your Host file unless your computer has been used to jailbreak a phone. I worry because you were using a number of software applications that are designed for jailbreaking devices. Excerpt from this support document. Get help with iOS update and restore errors - Apple Support
    Check for hardware issues
    Related errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
    These errors mean that your device or computer might have a hardware issue that stops the update or restore from completing.
    Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
    Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
    Make sure that your security software and settings are allowing communication between your device and update servers.
    If you still see the error message when you update or restore, contact Apple support.

  • TS4009 My new apple iPhone 5 and my new ipad will not backup to iCloud. Call support and have another call, as apple can not identify the. Issue? Any suggestions??

    Can not backup to iCloud on new iPhone 5 or my new ipad. So far apple can locate problem . Any ideas.

    I am logged into Icloud on both devices.  There is plenty of storage.  My Iphone5 has never backed up automatically or manually.  It is plugged in and on Wifi.  The message is always backup did not complete.  My new ipad backed up once on 10/29/12 and does exactly the same thing as my phone.  If you start the backup manually it stops after 10-20 minutes and says did not complete back up.  I have made sure my login password is the same on both devices....I was bumped up a level last night on Apple Support call and she could not figure it out.  We have another call tonight.  So far I have no backup of my contacts and do not know what the issue is. 

  • My IPad will not turn on, despite charging all night and all day. The Apple pops up then goes away. What is wrong and how can I fix it?

    My IPad will not turn on despite charging all night and all day.  The Apple pops on but then shuts off again.  It does this over and over. How can I fix this and get it up and running again?

    Hey bellabeanbag,
    Thanks for the question. The following resource outlines troubleshooting steps if your iPad is not responding:
    iPad: Basic troubleshooting
    http://support.apple.com/kb/TS3274
    If iPad won't turn on, or the display stops responding
    Follow these steps, testing after each:
    1. Turn the iPad off and turn it on again. Press and hold the Sleep/Wake button on top of iPad for a few seconds, until a red slider appears. Then slide the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.
    2. Reset iPad. Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears.
    If iPad still won't respond after you restore it
    Follow these steps, testing after each:
    1. If you receive an alert in iTunes while restoring your iPad, refer to this article for instructions on how to resolve common issues with updating and restoring.
    2. If you cannot restore your iPad in iTunes, or if iTunes does not recognize the device, refer to this article for instructions on restoring using recovery mode.
    Thanks,
    Matt M.

  • HT4623 I tried to update my ipad with IOS7, it crashed!!!!!! now my ipad will not work, have tried to restore the ipad, will not restore, help please??

    I tried to update my ipad with IOS7, it crashed!!!!!! now my ipad will not work, have tried to restore the ipad, will not restore, help please??

    I tried to update my ipad with IOS7, it crashed!!!!!! now my ipad will not work, have tried to restore the ipad, will not restore, help please??

  • HT1430 ipad will not restore - error 4014 not found on website

    ipad will not restore - error 4014 not found on website - will not turn on for hours

    Take a look at this thread. Several solutions are offered.

  • HT1695 Both my iPod and my MacBookPro connect with my home Wi-Fi but my iPad will not even after entering the passcode. I have tried Full shutdown  and tried other Wi-Fi's for which I had the correct passcode. My iPad would not connect. Any suggestions?

    Both my iPod and my MacBookPro connect with my home Wi-Fi but my iPad will not even after entering the passcode. I have tried Full shutdown  and tried other Wi-Fi's for which I had the correct passcode. My iPad would not connect. Any suggestions?

    Hi! I am having the same problem. What's odd is that a few days ago- the ipad was connecting to the network fine. No changes made. Other devices can connect to this network. I have also been able to connect my ipad to other networks.
    I have reset all network settings, reset my ipad, reset the router, hard stop reboot, turn on/off wifi connection. what's interesting is that when i click the arrow next to the network i am trying to log onto- the ip address, router, and dns numbers come up automatically and the router number does not fill in (also- this process takes a long time- at least 5 minutes).
    any thoughts?

  • My ipad will not rememeber my wi fi password. I have to enter it every time I turn it on.

    Every time I turn my ipad 4 on, I have to reenter my home network password. The ipad will not connect automatically to it even though I have connected to it many times.

    1. Try Settings > Wi-Fi > tap your wireless SSID > Forget this Network.
    2. Reset: Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Note: You will not lose any data
    3. Setup your Wi-Fi again, but this time DO NOT USE the automatic SSID list, use Other... and key in SSID and password manually.

  • Ipad will not turn on or do anything. I have the new Ipad.Whats wrong?

    Ipad will not turn on. I have the new Ipad. Whats wrong? Its only about 2 months old.

    Assuming that the battery isn't empty (and it can take up to 15 minutes of charging before it will respond), then have you tried a reset ? Press and hold both the sleep and home buttons for about 10 to 15 seconds, after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

  • Ipad will not restore after ios5 update

    Help!  I downloaded ios 5.  Now during the install on my first gen ipad 3g64, it will not get past the updating firmware.  Gives error.  Have tried at least a dozen times.

    Restore from iTune Backup
    1. Settings>General>Reset>Erase all content and settings
    2. You'll be asked twice to confirm
    3. You'll see Apple logo and progress bar
    4. You'll see a big iPad logo on screen
    5. Configuration start
    6. Set language
    7. Set country
    8. Select Network and input Password>Join
    9. Enable Location Service>Next
    10. You'll be given 3 options (a) Setup as New iPad (b) Restore from iCloud Backup (c) Restore from iTune Backup
    11. Select Restore from iTune Backup
    12. You will see picture of USB cable pointing towards iPad
    13. Connect iPad to iTune (make sure iTune is on standby)
    14. Tap Continue (computer)
    15. Restore iPad from Backup (computer)
    16. See progress bar with estimated time (computer)
    17. See Restore in Progress on iPad
    18. See Apple logo
    19. See Apple and Progress Bar
    20. Slide to Unlock
    21. Copying Apps back to iPad (computer)
    22. You'll see Loading/Installing/Waiting below the Apps (iPad)
    23. Sync Music/Podcast/Movies to iPad (computer)
    24. Sync completed (computer)

  • IPad will not restore after iOS7 update

    I just updated my iPad to ios7, did restart and restore and now I cannot get past the welcome screen.  It keeps asking me to restore from backup, which I have done repeatedly.  My computer shows my iPad as having everything restored, but the iPad does not.  HELP!!!!!

    Restore from iTune Backup
    1. Settings>General>Reset>Erase all content and settings
    2. You'll be asked twice to confirm
    3. You'll see Apple logo and progress bar
    4. You'll see a big iPad logo on screen
    5. Configuration start
    6. Set language
    7. Set country
    8. Select Network and input Password>Join
    9. Enable Location Service>Next
    10. You'll be given 3 options (a) Setup as New iPad (b) Restore from iCloud Backup (c) Restore from iTune Backup
    11. Select Restore from iTune Backup
    12. You will see picture of USB cable pointing towards iPad
    13. Connect iPad to iTune (make sure iTune is on standby)
    14. Tap Continue (computer)
    15. Restore iPad from Backup (computer)
    16. See progress bar with estimated time (computer)
    17. See Restore in Progress on iPad
    18. See Apple logo
    19. See Apple and Progress Bar
    20. Slide to Unlock
    21. Copying Apps back to iPad (computer)
    22. You'll see Loading/Installing/Waiting below the Apps (iPad)
    23. Sync Music/Podcast/Movies to iPad (computer)
    24. Sync completed (computer)

  • After updating to os5, my iPad will not restore. What do I do?

    When I attempt to restore my iPad it first says: An error occurred while restoring this iPad (-1).  When I hit okay on that it then says: iTunes could not restore the iPad because an error occured. I have gone through all of the suggested tips on the website but it is still not working. Any ideas?

    All sorted now!!
    Check out this thread by MrCEO
    Updated iPad 1 to IOS 5. When trying to restore my iPad from my backup it gets half way through and the iPad reboots and iTunes says "An error occurred while restoring this iPad (-1)"
    The answer is to:
    set up my iPod (or iPad - should work the same) as a new iPod. Then in iTunes I synced everything as if it was a new iPod. After the sync was complete I right clicked on my iPod on the left in iTunes and selected restore from backup. I selected the right backup file (the older version, not the one just created) and it worked!!

  • Having problems with Verizon iPhone 5 using excessive data. Verizon will not help can anyone give me advice? Have family plan never went over 8gb of data in 6 years, now avg 14 a month and are not using anything different other than having iPhone 5.

    Switched to iPhone 5 on July 31st.  Since then our data usage has doubled.  Verizon will not help find out what the problem could be, they claim they are unaware of a problem.  I told them to look on the customer support page and many have complained about the problem.  Now on the apple site I see it may be an apple problem.  Some one needs to fix this.  Apple you want us to use your products, please do t make it cost us more money just to do what we did prior without problems.  Prior phones were iPhone 4 and we never had issues and never went over 8 gb's for 4 phones.  Now we are doing 14.  Can anyone tell me what is going on.  Getting ready to stop using cell phones all together.

    Well you could Restore it from your backup and see if that helps. If it doesn't Restore it as new and manually add things back until the problem starts again.
    I would also suggest trying a different SIM.
    Without iOS 7 there is no way to isolate what is using the data.

  • Iphone 5 will not sync with my asus computer.  I have been to the apple store and genius bar can't solve the

    I just got an iphone5.  My computer itunes recognizes the iphone when connected, but will not sync.  I have been to the Apple genius bar and they have uninstalled and reinstalled itunes several times and did everything they could think of, but still it would not sync.  I have an ipad2 that syncs with no problem.  So they told me to go get some computer help elsewhere...blamed it on Windows? Thanks!

    You can poke around in the settings. There's a lot of stuff defaulted to on that you may not need. Such as notifications. Background app update, background app update. Try turning those off and see if that helps.

  • HT201210 my Ipad will not restore after trying to update what do I do?

    I tried to update my Ipad to 6.0 .  NOw I am getting an alert that was unable to restore!!!  What do I do?  All I was trying to do was add some music to my IPAD!!

    Did you get an error #? What iOS version are you currently running?
    If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.0.1. For the iPad Mini the iOS is 6.0.2. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
    iOS 5: Updating your device to iOS 5 or Later
    http://support.apple.com/kb/HT4972
    How to install iOS 6
    http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
    iOS: How to update your iPhone, iPad, or iPod touch
    http://support.apple.com/kb/HT4623
    If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
    Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily.  Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
    iPad: Basic troubleshooting
    http://support.apple.com/kb/TS3274
    Update and restore alert messages on iPhone, iPad, and iPod touch
    http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
    iOS: Resolving update and restore alert messages
    http://support.apple.com/kb/TS1275
    iPad: Unable to update or restore
    http://support.apple.com/kb/ht4097
     Cheers, Tom

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