My ipad won't connect to the itunes store.

it started downloaded a season of a show, and only finished half way. now when i try to download it gives me an error message. when i try to report the problem from my ipad's email, it says 'can't connect'.. but my wifi is connected and working. i tried restarting several times. i'm upset that i was charged for the whole season despite only having a few episodes downloaded, and i need to know how to fix this problem without losing what i've paid for.

Usually it's because you are not making internet connection via wifi.
Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
 Cheers, Tom

Similar Messages

  • My iPad won't connect to the iTunes store, is anyone else having this problem?

    My iPad won't connect to the iTunes store, I've never had any problems before. Also I have the sling box app and it isn't working either. It now says remote streaming is not enabled on this device and I have used sling box in the past with out any problems. Any help would be appreciated.

    Usually it's because you are not making internet connection via wifi.
    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    Additional things to try.
    Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    If none of the above suggestions work, look at this link.
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
     Cheers, Tom

  • My iPad won't connect to the iTunes store.  How do I correct this?

    My iPad 1 won't connect to the iTunes store? Why?

    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    iTunes Store: Associating a device or computer to your Apple ID
    http://support.apple.com/kb/ht4627
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
    Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    This works for some users. Not sure why.
    Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
     Cheers, Tom

  • Some movies/categories won't connect to the itunes store.

    Some movies/categories won't connect to the itunes store.  When we try to access kids/family genre it says it can't connect.  But we can see some kids/family movies from top movies, but others not? For instance when I search on a movie it finds the movie, but when I try to access it, it doesn't work.  We can see the same movie and access it ok on our mac mini and the ipad, what is wrong?  It is very frustrating. 

    Hi Belliefromvic,
    Welcome to the Apple Support Communities!
    What I would recommend in this situation would be first restarting the Apple TV by following the instructions in the attached article. If the issue continues, I suggest reading and working through the Resolve network or streaming issues section of the article.
    Apple TV: Basic troubleshooting
    http://support.apple.com/kb/HT200197
    Have a great day,
    Joe

  • I downloaded iOS 8.2 and now my phone won't connect to the iTunes store, and my iTunes Match is turned off and won't turn back on...

    I downloaded iOS 8.2 on my iPhone 5s 32 GB and now my phone won't connect to the iTunes store, and my iTunes Match is turned off and won't turn back on... I'm trying to log in from Settings > iTunes & App Store... not working...  I have reset the phone twice, tried via cell service, and rebooted my wireless router..

    As per the Apple iCloud status page, they are having issues. Do not make changes at your end.
    https://www.apple.com/support/systemstatus/
    Edit

  • When I try to download a song onto my iPad from iTunes Match, my iPad says "Cannot connect to the iTunes Store" even though I have a perfect Internet connection.

    When I try to download a song onto my iPad from iTunes Match, my iPad says "Cannot connect to the iTunes Store" even though I have a perfect Internet connection.

    Try a power cycled of the iPad.

  • Ipad won't connect to the app store.

    Ipad won't connect to the app store. I have reset dns and reset settings. I have tried changing the date but it still wont connect.

    The problem is on Apple's server side, I have had some intermittant issues.
    They will likely resolve it shortly.

  • My iTunes won't connect to the iTunes store why?

    My iTunes won't connect to the iTunes store why?

    Hey, I had the same problem with the itunes not connecting to the store thing, I recommend checking your firewall and stuff make sure itunes (or safari) is not blocked, if everything is ok with that (apple apps not blocked), Uninstall Itunes, safari, quicktime icloud and whatever apple app you have on your computer. and get an earlier version.... the problem in some cases? Apple Application Support on itunes 10/quicktime 7 and later, a flaw that apple has to work on I recommend downloading a earlier version of itunes

  • ITunes won't connect to the iTunes store

    I've tried everything on the support page http://support.apple.com/kb/TS1368 and even tried completely removing iTunes using the Control Panel and reinstalling it, but iTunes still won't connect to the iTunes store.  I'm just stuck on the loading page.

    Close your iTunes,
    Go to command Prompt -
    (Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
    (Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
    In the "Command Prompt" screen, type in
    netsh winsock reset
    Hit "ENTER" key
    Restart your computer.
    If you do get a prompt after restart windows to remap LSP, just click NO.
    Now launch your iTunes and see if it is working now.
    If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
    iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
    http://support.apple.com/kb/TS4123?viewlocale=en_US

  • My ipad won't connect to the App Store even when the wifi is on

    I tried rebooting the ipad and turning everything off and then back on including the router and it still won't connect because all I get is "cannot connect to the iTunes Store". HELP ME PLZ

    Try reset iPad
    Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
    Note: Data will not be affected.

  • How come when I go to download an app from the App Store it won't connect to the iTunes Store???

    I went to download an app from the App Store & it told me cannot connect to iTunes Store. What do I do to fix this problem???

    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
    Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    This works for some users. Not sure why.
    Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
     Cheers, Tom

  • My iPad won't connect to the apple store, how do I fix this?

    My iPad apps are not connecting to the apple store. So I can't update my apps.  What can I do to fix this?

    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    iTunes Store: Associating a device or computer to your Apple ID
    http://support.apple.com/kb/ht4627
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
    Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    This works for some users. Not sure why.
    Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
     Cheers, Tom

  • My iTunes on my PC won't connect to the iTunes store

    When I try to sync my Ipad with my PC, a window pops up that says my computer is no longer authorized and if I don't authorize it then all my apps will be deleted. In order to authorize my computer, the iTunes needs to connect with the iTunes store.I tried to authorize it but my iTunes WILL NOT connect to the iTunes store. I've tried for hours and on various days, and it's not an internet connection problem. I figured maybe I needed to update my iTunes but in order to check for updates in the first place I have to connect to the iTunes store. What shall I do?

    Hi  DustinRCannon,
    Welcome to the Support Communities!  Try the following steps for issues connecting to the iTunes Store from your PC.  I'm including the entire article below as I don't know what version of Windows you are working with.
    iOS: Unknown error containing '0xE' when connecting to a Windows PC - Apple Support
    http://support.apple.com/en-us/TS3221
    I hope this information helps ....
    - Judy

  • Won't 'connect to the itunes store or server'

    My apple tv is telling me it can't connect to the itunes store and then it says can't connect to the server.

    Hi Belliefromvic,
    Welcome to the Apple Support Communities!
    What I would recommend in this situation would be first restarting the Apple TV by following the instructions in the attached article. If the issue continues, I suggest reading and working through the Resolve network or streaming issues section of the article.
    Apple TV: Basic troubleshooting
    http://support.apple.com/kb/HT200197
    Have a great day,
    Joe

  • My computer won't connect to the iTunes Store

    When I attempt to go to the iTunes store on my computer, it displays the error "iTunes could not connect to the iTunes store. An unknown error occured (0x80090318)."
    I've tried everything listed in other discussions, but it's still not working and I'm getting extremely frustrated. Please help?
    Also, my iPod is taking forever to sync to the computer, it's been "backing up" for a couple hours now and I'm assuming it has something to do with the iTunes store not opening.

    Hi Jesus Freak255,
    Thanks for visiting Apple Support Communities.
    I recommend the troubleshooting steps in this article if you cannot connect to the iTunes Store:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Best Regards,
    Jeremy

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