My IPad1 has completely shut down. It has no power. I have tried a restart and a reset with no results. I have tried charging through the keyboard dock, the wall charger and my Macbook Pro with no results. Is this a complete battery failure?

My IPad 1 has lost complete power. I have attempted a restart and a reset without results. I have attempted to charge with the keyboard dock, the wall charger and connecting to my MacBook Pro. Again no results just a black screen. Is this a battery failure? I am in Mexico for another 6 weeks and hoping to find a solution.

Cathi-
How long did you have the iPad connected to the wall charger?  A completely dead iPad battery may not work until it has been charged for some time - maybe a half hour or more.  I suggest leaving it on charge overnight, and then trying the reset.
The MacBook may be able to charge the iPad if it doesn't go to sleep, but it will be extremely slow.  the Wall charger is definitely the best way.
Fred

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    P.S. Here is the error report:
    Process:         App Store [614]
    Path:            /Applications/App Store.app/Contents/MacOS/App Store
    Identifier:      com.apple.appstore
    Version:         1.0.2 (63.1)
    Build Info:      Firenze-630100~1
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [107]
    Date/Time:       2011-10-09 23:16:25.809 -0600
    OS Version:      Mac OS X 10.6.8 (10K549)
    Report Version:  6
    Interval Since Last Report:          606856 sec
    Crashes Since Last Report:           18
    Per-App Interval Since Last Report:  20 sec
    Per-App Crashes Since Last Report:   18
    Anonymous UUID:                      AD72D7A4-83DA-4BB2-96C0-F182941E3B24
    Exception Type:  EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Application Specific Information:
    abort() called
    *** Terminating app due to uncaught exception 'NSImageCacheException', reason: 'Cannot lock focus on image <NSImage 0x10038aa70 Size={0, 0} Reps=(
    )>, because it is size zero.'
    *** Call stack at first throw:
        0   CoreFoundation                      0x00007fff862a77b4 __exceptionPreprocess + 180
        1   libobjc.A.dylib                     0x00007fff8190af03 objc_exception_throw + 45
        2   CoreFoundation                      0x00007fff862a75d7 +[NSException raise:format:arguments:] + 103
        3   CoreFoundation                      0x00007fff862a7564 +[NSException raise:format:] + 148
        4   AppKit                              0x00007fff865799cc -[NSImage _lockFocusOnRepresentation:rect:context:hints:flipped:] + 319
        5   AppKit                              0x00007fff86579883 __-[NSImage lockFocusWithRect:context:hints:flipped:]_block_invoke_1 + 100
        6   AppKit                              0x00007fff8650dc1d -[NSImage _usingBestRepresentationForRect:context:hints:body:] + 178
        7   AppKit                              0x00007fff86579809 -[NSImage lockFocusWithRect:context:hints:flipped:] + 289
        8   AppKit                              0x00007fff865796d3 -[NSImage lockFocusFlipped:] + 142
        9   App Store                           0x000000010001c840 0x0 + 4295084096
        10  AppKit                              0x00007fff86502444 -[NSControl drawRect:] + 405
        11  AppKit                              0x00007fff864facc5 -[NSView _drawRect:clip:] + 3390
        12  AppKit                              0x00007fff864f9938 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1325
        13  AppKit                              0x00007fff864f9ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
        14  AppKit                              0x00007fff864f9ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
        15  AppKit                              0x00007fff8651ec5a -[NSToolbarItemViewer _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 301
        16  AppKit                              0x00007fff864f9ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
        17  AppKit                              0x00007fff864f9ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
        18  AppKit                              0x00007fff864f9ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
        19  AppKit                              0x00007fff864f800a -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 767
        20  AppKit                              0x00007fff864f7b2c -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 254
        21  AppKit                              0x00007fff864f43de -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2683
        22  AppKit                              0x00007fff8646dc0e -[NSView displayIfNeeded] + 969
        23  AppKit                              0x00007fff8641f922 -[NSWindow _setFrameCommon:display:stashSize:] + 1895
        24  AppKit                              0x00007fff86435b34 -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 787
        25  AppKit                              0x00007fff864357d2 -[NSWindow orderWindow:relativeTo:] + 94
        26  AppKit                              0x00007fff86401974 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1726
        27  AppKit                              0x00007fff863ffa91 loadNib + 226
        28  AppKit                              0x00007fff863ff1a4 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 763
        29  AppKit                              0x00007fff863fedd9 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 326
        30  AppKit                              0x00007fff863fc35b NSApplicationMain + 279
        31  App Store                           0x00000001000013f4 0x0 + 4294972404
    Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
    0   libSystem.B.dylib                 0x00007fff8013c0b6 __kill + 10
    1   libSystem.B.dylib                 0x00007fff801dc9f6 abort + 83
    2   libstdc++.6.dylib                 0x00007fff86e915d2 __tcf_0 + 0
    3   libobjc.A.dylib                   0x00007fff8190eb39 _objc_terminate + 100
    4   libstdc++.6.dylib                 0x00007fff86e8fae1 __cxxabiv1::__terminate(void (*)()) + 11
    5   libstdc++.6.dylib                 0x00007fff86e8fb16 __cxxabiv1::__unexpected(void (*)()) + 0
    6   libstdc++.6.dylib                 0x00007fff86e8fbfc __gxx_exception_cleanup(_Unwind_Reason_Code, _Unwind_Exception*) + 0
    7   libobjc.A.dylib                   0x00007fff8190afa2 object_getIvar + 0
    8   com.apple.CoreFoundation          0x00007fff862ff969 -[NSException raise] + 9
    9   com.apple.AppKit                  0x00007fff8641fbe4 -[NSWindow _setFrameCommon:display:stashSize:] + 2601
    10  com.apple.AppKit                  0x00007fff86435b34 -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 787
    11  com.apple.AppKit                  0x00007fff864357d2 -[NSWindow orderWindow:relativeTo:] + 94
    12  com.apple.AppKit                  0x00007fff86401974 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1726
    13  com.apple.AppKit                  0x00007fff863ffa91 loadNib + 226
    14  com.apple.AppKit                  0x00007fff863ff1a4 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 763
    15  com.apple.AppKit                  0x00007fff863fedd9 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 326
    16  com.apple.AppKit                  0x00007fff863fc35b NSApplicationMain + 279
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    Thread 1:  Dispatch queue: com.apple.libdispatch-manager
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    1   libSystem.B.dylib                 0x00007fff80108add _dispatch_mgr_invoke + 154
    2   libSystem.B.dylib                 0x00007fff801087b4 _dispatch_queue_invoke + 185
    3   libSystem.B.dylib                 0x00007fff801082de _dispatch_worker_thread2 + 252
    4   libSystem.B.dylib                 0x00007fff80107c08 _pthread_wqthread + 353
    5   libSystem.B.dylib                 0x00007fff80107aa5 start_wqthread + 13
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    0   libSystem.B.dylib                 0x00007fff80107a2a __workq_kernreturn + 10
    1   libSystem.B.dylib                 0x00007fff80107e3c _pthread_wqthread + 917
    2   libSystem.B.dylib                 0x00007fff80107aa5 start_wqthread + 13
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    3   com.apple.WebCore                 0x00007fff808da4c1 WebCore::LocalStorageThread::threadEntryPoint() + 177
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    5   libSystem.B.dylib                 0x00007fff80126e89 thread_start + 13
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    0   libSystem.B.dylib                 0x00007fff80107a2a __workq_kernreturn + 10
    1   libSystem.B.dylib                 0x00007fff80107e3c _pthread_wqthread + 917
    2   libSystem.B.dylib                 0x00007fff80107aa5 start_wqthread + 13
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      rdi: 0x0000000000000266  rsi: 0x0000000000000006  rbp: 0x00007fff5fbff360  rsp: 0x00007fff5fbff348
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      r12: 0x00007fff8632cb09  r13: 0x0000000000000000  r14: 0x0000000000000000  r15: 0x0000000000000001
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    Binary Images:
           0x100000000 -        0x100044fff  com.apple.appstore 1.0.2 (63.1) <9113B2F3-EC62-24EA-C21A-352621712604> /Applications/App Store.app/Contents/MacOS/App Store
           0x100065000 -        0x10018eff7  com.apple.CommerceKit 1.0 (60.8) <F3B830C2-00E3-FE72-2D65-FDC943EC65EF> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
        0x7fff5fc00000 -     0x7fff5fc3bdef  dyld 132.1 (???) <B536F2F1-9DF1-3B6C-1C2C-9075EA219A06> /usr/lib/dyld
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        0x7fff80070000 -     0x7fff800b1ff7  com.apple.MediaKit 10.4 (486) <5ABA1213-744C-5C65-CA8E-84BE866DB7B4> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
        0x7fff800b2000 -     0x7fff800c3ff7  libz.1.dylib 1.2.3 (compatibility 1.0.0) <FB5EE53A-0534-0FFA-B2ED-486609433717> /usr/lib/libz.1.dylib
        0x7fff800c4000 -     0x7fff800ecfff  com.apple.DictionaryServices 1.1.2 (1.1.2) <E9269069-93FA-2B71-F9BA-FDDD23C4A65E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
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        0x7fff81aca000 -     0x7fff81adcfe7  libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <76B83C8D-8EFE-4467-0F75-275648AFED97> /usr/lib/libsasl2.2.dylib
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        0x7fff82801000 -     0x7fff82834ff7  libTrueTypeScaler.dylib ??? (???) <69D4A213-45D2-196D-7FF8-B52A31DFD329> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
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        0x7fff82d01000 -     0x7fff82d50fef  libTIFF.dylib ??? (???) <1E2593D1-A7F6-84C6-DF8F-0B46AE445926> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
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    From the menu bar, select
               ▹ About This Mac
    Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.

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    Hello KimmieCee,
    Thank you for using Apple Support Communities.
    For more information, take a look at:
    Configuring Mail for your email account
    http://support.apple.com/kb/ht1277
    Have a nice day,
    Mario

  • I just downloaded mavericks the new os on my MacBook Pro two days ago. This morning everything was fine.i had the computer on for about 2hrs when I looked over and the screen was black. This usually happens after awhile. This time it won't come on at all.

    I just downloaded the new Mavericks everything was fine this morning then my screen went black as it usually does when I leave it for an hour or so. I usually push the on button once and it comes back this time it didn't. I hold the button down and it'll go off I hold the button down and I hear it make the start up sound but nothing comes on the screen it's totally black. I'm not sure if this has anything to do with downloading the new Mavericks does anybody have any ideas. Is there any way to reboot when you can't see what's on the screen. I believe it's coming on but I cannot put in my password because I cannot see where to type it in.

    This is really unfortunate. I'm sorry that nothing works. I was going to mention holding down the power button and doing a force shutdown but you already did that. You might need to take it into the Apple store. I don't know if booting into safe mode would help. You would have to turn off the machine again, hit the start button and hold down the shift key after you hear the tone, but normally you would let go of the shift key when you see the apple logo and spining wheel. Maybe by holding down the shift key after you here the tone will cause the screen to come back on? The other option is to start up from the 'install disk' if your machine came with one. You would insert the disk, then shut down the computer, and hold down the C key right after hitting the start button.
    Here's the link for the safeboot
    http://support.apple.com/kb/HT1564?viewlocale=nl_nl

  • Does Apple have a record of the tech specs for my Macbook Pro?

    I recently had my Macbook reparied. I know I had 8 gigs of RAM and it was returned to me with only 4 gigs RAM. Does Apple keep a record of tech specs for my Macbook Pro? ( 15 inch Mid July 2012).
    Gabriella Jean

    Was it the Apple Store where you had it repaired? Otherwise you'd have to go back to the repair place where you had the work done.
    "Does Apple keep a record of tech specs for my Macbook Pro?"
    If you purchased it w/ the 8 GB from Apple the info would be linked to your serial number.

  • My screen is frozen on the set up assistant and I can shut down or do anything. I was trying to update the so to maverick. Please I need help shutting the screen

    I was updating the os to the maverick and the setup assistant is frozen. I can't do anything I've tried to force quit and that also is not working

    Shutdown the computer.
    Restart.

  • When playing music through the audio port on my macbook pro only the left speakers/headphones work. external speakers are fine!

    I am having problems with the 3.5mm audio jack on my mac book pro. its been just over a year and now when i connect 3.5 headphones or speakers they only play the left speakers. the right speakers do not work.

    If you go to System Preferences (from the Apple menu) > Sound and select Output, how is the Balance slider set? If it is all the way to the left, put it in the middle.
    Best of luck.

  • I have pluged a portable battery to the USB and my macbook pro stopped working after that, right before it shut down there was a message on the screen that said something like " USB device is withdrawing so much power, please disconnect and connect again?

    I have plugged a portable battery to the USB and my macbook pro stopped working after that, right before it shut down there was a message on the screen that said something like " USB device is withdrawing so much power, please disconnect and connect again?
    if the device I connected have caused this, shouldn't the macbook itself have some type of protection that should prevent this from happening.
    because when I took it to an apple certified maintenance shop, the guy said that now it could only run while connected to the power. it won't run on batteries. and that I have to change the motherboard.
    can I just replace the damaged part only, would apple consider this as a design issue and they could pay for it, or should I just buy a new motherboard for 800$.
    Help.

    BB1B2,
    The problem is in finding a tech shop that will/can do board level repairs on Macs. They are few. And I certainly wouldn't spend $800 on a new logic board - I would replace the computer if I had to pay that much!
    You could call around to a few repair shops and see if they feel competent to isolate the problem and do a board level repair - but I'm afraid, in the end, that your search will be futile.
    Sorry,
    Clinton

  • When I close the lid on my retina MacBook Pro with Thunderbolt and it goes to sleep, I cannot wake it without shutting it down and restarting it.  Called Apple tech and they did not have a solution.  Any ideas?

    When I close the lid on my retina MacBook Pro with Thunderbolt and it goes to sleep, I cannot wake it without shutting it down and restarting it.  Called Apple tech and they did not have a solution.  Any ideas?

    Try these places:
    MacBook Pro
    https://discussions.apple.com/community/notebooks/macbook_pro
    https://discussions.apple.com/community/mac_os?view=discussions 
    http://www.apple.com/support/macbookpro
    Mac OS X Help 
    Isolating Issues in Mac OS
    http://support.apple.com/kb/TS1388
    https://www.apple.com/support/osx/
    https://www.apple.com/support/quickassist/
    http://www.apple.com/support/mac101/help/
    http://www.apple.com/support/mac101/tour/
    Get Help with your Product
    http://docs.info.apple.com/article.html?artnum=304725
    TimeMachine 101
    https://support.apple.com/kb/HT1427
    Mac OS X & Mountain Lion Community
    https://discussions.apple.com/community/mac_os
    https://discussions.apple.com/community/mac_os/os_x_mountain_lion?view=discussio ns
    Recovery Mode
    http://support.apple.com/kb/HT4718 

  • I plugged in iPhone 5 charger to my MacBook Pro and it immediately shut down and I can't get it restarted. Any ideas how to do this without removing the battery?

    I plugged in iPhone 5 charger to my MacBook Pro and it immediately shut down and I can't get it restarted. Any ideas how to do this without removing the battery?

    If you have your MBP charger, try a SMC reset:
    http://support.apple.com/en-us/HT201295
    If no success, make an appointment at an Apple store genius bar.
    Ciao.

  • My dad has a brand new iMac. If he quits an app, this window closes, but the app won't finish shutting down, Force quitting does not work.  Once another app is opened, it will not close either.  Now none of the apps are responding. Any ideas?

    My dad has a brand new iMac. If he quits an app, this window closes, but the app won't finish shutting down, Force quitting does not work.  Once another app is opened, it will not close either.  Now none of the apps on the dock are responding. I asked him to click on the apple, and drop down to "About this Mac", but that wouldn't open either. Any ideas?  If I was at his house, I would call Apple Care in a heartbeat, but am home with my sick daughter,,,  Thanks!

    For starters, have him open Disk Utility in Applications>Utilities, select the volume (the indented listing) and Verify Disk. If it reports any problems, have him try a Safe Boot by holding the Shift key at startup. This boot will take much longer than usual. It's checking and trying to repair the drive directory, if possible. Once in Safe Boot, have him repair Permissions.
    For other Disk repair remedies see
    http://support.apple.com/kb/TS1417
    Also, have him try a PRAM Reset. At the startup chime, hold down CMD-Option-P-R together, listen for two more chimes, total three, then let go to finish booting.
    Also, is he running any AV? If so, have him uninstall it. It might be responsible for this behavior. (There are no viruses for OS X.)

  • I purchased bioshock 2 on the app store on my macbook pro (running lion) and it shows 'an error has occured' every time I try to download the app. How do I install it properly, I have restarted my mac and reset the app on the debug menu?

    I purchased bioshock 2 on the app store on my macbook pro (running lion) and it shows 'an error has occured' every time I try to download the app. How do I install it properly, I have restarted my mac and reset the app on the debug menu?

    If you have more than one user account, these instructions must be carried out as an administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Select "/var/log/install.log" from the file list on the left. If you don't see that list, select
    View ▹ Show Log List
    from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
    If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
    When posting a log extract, be selective. Don't post more than is requested.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

  • I have an old PowerPC and a Macbook Pro running 10.6.7 sitting side by side. Both are using AirPort to connect to the internet wirelessly to the same router, but the old Mac connects with full bars, but the MBP struggles with only 2. Pls help, thanks!

    I have an old PowerPC running 10.4.11 and a Macbook Pro running 10.6.7 sitting side by side. Both are using AirPort to connect to the internet wirelessly to the same wireless router. The old Mac connects with full bars but the MBP struggles with only 2 bars. Pls help, thanks!

    BDAqua,
    Thanks for the response.
    Apple has used the term "Digital Audio" to identify this machine.  System Profiler has the following information:
    Machine Name:          Power Mac G4
      Machine Model:          PowerMac3,5
      CPU Type:          PowerPC G4  (2.1)
      Number Of CPUs:          1
      CPU Speed:          800 MHz
      L2 Cache (per CPU):          256 KB
      Memory:          768 MB
      Bus Speed:          133 MHz
      Boot ROM Version:          4.3.3f2
      Serial Number:          XBxxxxxMK9
      Sales Order Number:
    Yes, I could connect them by ethernet if all I wanted to do was transfer files, but I would like to network them so I could use wireless internet.  The machines are not always so close together, I did that to simplify the testing.  With the very slow transfer speeds I am reluctant to move ahead with the internet step. 
    <Edited By Host>

  • MacBook shuts down immediately both when power button is pressed and when lid is closed

    Hey there,
    The mentioned issues have happened to me for a couple of years or so. Specifically, when I press the power button it shuts down right away along with a click. Same happens when it sleeps; the light starts glowing and before a full seconds passes, I hear the same click and it shuts down. It started around the same time my battery died out of nowhere so I always attributed it to that. Now I got a new battery and it's still there. I tried resetting the SMC with both methods. The built-in keyboard had coffee spilled on it years ago so it doesn't really work, but I tried the key combination anyway. It didn't fix the problem, so I tried unplugging the battery and holding the power button. That didn't work either. What could be causing this issue?
    Thank you.

    Your problem is way more complex, here's my standard answer:
    "Whenever a liquid spill occurs the first thing that has to happen is the laptop should be shut down immediately. All power must be removed as soon as possible. It is especially important that the battery be disconnected and removed.
    All affected parts must be removed from the laptop. No attempt should be made to start/restart the computer since this could potentially damage the logic board beyond all repair.
    Then all affected parts would be washed in deionized water and blown dry with compressed air. (In a water spill the deionized water is probably not as critical. Depends on the mineral content of the water.) and blown dry with compressed air.This is especially true of the large chips on the logic board. Water can wick under them and cause havoc.
    The logic board should be placed in a drying/dehumidifing oven for at least two days. Longer depending on the spill.
      The keyboard is a separate matter."
    Also red wine would be one of the worst things you could spill on your computer.

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