My ipad2 media volume not working, volume bar not showing

My ipad2 media volume not working, volume bar not showing

here are my similar symptons:
in Settings the volume slider bar when moved plays a sound out of the speaker
when you double press home button, and slide over to the brightness and volume slider bars, the volume slider is completely gone.
when you plug in headphones it works fine, volume rocker controls volume perfectly.
when you press volume rocker without headphones, nothing happens, or a blank "sound effects" icon displays.
I sent my Ipad2 to Apple for this under warranty.  They said there are some small scratches on the side of it. 
It lives in a heavy duty case, but the exposed area has been knicked some how.    The little divots in the metal on the side mean that "impact" must have broken it. 
Forget the fact that it spontaneously started happening and that the speakers and headphones both work at various times, and the volume rocker works, but iOS 5.1.1 apps can't send sound out the speaker, but the volume settings in the sound do send out sound..
so they refused to look at it or repair it under the warranty.   I was a day away from buying yet another apply device in our family that already has a couple iPod Touches and 2 iPads.  I think I'll buy a droid now.

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