My ipad2 wont go pass the white apple logo how do i get pass it

Please someone help me. Im trying to turn my ipad2 I just got it I downloaded the software that need to be on there yesterday I went to turn on my iPad anyway come on I call customer service they told me to hold down the home button and the sleep mode button at the same time for 10 seconds until the Apple shows I did that the upper part came on but it won't let me get past that screen can someone please help me and tell me what I'm d
oing wrong

I read your response in the other discussion. I didn't realize that you just bought this iPad. Is it really brand new? It shouldn't be doing this if it is brand new. But try rebooting again first.
If you rebooted the iPad like this .... Hold down on the sleep and home buttons at the same time for about 10 seconds until you see the Apple Logo on the screen - and if it will not go past that screen - then you need to restore your iPad because something went wrong when you updated the software.
This explains how to restore the iOS software.
iTunes: Restoring iOS software - Support - Apple
If that will not work or the device is not recognized in iTunes, you will need recovery mode.
iPad: Unable to update or restore - Support - Apple
No matter which way that you restore, your device will be erased so I hope that you have a backup that you can restore from when you get the iPad running again. If you don't, you will have to start all over again and download your purchased content in the purchased tabs of the various stores on the device.

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