My Ipads screen is completly frozen, and apple does not want to help me fixing it

I have tried everything possible, the anser from apple is gthat his device was made 5 years ago.
I was using the App, REAL RACING 3, and suddenly it Blocked the whole Ipad.
<Edited by Host>

Riri1 wrote:
Thanks Paulcb, I just returned from the dealer, and the problem was that somehow the touch screen disconected itself, so they are going to replace it with a new ipad. It is a Factory failure. The garantee was due until December. Thanks again for your help
So where in this whole thing was Apple NOT willing to help????

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