My iphone 3g keypad is not working. Letter "R" and numbers 7,8,9 not working.

my iphone 3g keypad is not working. Letter "R" and numbers 7,8,9 not working. Can someone help me, please?
Idia

basics from the User Guide are restart, reset, restore from backup, restore as new.  Have these been attempted?
If you've tried ALL these steps, including setting up as a new device (not from backup), and you still have problems, then you have a hardware failure and will need to bring your phone into Apple for replacement.

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