My iphone 3gs is not communicating with itunes and in windows there is an exclamation mark

my iphone 3gs is not communicating with itunes and in windows there is an exclamation mark next to the usb device.  tried removing itunes and reloading, all softwares up to date. just got a new iphone 4s which is on charge but not switched on and used.

For Windows Vista/7 http://support.apple.com/kb/HT1923 uninstalling and reinstalling iTunes
For Windows XP http://support.apple.com/kb/HT1925.
Make sure you follow these instructions completely with the phone disconnected from the computer. After the reinstallation, reconnect the phone and it should load the new USB driver.

Similar Messages

  • Why won't my iphone 3gs will not sync with itunes???

    My Iphone 3GS will not sync with itunes on my iMac computer. Currently the device is plugged in and recieving a charge. I am operating the version 10.6 in itunes and the version OS5.1 on the 3GS. Can anyone help me figure this out?!?!?!

    try this article
    iOS: Device not recognized in iTunes for Mac OS X
    Products Affected
    iPad, iPhone, iPod touch, iTunes 10 for Mac, iTunes 8 for Mac, iTunes 9 for Mac
    Symptoms
    If your iPhone, iPad, or iPod touch does not appear under Devices in iTunes after you connect it to your Mac, refer to the troubleshooting suggestions below.
    Resolution
    Note: This article is for Mac OS X users. If you are using a Windows PC, please refer to iOS: Device not recognized in iTunes for Windows.
    To begin troubleshooting this issue on your iOS device, first follow the steps in the appropriate troubleshooting assistant below:
    iPhone Troubleshooting Assistant
    iPod touch Troubleshooting Assistant
    iPad Troubleshooting Assistant
    If the issue persists after following the troubleshooting assistant, continue with the steps below, testing to see if the issue is resolved after each section.
    Ensure that your Mac meets the minimum system requirements for your iPhone, iPad, or iPod touch. iTunes 10 and later requires Mac OS X v10.5.8 or later.
    Update to the latest version of iTunes and Install software updates on your Mac.
    Check USB connections. iOS devices require USB 2.0 to function properly. If you are not sure if your Mac has USB 2.0 ports, refer to the computer's specifications. Disconnect other USB devices, and connect your device directly to a USB port on your Mac.
    Restart your Mac.
    Mac OS X v10.6.8 or earlier only: Reinstall the Apple Mobile Device Service.
    Additional Information
    In rare circumstances, your device may be recognized after reinstalling iTunes, but after you restart your Mac, the device may not be recognized again. If this happens, and you are using Mac OS X v10.6 (Snow Leopard), please follow the steps in this article.

  • My iphone 3gs is not syncing with itune please help me

    my iphone 3gs is not syncing with itune please help me

    Did you ever get help with this issue?

  • My iPhone 3gs does not sync with itunes anymore after installing Mac Os X Snow Leopard, what can i do?

    My iPhone 3gs does not sync with itunes anymore after installing Mac Os X Snow Leopard (iTunes does not recognize the iPhone anymore) , what can i do?

    Try removing and reinstalling AMDS:
    http://support.apple.com/kb/HT1747
    (I requested deletion of your duplicate post.)

  • My iphone 3gs will not connect to itunes and it says that I need to do a system restore. It also says that I need to enter my password on the iphone to connect to itunes but I can not do this because the phone is in emergency phone call mode only.

    My iphone 3gs will not connect to itunes and it says that I need to do a system restore. It also says that I need to enter my password on the iphone to connect to itunes but I can not do this because the phone is in emergency phone call mode only.

    Turn your phone off and connect your cable to the computer, but not the device just yet. Start up iTunes. Now, hold down the home button on your phone and plug it in to the cable - don't let go of the button until iTunes tells you it's detected a phone in recovery mode. Now you can restore to factory settings.
    Unfortunately, the data on your phone is already gone if you're seeing the connect to iTunes logo.

  • TS3221 my iphone 4s is not connecting with itunes and giving me a message of unknow error 0xE8000012 Please help me out

    my iphone 4s is not connecting with itunes and giving me a message of unknow error 0xE8000012 Please help me out

    You've managed to permanently damage the phone. As gdgmacguy suggests, buy a new one. Preferably from a legitimate source.
    You may also want to keep in mind that it is illegal to use the Gevey SIM in pretty much every country on the planet. It may still be legal on the continent of antarctica, but that's only because penguins don't use cell phones as a rule.

  • My iphone 3gs is not sync with itunes

    Recently i installed ios5.1 software update for my iphone 3gs. After that i am finding problem with sync with the itunes. Even i tried all the usb's for my pc as stated in the site. even installed latest itunes is up to date. Even mobile is charging and camera roll is displayed. But only not sync with itunes. can any one help me regarding this issue.

    I am having the same problem.
    I have tried reinstalling iTunes again and Apple Mobile Device...
    I have tried resetting my iPhone several times...
    I have tried unchecking several synchronization options, such as photos and applications...
    I have tried erasing applications from my iPhone...
    Nothing seems to work!
    That's frustrating!

  • My iPhone 3GS will not sync with iTunes

    I just tried to sync my iPhone with iTunes and the phone is recognized, then it begins to Sync but then I get the error message:
    "The iPhone “Kristi Jurgensen’s iPhone” could not be synced because the sync session failed to start."
    I have powered the phone on and off, I have also done the restore but it still gives me the same error message when I try to sync. HELP!

    try another user account...try another usb...try a different usb port... and lastly try this:http://support.apple.com/kb/ts1627

  • Iphone 3gs will not sync with itunes copied from external hard drive.

    We transferred itunes from an external hard drive to a new laptop pc, after copying it from our old desktop.  I connected a new iphone 3gs on the laptop (first iphone on any of our computers), and itunes does not recognize the iphone, so it does not sync.  Is there any solution to this problem?

    did you copy the itunes folder from my music? and any other folder your music files might have been in.
    Another folder to copy is user/appdata/roaming/apple computer

  • My iphone 3gs will not restore with iTunes

    When i plugged in my iphone 3gs, it told me there was an update to IOS 6. I tried to update it but then half way through the process, it stopped and wouldnt update further. It gave me an "Error (-1)"

    You will then need to force the phone into recover mode (search Google).  All data on the phone will be lost.

  • Replaced iphone 3Gs will not sync with itunes

    Hi, First timer on this forum, read through all questions but could not find a related Q&A to my problem so hopefully someone can offer some help.
    I received a replacement iphone from apple but it is not being recognized by itunes on my macbook. My netbook is picking it up, but I need to restore from my back up files to get all my info back. I have gone through the steps offered by apple support, except uninstalling completely itunes. I tried to download itunes v10 but getting an error "Verification code not recognized". My ipod touch and my wifes iphone are not being picked up either. All worked last week?
    Any thoughts?
    Thanks.
    M

    I forgot to mention that when I tried to sync in Windows 7, I had to authorize my PC as if it were a new computer. Is that unusual?
    I also just tried rebooting using Vista. Still won't sync.
    Now the message reads: The disk cannot be read from or written to.

  • My iphone 3gs won't sync with itunes and shows error message ( im on macbook pro lion 8.1)

    Can someone help me? Im very thankfull !

    Hey! So I had the same thing happen.  I went to my phone settings and restored it.  It said no information or data would be lost.  After I did that I plugged it into my laptop and it started to sync like it usually does.
    Hope it works for you too!

  • FIXED (for me at least): iPhone 3gs will not sync with Gateway NV79

    I’ve spent months trying to fix this miserable problem with getting my iPhone 3gs to sync with my new Gateway NV79. Gateway will not help. Their technical support is genuinely worthless. Microsoft blames Apple and Apple blames Gateway.
    My old iPod Nano syncs to my Gateway NV79 without a problem. I’ve tried all of the proposed fixes but other posters with no success.
    But I do believe I’ve discovered a real fix (for me at least). Here’s my setup:
    • Gateway NV79 running Windows 7 64 bit edition
    • iTunes 10
    • iPhone 3gs running OS 4.02
    The USB ports needs tweaking to get the iPhone 3gs to sync to the Gateway NV79. Follow these steps without your iPhone 3gs connected to the Gateway NV79:
    Step 1: Go to Control Panel
    1. Open Control Panel
    2. Click Hardware & Sound
    3. Click Power Options
    4. Make sure Balanced is selected and click Change Plan Settings
    5. Click Change advanced power settings
    6. Expand USB Settings
    7. Expand USB selective suspend setting
    8. Change On Battery setting to Disabled.
    9. Change Plugged in setting to Disabled
    10. Click OK
    Step 2: Go to Windows Explorer
    1. Open Windows Explorer
    2. Right-Click Computer (not your computer name)
    3. Click Properties
    4. Click Device Manager
    5. Expand Universal Serial Bus Controllers
    6. Right-click first Generic USB Hub
    7. Click Properties
    8. Click Power Management
    9. Uncheck Allow the computer to turn off this device to save power
    10. Click OK
    11. Right-click second Generic USB Hub
    12. Click Properties
    13. Click Power Management
    14. Uncheck Allow the computer to turn off this device to save power
    15. Click OK
    16. Restart your computer
    After your computer restarts, login and connect your iPhone.
    You must complete both steps. Step 1 is required for Step 2 to stick.
    There are a few things that may happen. iTunes may start syncing immediately and fail with an error. Don’t worry. If the sync fails the first time, restart the computer with the iPhone still connected. Now, iTunes will either take you to setup screen to connect your iPhone or the sync may restart. In my case, the setup screen came up and I DID NOT CHOOSE TO RESTORE. Pick the first option to add your iPhone. The sync will restart and may or may not finish. Don’t worry, if the sync fails, restart your computer again with the iPhone still connected and this time the sync will work.
    Here’s the problem: the iPhone 3gs will not sync with the power management enabled for the USB ports on the Gateway NV79.
    Good luck.

    If you cannot update your computer, you will not be able to sync your phone. The requirements are:
    Mac system requirements
    Mac computer with USB 2.0 port
    Mac OS X v10.5.8 or later
    iTunes 10.1 or later (free download from www.itunes.com/download)
    iTunes Store account
    Internet access

  • Iphone 4 will not sync with itunes on Windows 7 64 bit

    My iphone 4 will not sync with itunes on Windows 7 64 bit. My computer recognizes the iphone but Itunes does not. Any suggestions?

    First it told me to uninstall itunes and install a windows 64 bit version which I did, the phone still won't sync
    At the same time the itunes won't access the store
    I've never accessed the store before or synced the phone
    I live in a country without apple stores and geniuses so this is really the only way someone can help me

  • Iphone 4 will not sync with itunes. I tunes will freeze when it says waiting for sync to start . I can not put any media on my device ! please help !!!

    Please help me figure out why my iphone 4 will not sync with itunes. I wish to prevent wiping the device clean if possible.
    thanks,
               Brian

    I have had exactly the same problem before, I have followed the guide as suggested to the letter and still no joy, each time (3 times now) that I have reinstalled the latest version of iTunes it is recognised and syncs with my iphone but with the next reboot of my computer it is gone again.
    Try to refer this article about [how to transfer iPhone contents to computer|http://www.softwarebbs.com/wiki/Howto_transer_or_backup_iPhone_contents_toPC].
    Hope it works you out.

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