My iPhone 3s won't finish restoring and iTunes won't recognize it anymore.
I woke up this morning and my iphone 3s was not working properly and I couldn't make or recieve calls or texts but everything else was working fine. Then I got a notification saying I had to restore it so I did, and it got all the way to the part where you reset the settings like the language and country but when it says "connect to iTunes" it stops working and iTunes won't recognize my phone anymore. It's not under warranty and I don't know if I can fix this myself or if Apple will still fix it for me. I also recently updated all my software so that shouldn't be the problem. Help!
Hello Lehongdinh,
Thanks for using Apple Support Communities.
To troubleshoot this issue of your iPhone not powering on, please follow the steps below:
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Take care,
Alex H.
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