My iphone 4 16 gb stuck on updating
my iphone 4 16 gb stuck on updating ... at the end of 3194 there was an error updating ... hosts cleaned, cut off the defense did everything I recommend in this case ... all that has changed - now an error -1 ... Help me, I can not use the phone because of this ... on the screen and lace itunes
Hi skykids,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
iOS: Restore error 3194 or 'This device isn't eligible for the requested build'
http://support.apple.com/kb/TS4451
This occurs when iTunes is unable to communicate with the update-and-restore server (gs.apple.com). This is most likely because it is being blocked, redirected, or interrupted by security software, hosts-file entries, or other third-party software.
Hope this helps ...
- Judy
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Heres a part of the logfile which seems to point to the problem
bbupdater: -------------------------------------------------------------------------------
bbupdater: SENDING EEP FILE DATA
bbupdater: -------------------------------------------------------------------------------
bbupdater: Loading EEP file...bbupdater: OK
bbupdater: >> Sending Block of type StaticEEPClass(0) from EEP file...bbupdater:
bbupdater: Sending Security Block...bbupdater: OK
bbupdater: Erasing Load Area from 0x20FC0000 to 0x20FC57FE ...bbupdater: OK
bbupdater: Sending EEP Payload...bbupdater: -- OK
bbupdater: Checking validation result...bbupdater: OK
bbupdater: >> Sending Block of type StaticEEPClass(0) from EEP file -- All OK
bbupdater: -------------------------------------------------------------------------------
bbupdater: DONE SENDING EEP FILE
bbupdater: -------------------------------------------------------------------------------
bbupdater: Doing a hardware reset through AppleBaseband
bbupdater: Waiting for baseband power-up...bbupdater:
bbupdater: Opening device path /dev/cu.debug, using baud 115200
bbupdater: - Ping failed, trying again, 56 tries left
bbupdater: - Ping failed, trying again, 55 tries left
bbupdater: - Ping failed, trying again, 54 tries left
bbupdater: - Ping failed, trying again, 53 tries left
bbupdater: - Ping failed, trying again, 52 tries left
bbupdater: - Ping failed, trying again, 51 tries left
bbupdater: - Ping failed, trying again, 50 tries left
bbupdater: - Ping failed, trying again, 49 tries left
bbupdater: - Ping failed, trying again, 48 tries left
bbupdater: - Ping failed, trying again, 47 tries left
bbupdater: - Ping failed, trying again, 46 tries left
bbupdater: - Ping failed, trying again, 45 tries left
bbupdater: - Ping failed, trying again, 44 tries left
bbupdater: - Ping failed, trying again, 43 tries left
bbupdater: - Ping failed, trying again, 42 tries left
bbupdater: - Ping failed, trying again, 41 tries left
bbupdater: - Ping failed, trying again, 40 tries left
bbupdater: - Ping failed, trying again, 39 tries left
bbupdater: - Ping failed, trying again, 38 tries left
bbupdater: - Ping failed, trying again, 37 tries left
bbupdater: - Ping failed, trying again, 36 tries left
bbupdater: - Ping failed, trying again, 35 tries left
bbupdater: - Resetting baseband
bbupdater: - Ping failed, trying again, 51 tries left
bbupdater: - Ping failed, trying again, 50 tries left
bbupdater: - Ping failed, trying again, 49 tries left
bbupdater: - Ping failed, trying again, 48 tries left
bbupdater: - Ping failed, trying again, 47 tries left
bbupdater: - Resetting baseband
bbupdater: - Ping failed, trying again, 46 tries left
bbupdater: - Ping failed, trying again, 45 tries left
bbupdater: - Ping failed, trying again, 44 tries left
bbupdater: - Ping failed, trying again, 43 tries left
bbupdater: - Ping failed, trying again, 42 tries left
bbupdater: - Resetting baseband
bbupdater: - Ping failed, trying again, 41 tries left
bbupdater: - Ping failed, trying again, 40 tries left
bbupdater: - Ping failed, trying again, 39 tries left
bbupdater: - Ping failed, trying again, 38 tries left
bbupdater: - Ping failed, trying again, 37 tries left
bbupdater: - Resetting baseband
bbupdater: - Ping failed, trying again, 36 tries left
bbupdater: - Ping failed, trying again, 35 tries left
bbupdater: - Ping failed, trying again, 34 tries left
bbupdater: - Ping failed, trying again, 33 tries left
bbupdater: - Ping failed, trying again, 32 tries left
bbupdater: - Powercycling baseband
bbupdater: - Ping failed, trying again, 31 tries left
bbupdater: - Ping failed, trying again, 30 tries left
bbupdater: - Ping failed, trying again, 29 tries left
bbupdater: - Ping failed, trying again, 28 tries left
bbupdater: - Ping failed, trying again, 27 tries left
bbupdater: - Powercycling baseband
bbupdater: - Ping failed, trying again, 26 tries left
bbupdater: - Ping failed, trying again, 25 tries left
bbupdater: - Ping failed, trying again, 24 tries left
bbupdater: - Ping failed, trying again, 23 tries left
bbupdater: - Ping failed, trying again, 22 tries left
bbupdater: - Powercycling baseband
bbupdater: - Ping failed, trying again, 21 tries left
bbupdater: - Ping failed, trying again, 20 tries left
bbupdater: - Ping failed, trying again, 19 tries left
bbupdater: - Ping failed, trying again, 18 tries left
bbupdater: - Ping failed, trying again, 17 tries left
bbupdater: !!! bbupdater: [1322344796.705089 : 13.-1]:::
Exception at :0:
- kBBUReturnTimedOut(8)/16: Pinging timed out
bbupdater:
bbupdater: !!! bbupdater: Exception at :0:
- kBBUReturnTimedOut(8)/16: Pinging timed out
send_bbupdate_status: sending baseband update status to host
update_baseband: bbupdater error: Exception at :0:
- kBBUReturnTimedOut(8)/16: Pinging timed out
0: RamrodErrorDomain/3ec: update_baseband: failed to perform next stage
1: BBUpdater/10
unable to convert ramrod error 1004
attempting to dump restore log
writing log file: /mnt1/restore.logHello,
I have the same problem. Did you find a solution ?
The end of my log:
bbupdater: DONE SENDING EEP FILE
bbupdater: -------------------------------------------------------------------------------
bbupdater: Doing a hardware reset through AppleBaseband
bbupdater: Waiting for baseband power-up...bbupdater:
bbupdater: Opening device path /dev/cu.debug, using baud 115200
bbupdater: - Ping failed, trying again, 56 tries left
bbupdater: - Ping failed, trying again, 55 tries left
bbupdater: - Ping failed, trying again, 54 tries left
bbupdater: - Ping failed, trying again, 53 tries left
bbupdater: - Ping failed, trying again, 52 tries left
bbupdater: - Ping failed, trying again, 51 tries left
bbupdater: - Ping failed, trying again, 50 tries left
bbupdater: - Ping failed, trying again, 49 tries left
bbupdater: - Ping failed, trying again, 48 tries left
bbupdater: - Ping failed, trying again, 47 tries left
bbupdater: - Ping failed, trying again, 46 tries left
bbupdater: - Ping failed, trying again, 45 tries left
bbupdater: - Ping failed, trying again, 44 tries left
bbupdater: - Ping failed, trying again, 43 tries left
bbupdater: - Ping failed, trying again, 42 tries left
bbupdater: - Ping failed, trying again, 41 tries left
bbupdater: - Ping failed, trying again, 40 tries left
bbupdater: - Ping failed, trying again, 39 tries left
bbupdater: - Ping failed, trying again, 38 tries left
bbupdater: - Ping failed, trying again, 37 tries left
bbupdater: - Ping failed, trying again, 36 tries left
bbupdater: - Ping failed, trying again, 35 tries left
bbupdater: - Resetting baseband
bbupdater: - Ping failed, trying again, 51 tries left
bbupdater: - Ping failed, trying again, 50 tries left
bbupdater: - Ping failed, trying again, 49 tries left
bbupdater: - Ping failed, trying again, 48 tries left
bbupdater: - Ping failed, trying again, 47 tries left
bbupdater: - Resetting baseband
bbupdater: - Ping failed, trying again, 46 tries left
bbupdater: - Ping failed, trying again, 45 tries left
bbupdater: - Ping failed, trying again, 44 tries left
bbupdater: - Ping failed, trying again, 43 tries left
bbupdater: - Ping failed, trying again, 42 tries left
bbupdater: - Resetting baseband
bbupdater: - Ping failed, trying again, 41 tries left
bbupdater: - Ping failed, trying again, 40 tries left
bbupdater: - Ping failed, trying again, 39 tries left
bbupdater: - Ping failed, trying again, 38 tries left
bbupdater: - Ping failed, trying again, 37 tries left
bbupdater: - Resetting baseband
bbupdater: - Ping failed, trying again, 36 tries left
bbupdater: - Ping failed, trying again, 35 tries left
bbupdater: - Ping failed, trying again, 34 tries left
bbupdater: - Ping failed, trying again, 33 tries left
bbupdater: - Ping failed, trying again, 32 tries left
bbupdater: - Powercycling baseband
bbupdater: - Ping failed, trying again, 31 tries left
bbupdater: - Ping failed, trying again, 30 tries left
bbupdater: - Ping failed, trying again, 29 tries left
bbupdater: - Ping failed, trying again, 28 tries left
bbupdater: - Ping failed, trying again, 27 tries left
bbupdater: - Powercycling baseband
bbupdater: - Ping failed, trying again, 26 tries left
bbupdater: - Ping failed, trying again, 25 tries left
bbupdater: - Ping failed, trying again, 24 tries left
bbupdater: - Ping failed, trying again, 23 tries left
bbupdater: - Ping failed, trying again, 22 tries left
bbupdater: - Powercycling baseband
bbupdater: - Ping failed, trying again, 21 tries left
bbupdater: - Ping failed, trying again, 20 tries left
bbupdater: - Ping failed, trying again, 19 tries left
bbupdater: - Ping failed, trying again, 18 tries left
bbupdater: - Ping failed, trying again, 17 tries left
bbupdater: !!! bbupdater: [1327245045.724825 : 13.-1]:::
Exception at :0:
- kBBUReturnTimedOut(8)/16: Pinging timed out
bbupdater:
bbupdater: !!! bbupdater: Exception at :0:
- kBBUReturnTimedOut(8)/16: Pinging timed out
send_bbupdate_status: sending baseband update status to host
update_baseband: bbupdater error: Exception at :0:
- kBBUReturnTimedOut(8)/16: Pinging timed out
0: RamrodErrorDomain/3ec: update_baseband: failed to perform next stage
1: BBUpdater/10
unable to convert ramrod error 1004
attempting to dump restore log
writing log file: /mnt1/restore.log
==== end of device restore output ====
2012-01-22 16:10:40.000 iTunes[1629:2a4f]: AMRAuthInstallDeletePersonalizedBundle
2012-01-22 16:10:40.000 iTunes[1629:2a4f]: <Restore Device 0x7fbd2c54b420>: Restore failed (result = -1)
2012-01-22 16:10:40.000 iTunes[1629:17377]: iTunes: Restore error 4294967295
2012-01-22 16:11:17.000 iTunes[1629:307]: device connected (isDFU = 0)
2012-01-22 16:11:17.000 iTunes[1629:307]: iTunes: SCEP 4 -
HT5278 iPhone screen stuck whilst updating OS on iPhone4 with error 6
Whilsy updating my iPhone4 OS,I get an error. Now my phone is is stuck and iTunes keeps asking to do recovery from backup and fails each time I have tried to do this. I have uninstalled/reinstalled iTunes twice and gone through the recovery instruction several times into the early hours of the morning
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MamakubaErrors related to third-party security software
Error 2, 4 (or -4), 6, 1000, 9006
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
Verify that access to ports 80 and 443 are allowed on your network.
Verify that communication to albert.apple.com or phobos.apple.com is not blocked by a firewall, or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
Restore your device while connected to a different network.
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IPhone 5 stuck in recovery mode. Not recognized in iTunes for Windows
Hi,
My iphone 5 stuck during update to 8.2. It is now frozen in recovery mode, showing a 'connect to itunes' screen. The problem I have is that (the recently upgraded to 12.0.1) itunes is not recognizing my device. I have tried all of the suggestions here: iPhone, iPad, or iPod touch not recognized in iTunes for Windows, to no avail. I have not removed iTunes and reinstalled to test that, as I am concerned this will destroy the backups of my phone - which I will now desperately need once the phone is recovered.
Has anyone got any suggestions?
CheersHi AmberX92,
If you receive an error 3194 when attempting to restore your iPhone, I would suggest that you troubleshoot using the steps in this article -
Error 3194, Error 17, or "This device isn't eligible for the requested build"
Thanks for using Apple Support Communities.
Best,
Brett L -
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Did you purchase this phone new, or is it a used device? It sounds as if it is asking for the Apple ID and password for the original owner. See this support link about Activation Lock, Apple's anti-theft device. http://support.apple.com/kb/HT5818
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My 5s iPhone is stuck on Itunes icon and a cable. I tried to do a restore but the iPhone isn't updated. All the labs that i send it to, couldn't fix it, what I can to? help! thanks.
Sounds like a 'stuck' Shift key. You could try to take the key off and put it back on yourself (should be some info on that from ifixit) or just take it to your local Apple Store and have them fix it.
Clinton -
IPhone 3GS stuck in recovery mode while updating to iOS 6.1
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Ok. I have spent the last 8 hours researching this problem and have the absolute 110% answer to everyone's problem with this issue.
Error 13 and 14 : Are checksum problems with the firmware image that is in the update package.
The update package is a .ipsw (IPod or IPhone SoftWare). This file is actually just a .zip renamed .ipsw.
The error is caused by a failure to download a crc-free version of the file. Not really sure why there are so many crc problems with the iphone updates, but Apple does not check the integrity of the update package before wiping your current version of IPhone software and that is why all IPhones that start an update with a bad update package end up in recovery mode. These errors are NOT related to the iTunes installation, antivirus software, or firewalls.
Recommendation : use a program like "Object Fix" (Freeware) to verify the integrity of the file prior to commencing with any new updates. You will have to keep trying to download it until you get a error free file. Once you have a CRC error free file this problem will go away. (I thought TCP/IP helped get rid of CRC errors.)
I had another problem and that was...
Error 1603 and 1604 : These are USB driver connectivity problems.
Recommendation : FULLY uninstall and re-install itunes software as stated in the Apple support documentation. Be sure to reboot between each step and these problems should clear themselves up. In addition, firewalls and anti-virus software may cause these errors as well.
Finally, shame on apple for not properly documenting their software so that end users do not have to decrypt their error messages with no true support to solve the issues. These are problems that enough people have had that there should be specific documentation on these problems. -
After attempting to update to ios 7, my iphone is stuck in recovery mode and will not connect to the itunes software server. I have already tried the resetting with power swich and home button and plugging into computer but it says the "iPhone software update server cannot be contacted." I am locked out of my phone. Does anyone have any idea how to resolve this issue and get the phone working again. I will add that I am now trying to restore it on a different computer with a lower version of itunes, but the computer that it initially happened on had the updated itunes and gave me the same result ... nothing. Thanks for your help in advance.
Try going to recovery mode as described here. You may have to try this more than once to succeed.
Use the original iTunes that the iPhone synced with.
http://support.apple.com/kb/HT1808 -
I've downloaded the ios7 software to my iphone but it didn't let me install it over air so I connected my iphone to itunes and updated it .. it's now stuck half way through saying 'updating iphone software' it's been like that for 40 mins .. should I be worried?
I imagine a ton of people are attempting to activate after the update, and the server is getting overloaded. Simple patience, maybe keep trying, and if possible, try a little later. Think of it as all those people lining up at Apple Stores + about a million more.
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My iPhone 4 started to update but got stuck in recovery mode. I've tried everything anyone on the website has told me to do, but nothing has worked. When you go to turn it on, it shows the Apple symbol, then it goes to the connect to iTunes screen. When I do that, it just says error with the code 9006. I've followed what the Apple site has said to do for it, but the phone is still is the same state. Is there anything I can do? I need my phone back as soon as possible.
Hello Hester Emily,
Thanks for using Apple Support Communities.
I'm sorry to hear about the difficulties you're experiencing after this update process. I found the following article that has more information on the iTunes error code 9006:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
Configure your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, or 9844. Sometimes as a result of this issue, a device might stop responding during the restore process.
Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.
Take care,
Alex H. -
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This is the only way to make sure you've uninstalled itunes completely:
1. Restart your computer.
2. After the computer restarts, open Local Disk (C:) located in Computer or whichever hard disk your programs are installed on.
3. Open the Program Files folder.
4. Right-click the iTunes folder, choose Delete, and choose Yes when asked to confirm the deletion. Note: This folder may have already been deleted if iTunes was successfully removed.
5. Right-click the iPod folder, choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
6. Right-click the QuickTime folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
7. Right-click the Bonjour folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
8. Open the Common Files folder.
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10. Open Local Disk (C:) located in Computer or whichever hard disk your operating system is installed on.
11. Open the Windows folder.
12. Open the System32 folder.
13. Right-click the QuickTime file (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
14. Right-click the QuickTimeVR file (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
15. Right-click the Recycle Bin and choose Empty Recycle Bin. -
Wifi lost during ios update and iphone is stuck. What should i do?
Wifi lost during ios update and iphone is stuck. What should i do?
where does your iphone stucked?
-
After updating from ios 7.1.2 to 8.1.2, iphone got stuck syncing with itunes!
After updating from ios 7.1.2 to 8.1.2, iphone got stuck syncing with itunes!
I searched for some solutions on the internet and applied following fixes:
1- Disconnected iphone from PC and closed itunes.
2- Reset the iphone by holding down the On/Off button.
3- Connected iphone back to PC to sync with itunes.
Apparently this fixed the problem, and iphone synced with itunes.same here, but now you can't downgrade to iOS 7.x, since apple has closed the verification server for that version.
-
After a download of an update too long, I decided to cancel it and now my iPhone is stuck. I can not use it anymore.My Iphone can start but after that the apple disappears, I have a black background. I tried to restore it but iTunes (latest version) crashes. Whan can I do ??
Thanks.You mean you tried to hack/jailbreak it. ONLY the carrier a phone is locked to can authorize unlocking it.
You've voided your warranty and forfeited your right to support here and from Apple. Congratulations. You now own an iBrick. Hope it was worth it.
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