My Iphone 4 (4 year old) fell on the floor and now the screen is black
My iphone fell on the floor today and the screen went black. it vibrates when charged but thats the only sign of life it shows, i was wondering if i took it to the apple store would it get fixed or replaced for free or will there be a charge?
Out-of-warranty* cost:
iPhone 5s, iPhone 5c, iPhone 5: $269
iPhone 4s: $199
iPhone 4, iPhone 3GS, iPhone 3G, Original iPhone: $149
Similar Messages
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Hi. So I dropped my iPhone 4s on the floor, and now my screen won't display anything, but it still plays sounds, for example when someone rings or text me.
Please help me ASAp, and I will be grateful for any helpTry a reboot, hold both the power and home buttons until the apple logo appears and it restarts, if it doesn't "appear" but does restart, does it then turn on?
If not, time to visit an Apple store genius bar and have the techs run some tests to see what is wrong. -
my iphone 4 randomly froze while i was face timing and now its just a black screen with thin grey lines on it. it wount turn on even if i press the lockscreen or home screen button. ive tried chargingit but that wont work either. It's been like this for about two hours now.
Hold down the Home and Power button for 20 seconds. And try to update again.
Also read and follow this:
http://www.apple.com/support/iphone/assistant/restore/ -
My seven year old daughter got an ipod touch a few months ago from her father. She has now forgotten her password and it has been tried too many times and so the ipod has been disabled. It now say connect to itunes. I have tried to do this with the USB cable and itunes on my computer. Unfortunately it will not work as it will not connect saying the device is locked and to enter the password.
This is not the computer that she previously connected to and she may not be able to get access to that computer. Is there a way for us to reset the password preferably without having to restore the ipod and lose everything she has on it?Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I have a 6 year old I Mac. Last night we tried to download leopard and now it doesn't detect the mouse or keyboard. Then, the whole thing wouldn't reboot! Help!
Download means to install off the internet or a computer server. Leopard 10.5, and Snow Leopard 10.6 are only available on CD. A 6 year old iMac should be able to install 10.5 from CD, if the following requirements are met:
https://discussions.apple.com/docs/DOC-2275
And if these are met, 10.6, Snow Leopard can install on them:
https://discussions.apple.com/docs/DOC-2455
Are you sure you meant download, and you meant Leopard? -
IPhone camera isn't working.
if the camera stays black when trying to use it in any application it is likely a hardware issue at that point because the aperture on the camera isn't opening. the only way to is that is by actually having the iPhone repaired through an apple store or through contacting apple support and going through a mail in repair.
if the iPhone is out of warranty though there would be a cost to have it repaired and it may end up being cheaper to take it to a third party to have them repair or replace just the camera. -
My iPhone 5 yesterday began acting weird. Here's a list in order of what is happening.
Phone reboots randomly
Plugged phone into itunes, phone screen lower 3rd started dimming to black after I plugged it in. I unplugged it and it reboot.
Unlocked the phone later in the day and the screen began turning White and an edge of black pixels began forming on the edges of the screen. The phone kept heating so I know it was eating the battery. Got home plugged it into the wall socket and it started charging, batter was empty.
Phone's worked fine this morning
Phone did random reboot, but this time, code was visible in the upper left hand corder on the apple startup logo, it stalled here for two minutes and then finished loading.
Phone worked fine, , did the iOS 6.1.4 update.
Phone did random reboot again, this time the reboot vibrate held in vibration mode for 20 seconds.
Phone is now working fine.
Ah, should I bring it in?
Thanks,
ClayBased on what you're describing, I'd say make an appointment at the genius bar and have them take a look at it. This sounds like a hardware problem.
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Iphone 4s less than year old att, want work, blue and white lines black screen
I have a iphone 4s with ATT, not even a year old. I dropped phone and now the screen is black with blue and white lines. I have attempted to reset the phone with no success. Is this a matter I can resolve with ATT or do I have to drive to genuis bar to get resolved?
It's probable that the iPhone has suffered hardware damage, and I don't believe an AT&T Store can do anything for you on such issues. You'll need to take or send your iPhone to Apple and pay their out-of-warranty service charge to get the iPhone replaced.
Regards. -
i want to delete my credit card info from my apple account my 3 year old has mastered purchasing apps and he knwos my password how can i remove it from mylaptop, ipad and iphone so this doesnt happen and i can enter my credit card info manually?
Hi..
May not be just the security code > iTunes Store: My credit card's security code or zip code does not match my bank's records -
HT4623 iPhone 3GS, 3 years old. Unlock?
Hello. I have an iPhone 3GS, 3 years old. I have purchased it in USA, but have used it in Europe, and with a Danish carrier. Is it locked to any carrier after 3 years or can I update it to IOS 6. Or can you provide an official EMEI unlock?
Regards from Denmark.
Peter WillkanIn order to use it outside the US without having it legitimately unlocked by AT&T, it had to be hacked.
Hacked/jailbroken phones can not be discussed here per the terms of use.
ONLY AT&T can legally authorize unlocking it. Contact them. Be warned that the 'hack' used to unlock it for use outside the US originally may render it unable to process a legitimate unlock even if AT&T agrees to unlock it for you. You may be left with a brick. -
New iPhone user, 72-year-old lady, confused!
It's not like I'm a computer novice. I've been online since the days when a PINE editor was all there was. The web wasn't even conceived yet, let alone born! My first computer was a little Sinclair with 8K (later upgraded to 16K!). That was before Timex bought Sinclair. I got my first real computer (an Amiga) in the mid1980s. Most of you probably don't have a clue what I'm talking about because you weren't even born yet! I used Macs until my school system changed to DOS and ditched the Macs because some salesman from a company I won't mention "gave" the school a bunch of their machines in return for purchasing a software package that was ... never mind. I don't have time to tell you how horrible it was, and you no doubt could not care less. In spite of a long history of being much more tech-savvy than 99% of my peers, I am totally lost with all the new stuff!
1. My first question is about data usage - specifically "promotional data." When I checked my bill just now, it showed almost a full gig of promotional data. Is it data used by all those ads that come up?
2. There are lots of apps on the phone that I do not want. Is there any way to get rid of them? Am I correct in assuming that apps automatically update, and maybe that could be using a bunch of data? My grandchildren were appalled that I had used almost two gigs in two weeks since I don't watch movies, send videos, etc.
Here's what I have now:
an iPhone (5 something or other) which is totally awesome and which I am beginning to be able to figure out how to use
an Ellipsis Jet Pack which is my only ISP
an Android tablet which I bought after I killed my laptop with a spilled drink
a new Dell desktop with Windows 8 (without touch screen ) which I bought after I realized the tablet would not replace a computer. I took it out of the box and plugged it in. A screen came up that was so foreign that I got completely frustrated and decided to turn it off and get back to it later. I could not even figure out how to shut the thing off, so eventually just held the on/off button til the screen went black. I suppose I will eventually get it set up and try to figure it out because the Acer (see below) is on it's last lap
a more-than-ancient Acer laptop running Windows XP (used for web browsing, email, etc.)
Here's what I want to know:
If my Jet Pack is on and I make a phone call, does the phone go through the Jet Pack? If yes, does that use more data? (I have a plan with unlimited phone minutes and unlimited texts, so I'm wondering if I should be sure the Jet Pack is not on when I use the phone.)
Is there any way to stop those ads that come up automatically? Sometimes when I am playing Tetris on the tablet, either a Verizon video ad comes up, or I get a video in which Flo tells me why I should get Progressive insurance. I click the close button, and sometimes the video stops, but the audio continues until well after the game loads and starts.
Am I using data when I play Tetris (which I purchased)?
In short, what can I do to reduce my data usage?I apologize for being so long in thanking you for your post in response to my question. I really appreciate your having taken the time to help me out. I have read a number of your other posts that have been very helpful, so that you for them, also!
I am between a rock and a hard spot it would seem. Several months ago, I got fed up with the ISP that is available at the RV park where I live. (I won't mention the name, because their customer service did everything within their power to help me. The problem with the poor signal is with the campground, I think.) I am located in a spot that gets a very weak or NO signal from that ISP most of the time.
When my laptop died, I was on the way to purchase a new one, and I missed the turn to get to Staples and the first place I could turn around happened to be a Verizon store. It occurred to me that I should look at a tablet and perhaps not buy another laptop. They sales pitches worked, and I got a tablet. When I told the salesperson that I was having trouble getting a signal, he suggested the Ellipsis, and I swallowed hook, line, and sinker. If I had known one tenth of what I now know, I would not own a Jet Pack.
The data usage problem still continues. I have turned off everything that it's possible to turn off. In fact, I turned off so many things that my camera disappeared! (Verizon customer service was able to help me fix that problem, but it took quite a while for them to come up with a solution.) I never watch videos or movies, and I spend no more than an hour (two at the most) a week on Facebook and LinkedIn. I do not listen to the radio or download music. I have data cut off so that images in my emails do not load automatically. I no longer send pictures in emails or upload them to any place. In short, there is no way on earth I should be using five gigs of data in a month.
What I thought was going to be a monthly bill of around $90 turned out to be closer to $150. I am considering taking your advice and turning the beast off entirely and getting another provider; however, I have a two-year contract with Verizon, and I think I still would have to pay the $10 per month access charge for the Jet Pack. (And who knows what kinds of other charges!)
I am not totally dumb, but Verizon's bills are truly conundrums to me. I THINK that I get charged for changing my plan when I tell them to up my data limit. (Not completely sure about that, though, because the format of the bill is so confusing.)
In all fairness, I must say that, without exception, all of the customer service reps have been wonderful. They have given me credits for inconvenience and even an extra gig of "promotional data." All of them have been extremely knowledgeable, not only about solutions to tech problems, but about billing problems as well. I have nothing but praise for the Verizon customer service department.
This afternoon, I started surfing around on this site, and it would appear that a HUGE number of other people are having the same problem as I am when it comes to sky-high data usage.
As soon as I get finished typing this, I am going to call to see what my options are with the Jet Pack. Will keep you posted. Thanks again for all your help. -
When my 6 year old daughter plays the free games that I have downloaded for her IPAD and IPOD, I am now getting upgrade charges on these free games to my AMEX Card. Why is this happening and how do I get my AMEX card off of the IPAD and IPOD?
She is making in app purchases. Probably not knowing what that means to your monthly credit card bill. Use the Settings app to enable restrictions and turn on restrictions for iTunes, App Store and in app purchases, mabe some others too. The restrictions will be set with a passcode to prevent your daughter from changing them.
Settings > General > Restrictions -
I recently upgraded my three year old ipad to IOS 8 and it's working very slow and sometimes freezes. Can I go back to the old system?
No, downgrading the iOS version is not supported by Apple.
You could see if any of the following improve things :
- closing apps via the iPad's taskbar : iOS: Force an app to close.
- if having problems with Safari, clearing its history and data : Settings > Safari
- soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
- backing up (and copying any purchases over to your computer's iTunes library via File > Devices > Transfer Purchases) and restoring
- adjusting settings e.g. turning 'reduce motion' on (Settings > General > Accessibility), turning off 'background app refresh (Settings > General), turn off multitasking gestures (Settings > General)
- resetting back to factory defaults (after copying off purchases and any documents, photos etc that you want to keep) and then resyncing it back -
Problem: my iPhone 4S (1yr old) has started buzzing for no apparent reason. I cannot stop it or turn the thing off. The screen is black and does not respond to touch. Any suggestions?
Thanks, AM_Kidd, I had tried that before but I tried again and this time it WORKED!!!!
The buzzing stopped and I have the home screen up again.
Phew! It may be that it had been on charge for the last 30 mins.
Whatever. Again, many thanks. -
My iphone 4 fell in the toilet 4 days ago and has been drying in rice ever since. I tried plugging it in today and the screen remained black but it did vibrate when i switched it to vibrate. Is that a good sign? Or should I just give up hope already?
well good sign or good sign maybe a strong word
it mean that not all of the device have been damaged by the fluid
but it does not really mean that the screen will ever work again
when drying in rice make sure you don't
1 conceal it so the vapor can't escape or it will not dry enough
2 make sure to leave in on a heating source like a heated floor or radiator to speed up the proccess of the vaporising
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