My iPhone 4 broke so I had to buy a new one. I backed up the old one on iTunes and when I went to restore the new one it won't allow me to because it is saying that I have the wrong password. I tried changing the password and it still won't work. HELP!
My iPhone 4 screen shattered so I had to buy a new one. I backed up my shattered iPhone to iTunes so that I could restore my new one. When I went to restore it, it said that I had an incorrect password although I know it was right. I tried changing the password and it still told me that I had an incorrect password. So now my new phone has lost all its pictures, its music, its apps.... is there anything I can do to get my phone to restore?? PLEASE HELP!
If you can't get the password correct, you CANNOT restore from that backup.
However, if you've been using your phone as recommended by Apple, there should be minimal data loss.
Your iTunes library is on your computer, so you can synch all your apps, music, movies, ringtones, etc, on to your new phone.
Similarly, contacts should be synched to Address Book, Outlook, or a cloud service for you to easily synch back to your new phone.
Pictures taken from your old phone and not synched to your computer are lost, but you would have been synching those photos to your computer frequently as recommended. Other photos that you synch TO your iPhone are still on your computer.
You won't be able to get text messages back.
Similar Messages
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I have backed up my old phone to itunes, however, when I try to restore data to my new phone it is saying the password is incorrect but I can get into my itunes account with my password so I am doing something wrong?
I'm having this EXACT same problem with my iPhone 4, and I have the same computer stats (I have a Samsung Series 7)
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I recently had to purchase a new iPhone 4S. I backed up my old 4s to my iMac and when I went to restore, I got this message "iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored". I just purchased the iPhone 4S today so I know it's not the phone. How can I get my information back?
If it's corrupt, generally it would be lost.
However, there is third-party software out there that can retrieve some of the data, those of which however I could not recommend as I have never done so myself.
Also, if the old 4S was running a more recent software version than the current 4S, that may cause the issue however usually iTunes tells you exactly that.
Good luck in retrieving that information. -
Help! I just purchased a US sim card/monthly pre-paid plan (i am from Canada) as I am travelling in the states for a month, and when I went to restore the iphone, it didn't work. I can't find backup that i did right before the sim was changed. I really need the info that was there! Please help..
Hold on,
Have you talked to your carrier to confirm the unlock?
What was the procedure you did to unlock the phone?
Standard unlocking procedure once processed by the carrier:
Backup in iTunes
Erase the phone (ignore restore terminology here)
Plug the phone to the computer and then launch iTunes
Wait for unlock notification.
Restore the backup. -
When installing photoshop the computer says that I have a Beta version of Photoshop on my computer and that I should take that away! But I can´t find it.
run the cleaner and then try installing, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
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Just the other night my phone desided to reset itself, and when i went to restore it it came up with The iPhone iPhone could not be restored. an unknown error occurred (-1).
Please Help i need this phone....and i dont have the money to replace it!I havent jail broken it so its probable a hardware issue then.......well then.......
anyway thanks man
Cheers! -
I just installed the latest version of iTunes, but when I went to open iTunes I got a message saying registry settings used to for importing and burning CDs and DVDs are missing and I should reinstall iTunes. Really?
I'd start with the following document, with one modification. At step 12 after typing GEARAspiWDM press the Enter/Return key once prior to clicking OK. (Pressing Return adds a carriage return in the field and is important.)
iTunes for Windows: "Registry settings" warning when opening iTunes -
I installed the latest version of iTunes but when I went to sync my iPod I got error message -50 and my iPod would not sync. I tried re-installing the most recent version of iTunes but this made no difference. I then tried installing an old version of iTunes but it would not install. I am furious because I bought music via iTunes store and I cannot get it to load onto my iPod. Can anyone help? Or can anyone give me a direct email address for iTunes support? I have been going round and round on Apple's stupid website and cannot find any help or an email address.
Quit iTunes, reboot your PC, restart the iPad and then try again.
Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button. -
Hello! I got my computer today and then I wanted to transfer all my pictures from my Iphone to the computer so I could delete the pics on my phone. So I plugged the phone in and started the process. Suddenly it stopped to transfer pictures and was standing still for a long time so I canceled the transferring. Then it asked if I wanted to keep the pictures that were already transferred so I confirmed it twice but the computer didn't react so then I clicked on delete. So I tried to start the process again by plugging the phone in and out one time. I clicked on transfer all but it was saying that they have to finish the first one first that I had canceled. So then I tried with my camera and it still said the same thing. I have tried to close Iphoto but that didn't work either. I can't even turn the computer off because then it says that I have to close Iphoto and I couldn't do that. So everything just stands still right know and I really need to transfer the pictures and I need to turn off the computer. Sorry for the long question but I really need help, hope the question is understandable / Linn
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I have just got the new 4s today, and plugged my old iphone 4 into my friends comp, for the first time, backed up my iphone,
then when i went to restore my new iphone 4s from the backup of my old phone, it said enter password, and when i looked the encrypt with password was ticked and it said to enter my password, but i have never put a password in, and never backed up my phone before,
how can i change the password if i never put one in, in the first place.
kimmy,. xIf you can't get the password correct, you CANNOT restore from that backup.
However, if you've been using your phone as recommended by Apple, there should be minimal data loss.
Your iTunes library is on your computer, so you can synch all your apps, music, movies, ringtones, etc, on to your new phone.
Similarly, contacts should be synched to Address Book, Outlook, or a cloud service for you to easily synch back to your new phone.
Pictures taken from your old phone and not synched to your computer are lost, but you would have been synching those photos to your computer frequently as recommended. Other photos that you synch TO your iPhone are still on your computer.
You won't be able to get text messages back. -
When I try to install flash player on my Mac, I get to the panel that asks for my name and password, but it will not take my password. Tried changing the password, but same result. Suggestions??
This password prompt is presented by your operating system, and is intended to keep you from accidentally installing software.
If this is your personal machine and you don't need a password to log into the computer when it first starts up, you can probably leave the password blank and click OK to get past this prompt. If this is your personal machine and your normal password isn't working, check to make sure that CAPS LOCK is off, and type the password carefully.
If this is your work machine and it's asking for an Administrator password, well, you'll need to have a conversation with your friendly IT person. -
i have downloaded viber on my iphone 5. i cant activate my account because it says that i have to turn on my push notifications, which i have triple checked. i have also tried deleting the app and redownloading.
Hi,
This is an official representative of Viber Media.
Please try to uninstall>reinstall Viber, make sure you have the latest version available (2.3)
Viber requires all Push Notification settings to be enabled. Otherwise, it will show the error message requesting to do so. In addition, another possible cause for this problem might be the fact that your iPhone is jailbroken/hacktivated, and that interferes with Push Notifications in your iPhone. Our support team might be able to assist you further with this issue - please thoroughly read this page in our official Help Desk: http://bit.ly/uRG1Dw
(At its bottom you may contact our Support Team if the solutions outlined in it were not sufficient).
For more questions or technical support, please visit our official HelpDesk.
Thanks,
Viber -
i used an apple account of a friend to download apps to my iphone, the account then closed, now when i tried to update apps i download it from my account or i buy it using my account, its says that i have to put the password of my friend account, and if i want to update any app i downloaded or buy from my i have to delete it and download it again.
what can i do??As far as I know you should be prompted for the password for an account that 'owns' one of the apps that requires updating.
If all of the apps with updates are linked to your account and that is the account that is now logged in, then you could try a reset and see if that helps : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the equivalent of a reboot. -
Hi,
My iphone 4 won't connect to my mac book, it says that I need to install to latest version of itunes 11.1. When I go to itunes and try to update, it says that I have the latest version (10.6.3). Can someone please help me!
thanksYou are probably running OS 10.4 or 10.5 on a PPC Mac. No version of iTunes higher than 10.6.3 is available for these older Macs. I have the same problem, and while I can still use the PPC to sync my iPod, it can't be used to sync an iPhone 4 or higher. The only solution, as I discovered after upgrading to the iPhone 4, is to buy a newer Mac. I was able to get a 2006 MacBook running Lion for under $300, and that has been a lifesaver.
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My iphone 4s keeps saying it does not have enough icloud storage and icloud cannot be backed up. When I go to icloud Storage & Backup in my settings, it says that I have 5.0 GB total and 5.0 GB available. The only thing I have selected, at this point, to be backed up are my contacts and the Find My iPhone app. Why does it always say I have no icloud storage available when I have ALL of the icloud storage available?!
It says that my next backup size is 7.3 GB, but I have no idea why, because the only thing selected is the Find iPhone app, which takes up 0.2 KB...How do I get rid of whatever it THINKS it's backing up?
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