My iPhone 4 cannot connect to iTune Store?
When I connect to iTune store or App Store in my iPhone 4, there a message display " Cannot Connect to iTune Store" Can anyone help me to solve this problem?
I have the same problem. I can't update or install apps. I get the "Cannot connect to iTunes Store". I can however, update via 3G. I have reset my network settings twice but the problem persists. I've even tried updating in totally different locations using different Wifi routers. No luck. An answer would be great!
-Thanks!
Similar Messages
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I get a Message on iPhone 4S, "Cannot Connect to iTunes Store." How can I access iTunes Store? Yes, I am WiFi connected.
Well folks I finally got my "can't connect to iTunes" issues fixed. Seems that there was an unauthorized change to my email address and account therefore not allowing mr to connect to iTunes.
Here is how I got it fixed.
1. Contacted iTunes store support
2. Followed their instructions and replyed with the following info:
An order number from one of my purchases
Last 4 digits of the c.c. Used for the iTunes store acct
Answer to one of my security questions
And 2 items from this list.
Birthdate
Billing address for Acct
Phone number on acct
It was after all of this that they saw that someone had made an account modification back in February when the issue began. Seems they changed my email address just slightly and that is what kept me from being able to sign in and not a password issue. This was likely due to a phishing email that came out in conjunction with iCloud asking users to change their passwords to a more secure form by adding a capital and number.
To get all of this cleared up it took about 4 days as we emailed back and forth. I also needed a seperate email address they could use to send me info. Once they determined the issues and went to get them fixed by changing the email address associated with the acct and I created a new password I was able to access iTunes with no issues and even my previously thought lost acct balance was there.
Hope this helps
Crash -
My iPhone says cannot connect to iTunes Store when I try to make an in app purchase. What do I do?
I have also this problem iam trying to purchase gems but i have message says cannot connect to itunes stores then another msg purchase failed
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Why my iPhone 4 cannot connect to itune stores?
My iPhone 4 cannot connect to itune stores.what do I do to get it connect?
I have the same problem. I can't update or install apps. I get the "Cannot connect to iTunes Store". I can however, update via 3G. I have reset my network settings twice but the problem persists. I've even tried updating in totally different locations using different Wifi routers. No luck. An answer would be great!
-Thanks! -
New Iphone 5 Cannot connect to Itunes Store
I have just got a new Iphone which is now just a week old. Since the beginning I haven't been able to download any apps due to an error message
"Cannot connect to Itunes Store". I have been able to connect to the Itunes and App store on the Iphone but as of yet have not been able to download any apps.
I really don't know what is wrong. I cant even sign in to my Apple Account in Settings as the same error message comes up.I'm having the same problem with both my iPhone 5 and my third-gen iPad. It started as an intermittent problem but today I cannot connect at all. I've tried the various "fixes" such as changing the date forward and back. iOS is up to date so that's not the issue either. I've shut off the devices and restarted. No change. This is enormously frustrating. I wanted to test an app for work but cannot get it, nor can I update existing apps. Did I mention how enormously frustrating this is??
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TS1702 Why does my iphone say "cannot connect to iTunes store" when I try to update my apps?
When I try to update my apps on my iphone4, I press "update," then put in my password; it keeps coming back saying "Cannot connect to iTunes store." Is anyone else having this problem?
Try here:
Can't connect to the iTunes Store
Go to Settings>General>Time&Date and make sure it is set to automatic
Try change the DNS to Google's 8.8.8.8 -
Iphone 4 cannot connect to itunes store
Ive tried multiple times to fix this using other threads and advice. Apple Rep cannot figure out the problem. Ive made sure my password and apple id are good. tried singling out each app and using appropriate passwords for each. restoring to orginal settings. Problem started with the cloud but fixed that issue. Very annoying as i can't update some important apps. please help
hi,i m a new user of iphone i want to ask i couldnt open itunes store and may i download movies n music from there.plz help me.i m waiting your ans..
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i had the same problem last week, reset network & all settings and APN and it worked.... same problem again but everything ive tried so far has failed... any suggestions?!
If you haven't already reboot (reset)
hold home/sleep buttond until Apple logo appears
ignore off slider
If that doesn't make any difference try a restore -
I have done all the usual re boots on wifi and iPad, phone and so that is not the problem. I have 3 apps waiting to update bit they are stuck there, I cannot connect to iTunes Store and so you know I am not trying to connect to tunes! I am trying to update apps but cannot connect on either my iPad or iPhone. Changing the date does not work! Has anyone had this happen to them and if so how did you resolve it?
For those who are getting annoyed, I have found a solution which requires you to create a new apple ID without using credit card information:
1. Go the app store
2. Hit cancel when it asks you to sign in (If it doesn't, continue to step 3)
3. Find a free app and try to download it
4. you to sign in option will appear, it will ask you if you want to use existing ID or create a new apple id. SELECT CREATE NEW APPLE ID
5. Follow the steps and when it gets to the stage it asks you for your card info, Choose 'None'
6. Full in all you name and address etc... And click next.
7. Verify your email and Enjoy downloading FREE apps
8. Say thank you as I do appreciate your love :) -
I updated my iPhone 4s and cannot access Passbook. When I click on App Store, I get the following message: "cannot connect to iTunes Store." How do I correct this problem?
That's because there are not enough apps that use Passbook yet. Wait.
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All of a sudden I keep getting the same message on both my Iphone and Ipad. (Cannot connect to Itunes Store.) (OK)
I am able to connect on my Mac. My Password is correct.Hi Velvalee,
While there may not be specific information about that error, here is an article of steps for troubleshooting connectivity issues with the iTunes store:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
If that article does not help, there is a link near the bottom for an additional article of advanced troubleshooting.
Cheers!
- Ari -
hi i have ipad mini i cant download any games.. i have internet connection. before i was able to do it but this past few days i cant it says cannot connect to itunes store i didnt update my ipad to ios 7 because it will make my ipad very slow like whT happen to my iphone, is that the reason y i cant
download games anymore?Try This...
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430
If no joy...
Reset all settings
Settings > General > Reset > Reset all Settings.
This will return all iDevice settings to factory defaults... you will not lose any data.... But you will have to re-enter all of the device settings. -
Trying to update my apps on the iPhone 3. When I type in user name and password, I get the message "Cannot connect to iTunes Store" How can I connect?
I have the same problem. Any suggestions?
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"Cannot connect to iTunes Store" on iPhone 4S
New iPhone 4S (iOS 5) displays "Cannot connect to iTunes Store" message when trying to download an app using wifi or cellular network.
It will install apps by connecting to computer and syncing with iTunes.
iPhone able to view App Store, iTunes Store, Apple ID site etc.
Another new iPhone in the same household can download from the iTunes Store via wifi.
Tried restarting iPhone, manually closing all apps, signing out of Store (in Settings).
Any other ideas on how to restore iTunes Store functionality?
ThanksChristine....
Try here > Can't connect to the iTunes Store < includes help for the iPhone. -
my iphone is not able to connect to itunes and shows the msg "cannot connect to itunes store"
Hello there, Nau1988.
The following Knowledge Base article should help with troubleshooting your issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
In your case, focus on the section titled "Troubleshooting on an iPhone, iPad or iPod Touch", there are detailed steps here for working to a resolution of your issue.
Additionally you might want to review the recommendations in this article as well:
iTunes for Windows: iTunes Store connection troubleshooting
http://support.apple.com/kb/HT1527
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.
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